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Office PBX: IP telephony for the office

IP-PBX for the office was created specifically to work in conditions of almost unlimited numbering capacity of the existing corporate network and allows you not to spend money on expensive equipment such as a call center.

The IP telephony system makes it easy to contact any employee, organize a conference call, to which you can connect remote subscribers. To do this, call a specific number, then sequentially dial the numbers of other employees participating in the meeting. For convenience, a list of telephone numbers of regular participants is entered directly into the IP station settings. The office PBX will automatically call participants and signal the start of the conference.

Application of automatic telephone exchange in the enterprise

Organization of IP telephony in the office provides ample opportunities for all structural divisions of the company.

• Secretary.

To reduce the load on the secretary, the telephone exchange has an IVR system. It allows the subscriber to independently select the desired department in voice menu. If the secretary's phone is busy, the equipment automatically places the call in an intelligent queue, which reduces the number of abandoned calls.

In addition, the IP PBX uses a virtual fax function to automatically receive images and send them by mail. The equipment also allows the secretary to send a fax from his PC directly during a conversation.

• Sales department.

The built-in ACD service distributes calls to available office employees. When all specialists are busy, the call is placed in a queue and goes to the first available operator. It is important that dialing any sales department employee is also possible directly, bypassing the ACD system.

• Technical support service.

All calls addressed to the enterprise technical support service are processed by the IVR system. In the voice menu, the subscriber is asked to select the type of product for which consultation is required. After this, the call is sent to the required specialist. If all employees are busy, the PBX transfers it to the smart queue.

• Security Service.

Conversations between technical support and sales staff are automatically recorded in the memory of the IP telephony device using the Sprut-7UX system. At the same time, the organization’s database gets full information about the call: date, time, incoming and outgoing numbers, call duration. In addition to listening to recordings, it is possible to listen to conversations of interest in real time.

• Management.

IP telephony opens up great opportunities for management, in particular for commercial and general directors. For example, a manager can activate the DND (“do not disturb”) mode for the duration of a meeting, leave a request for a call back, or activate automatic dialing to the subscriber. Also, the office management has full access to the Sprut-7UX system to listen to recordings or current conversations at the touch of a button.

Peculiarities

Among the advantages of ATS for an enterprise it is worth noting:

• use of a flexible call queue mechanism with automatic forwarding when busy and the ability to order a callback for the client;
• free direct communication between employees of remote offices (does not use office channels intended for client calls);
• call routing that allows you to automate optimal choice directing outgoing IP telephony calls for the office;
• simultaneous processing of multiple calls by the multi-channel IVR service, thanks to which the loss of customers who did not wait for the call to be answered is minimized;
• individual call forwarding to mobile phone an employee if he is traveling;
• receiving and sending a fax directly from the workplace using the virtual fax machine used in the office PBX (Agat FAX Sender program);
• switching an international call to a regular line in case of unavailability of IP communication.

Taking into account various parameters (subscriber number, date, dialed commands), IP telephony equipment automatically processes calls, recording messages, establishing the required connection or sending it to a queue if the employee is busy. Using a highly sensitive “hook detector” allows you to disconnect the connection, avoiding the call getting stuck.

In turn, the specialized telephony architecture of office PBXs makes it possible to establish control over the entire geographically distributed network from the main office. This is achieved through the use of a single software for configuring and setting up the PBX, and a control system and monitoring the operation of the PBX network for the office. Thus, there is no need to have a PBX specialist in each office.

Office PBX equipment provides the ability to integrate with various types of systems:

• "Sprut-7", which allows you to record, view, edit and re-listen to telephone conversations;
• 1C:CRM, when using which an employee sees the client’s data on the monitor during a call and can easily dial it by activating a line in the database with the mouse (the stages of a possible transaction are recorded);
• "Sprut-Inform", which automates the distribution of voice, fax and SMS alerts via existing communication channels (and IP network), using the company's database.

Capabilities of the office IP-PBX "Agat UX"

It can be registered on several provider servers at once, which allows you to use the services of various operators, since it supports the H323 and SIP protocols and has a built-in SIP Proxy server.

IP-PBX for the office provides reliable communication thanks to the “everyone to everyone” structural model, which ensures that the network operates regardless of the failure of one of its elements or the shutdown of the central IP switch.

Settings office IP-PBX carried out using a Russian-language configurator program. A high degree of protection against hacking, versatility, and ease of maintenance make the office PBX from Agat-RT profitable purchase for your business.

Head of the IT department of Topol-EKO Antonov Evgeniy: “I would like to note another important advantage of the IP PBX Agat UX - the ability to remotely configure and administer the station. Together with Agat RT engineers, we compiled a detailed technical task, according to which the same engineers pre-configured all our 11 automatic telephone exchanges in the Moscow office of the company. The automatic telephone exchanges were ready for work, our corporate network was deployed in full, as they say “on my desk”, we were able to test it, make sure that everything worked, prepared instructions for connecting lines for local specialists and sent the stations to branches. On the given day and hour, all 11 PBXs were connected to the corporate IP network, and we began using the new telephony for the entire company at once. Further adjustments to the settings were made by us from Moscow without any difficulties.”




Topol Eco



Krasnov Nikolay, leading engineer of the technical department of JSC VOKBANK: “When starting the project to install telephones for the bank from scratch, 8 years ago, I was not a specialist in the field of telephony. I chose Agat UX because of the availability of Russian-language documentation and support, and I was not mistaken. Over the years, I have become a certified specialist in IP PBX Agat UX. Now the entire telephone network of our bank is built on the basis various models IP PBX Agat UX.”







A special feature of organizing communications for any oil-producing enterprise is the need to ensure communication between remote field facilities and the head office. Often, fisheries are located in places where there is no traditional telephone communication and the possibility of direct connection to the PSTN. At the same time, the work of these facilities is associated with increased danger and its employees must always be able to quickly contact the central office. It was to provide such important nodes of the enterprise with telephone communications that the modern IP PBX Agat UX, produced by Agat RT, was chosen.

IP telephony is the youngest, yet promising and inexpensive type of communication, which has many advantages over traditional connection. This is a qualitatively new way of transmitting data without using a fixed telephone line. Making a call via IP can be compared to receiving mail via e-mail - it is convenient, free (or very cheap), available wherever there is an Internet connection.

MegaFon solution

How does IP telephony work?

When using a dedicated PBX line, you pay not only for the conversation, but also for the construction and maintenance of telephone exchanges. That is why, unlike IP telephony, PBX always assumes subscription fee, regardless of the number of calls made. Long-distance and international calls are charged separately and, as a rule, are not very profitable for the client. Data transmission over IP is an excellent alternative for those who keep up with the times, actively use the achievements of recent years in their business and do everything to minimize costs without losing communication quality.

In what business is IP telephony applicable?

You can freely use IP telephony from anywhere in the world. If your business involves frequent travel around the country and abroad, communication via IP is the ideal choice. Using regular telephone lines, you are forced to pay for communication services in proportion to the distance between you and the interlocutor, while in the case of IP telephony, the cost of the call will change slightly, regardless of whether you and the other subscriber are in the same room or there are hundreds of kilometers between you.

IP telephony is an excellent solution for small, medium and big business, and for individuals. While a dedicated telephone line is a specific connection to the office, IP telephony is suitable for mobile people and companies. Even if you decide to change your office or are forced to go on a business trip, you can continue to use IP telephony wherever there is Internet. Agree, each time setting up a new dedicated telephone line for your business is a feasible task, but it requires a certain amount of time and money. If you use IP telephony, you won’t even have to pay for the connection again, re-register your number, or perform other unnecessary manipulations. The number to contact your office will remain the same, since the IP to which it is associated has not changed. This means you can stay connected no matter where you are using IP data transfer.

Due to the rapid growth in popularity of IP telephony recently, many operators are ready to provide such services.

What is the advantage of our offer?

• Excellent communication quality, which is especially important during business negotiations. Stable connection with high quality data transmission is an important component of the company’s image.
• High level of service: we value and respect our clients, so we try to solve any difficulties that arise as quickly and efficiently as possible, our specialists are always available to you. You can submit a request to connect to IP telephony, ask a question, or get help from a qualified specialist on our website, as well as by toll free number through the operator.
• Affordable tariffs: conversation via IP technologies is very, very affordable in terms of price. You already pay for traffic to the selected operator, so outgoing calls to mobile and landline numbers have a maximum low prices. Incoming calls are free for you, connection to the service is also free of charge.
• A high degree of protection of conversations from eavesdropping when using telephony via IP: data exchange via an IP connection guarantees the confidentiality of information. When using standard telephone communications, unfortunately, there are often cases of attackers connecting to your telephone line and, as a result, their long-distance and international calls at your expense. When using data transmission over IP, the risk of becoming a victim of intruders is eliminated.
• Additional services that are always available to IP telephony users: Caller ID for incoming calls, the ability to set up call forwarding, organizing conference calls with the participation of several subscribers and much more. You can receive calls both on your phone and on your computer (this option is confirmed in Personal account user), funds are debited from one account, which is convenient for both individuals and legal entities.
• Electronic document circulation system: you no longer need to worry about the safety of paper documents, organize their sending and receiving, use the services of couriers, or wait a long time for the necessary originals. We offer an electronic document management system that is popular among many international companies. You will be able to receive the necessary paper documentation in the shortest possible time, in in electronic format. Acts, invoices and other reporting documents are always available in your Personal Account.

IP telephony service is often used corporate clients, whose branches are located in different cities. They have the opportunity to set up short internal numbers for company employees, as well as significantly reduce telephone costs by using traffic instead of dedicated ones. telephone lines. A nice bonus is the ability to “unify” telephone numbers - you can choose uniform numbers for your employees or offices in different geographical locations.

What devices are required to make a call over IP?

You can access telephony via IP using simple IP equipment: a PC (you will need to install a standard softphone), a special IP telephone device that is easy to use, or an IP gateway. Which IP devices to choose for making and receiving calls is up to you. Many companies today actively use video communication - a mobile phone, laptop or PC is suitable for organizing a video call. However, if you do not want to give up the equipment that is familiar to you and your employees, data transmission via IP channels can be configured on a regular radiotelephone and even a fax using an IP gateway.

How to activate the service?

Once again, please note that the procedure for connecting to IP telephony is free.

All instructions and explanations can be obtained from our specialist by leaving a request for connecting telephony via IP on our website. Becoming a MegaFon IP telephony user is easy: just be our client and apply for the service

It is difficult to imagine a successful company without high-quality telephone communications: any business requires constant communications with clients, partners and employees. The costs of installing telephones for a large company are quite significant: the purchase of equipment, connection fees and line maintenance. You can reduce costs by using modern technologies in the office - IP telephony. However, not only budget savings are important. Only communications that fully meet the needs of the company can guarantee operational efficiency. We will compare the quality and flexibility of analogue and IP telephony settings, as well as the cost of connecting and making calls within each type of communication.

Which telephony system to choose for the office: truth - in comparison

On this moment Telephony connection is carried out in two ways: using analog and IP telephony. Let's take a closer look at each type.

Classical system - this is the connection of one or more subscribers to a telecom operator with the allocation of an individual phone number for each of them. This type of telephony is acceptable only for companies for which one or two lines are enough, that is, small businesses, small shops or offices with a low frequency of incoming and outgoing calls. For large companies, this approach carries too high costs, because connecting and maintaining each number will cost money.

An analogue mini-PBX helps to partially solve this problem, which “distributes” existing lines to subscribers’ internal telephones, creating the so-called multi-channel communication system . Thus, many employees can use one number, but the number of simultaneous incoming and outgoing calls will not exceed the number of installed lines. However, this rule does not apply to internal calls - employees can communicate with each other without restrictions. This method of organizing telephony is suitable for small and medium-sized companies for which internal corporate conversations are important and there is no need to make a large number of calls.

Until recently, analogue telephony using a regular telephone cable was the only possible way ensure reliability and quality of voice communication. But in last years The situation has changed: digital telephony can now provide unsurpassed sound quality and communication channel stability at significantly lower costs. Thus, the use of IP telephony will reduce the cost of long-distance calls by 30–40%, as well as save 10% on local calls(if compared with prices for analog communications).

Besides:

• when moving your office existing number can be saved;
• call forwarding function to Cell Phones increases the mobility of company employees;
• it is possible to organize audio and video conferences, call centers, hotlines;
• connected services for recording and listening to conversations help improve the quality of service;
• it is possible to create a complex voice menu;
• you can easily and quickly manage communication services and change settings within virtual PBX;
• An existing analog number can be saved by converting it to IP telephony format.

As a result, office IP telephony has significant advantages over classical telephony, which is why the number of its users is steadily growing every year.

Connecting IP telephony is possible both simultaneously with the Internet connection to the office, and later. For large organizations or those who need a call center, it is advisable to allocate a separate Internet channel for transmitting voice data; this will make the work more stable and make it possible to organize up to 30 telephone lines simultaneously.

According to statistics, the most popular area for using IP telephony is trade (slightly more than 30% of the total number of companies). If we add to this companies providing services (25%), creating websites (more than 8%) and Internet marketing (almost 7%), the total comes out to about 70% of organizations. The Central Federal District is the leader in the number of rooms per company: there are 1.4 rooms per office.

Equipment for organizing communication in the office

With classic analog telephones, the situation is more or less clear: when organizing a traditional type of communication, you need to buy regular phones and, if necessary, a mini-PBX. These types of equipment differ both in cost (from the most inexpensive models costing hundreds of rubles, to system stations costing several tens of thousands) and in the number of supported functions (DECT phone, conference phone, etc.).

If you opt for IP communication services, then you will need the appropriate IP phones. In Russia, the most popular devices are from manufacturers Gigaset, Cisco, AudioCodes. An alternative to purchasing special equipment is connecting classic telephone sets to an IP gateway - an adapter that converts an analog signal to a digital one. You can connect several phones to such a device at once, thus reducing equipment costs. It is possible to use regular cell phones and smartphones, using special software or forwarding settings. In this case, no additional expenses will be required for the purchase of equipment. And finally, it is popular to organize telephony through office computers and laptops- the necessary software package is installed on them and in the future all that remains to make calls is to purchase a headset.

Connecting analogue telephony, including the purchase of a mini-PBX and other equipment, will cost approximately 50,000 rubles. Organizing a virtual PBX will cost much less - from 2000–2500 rubles.

There are situations when company offices are located in areas remote from large cities (for example, in the Arctic), where the possibility of organizing analog and Internet communications is, in principle, absent. In such cases, you can purchase satellite phones and connect the corresponding services. Prices for this type connections are very high, and the quality is much worse than other options. However, in the absence of alternatives, satellite telephony becomes the only possible solution.

Stages of connecting and setting up office telephony

To install a telephone in the office, you first need to decide what type of connection will be used. As a rule, large organizations first draw up technical specifications, in which they determine the number and types of telephone sets and lines, the need to install a mini-PBX, and also select a provider company, focusing on conditions and tariffs.

If the analog communication type is selected, the action algorithm will be as follows:

1. Submitting an application for connection to the operator.
2. Laying cables.
3. Installation of telephone sets.
4. Checking system performance and communication quality.
5. Employee training.

Additionally, a service agreement is concluded. The entire process may take a long time - this will depend on the number of free lines and employees of the operator, as well as on the technical complexity of the connection.

For those companies that have chosen IP telephony, connecting to the service is much faster - 10–15 minutes - and is carried out in the “Personal Account” on the provider’s website. At the same time, the capabilities of the tool are impressive:

• connecting an almost unlimited number of telephones (this is especially important for organizing call centers or hotlines);
• detailed statistics on communication costs;
• connecting the “virtual secretary” function;
• opportunity quick setup redirects and other parameters;
• call recording;
• drawing up blacklists;
• providing reports on any parameter of interest and much more.

A person spends most of his adult life communicating with colleagues, clients, friends, bosses, or simply acquaintances and strangers. Communication is one of the fundamental needs of each of us. That is why, since the times of signal fires, humanity has been developing new and improving established means of communication. The telephone entered our daily life at the beginning of the 19th century. At first these were bulky and inconvenient devices. But, improving year after year, the telephone eventually became one of the most advanced means of communication. Today, the telephone is the most popular means of communication for billions of people. A telephone networks, have already covered the whole world and are present in all parts of the world.

Our advantages

Free visit to inspect the facility in Moscow and the Moscow Region
Free preparation of a commercial proposal or project
Efficiency - from your first call to the start of installation work 3-5 days

Telephonization

Telephonization, in a general sense, is the process of providing an office, enterprise or other facility with internal and external telephone communications, means of switching and other equipment. Full telephone installation significantly improves labor productivity both in the office and in enterprises of all shapes and sizes. Eg office telephone installation- good form for any self-respecting organization. The following types of telephone networks are distinguished:

• Internal telephone network. It is used to connect subscribers within the territory of one facility (office rooms) or a group of them (communication between various workshops, administrative buildings and other facilities in a large enterprise).
• External telephone network. It involves connecting the internal telephone network with the outside world through a centralized external line. The connection can be either single-channel or multi-channel.

Functionally and in terms of design, telephone systems are divided into two types - analog and digital. Analogue telephony is a well-known type of telephone communication, available to us since the times of the Soviet Union. Its widespread use, simplicity and accessibility are the main positive traits this system. Digital telephony is a modern type of telephone communication, characterized by integration into modern computer and network protocols.

This subtype of digital telephony as IP telephony is gaining increasing popularity all over the world. He is distinguished by such positive qualities as:

• Low cost of telephone calls.
• Excellent quality of communication and fax transmission.
• Combined access to computer network Internet.
• Global roaming.
• Low equipment cost compared to analog communications.

Design, installation and maintenance of telephone networks

Telephone installation design

Professional design is the key to high functionality, reliability and long-term, uninterrupted operation of your telephone networks. At the initial design stage, information about the object is obtained, the features and specifics of the building and/or its premises are studied. The main tasks of the telephone network are clarified. At the next stage, a detailed technical specification for laying a telephone network is drawn up and approved with the customer. Having in hand the initially agreed upon telephone installation project Our specialists begin detailed design of the telephone network. At the same time, an explanatory note for the project is being developed.

Telephone installation

The installation of telephone networks carried out by our specialists is a professional and high-quality job, completed on time. Our specialists have an understanding of all the nuances and difficulties that may arise when laying telephone networks at facilities of any complexity and configuration. Telephone installation includes the installation of the telephone network itself, checking and testing the network and communication equipment, installation and configuration of cross-connect equipment, installation and configuration of PBX and all additional equipment.

Maintenance of telephone networks

Maintenance is a set of works aimed at maintaining good condition and compliance with the specified parameters of your telephone network. Over time, it may be necessary to perform preventive and repair maintenance on your telephone network. Our highly qualified specialists will quickly identify and eliminate any malfunctions in your communication networks of any complexity. We monitor all innovations in the field of telecommunications technologies, which always allows us to guarantee high quality telephone network maintenance. Carrying out all necessary preventive maintenance will allow your telephone network to operate efficiently, stably and uninterruptedly.

Our company is a guarantee of reliability, quality and high level of service

In conditions modern world, telecommunications play a major role in everyday life and work. Reliable communication in your office, store or shopping center will significantly increase productivity and the level of comfort of the entire team. Our company guarantees the quality of all work from the design and installation of your telephone network to its preventive and repair maintenance. We also carry out effective configuration of automatic telephone exchanges of any class and type. By contacting our company, you are contacting professionals in their field.