Have you been wondering for a long time whether your iPhone is subject to warranty repair taking into account various defects? Now you can find out for sure.

In the first document are subject to warranty repair or replacement devices with defects from the green zone. Such cases include:

• single cracks on the glass located in the corner of the smartphone (there should be no cobwebs)
• front camera defect (displacement)
• debris under the screen or abnormal (broken) pixels (only upon user request)

To the problems covered non-warranty repairs, relate:

• liquid ingress (user confirmed this)
• corrosion of internal components
• display defects (mechanical damage)
• single crack from which other cracks emanate
• various cracks on glass
• damaged 3.5/Lightning port (junk that cannot be easily removed)
• severe abrasions on glass, buttons or
  bent body
• The screen came off (a swollen battery does not count)
• damaged microphone or speaker (so clogged with debris that it cannot be easily cleaned)

Not subject to official repair:

mechanical damage (the user is to blame; use of unlicensed software)

• there are no internal components
• non-original battery
• catastrophic damage (see photo)

The manual also describes situations in which liquid getting inside the iPhone may result in refusal of free repairs and voiding the warranty.

1 . Liquid got under the display and the Lightning connector began to corrode.

2 . If the user personally confirms the incapacity of the smartphone due to liquid ingress.

The warranty does not cover damage caused by liquid entering the device.

Repairs will be made for money. There is only one chance to remain under warranty: show a dry iPhone without corrosion, with a white/gray indicator (red is kaput). It displays water entering the device.

The last image shows which cosmetic defects are not covered by the warranty at all. Look and remember.

Business Insider's sources noted that sometimes there are isolated cases when a smartphone is partially not covered by the warranty. But they will still replace it with a new one.

The above rules do not apply to AppleCare+ customers. It allows you to repair or change the device even if there is mechanical damage. [Macrumors]

Let's start from the very beginning. We all know (and Apple doesn't hide it) that the standard warranty period for its iPhone is 1 year. No, of course, you can purchase an extended Apple Care warranty plan, but that’s extra money. In the “base” the conversation is about 1 year. The official website, the instructions, and the box tell us this. It would seem, what else is there to talk about? Yes, but...

Russian legislation intervenes in the matter, namely Article 19, paragraph 5:

In cases where the warranty period provided for in the contract is less than two years and defects in the product are discovered by the consumer after the expiration of the warranty period, but within two years, the consumer has the right to present to the seller (manufacturer) the requirements provided for in Article 18 of this Law if he proves that defects in the product have arisen before its transfer to the consumer or for reasons that arose before that moment.

Hello, 2 years warranty on iPhone and iPad! Apple complies with the law Russian Federation and even created a special page on their website dedicated to the warranty service of their devices and how they relate to consumer protection law - link. For those who are too lazy to go and read, I have a screenshot.

So, the main conclusions from it:

• Warranty period 2 years.
• Everything is provided at no additional cost.
• Repair or replacement outside the country of purchase - we are advised to contact the importer for information.

On the third point. I don’t know how to contact the importer, but I know the technical number Apple support. I called and clarified. It was clearly stated that only PCT iPhone and iPad have similar privileges - a 2-year warranty. Which is logical in principle - if a device is certified in Russia, then it must be serviced in accordance with Russian legislation. Another thing is how will the service centers find out whether it is PCT or not?

After all, as we know, in Russia different models(not only those purchased in the Russian Federation).

But they probably have their own ways to do this...

You ask: “Does this even work? Or is it just written on paper and service centers Haven’t you heard of this and they’re sending everyone away?” Judging by the numerous reviews on the forums, it still works!

True, not for all repair shops. Some people don’t know about this yet and may refuse service if you have an iPhone or iPad between 1 and 2 years old. In these cases, Apple suggests calling the service without leaving the workshop technical support, and they will figure it out themselves.

Important nuance! To confirm your right to an extended warranty period, you will most likely need a receipt confirming the purchase.

It is from the date of purchase (and not the date of activation!) that the 2-year period of free warranty service for your device in the ASC will be counted.

So, if you have an iPhone or iPad labeled Rostest, know that your official warranty on it is 2 years. And during this period, you can safely contact any authorized service center in the Russian Federation.

P.S.S. If you have any real examples and stories about the two-year warranty service for Apple devices, be sure to write in the comments. Personal experience– it’s always interesting! Thank you!

Few device owners are interested in the warranty conditions for their gadgets. Some people initially consider this possibility a utopia, while others, on the contrary, have experience with warranty repairs, but only negative experience. However, in the case of Apple equipment, the warranty is not a myth, and it is still worth applying for warranty service. A much bigger myth is the stereotype that Apple gadgets don’t break: they break, of course! This is probably why the company provides not only warranty repairs for its devices, but also - don’t be surprised - their complete replacement.

Conditions under which an iPhone can be replaced under warranty

Indeed, if the device functions poorly (there are gaps, the camera does not work well, the network disappears, etc.), and this is not the owner’s fault, the iPhone can be exchanged for a new one without any problems. You may qualify for such a replacement if:

• you have been using the gadget for less than a year;
• it has never been repaired;
• carefully used (the phone has no mechanical damage, signs of flooding, etc.);
• There is no unlicensed software installed on the phone.
• The device has Russian certification.

As for the last point, the fact is that only equipment with PCT certification is covered under warranty service in our country. “American” iPhones are clearly deprived of the right to warranty service; the situation with “European” devices is not so simple: the service center can take them for service if it has its good will, but it is not obliged to do this.

Finding out whether your iPhone is covered by warranty is easy and simple: just find the “About this device” item in “Settings” and enter the specified number there. serial number on the Apple website. In response, the system will inform you about the presence of a warranty and its duration, or about the reasons why it does not apply to your device, for example, if it was purchased outside of Russia.

Possibility of paid warranty replacement

Even if your gadget falls under these restrictions, say, its operation was far from careful and was accompanied by depressing falls, swims and other extreme adventures, you still have the opportunity to profitably exchange it for a new one for additional fee. This service from Apple will help out in situations where the cost of repairs is comparable to the cost of a new device. The only requirement is that the gadget should not have been repaired before.

Should I keep the receipt for the purchased iPhone?

The peculiarity of Apple technology is that when purchasing any device with Apple logo, for warranty service you do not need either receipts or warranty cards - you just need to know the serial number. However, it is still worth keeping the cash receipt, since it serves as confirmation of the purchase and a compelling reason for a particular store to accept the device for service. In addition, a check will be required for iPhone unlocking, if you accidentally forget your password, answers to verification questions, or the information you provided when you signed up for iCloud.

Speaking of checks: Apple devices By type of guarantee they belong to one of two groups. The first one is subject to the so-called receipt guarantee (iPad, iPod, Mac, and also Apple Watch and Apple TV), for the second - a guarantee from the moment of activation (iPhone). At the same time, not only the device itself, but also all its components are covered by the warranty, which means that junk headphones, for example, can also be easily replaced with new and working ones.

Still, the main way to avoid problems with warranty service for Apple equipment is to choose the right place of purchase. Only from a trusted seller will you purchase the most trouble-free device possible, reducing the number of possible “weak points” to factory defects.

The warranty period is assigned to all technical complex goods. This time is especially relevant for those products that are expensive, such as, for example, Cell phones Iphone.

Apple undoubtedly values ​​its name, and therefore is concerned not only with the release of high-quality products, but also with their timely warranty service. The purchased iPhone comes with a one-year warranty.

To contact service centers, you need to know not only the repair period, but also the rules that allow you to do it for free. The manufacturer sets a number of requirements for consumers that must be adhered to.

The day the product is sold is considered the beginning of the warranty period. If the date of acquisition cannot be proven, then it begins from the date of manufacture of the product. With iPhones, things are completely different. Every gadget Apple has its own unique number, and upon initial activation it is registered online. Therefore, the warranty begins from the moment the phone is activated. This is extremely convenient, since the registration date can subsequently be viewed online and no supporting documents are required.

Please note that the warranty for iPhones has a territorial limitation. The service life of devices purchased in the Russian Federation is two years, because this is the minimum service period for technically complex goods according to the Law “On the Protection of Consumer Rights” No. 2300-1 of 02/07/1992. But in the USA and other countries, only 12 months are guaranteed, since their legislation allows this. Although when purchasing a gadget, a standard year will be specified in the documents, the right to service for Russians is extended for the same period.

The warranty only applies to damage resulting from improper factory assembly or transportation. If the phone is used carelessly, the owner will not be able to count on free service.

Buying a defective phone

Apple advertises its products as ultra-reliable, capable of providing trouble-free operation for several years. The popularity of this company’s gadgets really speaks to the mass recognition of quality. Despite high prices iPhones are purchased by different segments of the population. But you shouldn't think that this type equipment cannot have a manufacturing defect. As practice shows, for last years The number of factory breakdowns has increased, this is probably due to increasing production.

Buying a phone with a defect is not uncommon. Many models have recurring problems that most buyers come across. iPhone 6 Plus owners often complain about the lack of focus, and the iPhone 5s RFB often lacks network. Moved out front-camera and display play can be registered in many models. Buyers should be aware that any detected error can only be corrected by service centers. You should not carry out even minor repairs yourself. iPhone manufacturers are also jealous of any system interventions. The owner is recommended to use certified updates IOS version, otherwise the phone may simply be refused service.

Warranty service

Apple warranty service is provided only in the country where it was purchased. This condition is not a whim, but has serious reasons. Each country introduces its own quality standards, the application of which is mandatory for goods sold on its territory. Service centers located in Russia allow servicing of exactly those models of devices that are sold here. An American gadget can only be repaired in the USA.

Speaking about the guarantee, do not forget that it applies only to those devices that are officially imported into Russia and certified in the prescribed manner. Such gadgets have a PCT sign, which means the following: the iPhone has passed RosTest and meets quality standards in all respects.

When contacting the service with a problem with the phone, the consumer can count on:

1. Complete replacement of the device with a new one.
2. Fault repair.
3. Partial or full refund of the phone.

The choice of warranty service conditions is, in theory, the responsibility of the buyer, but the final result depends more on the causes of the breakdown than on the wishes of the owner himself.

Replacement with a new gadget

Apple's manufacturer's policy is aimed at reducing conflict situations, and therefore, most often, if a manufacturing defect is detected, the iPhone is easily replaced with a new device. old phone sent to the factory, where all the shortcomings are eliminated and it goes on sale in an already updated form.

You can return the gadget if, after checking it at the service center, it was found that the cause of unsatisfactory performance was a manufacturing defect, and not poor care of the product. To return an item, please contact the place where it was purchased. After submitting a claim to the store, take the iPhone to a service center, where a specialist will perform an inspection and issue a conclusion.

You can exchange your phone even if it was broken due to the fault of the owner. Such an exchange is carried out subject to the fulfillment of two mandatory conditions:

1. The old phone is for rent.
2. An additional payment is made for a new device, usually it is 50% of its cost or a little more.

Therefore, if your iPhone breaks down, do not rush to send it for paid repairs; weigh the pros and cons; perhaps replacing it will be more profitable than repairing it.

Device repair

Free repair of a broken iPhone in service centers is carried out only if:

1. The warranty is still valid. If the owner does not know exactly the operating time of the device, then he can check this by going to the “Settings” option and selecting the “Basic” - “About this device” tab.
2. It shows no obvious signs of abuse by the owner.
3. The phone system corresponds to the factory one - IOS.

You can contact any service center that is geographically convenient for visiting. If one of them refuses to repair, you can contact the next one. After visiting several services, it is quite possible to find one that will take on the problem.

Before sending the device for repair, you should copy all personal data from there, because all information is usually erased when the system is rebooted, and it is not always possible to restore it.

Receiving the money

It is not possible to demand money back from the seller for a previously purchased mobile phone in all cases.

Based on the STD Law, many buyers have convinced themselves that any purchase can be returned to the store within the first 14 days if the size, color or other external parameters do not fit. This is only partially true; indeed, there are a number of products that are subject to such replacement, but mobile phones are not included in this list. This gadget is a technically complex product that cannot be replaced on the basis that the buyer has simply changed his mind.

Receiving paid Money possible for the following reasons:

1. The serial number of the product on the device and the box is different. This means that the phone has been replaced and is possibly counterfeit.
2. A manufacturing defect has been detected.
3. The seller hid essential information about the product, for example, the fact that it was being repaired.

You can only get your money back if the phone is returned to the store within the first two weeks. If you contact us later, you can only count on repairs and replacements. But if the service keeps the iPhone for more than 45 days, then by law the owner can insist on receiving the money spent.

Procedure for returning goods

When buying an Apple phone, few people think about the possibility of a return, but such a possibility exists. To further exercise your consumer and warranty rights, you must:

1. Save your purchase receipts. In most countries, this document is not needed to return iPhones, but in Russia it is still an essential necessity. The receipt, first of all, proves the purchase of the gadget in a specific store, because another seller will not accept a broken phone. When going to court, it is this receipt that allows you to substantiate your claims, indicating how much the device cost.
2. Do not throw away the box until the end of the warranty period. You will need it when exchanging a product for a new one or receiving money back.

Any problems with the functioning of the gadget must be expressed in writing.

This paper is drawn up by the buyer in duplicate and submitted to the store. One application remains with the seller, and the second is marked by the seller that the buyer’s claims have been accepted for consideration.

The application form must clearly state the complaints that have arisen and the problems discovered and indicate the method of solving it that will suit the applicant. The claim is considered within 20 days, and along with its acceptance, the iPhone is sent for examination to obtain an authoritative opinion on its condition.

It is most profitable for the consumer to buy a phone on the official Apple website. This online store offers its extended return guarantee. Within 14 days, gadgets purchased through www.apple.com can be returned without explanation. There is no need to prove the existence of a marriage or other nuances; in this case, even a change of opinion may be the basis.

Procedure and deadline for refund

The easiest way to get a refund is available to those who used the services of the official website. After the courier picks up the unwanted device and delivers it to the warehouse, the funds will be returned to the buyer within 3-10 days. They are credited to the same account from which they were written off. When returning the iPhone to the store, you will also have to wait up to 10 days, which is exactly how long the seller is legally allotted for the return operation of crediting the money.

The most difficult case is buying a gadget on credit. You can proceed with this registration in different ways, but it all depends on whether the first payments have already been made. If the cost is partially paid, then it will need to be divided into two components - the one that will be transferred to the buyer, and the one that must be returned to the bank. The seller is obliged to return all money paid, including those taken to obtain the loan and insurance. If you refuse to resolve the problem voluntarily, you can go to court.

Refusal of warranty service

Service centers do not accept phones for service for all iPhone owners. Apple sets quite strict requirements for users, and violation of them threatens to be denied free repair. One of the pitfalls for buyers is the installed jailbreak. Not everyone knows that unauthorized interference with a gadget’s systems is regarded as hacking, and therefore warranty service will be refused. A positive point is the fact that it is quite easy to remove traces of installation; you just need to reinstall the system to the “native” one. It is worth doing this before filing a claim, because after the correction they will not allow you to restore the warranty.

Warranty repairs are not carried out for those devices that have been damaged due to poor handling. If the phone has chips, dents, cracks, or broken glass, then there can be no talk of free service. And, conversely, if you handle the iPhone carefully, identified problems can be classified as a manufacturing defect even after a long period of use.

Possible reasons

When contacting a service center, be prepared for the fact that you may be denied repairs and maintenance for the following reasons:

1. The phone was purchased outside the Russian Federation.
2. The device is not certified by RosTest, which means it does not fall under the standard protection scheme.
3. There are clear signs of impacts on the outer sides of the gadget.
4. The product has leaks from the external or internal sides, which indicates moisture has entered it.
5. System updates were made using uncertified programs.

It should be remembered that the absence of a receipt or box cannot in any way affect the decision to repair and service, since you can check the warranty period in other ways.

Regional features of service

There is an opinion among consumers that iPhones sold in the United States are better equipped and therefore of higher quality. This is a common fake that is absolutely not true. Any device can break down, regardless of where it was purchased. But it will not be possible to exchange, repair or return an iPhone that was purchased abroad in Russia. There are serious reasons for this, which have nothing to do with the desire to deceive the buyer.

Carrying out service maintenance for such complex gadgets as the iPhone is quite difficult. Not only that, you should recruit specialists who clearly understand the configuration of these models. Service centers must be provided with sufficient software equipment and replacement spare parts. Accordingly, on the territory of the Russian Federation, services allow repairing only those models and those equipment that are certified in the country. Therefore, when purchasing a phone, think about where and how you can service it.

You might be interested

Few Russian citizens can afford such an expensive toy as an iPhone. But even people with good incomes do not intend to throw money away. If an expensive phone turns out to be of poor quality (and this happens), they are determined to either replace the device or return the money paid for the device.

The situation is even sadder when poor buyers, wanting to own a status item, take out a loan, after which it turns out that the phone does not work. Therefore, instructions on how to exchange a broken iPhone under warranty for a new device or get your money back will be useful to readers with different income levels.

Until April 2017, owners of a non-working iPhone under warranty had two alternatives. By contacting the service center, they could:

• demand a refund for a device that is broken;
• get a new mobile phone to replace a non-working gadget.

In the second option, receiving new iPhone was conditional. The iPhone manufacturer honestly warned customers on its official Russian-language website that a low-quality device would be exchanged for a “functionally identical” product under warranty. The company did not promise that it had not been used by anyone before. In particular, components from other returned phones could have been used during warranty repairs. About, .

The situation has changed since spring. An elite mobile phone can now be repaired, as Apple has begun supplying original parts to Russia. Now a buyer who needs a fashionable device, and not money, has the right to choose what kind of request to contact the service center - for replacement or repair. Holders of those who left building an iPhone 5, 6, they warn that now the centers are more willing to repair them than to replace them.

What to do if your iPhone is broken

Before deciding where to take the iPhone, the buyer needs to decide what to do. The owner of a non-working mobile phone must have a clear idea of ​​what he wants to achieve from the seller or manufacturer:

• return of a sum of money in exchange for a phone;
• replacing a defective iPhone with a new, working gadget;
• device repair.

The request for a refund for the iPhone should be submitted to whom it was paid, that is, to the seller. To request replacement or repair of the device, please contact the service center. Its employees have similar replacement phones and genuine, non-counterfeit parts that allow them to repair expensive equipment.

Experienced iPhone users advise: if the phone breaks down, it is more profitable for its owner to contact Apple support directly rather than to the service centers authorized by the corporation. This gives the buyer a number of advantages:

1. Department specialists have the ability to test broken phone remotely. Sometimes the problem of its functioning is already solved at this stage.
2. The owner of the iPhone will be offered to carry out the repair themselves by sending a new part (instead of the “dead” one).
3. If your phone requires replacement or major repairs, shipping and packing costs will be covered by Corporation. The buyer will only have to call the courier.

When they refuse a free replacement

Free iPhone replacement is provided only under warranty. You can make sure that it is still valid on the manufacturer’s official website by entering the serial number of the device. Depending on the type of device purchased, the warranty period ranges from 1 to 3 years. Without a guarantee, even minor operations (for example, replacement glass iPhone 7 plus) free of charge will become impossible.

However, there are a number of circumstances in which there is no point in handing over an iPhone under warranty, since the buyer will be denied free service, including the provision of a new device. This will happen in the following cases:

• the serial number is missing or damaged on the product;
• you hand over a stolen phone to a service center (even if the new owner has nothing to do with the theft);
• damage to the device occurred due to improper operation of the gadget or installation of unlicensed software;
• the phone failed as a result of natural disasters: flood, earthquake, fire;
• Traces of moisture were found in the device;
• you asked for a replacement after they tried to repair your mobile phone outside the service center.

Before you return your iPhone for replacement, you need to check whether it is certified this device on Russian territory. Without this, the device cannot be replaced or repaired. If the phone has external defects (scratches, stains), a replacement will also be refused.

Start and extension of the warranty period

The warranty for most Apple products starts from the date of purchase. But an exception is made for iPhones: the beginning of the warranty period is the moment the gadget is activated.

If the faulty device was replaced with a new one, then from the moment it was received the warranty period begins to run again. That is, the buyer has at least another year to make sure that this time he has purchased high-quality equipment.

How to get money back without a receipt

The buyer has the right to return an iPhone that is under warranty to the seller. In this case, the store is obliged to pay the consumer by returning the full cost of the phone. If the return does not occur on the day of purchase, the citizen will have to write an application and present a civil passport (if a store employee requests it).

From time to time, conflict situations arise due to the buyer’s lack of a receipt. Without it, stores often refuse to accept expensive phones back. This position of employees is inappropriate for several reasons:

• the store maintains detailed documentation regarding the goods sold, and has the opportunity to check whether it really sold a low-quality iPhone;
• The Consumer Rights Act allows goods to be returned without a receipt (Article 18 and 25).

When returning an iPhone without a receipt, a citizen has the right to prove the fact of purchase with testimony. There are enough of them to start the procedure of exchanging goods for money. However, the buyer should not expect that the amount paid for the iPhone will be returned to him on the same day. Most likely, the seller will send the device for examination to make sure that the malfunction was not the fault of the owner.

A significant plus iPhone replacement is that the buyer receives a new device with a nullified warranty period. However, service centers have strict requirements for returned phones. The buyer will not be able to return either “gray” or stolen equipment. But if the purchase was transparent, and the breakdown was not the fault of the owner, the consumer has a high chance of receiving a working gadget in return.