Messages about errors that occur when establishing communication with the Continent-AP subscriber station. 2

Error messages arising when establishing communication with the Continent-AP subscriber station.

The subscriber station allows you to establish remote secure connections using the Continent 3 PPP Adapter modem emulator. When connecting a Continent-AP subscriber station, the error messages listed below may appear.

Error 721 Remote computer doesn't answer.

1) You may not have an Internet connection (see Checking your Internet connection).

2) Some programs are blocking the ports. Disable your antivirus and firewall.

3) Remove, if installed, the firewall that comes with the Continent-AP program (see Removing the firewall of the Continent-AP program).

4) If you use wired Internet, your provider may have blocked the ports necessary for the Continent-AP program to operate. To check, establish a connection to the Internet via a USB modem.

Error 628 The connection was closed.

See Error 721

Error 629 The connection was closed by the remote computer.

See Error 721

This error occurs when the user manually enters an IP address in the properties of the TCP/IP protocol, when the server should issue them automatically. In order to fix this error, you need to go to the Continent-AP connection settings.

In the “Network” tab, select the line “Internet Protocol TCP/IP” and click the “Properties” button.

In the window that opens, select the following switches:

· “Obtain an IP address automatically”;

· “Obtain DNS server address automatically.”

Error 703: The connection requires some input from the user, but the application does not allow user interaction."

Go to the AP Continent settings - on the "security" tab, click "parameters", button - "properties", "reset saved certificate".

Error 734 The PPP link control protocol was interrupted.

1. Focus on the error that appears before this one.

2. Check the system date.

Error. The server denied access to the user. Reason for refusal: multiple user logins are prohibited.

Wait a few minutes and re-establish the connection.

The server denied access to the user.Reason for refusal: Client-Cert not found.

Key signing error 0x8009001D (Provider library is not initialized correctly).

The CryptoPro program license has expired (see Entering the CryptoPro 3.6 serial number)

Key signing error 0x (Key set not defined).

1. Delete remembered passwords (CryptoPro => Service => Delete remembered passwords).

2. The certificate may have expired. Check the expiration date by opening the user .cer file.

Key signing error 0x8009001F (Invalid keyset parameter).

Key signing error 0x (The specified file cannot be found).

Delete this version Continent-AP program and install Continent version 3.5.68. (see document Installing the Continent-AP program).

The server denied access to the user. Reason for refusal: user login blocked.

You have been blocked on the UFK server for the Republic of Ingushetia. Call and find out the reason for the blocking.

The integrity of the files has been compromised. Contact your system administrator.

It is necessary to “fix” the Continent-AP program (see Correcting the Continent-AP program version 3.5.68.0).

Error 850: The protocol type is not installed on the computerEAP, required to authenticate the remote access connection.

It is necessary to “fix” the Continent-AP program (see Correcting the Continent-AP program version 3.5.68.0).

Paste key carrier. The keyset does not exist.

Continent inserted.

2. When establishing a connection, at the certificate selection stage, make sure that the correct certificate is selected.

3. Make sure that CryptoPro sees this key (see Checking the functionality of the Continent-AP key).

Insert the key media (The “devices” field is empty).

1. Make sure that the flash drive with the key Continent inserted.

2. Open CryptoPro and, on the tab "Equipment", select “Configure readers...”.

3. In the field “The following readers are installed:” remove all readers by selecting them one by one and pressing the button "Delete".

4. Click "Add"

5. The reader installation wizard window will appear. Click "Further"

6. At the next step of the wizard for installing a reader in the field "Producers" select "All manufacturers". And on the list "Available readers" select "All removable drives» . Click the button "Further".

8. In the window that appears, click "Ready".

9. Try to establish the connection again.

The icon located in the tray has disappeared.

1. Go to “Start” => “All Programs” => “Security Code” => “Continent Subscriber Point” and select “Management Program”.

2. If the icon does not appear, right-click on the panel Windows tasks(or press alt + ctrl + delete ) and select "Task Manager".

Go to the “Processes” tab and select “AP _Mgr .exe” from the list and click the “End Process” button.

Then repeat step 1.

If an error occurs that is not included in this document, “fix” the Continent-AP program (see Correcting the Continent-AP program version 3.5.68.0).

Checking the functionality of the Continent-AP key

1. Open the CryptoPro program - (Start => Control Panel => CryptoPro CSP ).

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2. Select the "Service" tab

3. Click “View certificates in container...”

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5. Listed key containers The user should be your key (highlighted in red, where “test” is the name of your organization).

6. If the list of key media is empty, it means the key has failed.

Checking your Internet connection

Go to “Start” => “Run”.

In the window that appears, type the command “cmd" and click the button "OK".

In the window that opens, enter the command pingya.ru and press Enter.

If there is an Internet connection, a window similar to the figure below will appear

If there is no Internet connection, one of the two windows below will appear

Entering the serial number of CryptoPro 3.6

1. Open the CryptoPro program - (Start => Control Panel => CryptoPro CSP).

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2. In the window that opens, select “CryptoPro PKI”.

3. In the window that appears, expand the list "License Management" by clicking on the “+” sign on the left. Right click on "CryptoProCSP » and in the menu that appears, select "All tasks"=> "Enter serial number…»

4. In the next window in the field "Serial number" enter the serial number of the license for the right to use the CryptoPro CIPF . The license serial number is indicated on the license registration card. After filling, click the button "OK".

Correction of the Continent-AP program version 3.5.68.0

To fix the Continent-AP program, you need to go to Start => Control Panel => Add and Remove Programs.

For WindowsVista/7 - « Programs and components"

Continent-AP and press " Change».

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"Allow."

font-size:11.0pt">font-size:11.0pt">font-size:16.0pt">Removing the firewall of the Continent-AP program

To remove the firewall of the Continent-AP program, you need to go to Start => Control Panel => Add and Remove Programs.

For WindowsVista/7 - « Programs and components"

From the list that appears, select Continent-AP and press " Change»

.font-size:11.0pt">font-size:11.0pt">font-size:11.0pt">on the “ ” icon next to the item « Firewall » and select the item from the context menu "This component will not be available". Then click the button "Further".

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Kaspersky antivirus messages may also appear. Click "Allow."

Thank you very much, Mikhail, everything was done promptly and most importantly it was clear to me... Since you and I found a common language. I would like to continue to communicate with you in the future. I hope for fruitful cooperation.

Olesya Mikhailovna - CEO LLC "VKS"

On behalf of the State Unitary Enterprise "Sevastopol Aviation Enterprise" we express our gratitude for the professionalism and efficiency of your company! We wish your company further prosperity!

Guskova Liliya Ivanovna - manager. State Unitary Enterprise "SAP"

Thank you, Mikhail, very much for your help with the design. Very qualified employee +5!

Nadiya Shamilyevna - entrepreneur IP Anoshkina

On behalf of the AKB-Auto company and on my own behalf, I express my gratitude to you and all the employees of your company for the productive and high-quality work, sensitivity to client requirements and efficiency in the execution of ordered work.

Nasibullina Alfira - Senior Manager"AKB-Auto"

I would like to thank consultant Mikhail for his excellent work, timely and complete consultations. He is very attentive to the client’s problems and questions, promptly solving the most difficult situations for me. It's a pleasure to work with Mikhail!!! Now I will recommend your company to my clients and friends. And the technical support consultants are also very polite, attentive, and helped with the difficult installation of the key. Thank you!!!

Olga Sevostyanova.

Purchasing the key turned out to be very easy and even pleasant. Many thanks to manager Mikhail for his assistance. Explains complex and difficult-to-understand things succinctly, but very clearly. Besides, I called the hotline toll free line and submitted an application online, together with Mikhail. They made a key for me in 2 business days. In general, I recommend it if you are saving your time, but at the same time want to have an understanding of what you are buying and what you are paying for. Thank you.

Levitsky Alexander Konstantinovich Samara

Personal thanks to consultant Mikhail Vladimirovich for prompt consultation and work on expediting the receipt of an electronic signature certificate. During the preliminary consultation, the optimal set of individual services is selected. The end result is received immediately.

Stoyanova N.L. - Chief Accountant LLC "SITECRIM"

Thank you for your prompt work and competent assistance! I was very pleased with the consultation!

Dmitry Fomin

Expert System LLC thanks consultant Mikhail for his prompt work! We wish your company growth and prosperity!

Sukhanova M.S. - AppraiserExpert System LLC, Volgograd

Thanks to the consultant, who introduced himself as Mikhail, for his efficiency in working with clients.

Ponomarev Stepan Gennadievich

Many thanks to consultant Mikhail for his assistance in obtaining the digital signature. For prompt work and advice on issues arising during the registration process.

Leonid Nekrasov

The company, represented by consultant Mikhail, does the impossible! Acceleration of accreditation in less than 1 hour! Payment upon delivery of the service. I thought this wouldn't happen. With full responsibility, I can advise you to contact the Center for Issuing Electronic Signatures.

FAQ

*To view the answer, click on the question you are interested in.

Answer: You need to take a screenshot of this error and send it to us via e-mail on [email protected] In the subject of the letter, indicate the name, tax identification number and checkpoint of your organization. In the body of the letter, briefly describe the situation when this error appeared.

Answer: Check for the presence of a client certificate in the “Personal” store.

If the certificate was changed during the subscription service, then the “old” key must be copied using Crypto Pro to the registry, and then the “old” certificate must be installed using Crypto Pro with a link to the key located in the registry.

Answer: 1. Rutoken:

2) Make sure you entered the correct PIN code.

3) Reinstall the personal certificate. When selecting a container, use the Unique Names switch.

4) Reinstall the drivers for Rutoken (Support modules for Rutoken-Lite).

5) Check the status of Rutoken using the Rutoken Control Panel. If you were able to log in as a user and view information about the rutoken, the rutoken is most likely in order.

6) Make sure that Rutoken is visible here: Crypto Pro - Equipment - Configure media types - Rutoken (Lite) - Properties - Information.

7) Reinstall Crypto Pro.

2. Floppy disk (Flash drive):

1) Delete remembered passwords on the “Service” tab in CryptoPro.

2) Reinstall the personal certificate. When selecting a container, use the Unique Names switch.

3) View the contents of the floppy disk (flash drive). There should be a container on it containing the private EDS key. It must be located in the root directory of the media, and its name must correspond to the format XXXXXXXX.000, where XXXXXXXX is a sequence of Latin letters and numbers, and.000 is the folder format for Crypto Pro CSP. There must also be a certificate file on the media (with the cer extension).

4) Copy the key from the media using Crypto Pro. Install the certificate from the finished copy and work with the copy.

5) Reinstall Crypto Pro.

6) If all else fails, you need to contact the service center at your connection location to change the media.

Answer: Check: what is written in the trusted nodes zone?

If there is any other strange Kontur.Extern address in the zone of trusted nodes, delete it.

Remove “Contour.Extern Components” from “Start” - “Control Panel” - “Add or Remove Programs” (“Programs and Features”). Reinstall the component.

Try installing kontur.toolbox.forall (can be downloaded from our website, or write an email [email protected] with a request to send kontur.toolbox.forall)

Answer: According to the order of the Ministry of Taxes and Taxes of Russia No. BG-3-32/169 dated April 2, 2002. The date of submission of the declaration to the tax authority is considered to be the date recorded in the confirmation of the specialized telecom operator. According to the regulations, within 24 hours (excluding weekends and holidays) after sending the report (accounting statements), the taxpayer must receive a protocol from the Federal Tax Service. In practice, this can take up to 5 working days. If this is your case, please send us a request by email: [email protected]. Please indicate in the subject line: no protocol. Name of the organization TIN-KPP. Attach to the letter confirmation from the SPECIAL OPERATOR for those reports for which there is no protocol for more than 5 days. You can also independently contact the Federal Tax Service on this issue, directly to your inspector. If you have applied, please send the inspector’s contacts and information from him, this will significantly speed up the resolution of your issue.

Note: 2-NDFL reports are processed within 10 business days.

Answer: Confirmation of receipt:

Confirmation of receipt confirms that the package has been delivered to the Pension Fund. Regulated deadline for providing confirmation: 4 working days from the date of sending the package.

Control protocol:

The control protocol confirms the fact of submission of information to the Pension Fund if it states that there are no errors in the transmitted information. If errors are reported in the protocol, they must be corrected, the report must be re-uploaded to Kontur.Extern and submitted to the Pension Fund. Regulated deadline for submitting the protocol: 6 working days from the date of sending the package. The control protocol, regardless of whether it is positive or negative, must be signed and sent to the UPFR.

If you have not received from the Pension Fund authority in set time confirmation of receipt of information or a control protocol, then you need to contact the Pension Fund for clarification. If the UPFR refuses to provide information, then you must inform us, indicating the telephone number, full name and position of the responsible person at the UPFR, by writing a letter to our email address[email protected] , in the subject indicate the tax identification number and checkpoint of your organization. In the letter, write all the necessary information.

Answer: Select Start / Control Panel / CryptoPro CSP, go to the Tools tab and click on the View certificates in the container button. In the window that opens, click the Browse button to select a container to view. After selecting the container, click on the OK button. In the next window, click on the Next button. In the Certificate window, you must select Properties to view. In the window that opens, select Install certificate. In the Certificate Import Wizard window, select Next; in the next window, select the Place all certificates in the following store radio button. You need to click on the Browse button and select the Personal storage. In the next window, select Next, then click on the Finish button and wait for a message about successful installation.

Answer: Select the Start menu / Control Panel / CryptoPro CSP. In the CryptoPro CSP Properties window, click on the CryptoPro PKI link. In the PKI console window, select License Management and expand it using the plus sign. Right-click on the CryptoPro CSP item and select All tasks / Enter serial number. In the window that opens, you need to fill in the fields provided and click on the OK button. The license must be entered under administrator rights, Latin letters, capital letters.

Answer: You need to configure the “registry” reader, select the Start menu / Control Panel / CryptoPro CSP. Go to the Equipment tab, click on the Configure readers button. Click on the Add button. In the Reader Installation Wizard window, click the Next button, then select Registry in the list of available installers and click the Next button. It is recommended not to change the reader name; click Next. In the Reader Installation Wizard window, click the Finish button. Next, copy the certificate: Select Start / Control Panel / CryptoPro CSP. Go to the Tools tab and click on the Copy container button. In the Copy private key container window, click the Browse button. Select a container from the list, click the OK button, then Next. Next, you need to manually specify the name of the container to which the copy will be made. Russian layout and spaces are allowed in the container name. Then select Done. In the Insert blank key media window, you need to select the media on which the new container will be placed (in our case, “Registry”, copying to a floppy disk is possible.) You will be asked to set a password for the new container, do not set a password, click “OK”. Next, install the certificate from the Registry: Select Start / Control Panel / CryptoPro CSP, go to the Tools tab and click on the View certificates in the container button. In the window that opens, click the Browse button to select a container to view. After selecting the container, click on the OK button. (Select a container on the registry). In the next window, click on the Next button. In the Certificate window, you must select Properties to view. In the window that opens, select Install certificate. In the Certificate Import Wizard window, select Next; in the next window, select the Place all certificates in the following store radio button. You need to click on the Browse button and select the Personal storage. In the next window, select Next, then click on the Finish button and wait for a message about successful installation.

Answer: Click on the pop-up window to always allow pop-up windows for this web site.Go to menu Internet Explorer service, browser options, privacy, uncheck the “block pop-up windows” box.