Every company that respects itself and its clients has its own 24-hour help center. Of course, MTS is no exception. Each subscriber of this operator can contact a customer support specialist free of charge at any time. By calling the help center you can get an answer to almost any question. The problem is that many simply do not know how to call the MTS operator. There are several numbers to contact a support specialist. All of them are free and available 24 hours a day.
You can call the MTS operator using one of the following numbers:

• 0890
• 8 800 250 08 90
• +7 495 766 01 66 - number for contacting the MTS operator in international roaming;
• 8 800 250 09 90 - support number for corporate clients;
• 0 800 400 000 - (free call from any numbers) or 111 (only within the MTS network) - MTS Ukraine contact center;
• +375 17 237 98 98 - MTS Belarus operator number.

As you can see, the MTS support service provides a fairly large number of numbers. Before calling the MTS operator, we recommend reading this article in full. The fact is that when you call any of the above methods, you will not hear a specialist answer. Initially, you will be taken to an automatic voice menu, then you need to enter a certain combination of numbers and only after that you can ask your question. It is worth noting that you often have to wait a long time for a specialist’s response. We will tell you how to contact the operator faster, and also consider alternative ways to contact support.

How to call MTS Russia operator

MTS provides its services in several countries, for example, in Belarus and Ukraine, but the largest number of clients are in Russia. This is why Russians most often think about how to call an operator on MTS. If you purchased an MTS SIM card in any region of Russia, then the numbers below will help you get advice from a specialist at the MTS help center. Unfortunately, there is no single number that will allow you to contact the operator for free from any number and anywhere in the world. Therefore, you need to know all the help center numbers and their purpose.
Before contacting the operator, you should try to solve the problem yourself, of course, if possible. For example, if you want to know, you can read our separate review. Our website also contains many other useful articles that will help you avoid the need to waste time waiting for an operator to respond. Also, do not forget that the number can be managed through your personal account; by the way, we will return to this issue later, but for now let’s move on to the main topic of the article.

MTS Russia operator numbers:

• 0890 - only for calls from MTS Russia numbers;
• 8 800 250 08 90 - multi-channel federal number (you can call from the numbers of any operators and home phone);
• +7 495 766 01 66 - number for contacting the MTS operator in international roaming.

That is, if you are calling from an MTS number, you can use the short number 0890 to contact the operator , if you need to contact a specialist from a landline or mobile operator, then the number must be appropriate (see number above). If you are abroad, then you need to call +7 495 766 01 66 , this is the only way you can communicate with a help center specialist and not pay for the call.

It is worth noting that despite the difference in numbers, they all allow you to call using a single voice menu, that is, a direct connection with a specialist will not occur immediately. To hear the voice of a living person, you will have to listen to an auto-informer who will tell you which numbers you need to press to contact the operator. In addition, you will have to spend time waiting for the consultant to respond. That is why we recommend that before calling the MTS operator, you try to solve the problem yourself. If you cannot do without the help of a specialist, then use the instructions below to at least reduce the waiting time for a response.

To contact the MTS operator, follow these steps:

1. Call 0890 , 8 800 250 08 90 or +7 495 766 01 66 (when and which number should be used is indicated above);
2. After you hear the voice of the autoinformer, press the number 1, then 0;
3. Select whether you want to evaluate the quality of the operator’s work by clicking on the corresponding number;
4. Wait for the operator's response. You will be informed of the approximate waiting time.

If the operator does not answer for a long time, you can try to call back later, or use alternative methods of contacting the contact center. Information about current alternative methods is provided at the end of the article.

MTS operator number in Belarus and Ukraine

Mobile operator MTS has a huge customer base. MTS has subscribers not only in Russia, but also in other countries, for example, there are a sufficient number of them in Belarus and Ukraine, therefore, you should tell how to call the MTS operator in these countries.

MTS Belarus operator numbers:

• 0880 - a toll-free number to contact the operator when you are on the MTS network;
• +375 17 237 98 98 - a toll-free number that allows you to call the help center from any number, including a landline phone.

By calling the indicated numbers you can manage services, find out your balance and, of course, get expert advice. The operator's response time depends on the network load.

MTS Ukraine operator numbers:

• 111 - short number for calls from MTS numbers;
• 0 800 400 000 - number to contact the operator from any phone;
• +38 050 508 11 11 - help center number when roaming abroad;
• 555 - a number for quick connection with an operator (cost - 0.47 UAH per call).

As you can see, MTS Ukraine subscribers have the opportunity not to waste time waiting for an operator’s response, but to receive advice immediately, however, the service is paid. Some time ago something similar was in effect in Russia. There was no separate number, however, informing the subscriber of the waiting time, the autoinformer offered to receive advice out of turn for a fee.

Alternative ways to contact the operator

We told you how to call the MTS operator. Now you know all the current numbers. It would seem that we could end here, but there is some problem - waiting for a specialist’s response. Unfortunately, it is not always possible to quickly reach an MTS operator. Sometimes the wait lasts more than 10 minutes. Not everyone has the patience to wait that long. If you don't want to wait, then try to solve the problem using one of the methods below. In addition, you can always solve the problem yourself through your MTS personal account.

You can contact the MTS operator in one of the following ways:

1. Use the “My MTS” application to ask a question to a help center specialist in chat mode;
2. Ask your question by email [email protected]. You can ask for an email or call back;
3. Use the Call Back service. The service is not connected or managed in any way. Usually the autoinformer offers to use it when all the specialists are busy.

The most attractive is the first method, which involves using the “My MTS” application. You can correspond with a consultant through this application completely free of charge.

Over the past few years, companies providing cellular communication services on the Russian market have made serious adjustments to the work of customer support services. MTS was no exception. If previously subscribers relied mainly on the staff of the consultation center to resolve issues, now increasingly they have to find answers on their own using social networks and their Personal Account (PA). Nevertheless, today you can easily call the MTS operator if you know about some nuances. So, how to call the MTS operator - we have collected all the current communication methods below!

One cannot but agree with the statement that there are a huge number of issues that artificial intelligence, presented in the form of chat bots and auto-informers, cannot solve. Sometimes only a person can get to the bottom of a problem and help solve it quickly. Below are several effective ways by which you can call an operator on a mobile or landline phone, as well as alternative methods of contacting the MTS help desk.

1. Call to a short phone number for MTS operator users. Finding themselves face to face with questions, the first thing subscribers do is try to resolve them through the call center by calling the service number 0890. But if previously a call in total took no more than 5 minutes, now you can wander through the voice menu for a long time or listen to a melody while waiting for the operator to answer. To speed up the process of connecting with a “live” consultant, it is recommended that while listening to the autoinformer, press the number 2 and after a couple of seconds 0. In addition, it is worth trying another variation: first 5 and then 0.
2. Call the MTS operator from any mobile phone. Recently, cases where it is impossible to quickly contact a consultant using a short service phone number have become a common occurrence. Therefore, you always need to have a number in reserve that you can call from a SIM card of another operator. To contact the MTS contact center, this is a toll-free number 8-800-250-08-90. By calling it from a Megafon, Beeline or Tele2 SIM card, the subscriber is taken to the voice menu, in which he should press 2 and then 0. After this, you just have to wait for the operator’s response.
3. Call MTS from a landline number. To call a “live” operator from a landline phone, you should dial the phone number 8-800-250-08-90 and perform operations similar to the previous paragraph. In this case, outgoing calls are also not charged.
4. Calling an MTS operator from a mobile phone while roaming. Before traveling abroad, each subscriber must write down the contact center number +7-495-766-01-66 in his phone book to contact the MTS technical support operator in roaming. If necessary, you can call it both from neighboring Belarus and from distant Vietnam. Regardless of the country you are visiting, contacting the operator at the specified number is free of charge. By the way, on the official website of MTS it is said that this number is also available for subscribers who find themselves in national roaming.

Alternative ways to contact the MTS operator

It is not always possible to call and get through to the operator’s technical support, therefore, as an alternative, MTS offers its customers to fill out the feedback form located on the main page of the site. Here you can not only ask a question, but also report fraud or leave a complaint. Before asking a question, you will have to fill out a short form and choose a response delivery method: in the form of a call from an operator, an SMS message or an email. By the way, the first option for getting an answer is a great way to chat live and ask a few more questions.

Through your personal account

Everyone who uses the services of the Personal Account and the My MTS application has the opportunity to independently resolve the situation. The user's personal account serves as a powerful user tool for managing their tariff plan, connected services and other functions.

By mail

To receive technical support, you do not have to be an MTS subscriber. Just send a letter to [email protected] with a detailed description of the problem.

Social networks and MTS

Contact information and telephone numbers of the MTS subscriber service for residents of all regions of Russia, access to the MTS “Personal Account” and other methods of contacting the operator’s help desk.

Unified toll-free customer support number for MTS operator:

8800 250 0890 /

To obtain personal information, manage services and change the established tariff, please be prepared to provide your passport information to the Hotline employee. Please note that some additional services may be charged according to your operator's tariffs. MTS call center operator?

Single toll-free support number for the MTS group of companies:

8800 250 8 250

This number provides support for MTS cellular communications, MTS Internet and television clients and "". All calls to the number 8 800 250 0890 paid by MTS. Calls to line number 8800 are absolutely free for callers from landline or mobile phones registered in Russia.

Support number for calls from Moscow and abroad:

+7 495 766 0166

When you are in MTS roaming outside of Russia, you can call the operator at +7 495 766 0166 from your mobile phone completely free of charge.

Calls to the contact center landline number +7 495 766 0166 from phones of other cellular operators (including Megafon, Beeline and Tele2) and from local numbers are paid in accordance with the tariffs of the telecom operator. Use this number if you are in international roaming or want to call MTS from a foreign number. Be sure to dial the help desk number in international format from +7 and check the cost of international calls. This is especially important if you are calling from a phone in a hotel room.

The MTS subscriber service provides consultations and support to customers on issues of connecting and disconnecting services (both paid and free), changing the tariff plan, providing account information, blocking a SIM card and other requests. You can contact support 24 hours a day.

MTS subscriber personal account

The MTS group of companies combines three areas: MTS Mobile Communications, and. Each of them has its own separate Personal Account. Please select your personal account depending on which MTS division you are a client of.

Client's personal account available on the official website of the MTS Russia operator. To obtain information about the possibility and procedure for connecting a personal account, with any requests and comments on its operation, please contact the “Mobile Tele Systems” support number 8800 250 0890 or 0890 from mobile MTS.

MTS online customer support

Couldn't quickly get through to the MTS operator help desk? Then contact us through the special feedback section on the MTS website. In this section, you can ask any question of interest, complain, express gratitude, or leave a wish regarding the work of the cellular operator and service in official offices and showrooms. You can also ask any questions regarding the MTS cellular network (claims, services, tariffs) in an email to the official address This email address is being protected from spambots. You must have JavaScript enabled to view it.. The company's specialists will try to answer your request as soon as possible.

MTS subscriber service employees are always available to communicate with subscribers on the most popular social networks: MTS groups In contact with, on Odnoklassniki , V Facebook And Google Plus . You can count on a prompt response through these communication channels with MTS.

Do you prefer to follow the latest news from the MTS operator in a more concise form? In addition to accounts on social networks, MTS maintains an official micro-blog in Twitter where all the latest news and useful information for subscribers are regularly published in a concise form.

Cities in which MTS operates

MTS customer support operates in the following regions and cities of Russia:

Moscow (Moscow) and St. Petersburg (St. Petersburg), Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir Region (Vladimir), Volgograd Region (Volgograd), Vologda Region (Vologda), Voronezh Region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Trans-Baikal Territory (Chita), Ivanovo Region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma Region (Kostroma), Krasnodar Territory (Krasnodar, Sochi , Novorossiysk), Krasnoyarsk region (Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region (Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola) , Republic of Mordovia (Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region ( Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Oryol), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov) ), Republic of Altai (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov Region (Rostov-on-Don), Ryazan Region (Ryazan), Samara Region (Samara), Saratov Region (Saratov), ​​Sakhalin Region (Yuzhno-Sakhalinsk ), Sverdlovsk Region (Ekaterinburg), Republic of North Ossetia - Alania (Vladikavkaz), Smolensk Region (Smolensk), Stavropol Territory (Stavropol), Tambov Region (Tambov), Republic of Tatarstan (Kazan), Tver Region (Tver), Tomsk Region ( Tomsk), Tula Region (Tula), Republic of Tyva (Kyzyl), Tyumen Region (Tyumen), Udmurt Republic (Izhevsk), Ulyanovsk Region (Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary), Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl Region (Yaroslavl) .

Additional information on special MTS tariffs and on our website. Subscribers with premium tariffs are served out of turn, on a priority basis.

Changes are possible in contact details, tariffs, addresses of official websites and geography of presence of the mobile operator. Check current reference information by calling the 24-hour Mobile Tele Systems hotline (reference and information service of the telecommunications company) 8800 250 0890 or on the company’s official website www.mts.ru. Information about multi-channel phone numbers. and links are current as of April 2019.

To control the quality of customer service, all conversations with operators of the MTS subscriber service consultation center are recorded. We ask you to be understanding when recording, as this is necessary to control the quality of customer service. All your additional questions, including “ ” or, for example, “What is the MTS operator number,” will be considered and will receive a prompt response from the MTS support service as well as on the official website of the telecommunications company.

In recent years, the mobile operator MTS, following the dictates of the times, has been teaching subscribers to solve problems on their own, without the help of a consultant. To do this you need: to be able to navigate the World Wide Web, to be registered in the account on the website of the MTS operator, to visit the provider’s pages on social networks. This reduces the load on the support service, but sometimes makes the subscriber’s life very difficult, because not everything can be foreseen and solutions to not all complex cases can be provided to the attention of clients.

It is important to know how to contact a live help desk operator if necessary.

How to call a “live” MTS operator

Artificial intelligence is showing great strides in its ability to analyze a situation. He learned to recognize human speech and adequately answer many questions. But in atypical situations the machine gives up; its algorithm is not designed to solve “human” problems. Therefore, the opportunity to connect and communicate with a specialist remains important. Below are ways to bypass standard automatic responses and quickly contact a technical support representative.

Let's see what hotline phone numbers are available:

0890 is a short number for MTS subscribers. When an incomprehensible situation arises, they first of all remember it, trying to communicate with a call center employee. But before, the desire was fulfilled quite easily. Now you can hear the cherished phrase “Your conversation is being transferred to the operator” after wandering around the nooks and crannies of the menu. You can speed up your search by trying to use the algorithm you once found:
– From the proposed options, select 2nd, and then press 0.
– The same as in the previous version, but the sequence of points is 5-0.
It is worth noting that both options were found experimentally and it is not a fact that they will always work.

Phone 8-800-250-08-90 for all operators and city. You should use the number to call the MTS helpline from a mobile phone of other operators. Today, when it is very difficult to use a short number to communicate with an employee, but many people have two SIM cards in their phones, this option can be a life-saving opportunity to talk with an operator. Calling to it is free for all cell numbers. Having heard the answer from the autoinformer, select the 1st menu item, and then press “zero”. The same number can be dialed when calling from a landline phone. The algorithm for further actions is the same as for calls from mobile phones. Calls from a landline are also free of charge.

1. +7-495-766-01-66 - telephone number for calls from abroad. Designed for travelers in international roaming. When typing it, you should take into account that it starts not with eight, but with “+7”. This is a prerequisite for calling the operator from any other country. For MTS subscribers the call is free. According to the information posted on the Mobile Telesystems website, you can use it while in Russia.

Other ways to contact MTS technical support

If you were unable to contact technical support using any of the listed phone numbers, you can try your luck in alternative ways:

• There is a feedback form on the MTS website. Here you have the opportunity to ask an exciting question, make a claim, or complain about fraudulent activities. To get help this way, you must first fill out a form and choose how to receive a response: by SMS, by letter to an email address (you will need to provide it) or by phone call.
  Pay attention to this opportunity to have a live conversation. True, the answer in this case will have to wait.
• Those who are not MTS clients can write a question to the email address blogs @ mts.ru and receive an answer.
• The telecom operator has its own accounts on the social networks OK, FB, VK and Google Plus. The answer to your question can be obtained by contacting support directly through the social network.
• By registering on the operator’s website, you can use the services of your personal account or “My MTS” and independently find solutions in many difficult situations. You can manage your tariff, connect and disconnect services and use other functions.
• The last opportunity is to visit the nearest MTS office. Here you will receive live communication and a solution to the issue.

A wide selection of specialized 24-hour support numbers for cellular communications companies are designed specifically to provide prompt assistance to network subscribers. However, many customers are increasingly wondering how to call a live MTS operator from a mobile or landline phone.

Contact MTS support

Easily!Very difficult!

How to call the MTS operator for free from a mobile phone

The 24-hour support service works specifically for all subscribers using the company’s cellular services:

• Dial a short number using the phone keypad 08-90 ;

A small note, or what MTS is silent about: support by number 0890 is provided to subscribers from 8 a.m. to 10 p.m. Moscow time. The rest of the time, a robot answers standard questions from subscribers on this number. Keep in mind. From 10 pm to 8 am call the number 8-800-250-08-90 .

Video about the work of the MTS support service and the operator’s attitude towards its customers

Taking into account the constant very frequent problems of subscribers with dialing the MTS support service, I advise you to use the help of the operator’s support in one of the official communities on social networks, fortunately, 90% of users have accounts there: MTS Group VKontakte And MTS community in Odnoklassniki. Judging by the reviews of subscribers who asked for help, they respond quite quickly.

How to call the MTS operator for free from any mobile or landline

The 24-hour support service is available for all subscribers using cellular services of any other company or for calls from landline numbers:

• 8-800-250-82-50 ;
• You can listen to the voice menu to the end and wait for the automatic connection with a consultant;
• If you do not want to listen to the automated system’s prompts, you can press buttons 2 and after 0 on the keyboard;
• Before connecting, the subscriber will be asked to evaluate the work of the support service;
• To refuse or agree to the assessment, the user must press the appropriate keys;
• A connection to a free consultant may occur after some time of waiting on the line if all employees are busy.

Lifehack #1: If you can’t get through by calling 0890, and you need help urgently, then if there is a phone nearby with a SIM card from another operator, call the number 8-800-250-82-50 from a phone connected to another telecom operator. MTS “thinks” that a subscriber from another operator can call about the transition and quite quickly “connects” with a live support employee. I have tested this method myself several times. Works.

Lifehack #2: Call support at 8-800-250-08-90 , Then we listen to the autoinformer and press not the number “1” (mobile communications), but the numbers “2”, “3” or “4” (home Internet, MTS Wallet or Satellite TV). In these directions the load is usually less. Accordingly, you will be connected to an operator faster. And ask the “live” support employee to connect with the one who resolves issues via mobile communications. In most cases, this method helps to “bypass” the queue.

How to call the MTS operator from a mobile phone using a federal number

The 24-hour support service is available for all subscribers using additional company services (online banking, home Internet and television) or for calls from landline numbers:

• Dial the number using the phone keypad 8-800-250-08-90 ;
• You can listen to the voice menu to the end and wait for the automatic connection with a consultant;
• A connection to a free consultant may occur after some time of waiting on the line if all employees are busy.

For legal entities and corporate clients, use the number