We are talking about protocols, i.e. about a set of actions and rules that facilitate the organization of information transfer from one device to another. The abbreviation VoIP hides a whole group of protocols. They determine the features of data transfer on the Internet.

The most popular IP telephony protocol is called SIP. He has minimum requirements to the connection and involves the organization of voice as well as video communication. Experts consider it the most interesting for the future development of the industry.

What do you need to connect SIP telephony?

Installation of equipment is impractical if there is no device connected to the Internet. At the same time, the connection speed should not be lower than 512 Kbps. To receive/transmit voice data, a landline telephone with an IP gateway or any gadget with special software configured will be sufficient. Great option will be a SIP phone or equipment that has the functionality of a gateway and modem.

IP telephony connection

The process begins with choosing a service provider. Pay attention to:

• channel protection level;
• availability of a network;
• cost and experience.

Now you should proceed to checking and setting up your Internet connection. Poor connection quality negatively affects VoIP communications. It is best to split the voice traffic and organize separate line for calls. After this, you should decide on the equipment that will be used to set up IP telephony. Sometimes it is advisable to remove the analog PBX in order to use a virtual PBX and SIP devices. Smartphones or upgraded phones would also be appropriate.

A virtual PBX involves setting up various options. These are new opportunities and a completely different level of service than in an analog PBX. Setting up innovative IP telephony will significantly reduce communication costs in the first month of operation. In addition, its installation will be more economical compared to classical communications.

Setting up IP telephony

Configuring SIP devices is carried out in 3 steps:

• creating a VoIP account;
• setting up an account on the device;
• setting up a VoIP network if problems arise.

A SIP/VoIP account in the telephone network is used to receive and make calls regardless of location. The number of accounts must be equal to the number of managers. User accounts are created in the “Virtual PBX” section. It is enough to fill in the active fields, when using the Latin alphabet, and save. You can view the changes after reloading the page. The finished VoIP account is registered in the SIP client.

Setting up VoIP telephony for office PBXs, SIP accounts, phones, clients, various mobile devices impossible without certain knowledge. Anyone can come up with a login and password, but only a professional who has long been familiar with the operation of VoIP technology can choose the right ports, codecs and transmission methods. To configure a network, it is often necessary to open access to certain addresses. Order connection and setup of IP telephony from AVTechno quickly, efficiently, and affordably.

Do you want to organize IP telephony in your office and save on corporate calls? You've come to the right place!

• We We will offer options for IP telephony services, select the necessary VoIP equipment for your budget and tasks, configure and deliver it within Moscow and the Moscow region.
• To you You must enter into an agreement with an IP telephony provider and obtain access settings from them. And after receiving the purchased and configured VoIP equipment from us, you just need to connect it to the office network.

If you have already purchased VoIP equipment yourself and now need to configure it, then we are ready to help in this matter!

How we are working?

1. FOR CLIENTS FROM MOSCOW AND MOSCOW REGION:

VoIP equipment is configured before delivery to the client or remotely (using remote administration programs - Team Viewer, etc.)

In difficult cases, our IT specialist is ready to travel for setup in Moscow (3,000 rubles) or to the Moscow region (travel cost: 3,000+50 rubles/km from the Moscow Ring Road).

Tuning is carried out on weekdays from 10 to 18 hours.

2. FOR CLIENTS FROM REGIONS

At the time of buying our equipment, we send you already configured devices. In case of setting your his VoIP equipment work is carried out with the help of our IT specialist through remote access.

To configure, you need information about the client's network structure and the method of connecting to the Internet.

HOW DOES COOPERATION HAPPEN?

TURNKEY WORKS

SETUP YOUR EQUIPMENT

• You provide us with technical specifications, which we clarify and agree on with you, and, if necessary, create or change the equipment specification.
• We issue an invoice for payment for equipment and an invoice for payment for setup services (and on-site engineer, if necessary).
• You pay the bill, we deliver the already configured equipment according to the data of your IP telephony provider.
• After receiving the equipment, you connect it according to our instructions. Checking his work.

• You provide us with a technical specification, which we clarify and agree with you, and if necessary, change the specification.
• You provide us with structure data local network your office, how you connect to the Internet and connect to your IP telephony provider.
• We issue an invoice for setup fees.
• You pay the invoice and we will agree on a setup date.
• On the appointed day, we remotely configure VoIP equipment according to the data of your IP telephony provider. We hand over the work.
• If necessary, we enter into an agreement for subscriber maintenance of equipment.

How much do our IP telephony setup services cost?

In the table below you will find the cost of setting up an IP phone, VoIP adapter or VoIP gateway.

* base price included in the final settlement based on terms of reference(TZ).

Additional conditions affecting the price of work:

The table above shows the minimum cost of work. The final value is calculated after approval of the technical specifications (TOR). If it is necessary to make advanced settings, an increasing factor is used to the base calculated price.

IP telephony is a comfortable and useful tool for business, allowing you to organize communication with clients and employees of the enterprise via the Internet. The use of modern telephone technologies can not only significantly reduce communication costs, but also significantly improve the quality of customer service. This solution is increasingly being resorted to by both small firms and large corporations.

The cloud PBX ensures the operation of modern IP telephony. However, many entrepreneurs, knowing this, are interested in where to start introducing this service in their enterprise? What needs to be done to successfully organize virtual telephony? How to choose the right service provider and what equipment may be needed for this? We will look at the answers to these and other questions in this article.

Organization options

To connect IP telephony, you need to decide which organization option will be used:

• placement of the PBX server directly at the enterprise;
• cloud PBX on the provider side.

Let's look at each of them in more detail.

Server placement in the office

With this option, the server for the IP-PBX can serve regular computer or a laptop connected to the Internet. Plus, expensive equipment is used, the amount of which depends on the complexity of the network being organized. In this case, the company or entrepreneur is entirely responsible for quality control of the system.

The advantage is easier integration with various software products in the company. Another advantage of a local PBX is that the recording of all calls, conversations and other system operation data is located directly in the company and is not available to anyone else. This option is especially good for large and medium-sized enterprises with a developed network infrastructure and a significant budget.

When using an office IP mini PBX, calls are received from the telecom operator’s network or the Internet to this PBX and sent to the required department or company specialist.

Cloud server

IP telephony via cloud PBX will be more in demand in both large and small companies with a limited budget. Network setup, support and maintenance of such a system are completely provided by a third-party operator company. When using such an automatic telephone exchange, there is no need to maintain a full-time specialist servicing it. Software updates and other work are carried out by the operator under a drawn up service agreement. The costs of the customer enterprise when implementing a cloud PBX are minimal.

The principle of operation of IP telephony based on a cloud PBX, unlike an office one, is that all incoming calls are sent to the cloud server. And from there they are redirected via the Internet to the client’s SIP phone and softphones, in accordance with a given scenario.

Choosing a provider

Since IP telephony is telephone communication via the Internet, then access to it is provided by SIP providers. Services for connecting and supporting IP telephony today are provided by many companies: MTT, IP telephony for business from 1ats, Telfin, Mango Telecom, MegaFon, Beeline, MTS, "UIS" and others. And they all differ in prices and range of services provided. Therefore, you should approach the choice of provider thoroughly. Here are the most popular features and functions that cloud PBXs have:

• multichannel;
• connection of a “beautiful number”, city;
• call forwarding and distribution;
• IVR menu;
• conferencing;
• automatic call back and dialing;
• call reporting;
• employee control.

This is only a small part of what cloud IP telephony can provide.

When choosing a provider, it is best to create a list of desired features, based on which you can weed out providers due to non-compliance with the requirements.

Equipment

To implement IP telephony using a mini PBX in the office you will need some equipment and materials.

To deploy an office virtual IP mini PBX, you will need a server, which can be a powerful company server, or a regular laptop, network switches, SIP phones, or regular phones with SIP adapters or VoIP gateways, and not to mention cables. You can also use softphones to make and receive calls.

Organization of IP telephony via cloud PBX will not require as much equipment as in the first option. You will only need IP phones, analog phones with SIP adapters or softphones.

Thus, the implementation of cloud IP telephony will be much more profitable, because it will not require large material costs and efforts.

IP telephony connection and settings

The implementation of cloud IP telephony in an enterprise is quite convenient due to its ease of management. Connection and setup takes about ten to fifteen minutes. And any employee can cope with this personal account on the provider's website. Therefore, you initially need to register and log in on the official website of the service provider. Afterwards, configure the telephone exchange parameters yourself or use the product configuration service provided by the provider. The complexity of the connection and the time spent on this directly depend on the needs of the customer’s enterprise and the range of services provided by the supplier.

Organize IP telephony using office PBX much more difficult. To set up, maintain and support the server, you will need the help of a technical specialist. This also applies to connecting multi-channel numbers, forwarding, and even access to telephone conversation statistics.

Software

Software platforms for IP-PBX operation allow you to easily solve many different business problems:

• organizing calls;
• connecting any number of phones;
• call recording;
• reporting;
• expenditure statistics;
• blacklisting;
• setting up forwarding;
• video communication support;
• voice and speech recognition;
• encryption of conversations.

There are quite a few such programs, both paid and free. The most popular of them are Asteriks, SipXecs, FreeSWITCH, Yate. Almost any software can be installed both on a cloud and on an office server.

What to do with old analog phones

If you have analog phones in your office or enterprise, then there is no need to be upset. You don't have to throw them away. Such phones can be connected to SIP adapters and VoIP gateways - devices that allow you to convert an analog signal to a digital one and vice versa. Adapters differ from gateways in that only telephones can be connected through them, and through gateways - telephone lines common use. In addition, the gateways have a PSTN port through which call routing can be reserved.

Cost of implementing IP telephony

IP telephony services, in addition to specialized companies, are also provided by large mobile operators. The cost of implementing IP telephony at an enterprise depends on various factors:

• the number of connected numbers, that is, the number of company employees;
• the amount of time spent on daily outgoing calls by each employee;
• a phone number, the price of which varies depending on its “beauty”.

You can connect a landline number for about 1000-3000 rubles. This should also include the monthly subscription fee for its use - about 150-300 rubles. And the use of the PBX itself will cost 500-1000 rubles per month.

In addition, you need to take into account the cost of outgoing calls, which may depend on various conditions and tariff plans offered by the provider. At the same time, supplier companies often hold all sorts of promotions for their clients and introduce a system of bonuses and incentives.

Some providers offer their products absolutely free, but charge for renting numbers and storing call recordings.

When organizing IP telephony through an office IP PBX, you will need to pay for additional equipment: server, cables, telephones, and so on. And also for the work of a specialist in setting up, maintaining and supporting a virtual PBX.

Professional technical support for IP communication

Independent and simple connection, ease of configuration of cloud IP telephony is a big plus for the provider and the client. But professional, 24-hour service is also important technical support during the operation of a virtual PBX, as well as resolving possible issues with the organization of IP telephony. All this can be provided by the 1ats provider.

IP telephony from Rostelecom is a new stage in the development of communications. Qualitative digital signal, available in every corner of the world with Internet coverage, will not only help you save on paying long long-distance bills and international communications, but also to get the clearest audibility during conversations. Connecting to IP telephony from Rostelecom, thanks to an intuitive network organization system and the accompanying documentation, can be carried out without calling specialists.

IP telephony from Rostelecom: why and for whom?

IP telephony from Rostelecom has lower tariffs for long-distance, international and mobile communications than paying for similar calls in an analogue system, and also boasts the possibility of free communication within software network Worldwide. This option will be the optimal way to organize office communications, both for small founders and for large companies with dozens or even hundreds of employees who work in various representative offices and offices.

IP telephony from Rostelecom, in addition to low tariffs, provides many other advantages, among which are:

• high quality communications provided by a digital audio transmission standard;
• the ability to connect anywhere where there is Internet access;
• a simple scaling system that allows you to quickly connect an additional number;
• convenient and intuitive interface of the program for communication via a computer.

The ability to establish a connection with a client or business partner located anywhere in the world using a headset will allow you to search for information of interest in the archives or on the company website at the same time without having to interrupt the conversation. Used within the network, short numbering will help make calls between company departments even faster, and a wide range of functions in software adds the ability to record all conversations to improve the quality of service. Don’t forget about the main positive feature of 8-800 numbers – free call on them from the client's side. Such phones at first glance add confidence in the professionalism of the company.

Selecting a connection type to create an IP network

Various options for connecting IP telephony from Rostelecom will help you choose the best way to make calls to the owner of the line more conveniently, as well as optimize and make the work of employees and the company as a whole as productive as possible.

There are two types of IP telephony connection:

• using a computer, headset and software;
• by purchasing a special VoIP device.

Organization of communication via IP telephony from Rostelecom

Rostelecom is ready to offer assistance in setting up IP telephony for both corporate and private clients. However, after connecting to this service from your operator, in order to start enjoying all the benefits of digital communication, you only need to install special application, which is located on the company’s website, and perform simple setup. IP telephony from Rostelecom can support a large number of numbers, which is often necessary for large companies. Packages are offered for 5, 15 and 30 users with the possibility of increasing their number. Each additional account must be purchased separately. Call recording storage services are also offered for a small surcharge.

To install IP telephony, you must have an Internet connection and a computer running under Windows control or MacOS. You also need to have a high-quality headset that can provide optimal sound. This option for connecting Rostelecom services via IP telephony, based on numerous user reviews, is the most popular.

However, there are special devices that are visually similar to landline phones. You can use them absolutely without the participation of a computer by connecting the network cable directly to the device. Modern models can also establish a connection via Wi-Fi, thanks to the built-in module. One popular VoIP phone is the D-Link DPH-150S, shown in the photo below.

For large companies that are located in several adjacent rooms, a VoIP gateway will also be necessary. Visually, the device is similar to conventional routers and has the same functionality. But, in addition, the VoIP gateway will provide optimal quality and speed data transmission over longer distances for many connected IP phones. Such devices support wireless and cable data transmission.

Setting up PC and IP phone equipment

To use IP telephony services, Rostelecom will require:

• download a special application from the official website;
• unzip and install it;
• enter login and password;
• By clicking on the advanced settings button, enter the SIP data issued by the provider.

You can also adjust the sound parameters in the settings menu.

If you use a VoIP phone you need:

• connect the device to shared network where other devices are located;
• On your computer, dial the phone’s IP address (looks like 192.168.10.1), which can be found from the instructions included in the kit;
• by entering your username and password, it will open Homepage, where you will need to find a tab with SIP settings;
• enter the data specified by the provider;
• save the settings and reboot the device to activate them.

Video instructions for setting up D-link DPH-150S:

IP telephony from Rostelecom: how to call?

On a Rostelecom IP phone, before making a call, you should familiarize yourself with the international dialing rules, since the usual 8 is not used here.

In this case, the call to a subscriber with a landline telephone will look like this: AABBB-CCC-CC-CC, where AA is the country code (1–3 characters), BBB is the code landline number, CCC-CC-CC - the number itself.

Kit mobile phone carried out in a similar format: AABBB-CCC-CC-CC, where AA is the country code, BBB is the code mobile operator, CCC-CC-CC - the number itself.

IP telephony from Rostelecom also offers the option of how to make a call, forcibly choosing the best call quality. To do this, you just need to add two zeros before the number. The result should be 00AABBB-CCC-CC-CC.

For such communication, it does not matter where the subscriber is located. The set will require international format even when calling numbers within the city.

Due to the fact that IP telephony from Rostelecom has low tariffs, high quality audio transmission, excellent scalability and many additional features, its use becomes optimal choice both for private founders who need to make calls to different parts of the world, and for large companies that need to provide stable connection with clients and partners. Two connection options, using a computer with a headset or a VoIP phone, will allow you to determine the optimal one for the owner. Which one are you already using or are you planning to start?

IP telephony – VoIP telephony – SIP telephony, what is the difference between them?

There is no difference between these three terms; they mean the same thing. When working with IP telephony, you can keep two other names in mind and use them if you want to demonstrate your rich vocabulary or avoid tautology.

Why is connecting to SIP telephony (VoIP telephony) significantly cheaper than connecting to traditional telephony?

SIP telephony does not require costly work associated with laying a telephone wire many kilometers from the operator’s PBX. Working with IP telephony is carried out very quickly on the local wired Internet.

How to choose equipment for IP telephony?

You can go to a website that sells equipment for IP telephony and choose the model you like. If the client has doubts about the correctness of his choice, then he should seek help from system administrator. UIS sales specialists will also be able to help you during consultation and connection.

How to connect IP telephony?

Call UIS or leave a request on our website. We will connect everything ourselves in a short time and answer all your questions. We have an individual approach to each client, and we will definitely study the specifics of your business.

When connecting the IP telephony service, the client will have access to all the functionality of the Virtual PBX, including the voice menu and voice mail. To do this, it is only necessary that the device to which the PBX is connected has access to the Internet and also receives calls via the SIP protocol.

Will I be able to receive incoming calls by activating the IP telephony service?

The IP telephony service provided by UIS allows you to both make and receive calls anywhere in Russia and around the world. Moreover, incoming calls to SIP numbers are free even on the starter tariff.

From which devices can I make calls?

Let's just say, old Soviet landline phone hardly suitable for such calls. As for modern phones, any device that supports SIP protocols is suitable for making calls using the IP telephony service. You can make and receive calls both from a computer and through a mobile application.