Hello! We are completing a series of articles (on at least for a while) about service centers and various nuances of iPhone warranty service. We have already figured out (completely new or refurbished?) and what happens to (extended, starts over or completely disappears?) on this very iPhone. And, it would seem, there is nothing more to talk about... nothing like that!

We still have one (but very important!) question left, which we clearly need to understand in more detail. It sounds like this - is it necessary for service centers (if you have a valid warranty and after diagnostics) to exchange your iPhone for a new one? Or is repair still possible and they will give you your old device?

We’ll talk about this today, let’s go!

Once again I would like to note that we are talking specifically about official repair shops authorized by Apple (list). Naturally, no one will change anything at the market or in a tent near the market (IP Uncle Vasya). They will repair it anyhow and let you go in peace. In general, it is better to avoid such places - they will do it cheaply, but not for long.

So, your iPhone is broken, you asked for help. service center and here there are two options:

• You will be repaired using new or used parts that are equivalent to new in performance and reliability.
• Will be replaced with a product that is at least functionally identical to the product being replaced.

Lest you think I made this all up, here's a screenshot of the limited warranty provisions from Apple's website.

Thus, it turns out that Apple can choose at its discretion - either repair your iPhone (using both new and used parts :)), or replace it with a similar product (which, by the way, can also be assembled from new and used \at the details :)). But what actually happens in Russian service centers - exchange or repair?

Who can best answer this question? That's right, Apple itself, represented by technical support. Let's ask them...

As you can see, in Russia iPhones can be either repaired under warranty or replaced. How so? After all, they write everywhere that since Apple does not supply original parts to Russia, the only way to repair a defective iPhone should be to replace it! I also asked about this in the chat...

As you can see, Apple sends certified spare parts to Russia so that authorized service centers can repair your iPhone. The only exception is displays, since original screens are not supplied to the Russian Federation.

So what now, if it’s a defect, then just repairs and that’s it? But no, because in reality everything happens exactly the opposite. In most cases that I have heard (read, been told about) everything happens differently. In case of absolutely any manufacturing defect, an authorized service center will rather replace your iPhone with a new one than repair it.

Honestly, I don’t know why this happens - there are spare parts, there are people, is it really cheaper and easier to just replace the device? I don't have an answer, if you have ideas, write in the comments.

Summarize:

• iPhone repairs under warranty are possible; Apple supplies spare parts to Russia for this (except for displays).
• Despite this, in most cases (in fact, in all of which I have heard of), ASCs issue a brand new iPhone instead of a defective one.

Is it really new? I have already written about this, the link is at the beginning of the article - read it, there is a lot of interesting information.

Updated or new total:

• Starting in the spring of 2017 (thanks to the FAS order), Apple began supplying repair components to Russia iPhone displays. Now official service centers have absolutely all spare parts for warranty repairs.
• I don’t know whether this is related to the previous point or not, but the fact remains that users are increasingly writing in the comments that their iPhone was repaired and not replaced with a new one.

P.S. I look forward to your opinions and questions.

P.S.S. Do you want your iPhone to be replaced rather than repaired? Give it a “like”, come on! :)

Check usage iPhone before purchasing. How to find out almost everything about your phone IMEI

How to check iPhone before purchasing? What should you pay attention to first and how to find out if all functions work. The phone is locked or not. and perhaps he was in repair and restored.

After reading this article, you will become, if not an expert, then certainly not a problem buying your first iPhone. Nowadays there are many offers for selling a used iPhone, because not everyone has the funds to buy a new one, and many have already eaten the plastic whistles on Androids. Therefore, purchasing a device from the secondary market is very important. In addition, many different online stores and private sellers have recently emerged, promising a welcoming, completely new phone at a lower price than official retailers. Particular care must be taken here if the attractive price still outweighs common sense.

To meet the seller, try to choose a location where you have access to free Wi-Fi(for example, a shopping center or a familiar cafe). Thus, it will be possible check the work wireless module and directly from the phone to find out where it is and its fate from IMEI. Well, if the seller has a box from the phone, you can compare serial number and IMEI on the box and on the phone.

IMEI (International Mobile Equipment Identity) is an international identifier for mobile equipment (“hardwired” into the device). IMEI is required to uniquely identify a mobile device in GSM networks: It is automatically transmitted by the device to the operator’s network when connected.

You can find out the IMEI of your iPhone in the following ways:

• type # 06 # (SIM card is optional)
• Settings > General > About this device
• Remove the SIM card tray. Serial number and IMEI are printed on the SIM tray (iPhone 3G/3GS/4/4S).

HOW TO CHECK iPhone BEFORE BUYING BY HAND 2018

A few more items to check iPhone when buying from hand. 1) Turn off your phone and turn it on.

How to check iPhone by IMEI or serial number | Yablik

Check your iPhone serial number warranty on the Apple website:
selfsolve.apple.com

Visual inspection, body abrasions (in principle, glass can be polished yourself). Pay attention to completeness. Availability charger under our socket, a USB cable for connecting to a computer, a headset and a paperclip for removing the SIM card. Check the integrity of the screws on the bottom of the iPhone to see if there are any visible breaks that may indicate the phone has been opened.

Turn the phone into your hands. The screen orientation must change, so the operation of the built-in accelerometer is checked. Take something into the camera. Covering top part phone with the palm of your hand during a conversation, you can check the work proximity sensor (the screen should go dark).

Not everyone knows about such an interesting chip that is used by employees Apple Store when receiving incorrect telephone numbers. Thanks to LCI (Liquid Contact Indicator) sensors, there is no need to spin the device and it is fast enough to determine whether the phone has been submerged. In its normal state, the indicator is white or silver, but after contact with water it turns red, so it will be difficult to mix.

Finally, I will tell you one instructive story from the life of super-economists, fans of freebies and joint purchases in dubious places. Brought here two iPhone 4s from United Arab Emirates. I don’t know which govnomagazine or souvenir shop got so dirty, but it turned out that both phones were locked, in addition, one of them was restored (at one time it was returned to Apple for some reason). And although the iPhone 4's contract has expired, that doesn't mean they'll be automatically unlocked.

The second device could not be verified, so I cannot say whether it was similarly restored or not. But they sold the phones as new, with a pretty decent price tag of $300 each. For comparison, on this moment, the Connected iPhone 4 is less than 13 kilograms of rubles, it is really very stingy to pay twice.

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Few device owners are interested in the warranty conditions for their gadgets. Some people initially consider this possibility a utopia, while others, on the contrary, have experience with warranty repairs, but only negative experience. However, in the case of Apple technology The warranty is not a myth, and it is still worth applying for warranty service. A much bigger myth is the stereotype that Apple gadgets don’t break: they break, of course! This is probably why the company provides not only warranty repairs for its devices, but also - don’t be surprised - their complete replacement.

Conditions under which an iPhone can be replaced under warranty

Indeed, if the device functions poorly (there are gaps, the camera does not work well, the network disappears, etc.), and this is not the owner’s fault, the iPhone can be exchanged for a new one without any problems. You may qualify for such a replacement if:

• you have been using the gadget for less than a year;
• it has never been repaired;
• carefully used (the phone has no mechanical damage, signs of flooding, etc.);
• There is no unlicensed software installed on the phone.
• The device has Russian certification.

As for the last point, the fact is that only equipment with PCT certification is covered under warranty service in our country. “American” iPhones are clearly deprived of the right to warranty service; the situation with “European” devices is not so simple: the service center can take them for service if it has its good will, but it is not obliged to do this.

Finding out whether your iPhone is covered by warranty is easy and simple: just find the “About this device” item in “Settings” and enter the serial number indicated there on the Apple website. In response, the system will inform you about the presence of a warranty and its duration, or about the reasons why it does not apply to your device, for example, if it was purchased outside of Russia.

Possibility of paid warranty replacement

Even if your gadget falls under these restrictions, say, its operation was far from careful and was accompanied by depressing falls, swims and other extreme adventures, you still have the opportunity to profitably exchange it for a new one for additional fee. This service from Apple will help out in situations where the cost of repairs is comparable to the cost of a new device. The only requirement is that the gadget should not have been repaired before.

Should I keep the receipt for the purchased iPhone?

The peculiarity of Apple technology is that when purchasing any device with Apple logo, for warranty service you do not need either receipts or warranty cards - you just need to know the serial number. However, it is still worth keeping the cash receipt, since it serves as confirmation of the purchase and a compelling reason for a particular store to accept the device for service. In addition, a check will be required for iPhone unlocking, if you accidentally forget your password, answers to verification questions, or the information you provided when you signed up for iCloud.

Speaking of receipts: Apple devices fall into one of two groups according to the type of warranty. The first one is subject to the so-called receipt guarantee (iPad, iPod, Mac, and also Apple Watch and Apple TV), for the second - a guarantee from the moment of activation (iPhone). At the same time, not only the device itself, but also all its components are covered by the warranty, which means that junk headphones, for example, can also be easily replaced with new and working ones.

Still, the main way to avoid problems with warranty service for Apple equipment is to choose the right place of purchase. Only from a trusted seller will you purchase the most trouble-free device possible, reducing the number of possible “weak points” to factory defects.

Naturally, it's free. These are the terms of Apple's worldwide warranty on its products. If your smartphone turns out to be defective and you are not satisfied with its performance, you come to Apple service departments and receive a new device in return. To us, people accustomed to unobtrusive Russian service, such offers seem not only fantastic, but even suspicious. I immediately want to ask: “Is this a scam?” No, this is Apple's real working policy - the customer is always right. And this is what competitors are sharpening their grudge against Cupertino for, because they are not ready to take on the same broad warranty obligations to their customers.

Is there really a catch, or why does Apple need this?

There is no catch. Apple provides a worldwide one-year warranty on almost all of its gadgets, including the iPhone. The smartphone is buggy or within 12 months of use some kind of assembly defect has arisen and the like, you have the right to come and demand a new iPhone. What will many people think after these words? That’s right: “Well, yes, I have the right. And then it starts: prove that this is a defect, wait 3 months until we send the phone for examination, etc.” Exhale and forget this nightmare.

No examinations and, what’s more, you don’t even need a box or a receipt. Apple service center specialists will check the phone using its IMEI number and find out for themselves where and when you bought it, and whether the warranty is still valid. You will not be interrogated or confronted with experts in an attempt to prove that it was not a manufacturer’s defect, but your negligence that led to the slowdown of the device. Your complaint will be listened to politely and an apology will be apologized for the inconvenience. And you will leave the center with a new device. (The only thing they check when replacing gadgets is whether the moisture indicators are activated. Recessed Apple devices, as you know, automatically void the warranty. By the way, the sensor may also work when using the iPhone in the rain, keep in mind).

Still can't believe it? But it's true. Here in the photo is the same iPhone, exchanged at an Apple service center in Germany in one day. Yes, by the way, the warranty for the new device is also given for a year and will be calculated from the moment the gadget is activated.

Why does the company itself need all this? After all, it won’t take long to go broke if you give out new devices left and right. There are, after all, unscrupulous buyers who can simply profit from such unprecedented integrity of the seller.

Well, first of all, Apple ends up making everything work anyway. Thus, defective devices delivered are disassembled into parts, from which they are then assembled new iPhones and sell them for 50 euros cheaper than the standard price.

And secondly, the common phrase from manufacturers “I am responsible for quality” is not an empty phrase for Cupertino residents, but a guide to action. Apple spends a lot of effort, time and money fighting defects, ensuring that reliable devices leave the assembly line. And it is confident in the perfection of its products that allows it to offer such a guarantee. According to statistics, no more than 1% of buyers apply for a warranty. There were no cases of warranty claims with the same device more than once (according to the terms of warranty service, the buyer can choose either to replace the device with a new one or repair his device).

The Russian service is not yet very serviceable, but still...

To be fair, it is worth noting that this approach to customers under a worldwide guarantee has not yet been fully extended to the entire world. In the USA and Europe, there will be no issues with exchanging a phone, but in Russia there may be some nuances. So, just a couple of years ago, iPhones that were not purchased in the Russian Federation and were not intended for our country were not subject to such an exchange at all. Although there were no more than 10% of official devices on the Russian market at that time, it was “gray” phones imported from the same States that predominated. But Apple adhered to the following point: whichever country the phone was intended for, that’s where you can take advantage of the warranty.

Cupertino admitted that Russian market Apple is still developing in its own way special rules, and changed the terms of warranty service for their products in the territory Russian Federation. Since 2014, authorized service centers (ASCs) must repair Apple gadgets, regardless of their country of origin. True, you still can’t count on a replacement on the same day, but, according to statistics, it takes no more than 7 days to repair or order a new similar device. And by Russian standards this is very fast. At the same time, the warranty is extended while the product is in the service center.

Service to service - discord

And in this case, I am no longer talking about the provision of a service, but about the organization. If you are planning to buy or have already purchased new Apple equipment, then it will be useful to know which service center you can contact if you have any questions. So, there are 3 types of apple service centers.

1). Apple's own service divisions
They exist at retail Apple Stores. And it is in them that you can count on those miracles of warranty service that I wrote about above. In such centers, as a rule, they do not repair anything; they simply check the device for compliance with the warranty conditions and replace the iPhone with another one of the same type. In Russia, accordingly, there are no such centers, as well as Apple Stores themselves.

2). Authorized service centers
They work under a contract with Apple and receive official channels spare parts are required to comply with the regulations and provisions of the contract. Which in practice means that within 72 hours you must be given an answer about the cause of the breakdown and exchange warranty devices that cannot be repaired with new or refurbished ones. Such service centers are represented in major cities of Russia.

3). Commercial service centers
They are the majority in Russia. These organizations provide guarantee iPhone support under agreements with trade organizations, spare parts are purchased on the free market, and invoices for warranty repairs are issued to sellers. In addition, commercial service centers provide a full range of paid repair and post-warranty services.

What if the client is really to blame?

And this happens very often. iPhones are drowned, they fall into the hands of jealous lovers, or they simply fall on the asphalt from the not-so-direct hands of their own owner. The result is torn displays, broken cases, cameras, antennas, sensors. You never know what you can do with a poor, unresponsive gadget.

All of these cases, for the most part, do not fall under warranty. And it also happens that they occur after the warranty period has expired. Something cannot be repaired at all, and in some cases the cost of replacing components costs such a pretty penny that, willy-nilly, you begin to think about purchasing a new device.

That same feeling that repairs won’t help :)

Especially for such cases, Apple has developed the “authorized exchange of complete device” service, which is extremely simple and attractive for the client. You hand over your out-of-service, broken, smashed, sunken iPhone, iPad or iPod to the Apple service center and after 3-5 business days you will receive in return a completely new device with a small surcharge (it is about 1/3 of the cost of a new one). In addition to the new gadget, the customer will also receive a one-year warranty on the replaced device.

In order to use the program, you need to meet only 2 requirements:
- the device must have the “Find iPhone/iPad” function disabled;
- the device must be completely complete, have no traces of unauthorized repairs and not contain non-original spare parts (in this case, “completeness” does not mean the charger and headphones for the iPhone, for example, but the integrity of the device itself).

This is how the “customer is always right” rule works in practice at Apple (even when he is not entirely right 😉).

The specifics of the work of the global company Apple operates on the basic rule: in the event of a breakdown, do not repair phones, but replace them with new ones. Now, if the camera or glass is damaged, the client must contact the company’s offices in their city for support. Below we will tell you how to exchange an iPhone under warranty for a new one, and other nuances and subtleties of this procedure.

The primary task to solve this problem is to switch to official page company in the technical service section. The main question that worries all lovers of apple products is how the return and warranty period works after applying and receiving a new phone model certified in Russia.

According to reviews from clients who have already successfully implemented this type services, many of them had their warranty expiring at the time of contact. An inscription was often displayed on the screen, which stated that now technical support by telephone is provided on a paid basis (in some cases it is necessary to apply the values ​​of the consumer protection law).

In view of this, it was decided to call and consult Apple specialists about the warranty extension period and also how to properly repair and restore the damage. Company representatives said that according to legal documentation, a person can seek help within a year after receiving a new phone. This is a definite advantage, since the service period under the owner’s warranty is reset and extended.

It is also worth carefully studying the amount of information presented on the official website, but just in case, double-check it every time using phone call operator to the support service.

If an accident occurs with a phone, many people have a pressing question: “If my iPhone is broken under warranty, where should I contact?” It's always worth contacting customer service representatives in your city, submitting a request and having it repaired or getting a new one.

You can also contact a specialist in any convenient way. Remember that all data on the device is necessarily re-saved, that is, it can be returned to new version phone. And further replacement is carried out absolutely free of charge and without extra charges.

To use a personal example to understand whether your phone is subject to warranty service and replacing it with another one, you need to look at the “Device Information” section. The serial number of your device must contain the following Latin assignments: q3-q9 qc, qd, qf, qg, qh, qj.

That is, let's consider the case in practice. If your phone needs an iPhone 7 plus glass replacement under warranty, there is no need to run to a dubious store to make a purchase or place an order through websites. You can just contact the nearest service center or the one where the purchase was previously made.

So, here you can replace the battery with a new one for free after providing required kit documents prepared in advance. More detailed information We will discuss the above steps below.

The condition for this is a preliminary service check; if it is confirmed to be faulty under warranty, it is replaced free of charge.

You also need to extend the term of the new phone you received, which, according to the company’s rules, will be a year from the date of its receipt. And if we speak correctly, then confirm with the company employees the veracity of this fact.

If your phone incident is not covered by the warranty, it is better to go and pay money to another service center to reduce the waiting period for mobile phone repair.
Application procedure

The general procedure for circulation can be divided into four stages:

1. After a breakdown, you must first carefully prepare all the necessary documents (otherwise the case at the customer support call center will not be considered successfully completed). At the same time, it is worth preparing the device for exchange for a new version. Before visiting an Apple Store, try to go through the steps below with your device turned off.

• Creation backup copy: for the safety and security of all data on your mobile device;
• ID password definition: phone repair in some cases requires complete removal all files and disabling Find My iPhone when using a passcode;
• availability of a sales receipt: if necessary, confirm the valid fact of purchase of a mobile device;
• availability of a government-issued document: to confirm identity: passport, driver’s license, etc.

1. Bring your phone to a valid and certified Apple service center (you can also contact your carrier). On the official website of the manufacturer, you can increase your chances of quickly fixing a broken phone: select the brand of your mobile device by clicking on the appropriate section. Next, you need to select a topic: physical damage, battery or cellular. When expanding the lower window about certain areas of repair Apple iPhone Shows common issues and short solutions to resolve them. If the problem you stated is not presented on the website, it is worth requesting personal communication directly with a repair expert mobile technology complain about serviceability.

Then after some time a specialist will contact you in any way convenient for you ( email address, chats social networks etc.).

1. Waiting for Apple phone repair
2. If the device is delivered to the company’s service center, repairs may take no more than 7 days, according to the rules specified in the application.

Important! In some cases, errors in the operation of the device can be corrected on the same day, and the client receives a replacement phone.

1. If you relate mobile phone operator, then the timing issue should be discussed directly with the representative.

Required Documentation

To exchange telephone sets, the buyer should proceed as follows, submit the documents according to the list:

• serial number of an iPhone brand phone (you can see it on its box);
• personal serial phone number, which determines all the subtleties and nuances of the process;
• and most importantly, this is a password that will allow you to log into your personal account if necessary.

Features of the procedure

According to the resources of documents published on the pages of the World Wide Web, there are a number of requirements for defects mobile devices. That is, in order for the company to repair or replace the device, it must be “broken” in the correct way. So, the following phone models are subject to warranty service, as well as exchange for a new version:

• a narrow crack in the glass “without a cobweb”, which should be in the corner;
• manifested effect front camera, its displacement from the desired place;
• the presence of extra elements under the screen or “broken” pixels (upon prior request from the user).

What to do if the client is really to blame?

Cases that qualify for non-warranty repairs include the following types:

• confirmed liquid ingress into the device by the user;
• corrosion of the device inside;
• serious mechanical deformation of the display;
• a crack from which many small cracks and other types of cracks radiate;
• the presence of garbage that is extracted in a complicated format;
• wiped surface of glass, button or case;
• removing the screen (the exception is a swollen battery, which is covered by the warranty);
• Your phone's speaker or microphone is very clogged.

Attention! Each case of liquid contact Apple device is considered on an individual basis. Since some cases are not covered and repairs are paid for under warranty funds and are repaired for partial payment from the client (corrosion of the screen after liquid contact or personal confirmation from the owner of the phone about what happened). You can't keep your phone floating for a long time and then oblige the company to replace it with a new one.

If the iPhone user shows a dry phone without visible corrosion elements and the presence of a white or gray beacon, it is possible to remain under warranty. In the case of a red indicator, such a moment is impossible.

There may also be isolated cases when it is not fully paid for from warranty funds, but it is still changed to a new version. Handing over the phone in case of any error or malfunction is the direct responsibility of the client. The company’s employees themselves will determine the means to resolve the problem: they will clarify exactly how it broke, what can be done about it, whether it is necessary to buy another model or whether there is a possibility of issuing a new version, etc.

Attention! Please note that these rules do not apply to AppleCare+ members. For this reason, phones can be repaired or exchanged even if there is obvious mechanical damage.

Due to Apple's soft policy, they have virtually no cases where dissatisfied customers go to court. Usually the whole matter is resolved at the stage of implementing the coupon for contacting the guarantee center.

Remember that if your iPhone malfunctions before the end of the warranty period, you can legally contact a service center or specialized store. After providing a set of documents and drawing up a valid contract, you will be replaced with a new one.