ATS, automatic telephone exchange is the name of the manager of the elements of the telephone network. Modern communications combine many different networks, programs and technologies; telephone communications and the Internet are integrated into IP telephony.

Modern communications are managed by software products installed on universal computer equipment; a modern PBX can be called a telephone server with full responsibility. The telephone server (TFTP) transmits control codes to phones: passwords, encryption codes and many other data for successful operation on the network. In a modern telephony network, telephone traffic, signaling, data, and video are transmitted. Software and hardware complex for the organization telephone communication, a modern solution. A modern automatic telephone exchange provides telephone communication to all subscribers connected to it, as well as to each other ( internal network), and with phones all over the world. Our PBX allows you to connect phones using the Internet. You can install the telephone program on any computer, buy an IP telephone - connecting to an IP PBX will take no more than 15 minutes. Telephone communication via the Internet has a number of advantages: fast connection, connecting IP phones from anywhere on the Internet.

Advantages of telephony over optical cables: high reliability, highest quality of telephone conversations.

ATS can be divided into several groups according to purpose and execution. By design: hardware, software-hardware, software. By purpose and execution: virtual, cloud, IP-PBX, mini-PBX, office, corporate, operator.

Virtual PBX allows you to connect up to 100 IP phones to each subscriber for free, paying a monthly subscription fee and LD/LD. This method of organizing telephone communications allows the company to save significant funds and organize high-quality telephony using optical cables and the Internet.

Cloud PBX creates multiple virtual PBXs that can be managed by different administrators. Cloud PBX has significantly higher performance, allows you to connect up to 5 thousand subscribers and manage one or several independent groups of users.

IP-PBX is a PBX program (asterisk, freeSWITCH) installed on a server platform. Customizable specific tasks- security, call processing rules. The disadvantage is the need to maintain and maintain a qualified system administrator.

Our PBXs

A modern PBX, a hardware and software complex consists of a program and a computer with specially selected equipment ( hardware) high reliability. High quality ATS from a reliable telecom operator - the best solution for your business. We offer: seven PBXs of your choice, telephony and CRM.

We discuss the installation of corporate and operator telephone exchanges with each client individually in advance. We purchase equipment and prepare programs for the company’s tasks.

Full telephone communication is an important condition for the productive and profitable operation of companies. Modern technologies will help ensure this; they are easy to connect, multi-functional and cost-effective. To order modern communications, it is suggested to contact a trusted company – “Canmos”, where highly qualified specialists work and advanced technologies are used.

An automatic telephone exchange, it is designed to transmit a signal from one telephone to another. This allows you to accept a call, conduct telephone conversations.

Today, telephone systems are evolving rapidly. They use the enormous capabilities of the global network to operate. This allows you to significantly reduce overall material costs and at the same time achieve greater functionality, receiving advanced settings, ease of management and ease of use.

When required modern communication in Moscow, you can choose the most suitable type for specific requests, satisfying the functionality and cost. The most popular types today include:

• virtual telephone system – the work is based on the use of IP telephony technology, which allows you to obtain a huge list of necessary and useful options with low material costs. All of them are aimed at quickly resolving business issues, improving the quality of service, allowing the organization to reach new level development, significantly improve many indicators;
• cloud PBX allows you to create several virtual ones that can be managed independently. Cloud creates several groups of subscribers (phones) that work with different city telephone numbers as telephone exchanges located on different equipment;
• office – ideal for organizing communications in the office. With its help, you can easily take many calls without losing a single customer, creating all the conditions for rapid sales growth. The employees themselves, receiving short numbers, will be able to immediately resolve everyday issues by communicating with each other. Workers unite not only those working in one building, but also in other departments and representative offices. All this becomes real with the use of the Internet;
• mini-PBX is an economical option suitable for small companies. If you choose it at low cost, you can easily solve the issue of high-quality communication, using all the functionality to the maximum. The system will delight you with flexibility of settings, team control, and many options;
• corporate – provides telephone conversations between different departments and within the network. Provides for the use of the required list additional services. Intellectual abilities contribute to high efficiency and ease of use;
• IP-PBX creates a telephone network, maintains communication with subscriber (connected) telephones via the IP protocol;
• operator - based on innovative technologies, allowing you to get a fully functioning system with small investments large set options that demonstrate stable and correct operation.

Once you get acquainted with the features and purpose of each type, you can decide. Professional advice from experts will also help with this. They are ready to answer all questions. When working with clients, an individual approach is practiced. This means that all wishes are taken into account. For specific tasks, appropriate options are offered.

Virtual stations have become especially common today. It’s not surprising, because their undeniable advantages make such a choice fully justified. They are managed using your personal account. You can access it on the official website of the service provider. All information is indicated here, and users can make the appropriate adjustments, perform all the required operations, set the required options, and also solve many other issues. Management is not very complicated and does not take much time.

The automatic secretary shows itself perfectly in action. He successfully copes with several issues at once. This includes receiving calls. Subsequently, they are redirected according to specified scenarios. If necessary, you can leave information. The forwarding feature becomes very useful when the line is busy. Due to this, clients are not lost; they are provided with answers to all questions that arise.

A modern server (TFTP) can significantly reduce the material costs required for negotiations. This is facilitated by free communication between office employees. They are invited to use internal numbers. They are short and easy to remember. Another plus is the organization of negotiations between branches located in different places. As a result of effective interaction, all issues will be resolved with ease, without taking much time, subject to significant savings due to low tariffs.

The only condition that is required is a permanent connection to the World Wide Web. By the way, Canmos will also help with this issue, because the provider specializes in providing this category of services. Here you can choose the most suitable package that suits your connection speed, technologies used, as well as prices and other conditions.

Together with the station, excellent internal and external communications are organized. Thanks to good power and excellent characteristics, there are no problems during calls. Subscribers can always get through. They are redirected to the employee they are interested in. Also, the employees themselves communicate with each other without any problems.

To achieve this result, you need to make the settings correctly. So, employees are divided into certain groups. The optimal number of lines is intended for them. Calls are sorted according to the specified settings. The system allocates free lines for subscribers automatic mode. This feature eliminates failures and allows you to contact the desired subscriber without delay, without wasting time on tedious waiting or numerous call backs.

IP telephony has its own characteristics regarding its operation and basic principle of operation. The station itself is located on a server: on the server of a provider specializing in providing this category of services, on a server on the Internet, or on a server in the subscriber’s office. Its customization is carried out taking into account the specific requests of the customer. Special protocols are designed to transmit information, including multimedia and voice messages. If the PBX is located directly on the telecom operator’s server, there is no need to purchase expensive equipment, and connection is very easy and quick, requiring only the appropriate settings.

Modern PBX

The systems used today are becoming an accepted standard that companies cannot do without. IP stations have become the most popular type. They are indispensable for small, medium and big business. In each case, an optimal package of services and functionality is selected that allows us to solve the full scope of the tasks.

Modern PBX has a clear operating principle. It includes a server, a certain number of phones, and the gateways required to connect to the networks. Contacting a provider to order services allows you to quickly resolve the connection issue without resorting to complex work and without purchasing expensive equipment. Such attractive features contribute to significant savings.

The main advantages of choosing include:

• scalability – there are no problems with expansion, which makes it possible to easily add new phones and service a large number of subscribers;
• extended functionality – in addition to the basic options, it is proposed to use big amount additional. As a result, even more issues are resolved. In practice, forwarding functions, voice menu, call recording and much more become useful;
• ease of management – ​​provided by a simple interface in which you can easily perform all the required actions;
• customization is carried out according to many parameters. Are set required characteristics to use the system to its maximum benefit;
• economical – connection and subsequent use are inexpensive;
• Efficiency of connection – all settings are carried out in a short time;
• quality – negotiations become as comfortable as possible due to stable quality;
• safety – the use of modern technologies ensures a high level of safety.

Distinctive feature modern automatic telephone exchanges The presence of an auto attendant function is indicated. With its help, the process of automating call reception occurs. It is intended to be used for corporate purposes, becoming indispensable for different organizations differing in size, specialization and area of ​​activity. In each case, with its help, the completion of many tasks is significantly accelerated, and the quality of service reaches a new level.

The need to use an automatic secretary is associated with the need to reduce the load on employees, as well as to reduce their total number, which makes fixed costs significantly lower. The work is carried out at an intelligent level, according to predefined settings, without requiring the use of expensive equipment.

For many organizations, in order to develop their business, it is important to resolve two main issues:

• increase employee performance efficiency;
• improve the quality of service.

This will help modern PBX, having all the technical parameters required for this and functionality. Thanks to convenient communication between employees, they will be able to quickly resolve all business issues that arise every day. The system brings together different departments, employees, working remotely, and on business trips. All this significantly increases their productivity.

Another issue is high-quality communication with customers, which is an important condition for organizing a high level of service. Potential buyers can easily call the company. Phone line allows you to simultaneously receive a large number of calls, so no one will be left unattended. A clear voice menu with appropriate prompts will help you contact the desired department. A pleasant greeting and musical accompaniment allow you to form a good impression of the organization itself from the first moments of contacting it.

Our advantages

Telephony provider

To each client

Individual approach

experience

More than 15 years

Office in Central Administrative District

All services

Telephony

WebRTC, Call Back

The best prices

PBX protection

Deep packet inspection

We use

Innovate experience

Telephone communications

Optics, TLS

ATS Moscow

The capital has an active business life. There are many companies operating here in different fields of activity. It is important for all of them to overcome the high level of competition, reach a new level, and increase profitability. To achieve such results, you will need a competent approach to business organization. A significant condition is a highly efficient communication system that ensures high-quality service and constant interaction of the entire team.

For all the tasks listed above, you will need a multifunctional and correctly configured ATS Moscow. You should order its connection from a trusted provider that offers high-quality and stable services at a reasonable cost.

System connection is required for many issues:

• reduction of fixed costs for negotiations, including calls to other cities and countries - calls are much cheaper due to the offer of attractive tariffs;
• unification of the entire team - the system promotes effective interaction between individual employees, as well as different branches and representative offices, regardless of their location;
• mobility – you can contact the right employee to perform everyday tasks anywhere. There are no problems when changing office premises, because the move will not require thinking about communications, it will remain unchanged.

The list of options inherent to the systems is incredibly extensive. Most often used in practice:

• “smart” call processing – reception and further redirection are carried out at an intellectual level, taking into account the specified parameters;
• auto attendant – automatically takes calls, processes them promptly, without involving a large number of employees;
• voice menu - following simple and understandable prompts, you can easily contact the employee you need, who will advise you on emerging issues;
• recording – telephone conversations are recorded. Subsequently, the saved information becomes very useful. Its careful study creates conditions for resolving conflict situations, assessing the activities of employees, and the level of quality of service;
• reports – statistics and other information are provided on the negotiations.

This is only a small part of the enormous opportunities that open up with the use of the system. Canmos clients were able to appreciate all of them directly in practice. Immediately after the implementation of the system, its benefits are felt due to the improvement of many indicators. Management is easy, does not involve any difficulties, and connection does not take much time.

The flexibility of the settings allows you to enter all the required values ​​for the main parameters and successfully cope with the entire scope of the assigned tasks. In the future, choosing this option will also allow you to experience significant savings, because negotiations will cost an order of magnitude cheaper, provided that the quality is excellent and the work is stable. Customers of the telecom operator receive a combination of main advantages - excellent quality at a reasonable price, which makes cooperation profitable from all sides.

Order an effective and multifunctional ATS Moscow with phone numbers in codes 499 and 495!

PBX functionality

Intelligent PBX

The distribution of incoming calls to telephone sets is set by the administrator in PBX interface(dialplan).

Safety

Deep packet inspection, HTTPS, control from specified IP addresses.

New technologies in PBX

WebRTC telephony, Call Back.

Separate control

Each administrator manages his own group of users.

Call greeting

Any voice file is installed for each subscriber.

Statistics, reporting

The administrator can receive any reporting on received and completed calls for his user group.

Conferences

You can create groups for conferences with more than 3 participants.

Video calls

The PBX allows you to connect video phones.

Integration with CRM

Integration with various systems database management.

Telemarketing

Implementation of automatic dialing to subscribers with subsequent call routing.

Fax server

Receiving faxes by E-mail. Sending from a computer.

PBX connection, provider

To resolve the issue of organizing effective telephone communication, you will need to connect a PBX. In this case, you first need to decide on the provider providing the services. Today there are many organizations operating on the market, each of which offers its own terms of cooperation, a certain list of services provided and prices. In practice, it is important to obtain high-quality communications with low material costs. These benefits are available to everyone who chooses the Canmos telephony provider.

The provider has been working in its field for many years. During this time period, the organization has shown itself to be excellent, taking a responsible approach to its work and providing high-quality services. This is facilitated by:

• use of advanced technologies, including cloud ones;
• use of modern equipment with excellent characteristics and expanded functionality;
• attracting highly qualified specialists with extensive experience who are responsible for fulfilling their professional duties;
• 24/7 support service that promptly resolves all emerging issues.

When working with customers, an individual approach is practiced. The company understands very well that each of them has their own wishes and requests. For this reason, there are different service packages to choose from, differing in conditions and prices. The optimal packages are selected individually in order to obtain the required list of options by investing in the planned amount.

The main selection criteria are:

• number of external and internal ports;
• equipment and technologies used;
• list of options and additional services;
• price.

Anyone who plans to connect a PBX will find it convenient to familiarize themselves with the list of services provided and the packages offered on the website. A lot of relevant information is published here, including about the company’s main activities, current prices, and so on.

If you have questions or require additional clarification, you can contact the staff. Convenient methods are offered for this. For example, on the website you can order back call by filling out a short form. Managers promptly call you back using the contact numbers provided to answer all questions. It is also easy to leave a request for ordering a service on the website. All that is required is to fill out a short form with the requested information.

The PBX is connected in a short time, and it will be evaluated in action very soon. Cooperation is carried out according to a simple and understandable scheme. It includes several basic steps:

• application – you can inform about your intention to order a service through the website or by calling the company at the specified contact telephone numbers;
• discussing details with the manager - informing about existing wishes;
• tariff selection – choosing a package that suits all parameters and functionality;
• providing access to your personal account - making all the required settings and getting started.

Just a few simple steps - and the customer receives a modern, multifunctional, stable system that allows you to successfully solve everyday work issues. Improve the quality of service, as well as actively develop the business as a whole.

Safety

SBC (S essay B order C ontroller - session border controller) carrier-grade equipment (software or hardware) ensures the security of operator NGN networks.

Automatic telephone exchange

When high-quality, functional, but inexpensive communication is required, the best solution will become automatic telephone exchange. They may relate to different types, but virtual ones have become the most popular. Their popularity is associated with the main advantages that distinguish them this type from others:

• quick connection without purchasing expensive equipment or laying cables;
• Flexibility to customize for specific issues;
• many basic and additional options for highly efficient use;
• cost-effectiveness during connection and further operation.

The choice becomes economically justified. Along with it, negotiations within the network between employees will be free. Each of them is assigned its own short number. Calls to other cities and countries will become much cheaper. Savings on them will be up to 80%. This figure indicates the significant economic benefit that all of the provider’s clients receive. In addition, in the large number of packages presented, it is easy to select the optimal types for a specific budget and tasks. Professional advice from employees who are ready to help everyone with their choice will help with this.

A significant advantage of the virtual system is its expanded functionality:

• intellectual qualities;
• ease of management with division into separate user groups;
• Call Back;
• WebRTC technology;
• clear voice menu;
• greetings;
• detailed reports and provision of statistical information;
• integration with CRM;
• distribution of incoming calls according to specified settings;
• holding conferences;
• connecting video phones;
• faxes;
• telemarketing.

Communication organized using new technologies and the Internet is characterized by high quality and security. At the same time, it does not require large financial costs, which contributes to significant savings for the company. The decision becomes justified, optimizing the company’s constant expenses, creating all the conditions for its rapid development, improving key indicators, and team productivity.

An equally important result achieved in practice concerns improving the quality of service. This, in turn, helps to expand the customer base, retain regular customers, and improve profitability, which is the ultimate goal for entrepreneurs.

On the base automatic telephone exchange a full-fledged call center is organized, allowing specialists from different departments to communicate, as well as simultaneously receive a large number of calls. Together with him, you can soon evaluate the remarkable results and form a good impression of the organization itself.

The station improves the company's performance by providing basic statistical information. In particular, this concerns the number of negotiations, their duration and other information. No less useful is the recording of negotiations, thanks to which it is easy to monitor the work of the team, evaluate the quality of service, and make the required changes to activities if necessary.

To get all the benefits listed above, it is important to seek the help of a trusted provider who takes a responsible approach to their work and strictly fulfills all obligations to each of their clients.

Canmos is a company that is ready to offer such benefits to everyone, which is proven by many positive reviews and a good reputation. Here, each client can expect an extensive list of services provided with consistently high quality at reasonable rates, an attentive and round-the-clock support service, and professional advice on all emerging issues. This allows you to create only the most pleasant impressions from cooperation and achieve excellent results directly in practice.

Connect a multifunctional PBX from a reliable provider on attractive terms to develop your business! Submit your application today to receive a ready-made solution soon!

Quickly connect a PBX

Order PBX		The manager will call and help with the choice		We'll provide you with a PBX and you'll start working.

Order PBX

Telephone communication is a tool for building interaction between company employees and a means of communication with clients. Virtual PBX for business shows excellent results.

Virtual PBX for business it should be understood as telephony organized via the Internet. With minimal investment and further costs, it provides an extensive package of basic and additional functions that contribute to improving the performance of organizations.

Such a system has advanced functionality, but its implementation does not require purchasing and installing expensive equipment. As a result, you can easily organize a highly productive call center that is fully tailored to your specific needs.

To order modern telephony, we suggest turning to the help of real professionals - the Canmos company. There is an excellent basis for high-quality and stable provision of services, which is proven by a large number of satisfied customers.

Virtual PBX for business is a communication service that allows you to organize telephone communications in a company. Even if the organization has several sites in different cities and even countries. They can be combined into a single company telephone network using the Internet.

A unified telephone network based on a virtual PBX for business allows employees to talk on the phone to each other via short number free of charge, which significantly contributes to cost savings.

Virtual PBX for business has functionality office PBX and allows you to receive communication services from the provider in full. Canmos telephony makes many wild dreams possible.

The enormous possibilities of modern IP telephony are being actively implemented today: free telephone conversations with subscribers, calls from the website to the office without a phone, phone calls using a number with call back function.

PBX price for business

To order a telephone connection for a business, decide on the choice of PBX and call the phone number listed on the website, or fill out the feedback form.

Benefits of choosing a virtual PBX for small businesses

Virtual PBX for small businesses is becoming the right choice due to its advantages:

• excellent quality – achieved using optical cable and high-tech equipment;
• multi-channel – the number of channels and numbers has no restrictions;
• mobility – there is no connection to a specific place, so changing offices is no longer a problem;
• statistical data - detailed reports on calls made with the possibility of their further analysis;
• video conferencing – saving time and maximum convenience during negotiations;
• ease of management – ​​easy administration, carried out remotely using a clear interface;
• integration – integration with the website in order to additionally attract customers and increase sales. Calls made via the Internet will be free for both parties;
• dialing - telemarketing is carried out automatically, provides for call redirection to the voice menu;
• security – effective protection that prevents the actions of intruders and the safety of information;
• Customer service is carried out automatically through the use of a clear voice menu that redirects the subscriber to the employee he needs. Receiving faxes is no less useful. It is carried out to the specified address Email. It is also possible to send them.

Choosing a virtual PBX for small businesses opens up the opportunity to really save on negotiations. They will be free within the network. Such benefits will be of interest to organizations that are just starting their activities and do not have a lot of available funds. Each employee receives his own short and easy to remember number. There will be no additional costs required for communication between individual branches located in different cities.

Connecting a virtual PBX for small businesses directly in practice is very fast. To do this, you do not need to purchase expensive equipment, which helps to save significant money. The provider’s specialists handle all stages in a short time frame. Subsequently, there will be no difficulties in using the system. It is easy to configure using a clear interface. If necessary, you can always contact our support staff, who work 24 hours a day. They are ready to advise on all issues and promptly resolve any issues that arise for stable and correct operation.

Easy connection of virtual PBX

At Canmos we value every customer. For maximum customer convenience, a clear cooperation scheme is provided. A connection request can be left on the website. All that is required is to fill out a small form indicating your coordinates. After this, employees promptly contact for additional clarification.

The subsequent stages involve selecting the optimal package that suits the parameters and cost. Then connection and configuration for specific tasks is carried out. Having gained access to your personal account, you can start using the system.

The provider, which has been working on the market for a long time, has managed to earn a good reputation by providing high-quality services. Achieving this result is helped by a high level of professionalism and the use of high-tech equipment. All the latest advances in telephony are monitored for further practical application in order to offer customers only the best.

There are several types of PBX to choose from. The conditions for each package remain favorable. The telecom operator compares favorably with its competitors by offering excellent quality at a reasonable price.

Contacting Canmos is a convenient way to create a functional telephone network, achieving excellent results, without putting in much effort and with minimal financial costs!

Connect a virtual PBX for business - a highly effective, convenient and economical tool for its development!

Quick connection to a virtual PBX for business

Order PBX

To create and modernize corporate network communication can be used Virtual PBX. With its help, it is easy to build and optimize all communication processes for business.

Based on a Virtual or mini-PBX, you can combine all communication channels into one: from regular calls and notifications about requests from clients and partners in instant messengers to creating automatic tasks in an integrated CRM or ERP system.

The advantages that IP telephony provides for the office:

line availability for receiving and making calls;

opportunity free connection unlimited number of internal numbers for employees;

the ability to use both a regular telephone network and an IP-based connection to connect subscribers;

high quality and stability of communication without connection breaks, noise, interference and other defects that may interfere with comfortable communication;

advanced functionality of virtual IP PBX, especially when using integration virtual telephony with customer relationship management systems (CRM and ERP), not to mention traditional tasks (receiving and sending faxes, saving conversations and forwarding calls);

no connection to the location of the office;

the ability to connect dynamic call tracking to track advertising effectiveness.

* - uninterrupted communication operation is guaranteed when routing calls only through our company’s networks (without transitions to/from partner networks) and in case of force majeure.

Cloud PBX - reliability and innovation

Cloud telephony - modern platform for companies with any staff, including remote employees (working outside the office). Enjoys great success among businesses in Moscow and other Russian cities.

A virtual PBX is a full-featured telephony service, the technical basis of which is based on the duplication of all infrastructure elements, which guarantees uninterrupted operation and preservation of data, including call records. Optimal cost, the ability to integrate with other business tools and expanded functionality make it possible to use an innovative product every day.

You can use a cloud PBX in the office without any phones at all - just a computer or laptop connected to the Internet: all resources are actually located with the provider. The number will also be virtual, that is, without connection to the office. You can connect and configure Virtual PBX completely remotely.

Connection in 3 hours

The selected number will become available for receiving calls immediately after the conclusion of the contract

No link to address

No wires, no hassles with moving or opening new points of presence

Favorable rates

Connecting a number from 0 RUR, fee for a number from 250 RUR/month, minute of conversation from 0.42 RUR.

High reliability

The UIS communication infrastructure guarantees stable operation - no more than 15 minutes of downtime per month*

Easy connectivity options

It’s easy to connect and disconnect functionality and pay only for the tools and features you use

Technical support 24/7

And a personal manager for convenient work with telephony, Virtual PBX and other tools

Possibilities of virtual PBX for business

Online stores

Automation of order processing

Call centers

Operator control and call distribution

Service companies

Tracking all stages of interaction with clients

Financial organizations

This is an excellent solution for companies that value mobility. IP telephony can work from anywhere in the world and does not require a change phone number. Cloud telephony allows you to make any settings up to the scenario of selecting a specific operator when specified conditions are met in Personal account, which makes Virtual PBX a very flexible tool that adapts to any needs and tasks.

Connecting smart telephony from UIS allows you to use various tools: a call from a website (sitephone), a lead generator and an online consultant. With their help, the company can provide customers with additional communication channels. Connecting a Virtual PBX is an important step for business growth.

Our company is developing dynamically. Divisions are growing, new ones are appearing, business processes are changing and being optimized.

With the cloud PBX from Tsifra-Telecom, it is possible to quickly resolve switching issues of varying complexity, including integrating Cell phones with ATS, control the quality of communication between employees and clients - the functionality allows, the interface is intuitive.

I would especially like to note the high quality of technical support.

Kudryaev Alexey

Head of IT department

Due to the nature of my work, I conduct a lot of telephone conversations with my partners located at a considerable distance: near and far abroad, all regions of the Russian Federation, the Moscow region. To reduce costs without losing the quality of communication, I use IP telephony. A significant disadvantage of IP telephony compared to mobile communications was the need to be present in the office to make outgoing calls. This severely limited my communications or led to unjustified additional expenses for mobile communications. This problem managed to be completely resolved by connecting the Mobile PBX service. On this moment I have the opportunity to call at minimal rates from any place in Russia where there is cellular, A technical support Tsifra-Telecom company organized the most convenient logic for the operation of my virtual PBX.

Cooperation with the Tsifra-Telecom company allowed me to:

1. Using the connection is as convenient as possible, without any restrictions

2. Don't go overboard subscription fee by expenses

3. Have opportunities to develop corporate communications (employee internal numbers, etc.) for the future

Muryshkin Dmitry

Individual entrepreneur

“Our company “CITY POSTER” has been cooperating with the company “Tsifra-Telecom” for three years. And we have never regretted it.

Tsifra-Telecom employs true professionals who know and love their job. At our first meeting, we simply voiced to the company’s specialists our wishes and needs in the field of organizing telephone communications and received quick, competent, understandable advice and practical assistance. As a result, we received high-quality, inexpensive telephony in our office and a high level of service for the past three years. When we had any questions or wishes (change call forwarding, etc.), it was enough to contact the company employees by phone, and we were always promptly provided with assistance and technical support. Convenient, simple and reliable!

We recently opened a second, additional office of our company. The question of who will provide us with telephone services is not a question for us: of course, Tsifra-Telecom. They have proven themselves not only as excellent specialists, but also as good people with whom it is a pleasure to deal. The slogan of this company is “Affordable and high-quality communications,” and they fully justify it.”

Olga Antipova

MAGNA ART - “CITY POSTER”

We have been using the services of Tsifra-Telecom for 7 years.

Initially, we simply received consultations on the operation of our telephone system on AVAYA equipment, over time, the consultations turned into more extensive interaction, and what is very important for me, the company’s specialists perceived all our questions or problems as their own. All problems, malfunctions, etc., were resolved quickly and efficiently, the visit of Tsifra-Telecom specialists, calls (to solve our problems) almost at any time of the day, allowed us to always be in touch with clients. It’s been four years now since we switched to IP telephony based on a virtual PBX from Tsifra-Telecom. All support, configuration and organization of the system was undertaken by the specialists of this company. Tsifra-Telecom is one of the few companies in the IT business that does not just sell services and solutions, but perceives customers as friends, and this cannot but rejoice. I am very glad that my company has Tsifra-Telecom as a partner.

Connect also office PBXs (the number of connected PBXs is not limited).

Because setting up your PBX connection using the Rest API does not depend on Bitrix24, but is completely configured in third party application, we will not consider these connections - this is described in detail on the download page for these applications on Marketplace24.

Let's consider Integration with office PBX via SIP connector.

Operation logic SIP Connector next:

1. When making an outgoing call, Bitrix24 will try to connect to the server you specified in the section Outgoing calls number settings form, and, having logged in with your username/password, make a call.
2. For admission to the portal incoming call you need to create a trunk on your IP-PBX with the parameters that are provided to you in the section Incoming calls number settings form, and send all incoming calls to the PBX to this trunk.

Some special ones technical requirements there is no connection to connected PBXs, except for support for the SIP protocol. You can always try connecting to any operator. If it works according to SIP standards, there should be no problems with its operation.

To test the functionality, you have access to free minutes for outgoing calls. Number free minutes and the duration of the active license is displayed on the page in the section Telephony.

If after testing you are satisfied with the service and you are going to use the PBX for outgoing calls, you need to pay for the license using the button Pay for module connection for outgoing communication.

Note:

1. A license for a SIP connector is purchased for the entire Bitrix24. That is, if you connect more than one SIP PBX to your Bitrix24, then you do not need to buy an additional SIP connector.
2. The license for the SIP connector is purchased separately, i.e. it is not tied to the Bitrix24 Telephony account.

To process calls, in addition to the settings in Bitrix24 and in the PBX itself, you will need to make settings on firewall(firewall) of your local network.

Settings in Bitrix24

Let's look at setting up an office PBX using an example Asterisk. To configure the PBX, data is taken from the block Incoming calls:

Creating a trunk

In the configuration file for SIP channels in Asterisk sip.conf you need to create a record like this:

Dtmfmode=rfc2833 ; instead of your_account you must use your name account in field Server address(see illustration above). fromdomain=your_account type=friend host=your_account ; the value of the field is used as the value of user type fields Login fromuser=asterisk username=asterisk ; the field value is used as the password value Password secret=mypass insecure=port,invite contex=contex-internal disallow=all nat=yes allow=ulaw&alaw

In this entry you only need to change the values ​​of the domain, password and nat parameter, which is set to yes/no, depending on whether you are using NAT or not.

Here is a sample settings based on the data from our example above:

Dtmfmode=rfc2833 fromdomain=ip.b24-6864-1386141129.bitrixphone.com type=friend host=ip.b24-6864-1386141129.bitrixphone.com fromuser=sip9 username=sip9 secret=********** ********* insecure=port,invite contex=contex-internal disallow=all nat=yes allow=ulaw&alaw

Attention! Previously, in the settings of your office PBX it was used in the field Server address incoming instead of ip (for example: incoming.b24-6864-1386141129.bitrixphone.com). You can continue to use this notation, but the telephony module will work much slower. It's better to change to ip.

Sip reload

Setting up calls from Asterisk to Voximplant

You need to first create your dialplan in the Asterisk configuration file extensions.conf. The dial plan determines the processing and routing of incoming and outgoing calls. File extensions.conf controls the behavior of all connections passing through the PBX.

When creating your dial plan, you need to write the command:

Dial(SIP/voximplant/$(EXTEN))

In this case, the call will arrive to Bitrix24 as a call to the number to which it originally came to Asterisk.

You must draw up a dialing plan yourself, because each company has its own call logic. There is Asterisk documentation for this, or you can contact partners with the appropriate competence.

The settings are applied by the command in the Asterisk console:

Dialplan reload

Local network firewall settings

By default, port 5060 is used for SIP, and ports 10000-20000 are used for media (RTP). Port 5060 can be either TCP or UDP - it depends on the existing local network settings.

Typically, for SIP it is important that outgoing traffic is allowed (from a PBX, for example), and incoming connections will work automatically. RTP is usually used like UDP (so that if packets are lost, data continues to be transmitted).

The ports themselves can be configured in the properties of the PBX: whichever one is set there must be opened in the firewall.

Attention! PBX setup for the boxed version of Bitrix24 must be done after setting up the module to work with cloud telephony