It is difficult to immediately say why the Internet does not work on the phone. There are quite a few reasons that can affect the quality of the Internet. The problem may be related to the equipment itself, poor network signal, lack of necessary settings, etc. Of course, there is no universal way to solve the problem. Before fixing the problem, you need to find out why there is no Internet, that is, determine the specific reason.

As part of this review, we will tell you why there may be no Internet and how to establish a connection to the network. The instructions will be relevant regardless of the services of which operator you use. It doesn’t matter if the Internet does not work on MTS, Beeline, MegaFon, Tele2 or Yota, we will try to help you fix the problem, of course, if possible.

Reasons for lack of Internet and ways to solve the problem

Modern people are dependent on the Internet, and many people find it difficult to cope when their phone does not want to connect to the network or loads pages too slowly. Don’t rush to panic, the problem can probably be quickly fixed and everything will return to its place. We have prepared a list of the most common reasons why the Internet may not work. For each reason, separate instructions have been prepared, following which you can solve the problem.

The Internet may be unavailable for the following reasons:

• The settings are lost;
• The subscriber is outside the network coverage area;
• Technical work is underway on the operator’s side;
• The device has failed;
• There is no money on the phone balance;
• The Internet traffic available within your tariff has run out;
• Data transfer is disabled on the phone;
• Automatic registration on the network did not occur.

As you can see, there are many reasons for the lack of Internet, and we will consider each of them in detail. Of course, other reasons are possible; we have listed the most common ones. If it is difficult for you to determine why the Internet does not work on your phone in your case, then read the entire article and check all the reasons.

• Attention

In some cases, the subscriber cannot influence the solution to the problem associated with the lack of Internet. For example, if the reason is in the device itself or is caused by technical work on the operator’s side.

Internet settings missing

It is likely that the Internet is not working due to the lack of necessary settings. Do not rush to write off this reason, even if you previously accessed the Internet from your device, but at a certain moment connecting to the network became impossible. The settings could simply be lost. In any case, we recommend that you check the Internet settings on your phone. If you do not have the necessary knowledge, your operator will help you. Contact the help center or order the settings yourself using a special command or SMS.

Request for Internet settings for the most popular operators:

• Beeline. Call 06503 ;
• MTS. Send an empty SMS to 1234;
• Megaphone. Send an SMS with the text 1 to number 5049;
• Tele 2. Call 679 ;
• Yota. Order settings via .

If you use the services of another cellular operator, then call the help center to order settings. Ask a specialist to send you automatic Internet settings. Still no internet after updating your settings? Move on to the next reason!

The Internet is disabled at the initiative of the operator

Have no idea why the Internet doesn’t work on your phone? Perhaps you simply ran out of traffic and your operator has cut off your Internet access until the end of the billing period. Many will consider this reason too trivial, but believe me, this is often the reason for the lack of Internet.

It probably doesn’t make sense to explain how to correct the situation in this case. You need to wait for the next traffic package to be credited or order an additional Internet package from your operator. If you don’t know how much traffic is available to you, get this information using your personal account or a special team.

Request information about the remaining traffic for the most popular operators:

• Beeline. Call 06745 ;
• MTS. Dial USSD command * 111 * 217 # ;
• Megaphone. Dial USSD command * 158 #
• Tele 2. Use the command * 155 # .

If, after requesting information about the remaining traffic, it turns out that you have already used up the Internet available until the end of the billing period, connect an additional package. A description of additional Internet traffic packages and commands for connecting them can be found on our website or the official resource of your operator.

Other reasons for lack of internet

Still haven’t been able to figure out why the Internet doesn’t work on your phone? Perhaps the reason is so trivial that you cannot even think about it, for example, you have a negative balance or data transfer is disabled. Below are possible reasons for the lack of internet.

1. Data transmission is disabled. Check to see if data is enabled on your phone. Depending on your phone model, the path to this function may differ. On most devices running on the Android operating system, data transfer is enabled in a special menu that can be called up by swiping your finger from the top of the screen to the bottom.
2. There is no money on the balance sheet. Internet and cell phone service not working? In such a situation, the first thing you need to do is check the balance. A planned debit may have occurred (due to the presence of some kind of paid subscription). If the balance is negative, then to restore access to the network you just need to top up your account.
3. Poor network signal. If you can’t get a connection, don’t be surprised by the lack of Internet. Unfortunately, cellular communications have not yet covered all corners of the country, so this is the reason.
4. Technical work on the operator’s side or high load on the network. Quite often, the lack of Internet is caused by some actions of the operator himself. For example, technical work may be ongoing, and therefore the Internet will not work. Also, do not forget about such a nuance as network congestion. These reasons cannot be determined independently based on any signs. Call the support center and find out what is causing the lack of Internet.
5. There is a problem with the device. Technology does not last forever and sooner or later it breaks down. You may not be able to access the Internet because your phone no longer supports it. It is difficult to determine this reason without certain knowledge of the phone’s structure, so you first need to check all the reasons listed above. If all else fails, it makes sense to check the device by contacting an appropriate specialist.

We hope you found out why the Internet does not work on your phone and solved the problem. Of course, there are other possible reasons for the lack of Internet, but it is not possible to consider them all in one review.

All modern smartphone models support 3G, most 4G, Wi-Fi standards, with which the user can easily access the Internet almost anywhere in the world, provided there is a Wi-Fi point or coverage area from the mobile operator. Today, there are many times more Android users than iOS, and most of the questions arise about the Android operating system. One of these is why the Internet does not work on an Android phone and what should a person do in this situation?

In fact, there are many pitfalls and solutions to this issue. We will take a detailed look at the most common problems associated with lack of Internet access on a smartphone running Android OS.

Problems can be roughly divided into 2 categories:

Why does the Internet not work on an Android phone?

1. If you do not have 3G, 4G internet

Let's consider possible causes and ways to solve them in this case:

2. If your Internet does not work via Wi-Fi

Now let's look at the problems of lack of Internet when connected via Wi-Fi.

What to do if the Internet does not work on Android

We described the main problems with 3G, 4G and Wi-Fi connections. If all the methods described do not help you, and you do not know what to do in this case, we advise you to contact a service center where your device will be checked and diagnosed.

Possible problems:

• Wi-Fi module does not work;
• The module responsible for 3G and 4G wireless connections does not work;
• Drops of water remain in the phone after being dropped or used in the rain, which is why some boards do not work correctly.
• The firmware of your software or operating system has gone wrong (In Android, a separate program in apk format is responsible for each option). You can.

If your smartphone's warranty has not yet expired, you can request free repair or replacement of the device. If the warranty period has expired, then the repair will cost you a pretty penny!

Important! One of the most common situations when Wi-Fi does not work is when the device is dropped from a height or because it has old software versions. In some cases, restarting the smartphone or turning Wi-Fi on and off in the settings helps.

It is almost impossible to imagine the life of a modern person without a mobile phone. Today, this gadget is constantly used for personal and business communication, and smartphone options are perfect for surfing the Internet, entertainment, and so on.

It’s a shame when at the most inopportune moment this device stops turning on.

Types of mobile phone malfunctions:

• mechanical damage;
• problems with electronic components;
• incorrect operation of the software;
• nutrition problems.

A malfunction with any device can happen for a variety of reasons, including cell phones. The factors that can cause problems with the device depend on the make and model.

At the same time, you can identify the main common reasons why the phone does not turn on, and try to eliminate them before contacting the service center yourself.

Let's look at the main reasons for cell phone problems in which it may stop turning on:

• discharged or faulty battery;
• problems with the charger;
• problems with the power button;

  

• software errors;
• moisture ingress;
• mechanical damage.

Battery check

The first thing you need to do if the gadget does not respond to pressing the Power button is to check the battery.



The main problems that may occur with a cell phone battery are:

• low charge level;
• wear and tear;
• swelling and other damage;

A low battery may prevent the device from turning on. Depending on the level of remaining charge, they may be completely absent or show only some signs of the device’s life. You can easily solve the problem by connecting your phone to a charger.

Important! Some models do not turn on immediately after discharging and connecting the charger. In this case, it is necessary to leave the device on charge for a longer time, for example, 1-2 hours.

If you cannot solve the problem by simply connecting the charger, you need to open the back cover of the device and inspect the battery. If it is swollen, it needs to be replaced.



When the battery wears out, the device usually turns on, but the battery quickly drains. If necessary, you can check whether the battery is worn out by measuring the voltage and current.

Advice. You can also check the battery by installing it in another device of a similar model. If everything works there, then the problem with the battery can be ruled out.

Charger

If, after connecting to the network, the phone does not charge, then in many cases it is not the battery that is to blame, but the charger.



• check the presence of voltage in the sockets;
• replace the cable;
• use a different charger.

First of all, you need to make sure there is current in the outlet to which the charger is connected. No matter how funny it may seem, this is the most common problem with charging any gadgets. That is why support specialists from large companies begin the conversation by asking whether the user is sure that there is voltage in the outlet.



The charger cable for connecting the phone suffers much more often than the adapter itself. This is due to careless operation, pets damaging the wire and other reasons. Most modern cell phones charge using a mini-USB or micro-USB connector and allow you to change the cable without changing the adapter.

How to set up IPTV via ZYXEL KEENETIC START router? The answer is here.

You can purchase such a cable at any communication store or computer store; in addition, the user usually has several identical cables at home.

Advice. You can often check the operation of the charger by charging the device from a computer. If the process goes without problems, then it is definitely necessary to replace the adapter.

Power button

The power button can also cause trouble for cell phone owners. It may fail, for example, after an impact. Sometimes problems with a button can be seen during an external inspection, but in other cases it is difficult to diagnose the problem yourself.



Most users will not be able to solve the problem with the Power button at home, so if you suspect that the handset does not turn on because of it, you should contact a service center.

Updates

Installing updates is designed to solve identified problems with the device. In practice, this operation can lead to unpredictable consequences. It must be carried out only after understanding and taking into account all the risks. For example, handsets running Android often begin to consume battery power faster after an update.

In some cases, the update causes the gadget to stop turning on completely. Many users encountered this problem in 2015 when they tried to update the Android operating system to the latest versions.



Let's look at the main ways to solve problems that arise after the update:

• rollback version or updates;
• installing another version;
• restoring the device through a special mode.

If it is impossible to apply one of the methods yourself, then you will have to seek help from specialists.

Important. In some cases, an update can significantly improve the performance of a gadget, for example, by increasing battery life. Therefore, it is necessary to evaluate the possible pros and cons before performing this operation.

Video: Solution for advanced

Mechanical damage

Very often, phone users encounter startup problems after various mechanical damages. They occur when the phone is dropped or dropped into water.

Many gadget owners do not even notice falls, or they occur even without their knowledge, for example, when children use a smartphone. But the most common consequence - problems with the screen - is quite obvious.



In cases of mechanical damage, it is impossible to carry out repairs yourself and you must contact specialists. It should be borne in mind that the cost of replacing some parts may be comparable to the price of the device.

If the user accidentally drowns the phone, moisture gets inside, which can damage contacts and other electrical parts. In this case, you need to contact the service center as soon as possible. In this case, you should not try to turn on the device. This can only cause further harm.



Moisture can get into the phone not only as a result of getting into water. It is enough for the device to lie in a damp room for several hours and the consequences may be irreversible. This should be taken into account when operating the devices.

A modern cell phone is a fairly complex device that is almost impossible to repair independently at home. The user, if the device does not turn on, can try to solve only minor problems, for example, by replacing the battery or charger.

In other cases, you will have to contact a specialized service center. At the same time, special attention should be paid to his choice, since there are a huge number of companies on the market and not all of them can provide high-quality repairs. Plus, phone repairs can be expensive. Often it is only practical for expensive models.

We are used to always being online, so the situation when the mobile Internet on a smartphone does not work makes many people feel uncomfortable. Applications for calls, communication, games and streaming services require a continuous connection to the network. And as soon as the connection stops, we immediately find ourselves in a “network vacuum”, where cards do not work, there is no way to make calls via the Internet or check the weather. Moreover, sometimes a disconnection from the network occurs at the wrong time and you need to quickly fix the problem. In this article, we have collected the most common reasons why the Internet stops working, and most importantly, solutions.

There are not enough funds in the account or the packet traffic has run out

Tariff plans of cellular operators often include free traffic or favorable conditions for ordering a package with traffic. If consumption is not controlled, applications will quickly use up the allocated MB. If there is no money in the main account, then the Internet will not work.

Solution: check the main balance and/or the remaining packet traffic. Limit data exchange between apps when the mobile network is active.

Weak or missing coverage

This is a common reason when mobile Internet on a phone stops working. In some places, the signal from cell towers does not reach or there is only enough coverage for calls.

Solution: check the signal level, change position. Sometimes a shift of 5-10 meters allows you to catch a weak signal.

Data transfer disabled

As unnecessary, users often automatically turn off data transfer on their smartphone. Or this action is performed by applications in order to save battery power.

Solution: Check if data transfer is enabled. Check applications with power-saving features where Internet shutdowns may occur.

Presence of viruses on the device

Some malware deliberately blocks access to the network.

Solution: check your device for viruses.

Fixed network type

In places with poor coverage, the modern network standard does not work. Instead of 4G, only 3G or 2G works. If the settings are set to forced operation with 4G LTE, the smartphone will not switch to another Internet connection standard.

Solution: Do not use a fixed network type in areas with poor coverage. Allow your smartphone to select a network automatically.

Instructions:

1. Open system settings, expand the “More” or “Advanced” section.
2. Open the “Network Type” item, where select global mode.

Incorrect or missing mobile internet settings

An unexpected failure leads to changes in Internet settings. If another card was used for a while, the phone could change the access point.

Solution: Check that the Internet settings on your phone are correct. Make sure you are using an access point that matches your carrier.

Instructions:

1. Open the device settings, expand the “More” or “Advanced” section.
2. Under Wireless Networks, select Mobile Networks.
3. Open the "APN Access Points" item.
4. If the access point is selected correctly, call the hidden context menu to view the access point settings. Check that the settings are correct.

Operator interruptions

Sometimes telecom operators encounter unforeseen situations in the form of equipment breakdowns. If calls and other services work, but there is no Internet, there are probably interruptions in the operation of the equipment.

Solution: call the operator and ask why the Internet is not working on the phone. Find out if there are restrictions on your number with Internet access.

Mobile device failure

Hardware or software problems are a common occurrence of missing or interrupted communications. If the problem is hardware - related to internal components, or a breakdown of the smartphone, then only qualified specialists at the service center will be able to diagnose the problem. In case of software problems, the radio module may fail. Often the problem is solved by changing the firmware, after which the mobile Internet on the phone starts working as before.

Solution: check the functionality of your SIM card in another device. Also install another SIM card of the same operator in your device. If there is a problem with the device, change the firmware. As a last resort, contact the service center.

Problem with SIM card

Mobile operator cards contain memory and other components. Over time, the card becomes unusable, stops working or fails until it completely fails. It happens that there is no Internet on the phone precisely for this reason.

Solution: If there are problems with the card in another device, and the new card works properly, contact your operator’s customer service center and replace the card. For convenience and to save time, call the operator, find out the location of the nearest service center, as well as what data you need to provide to exchange the card.

Conclusion

Often, the Internet stops working due to a malfunction of the operator or mobile device, which is often solved by a simple reboot. And sometimes the problem is complex and consists of several causes. If your Internet does not work, we recommend using the instructions above, starting with simple steps, and not immediately changing the firmware or taking the device to a service center.

Every year the mobile Internet becomes better and faster. However, the technology is becoming more complex, as a result of which the likelihood of failures and malfunctions is growing. Therefore, we want to tell you what to do if the mobile Internet does not work on your Android device.

There are many reasons why your phone cannot connect to the Internet on the operator’s network: it may simply not be configured, or you may have encountered a hardware malfunction of the network module. Let's look at the causes and methods of eliminating the problem in order.

Reason 1: Insufficient funds in the account

The most common reason for cellular Internet not working is simply not enough money in the account. Perhaps you simply didn’t pay attention to it and didn’t replenish it on time. Check the amount of funds with a USSD request from your operator:

• Russian Federation: MTS, Megafon - *100#; Beeline - *102#; Tele2 - *105#;
• Ukraine: Kyivstar, Lifecell - *111#; MTS, Vodafone - *101#;
• Republic of Belarus: Velcom, MTS, life;) — *100#;
• The Republic of Kazakhstan: Kcell - *100#; Beeline - *102# or *111#; Tele2 - *111#.

If you find that there is not enough money in your account, simply top up your balance using any available method.

Reason 2: No coverage or device is not registered on the network

The second reason for the lack of Internet is that you are outside the network coverage area. You can check this by looking at the indicator in the status bar: if you see a cross icon on the indicator, then you most likely will not be able to connect to the Internet, or make calls.

The solution to this problem is obvious - go to a place where the network catches better. If you are at a point with reliable reception, but the no network icon does not disappear, most likely your device is not recognized by the cell tower. This is usually a random single failure that can be easily fixed by rebooting the device.

There may also be problems with the SIM card, the main problems of which and how to resolve them are described in the article below.

Reason 3: Airplane mode is on

Almost since the advent of mobile phones, they have had a special mode designed for use on airplanes. When this mode is activated, all types of data transmission (Wi-Fi, Bluetooth, communication with a cellular network) are disabled. It's very easy to check - look at the status bar. If you see an airplane icon instead of the network indicator, then offline mode is active on your device. It turns off very easily.

After completing these steps, check if the mobile Internet is working. Most likely, it should turn on and function normally.

Reason 4: Data transfer disabled

Another very simple reason for the lack of mobile Internet connection. You can check this as follows.

You can also turn on mobile data with a switch in the status bar, if it is present on your phone.

We also note that in some cases, data transmission may be disrupted by malware. If you cannot turn on the Internet using the method described above, then it makes sense to install a suitable antivirus on your phone and check the device for infection.

Reason 5: Incorrect access point settings

As a rule, when you turn on your smartphone for the first time with a SIM card inserted, you receive a configuration message with settings for the mobile Internet access point. However, in some cases this may not happen, especially if you are using a rare or uncertified device for your country.