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Office PBXs: IP telephony for office

IP-PBX for the office was created specifically to work in conditions of almost unlimited numbering capacity of the existing corporate network and allows you not to spend money on expensive equipment such as a call center.

The IP telephony system makes it easy to contact any employee, organize a conference call, to which you can connect remote subscribers. To do this, call a specific number, then sequentially dial the numbers of other employees participating in the meeting. For convenience, a list of telephone numbers of regular participants is entered directly into the IP station settings. The office PBX will automatically call participants and signal the start of the conference.

Application of automatic telephone exchange in the enterprise

Organization of IP telephony in the office provides ample opportunities for all structural divisions of the company.

• Secretary.

To reduce the load on the secretary, the telephone exchange has an IVR system. It allows the subscriber to independently select the desired department in the voice menu. If the secretary's phone is busy, the equipment automatically places the call in an intelligent queue, which reduces the number of abandoned calls.

In addition, the IP PBX uses a virtual fax function to automatically receive images and send them by email. The equipment also allows the secretary to send a fax from his PC directly during a conversation.

• Sales department.

The built-in ACD service distributes calls to available office employees. When all specialists are busy, the call is placed in a queue and goes to the first available operator. It is important that dialing any sales department employee is also possible directly, bypassing the ACD system.

• Technical support service.

All calls addressed to the enterprise technical support service are processed by the IVR system. In the voice menu, the subscriber is asked to select the type of product for which consultation is required. After this, the call is sent to the required specialist. If all employees are busy, the PBX transfers it to the smart queue.

• Security Service.

Conversations between technical support and sales staff are automatically recorded in the memory of the IP telephony device using the Sprut-7UX system. At the same time, the organization’s database gets full information about the call: date, time, incoming and outgoing numbers, call duration. In addition to listening to recordings, it is possible to listen to conversations of interest in real time.

• Management.

IP telephony opens up great opportunities for management, in particular for commercial and general directors. For example, a manager can activate the DND (“do not disturb”) mode for the duration of a meeting, leave a request for a call back, or activate automatic dialing to the subscriber. Also, the office management has full access to the Sprut-7UX system to listen to recordings or current conversations at the touch of a button.

Peculiarities

Among the advantages of ATS for an enterprise it is worth noting:

• use of a flexible call queue mechanism with automatic forwarding when busy and the ability to order a call back for the client;
• free direct communication between employees of remote offices (does not use office channels intended for client calls);
• call routing that allows you to automate optimal choice directing outgoing IP telephony calls for the office;
• simultaneous processing of multiple calls by the multi-channel IVR service, thanks to which the loss of customers who did not wait for the call to be answered is minimized;
• individual call forwarding to an employee’s mobile phone if he is traveling;
• receiving and sending a fax directly from the workplace using the virtual fax machine used in the office PBX (Agat FAX Sender program);
• switching an international call to a regular line in case of unavailability of IP communication.

Taking into account various parameters (subscriber number, date, dialed commands), IP telephony equipment automatically processes calls, recording messages, establishing the required connection or sending it to a queue if the employee is busy. Using a highly sensitive “hook detector” allows you to disconnect the connection, avoiding the call getting stuck.

In turn, the specialized telephony architecture of office PBXs makes it possible to establish control over the entire geographically distributed network from the main office. This is achieved through the use of a single software for configuring and setting up the PBX, and a control system and monitoring the operation of the PBX network for the office. Thus, there is no need to have a PBX specialist in each office.

Office PBX equipment provides the ability to integrate with various types of systems:

• "Sprut-7", which allows you to record, view, edit and re-listen to telephone conversations;
• 1C:CRM, when using which an employee sees the client’s data on the monitor during a call and can easily dial it by activating a line in the database with the mouse (the stages of a possible transaction are recorded);
• "Sprut-Inform", which automates the distribution of voice, fax and SMS alerts via existing communication channels (and over an IP network), using the company's database.

Capabilities of the office IP-PBX "Agat UX"

It can be registered on several provider servers at once, which allows you to use the services of various operators, since it supports the H323 and SIP protocols and has a built-in SIP Proxy server.

IP-PBX for the office provides reliable communication thanks to the “everyone to everyone” structural model, which ensures the operation of the network regardless of the failure of one of its elements or the shutdown of the central IP switch.

Setting up an office IP-PBX is carried out using a Russian-language configurator program. A high degree of protection against hacking, versatility, and ease of maintenance make the office PBX from Agat-RT profitable purchase for your business.

Head of the IT department of Topol-EKO Antonov Evgeniy: “I would like to note another important advantage of the IP PBX Agat UX - the ability to remotely configure and administer the station. Together with Agat RT engineers, we compiled a detailed technical task, according to which the same engineers pre-configured all our 11 automatic telephone exchanges in the Moscow office of the company. The automatic telephone exchanges were ready for work, our corporate network was deployed in full, as they say “on my desk”, we were able to test it, make sure that everything worked, prepared instructions for connecting lines for local specialists and sent the stations to branches. On the given day and hour, all 11 PBXs were connected to the corporate IP network, and we began using the new telephony for the entire company at once. Further adjustments to the settings were made by us from Moscow without any difficulties.”




Topol Eco



Krasnov Nikolay, leading engineer of the technical department of JSC VOKBANK: “When starting the project to install telephones for the bank from scratch, 8 years ago, I was not a specialist in the field of telephony. I chose Agat UX because of the availability of Russian-language documentation and support, and I was not mistaken. Over the years, I have become a certified specialist in IP PBX Agat UX. Now the entire telephone network of our bank is built on the basis various models IP PBX Agat UX.”







A special feature of organizing communications for any oil-producing enterprise is the need to ensure communication between remote field facilities and the head office. Often, fisheries are located in places where there is no traditional telephone communication and the possibility of direct connection to the PSTN. At the same time, the work of these facilities is associated with increased danger and its employees must always be able to quickly contact the central office. It was to provide such important nodes of the enterprise with telephone communications that the modern IP PBX Agat UX, produced by Agat RT, was chosen.

A person spends most of his adult life communicating with colleagues, clients, friends, bosses, or simply acquaintances and strangers. Communication is one of the fundamental needs of each of us. That is why, since the times of signal fires, humanity has been developing new and improving established means of communication. The telephone entered our daily life at the beginning of the 19th century. At first these were bulky and inconvenient devices. But, improving year after year, the telephone eventually became one of the most advanced means of communication. Today, the telephone is the most popular means of communication for billions of people. A telephone networks, have already covered the whole world and are present in all parts of the world.

Our advantages

Free visit to inspect the facility in Moscow and the Moscow Region
Free preparation of a commercial proposal or project
Efficiency - from your first call to the start of installation work 3-5 days

Telephonization

Telephonization, in a general sense, is the process of providing an office, enterprise or other facility with internal and external telephone communications, means of switching and other equipment. Full telephone installation significantly improves labor productivity both in the office and in enterprises of all shapes and sizes. Eg office telephone installation- good form for any self-respecting organization. The following types of telephone networks are distinguished:

• Internal telephone network. It is used to connect subscribers within the territory of one facility (office rooms) or a group of them (communication between various workshops, administrative buildings and other facilities in a large enterprise).
• External telephone network. It involves connecting the internal telephone network with the outside world through a centralized external line. The connection can be either single-channel or multi-channel.

Functionally and in terms of design, telephone systems are divided into two types - analog and digital. Analogue telephony is a well-known type of telephone communication, available to us since the times of the Soviet Union. Its widespread use, simplicity and accessibility are the main positive traits this system. Digital telephony is a modern type of telephone communication, characterized by integration into modern computer and network protocols.

This subtype of digital telephony, IP telephony, is gaining increasing popularity throughout the world. He is distinguished by such positive qualities as:

• Low cost of telephone calls.
• Excellent quality of communication and fax transmission.
• Combined access to computer network Internet.
• Global roaming.
• Low equipment cost compared to analog communications.

Design, installation and maintenance of telephone networks

Telephone installation design

Professional design is the key to high functionality, reliability and long-term, uninterrupted operation of your telephone networks. At the initial design stage, information about the object is obtained, the features and specifics of the building and/or its premises are studied. The main tasks of the telephone network are clarified. At the next stage, a detailed technical specification for laying a telephone network is drawn up and approved with the customer. Having in hand the initially agreed upon telephone installation project Our specialists begin detailed design of the telephone network. At the same time, an explanatory note for the project is being developed.

Telephone installation

The installation of telephone networks carried out by our specialists is a professional and high-quality job, completed on time. Our specialists have an understanding of all the nuances and difficulties that may arise when laying telephone networks at facilities of any complexity and configuration. Telephone installation includes the installation of the telephone network itself, checking and testing the network and communication equipment, installation and configuration of cross-connect equipment, installation and configuration of PBX and all additional equipment.

Maintenance of telephone networks

Maintenance is a set of works aimed at maintaining good condition and compliance with the specified parameters of your telephone network. Over time, it may be necessary to perform preventive and repair maintenance on your telephone network. Our highly qualified specialists will quickly identify and eliminate any malfunctions in your communication networks of any complexity. We monitor all innovations in the field of telecommunications technologies, which always allows us to guarantee high quality telephone network maintenance. Carrying out all necessary preventative maintenance will allow your telephone network to operate efficiently, stably and uninterruptedly.

Our company is a guarantee of reliability, quality and high level of service

In conditions modern world, telecommunications play a major role in everyday life and work. Reliable communication in your office, store or shopping center will significantly increase productivity and the level of comfort of the entire team. Our company guarantees the quality of all work from the design and installation of your telephone network to its preventive and repair maintenance. We also carry out effective configuration of automatic telephone exchanges of any class and type. By contacting our company, you are contacting professionals in their field.

Connecting telephone communications and the Internet in a building in which offices are located or services are provided is a necessity, both for internal communication of employees and for ensuring a comfortable stay for visitors.

Business and Business Centers, providing office space for rent, are interested in creating the most uninterrupted and durable networks with good throughput and data transfer speed, since the quality performance of the tenant companies depends on these parameters. Stress on telephone lines in a DC can be colossal, because literally every office can make a huge number of incoming and outgoing calls, and made simultaneously.

Shopping and Entertainment Complexes also need reliable communications for communication in administrative premises and points of sale. In addition, shopping centers often provide free communication opportunities for visitors. It is almost mandatory to have Free WiFi in cinemas, cafeterias and food courts. Also, a common wireless Internet connection zone is increasingly being organized. This service has long been considered the norm in such establishments.

Our company has been installing telephone and Internet networks in organizations for more than 10 years. Telephone installation of buildings is the main activity of Serti-Service and therefore we confidently guarantee a high level of work performed. Our specialists have extensive experience in implementing tasks for organizing telephony in premises and buildings of any size.

The technical capabilities that we use in our work allow us to implement the project using any type of connection. When you contact us, you will receive a full understanding of which telephony option is most suitable for solving your problems.

Available technologies for telephone installation of organizations

Modern technological telephony solutions are presented in three types. The first category is the classic analog cable structure. The second option, most often found in organizations, is digital type telephone connection. And the third type of telecommunication, which has almost unlimited capabilities and potential, is IP telephony.

To understand the differences between these technologies, it is necessary to consider their capabilities and features:

Analog telephony. This type of communication is rapidly being removed from everyday life due to the significant limitations of this technology. Its use is possible for residential premises, as well as for installing telephones in the offices of small companies (up to 24 employees).

Digital PBX. IN this moment the most common technology with functionality sufficient to solve most problems (compared to analog networks). Thanks to extensive and at the same time inexpensive (when compared with IP telephony) technological capabilities, is widely used in organizations with different needs, number of subscribers and degree of network load. Excellent for implementation in shopping malls and DCs.

IP telephony. The most promising and future-oriented technology, which is based on virtual communication. Gradually replacing digital stations. It is gradually being implemented in organizations that need its unlimited capabilities and can afford the installation of expensive active equipment.

Our company offers professional telephony installations for facilities (shopping malls and DCs). We carry out installation of telephone networks on a turnkey basis. We are ready to develop and implement a project using digital technology with the possibility of using IP phones, as well as a full-fledged IP telephony network.

We also install microcellular communication systems: using the DECT standard for communication within the organization and broadcasting GSM and CDMI signals for external contacts.

Plus, we are ready to implement wireless Internet communication in your organization by setting up uninterrupted high-speed communication via a WiFi network.

To receive professional advice and calculate the cost of an enterprise telephone installation project, contact the specialists of the Serti-Service company. In the shortest possible time, you will be provided with a work plan and equipment will be selected taking into account the load, as well as the prospects for growth and development of the organization.

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Digital office PBXs provide a full range of reliable services fixed line using modern switching equipment and round-the-clock monitoring. MGTS guarantees prompt connection office phone, offers modern digital fax machines and tariffs that take into account the specifics of businesses of any size.

Advantages of MGTS digital telephone communication

• Easy and fast installation. To install a telephone in the office, it is necessary to organize an access line through which the landline will be connected phone number. Depending on how many phone numbers you need, we create the appropriate number of lines. You can start receiving calls from clients on the day you connect your PBX by setting up the necessary additional functions: answering machine, caller ID, call recording, etc.
• Digital telephone communication from MGTS is a full range of reliable fixed-line services using modern switching equipment and round-the-clock monitoring. This means that you will always be available to clients and partners - regardless of how busy the phone lines are.
• Digital telephone services for your company include a telephone number with the ability to make local, intra-zonal, long-distance and international calls. If you need to service several calls at the same time on one number, we provide a multi-channel (serial) number.
• You can connect a Virtual PBX or Corporate PBX and enjoy all the benefits of digital telephone communication: organize audio conferences, make mass calls to clients, transfer calls between employees, connect an answering machine and beautiful short numbers...

How to connect a digital office PBX

Connecting office PBXs to the network common use carried out over a high-speed channel. Depending on your needs for the number of simultaneously supported telephone conversations the required number of connecting lines is allocated.

Using an office PBX makes your business customer-oriented, flexible and economical. The presence of a landline number indicates the reliability of the company, provides your partners and clients with the opportunity to quickly and efficiently communicate with the head office or representative offices, and increases the loyalty of your own employees.

The experience and resource capabilities of MGTS allow us to implement and operate an office PBX of any scale.

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