There are many ways to get useful information from your bank. One option is to contact the department in person. But it is not always possible to allocate time for such a trip. We have to look for remote ways of communication. This is especially true if you lose your bank card or have problems with payments. Also, sometimes emergency situations arise with loans or credit cards. In this case, calling the hotline will help.

But not everyone knows how to call Sberbank from a mobile phone for free. Although almost every user has this opportunity.

Where to find the number

Current phone numbers are always on bank cards. They are highlighted in bold on the back of the plastic. Also on the site pages this information is located in the middle at the top of the screen.

Main telephone numbers

To contact the Sberbank call center operator, mobile phone users can dial 900. This service number is easy to remember and can also be entered into your phone directory for a quick call.

Dialing scheme to Sberbank

Subscribers of mobile operators MTS, Beeline or Megafon when calling on-network roaming or in their region will not pay for calls to this number. For other operators, you need to check with the hotline of cellular companies.

There is a phone number that you can call from any mobile number for free:

For a call from Russia to this number, subscribers of any network will not be debited. Even landline phone users do not pay for this call.

It happens that even multi-channel numbers are busy, since there are peak hours for dialing the hotline. In this case, you can use an additional toll-free number:

If you call the Sberbank operator, the automatic service will answer first. It will provide a list of items by which voice information is sorted. If you need to communicate with a real operator, you can make a request from any menu item by pressing the number “0”. When a free employee becomes available, you will be automatically connected to an operator.

Basic questions to help clients

Information about new banking products, services and how to obtain them is provided by telephone. You can also find out about the location of the nearest company branches and get advice on connecting to Internet banking or Mobile Banking.

Call center specialists will configure the card before traveling abroad for safe use or, on the contrary, will help to block a lost card. Company employees will also provide advice on other issues related to Sberbank.

Additional communication tools

Those who have traveled abroad and wish to consult on banking products can be advised to contact the following numbers:

7 495 500 55 50

7 495 544-45-45

7 495 788-92-77

But tariffing will be carried out according to the cost of international calls.

If you cannot call, you can send a fax or email to the following mailbox:

7 495 747-38-88 (fax)

[email protected]

Communication is also available on the pages of all major social networks.

Most Russians today prefer to use banking products from well-known companies, in particular Sberbank. But if problems arise in obtaining or servicing a card, account, deposit or loan, it is better to call the bank for advice. How to do this - read on.

How can I contact a banking specialist?

If you want to talk to a real person, and not to an answering machine, and at the same time you do not have the opportunity to personally visit the nearest branch of the company, you can use the services of the Sberbank Contact Center. It works around the clock, on weekdays, weekends and holidays, so you can get advice on an important issue at any time convenient for you.

The only limitation is that on weekends and holidays the response may take a little longer than usual due to fewer employees going to work. And in the evening the line can also be busy, but here nothing depends on the employees, it’s just that clients resolve their issues, most often in the evening, and there may not be enough specialists for everyone.

The support service of Sberbank of Russia provides any information that interests clients around the clock, and also provides assistance and advice on any issues regarding banking services.

All complaints and requests are accepted by telephone or email, which allows applications to be registered in a single register. Thus, having submitted your appeal, you can always check the status of its consideration on the website or by telephone.

How to contact Sberbank of Russia support service

There are several ways to contact bank employees:

• Toll-free number 8-800-555-55-50 for calls from a mobile or landline phone. To resolve simple issues and restore access to their personal account, clients can use the voice menu prompts. To communicate directly with the operator, press the appropriate button on the keyboard of your phone or simply wait until the system transfers you to a dialogue with a bank employee.
• 24-hour hotline via short number for Russian users of any mobile operator. To quickly access your personal data, it is recommended to prepare all the documents necessary for identification - a bank card and a Russian passport - in advance of the call.
• Telephone +7-495-500-55-50 in international format for calls from abroad or from city numbers. If you are in another country, the call will be charged according to the tariffs of your chosen telecom operator.
• Online support on the bank’s website or on any social network (Sberbank support service "In contact with"). Using any social network or online support chat, remember that your personal data can get into the hands of attackers, so after finishing the dialogue with the bank specialist, be sure to click the button to log out of the system.
• Fill out an application using the feedback form with the support service on the company’s website. To submit an electronic application, you must indicate the purpose of your application, the reason, the essence of the problem, your full name, date of birth, mobile phone and email address. You can also indicate which method would be most convenient for you to receive a response - via SMS, email or phone.

After completing your application using any of the above methods, a bank employee must provide you with the application number.

You can check the status of such an application yourself on the Sberbank website or by calling any of the above phone numbers. Often, all customer requests are considered within 24 hours after they are submitted.

What issues are resolved by the Sberbank of Russia support service?

In most cases, bank clients seek advice and assistance, so such requests can be resolved instantly without waiting:

• Blocking or unblocking a client’s card, as well as assistance when the card is captured by an ATM or is stolen and lost.
• Current card balance and recent fund movements.
• Service packages including bonus and credit programs.
• Internet banking and working with a mobile application.
• Deposits, insurance, payments.

Remember that if your card is stolen, lost, or captured by an ATM, you must urgently contact Sberbank support to block your account and prevent fraudsters from using your funds.

If you have any questions regarding banking services, you can seek advice in any convenient way. If you encounter any difficulties when using the services, or if you want to file a complaint or other request for assistance, use the customer support numbers or the company’s official website.