Preparing to install the Adobe Connect server. Problems connecting to webinars based on Adobe Connect Pro Tips and tricks for setting up your computer Using social network profiles
Date of issue
Release phases Adobe Connect 9.2.
- On your own equipment: Adobe Connect 9.2 installation package for customer-owned deployment (all supported locales): February 28, 2014
- Hosted Services: Adobe Connect 9.2 hosted on Adobe servers: March 2, 2014, see the transition schedule for your account.
- Managed Services: Deployment of Adobe Connect in the cloud for specific customers, managed by Adobe: update schedule based on customer requirements. Contact your Adobe Connect managed service manager to schedule an upgrade date.
Description
Adobe Connect is the leading web conferencing solution that empowers corporations and governments around the world to improve collaboration, webinars, and e-learning with incredible collaboration capabilities. This release includes key enhancements and features to address the challenges many organizations face when hosting virtual meetings, webinars, and training courses. This release also fixes a number of issues and bugs.
System requirements
Important update information
Review the following valuable information regarding the update.
New Adobe Connect add-on
This update requires a new Adobe Connect Add-in (hereinafter simply referred to as the “Add-in”) to address the specific functionality requirements of meeting hosts and presenters on Windows and Mac. You will be prompted to install the new add-on:
- the first time you try to start or join a 9.2 meeting and
- if there are more old version Connect add-ons;
- when calling screen sharing, apps or PowerPoint files(PPTX format) and
- if the Connect 9.2 add-on is not installed; OR
- if you do not have the latest version of the Connect add-on installed.
The new add-on is developed based on Flash Player 11.9 and provides better performance, in addition to eliminating some known issues. The new add-on will also allow the developer community to create custom modules for Flash player Player 11.9.
If you work in a closed IT environment, we recommend that you ensure that all end users have the latest version of the Adobe Connect add-in installed and Adobe Flash Player (version 11.2 or later). Adobe Connect 9.2 add-ons can be downloaded from this page or from the following links:
Adobe Flash Player 11.2 or later is required to attend meetings
Adobe Connect 9.2 leverages the latest developments in Adobe Flash Player technology to improve audio, video and interactivity. The minimum version required to attend meetings is 11.2, but it is always recommended to use latest version Flash Player, which can be downloaded.
Other key system requirements changes
Adobe Connect 9.2 no longer supports the following systems.
Client operating system:
- Windows Vista;
- Mac OS X 10.6;
- Ubuntu 11.04;
- OpenSuSE 11.3;
- Chrome OS.
How to update Adobe Connect server when deployed on your own enterprise hardware
From Adobe Connect version 8.x
From Adobe Connect version 9.0.x
Upgrade to Adobe Connect 9.2
From Adobe Connect version 9.1.x
Upgrade to Adobe Connect 9.2
What's new in Adobe Connect 9.2
Video conference changes
Film mode
Adobe Connect 9.2 has a new Video module mode, where the main video is shown in the center, and the remaining video streams are presented as film frames. This allows participants to focus on the main event speaker while watching all the other participants feed from their webcams.
Only organizers can use the module mode change button to switch between the current mode (grid mode) and the new film strip mode. This view is synchronized between all users.
Main video
When you select a new mode, the channel of the user who started the film mode or the user who first joined the session (if there is a video channel of these users) is accepted as the main video. In the future, both organizers and presenters can select one video channel and assign it as the main one as needed.
The main video selected in this way is saved when switching modes again.
Film stills
Any film frame (channel) can be selected as the main video. At the same time, it will move to the center of the screen, and the previous main video will move to the right end of the feed.
The user can scroll the feed in any direction to view available streams. Scrolling is only valid for given user and is not visible to other users. The scroll icon will only be available if there is a hidden channel on that side.
When changing the size of the module, the scale of both the main video and the feed with channels changes. While the main video will always try to accommodate the dimensions of the module, the film frames will have a size limit, beyond which the film will expand and be able to accommodate more frames.
Note.
If discussions are enabled, changing the mode in one breakout room will change the mode in all breakout rooms.
Note.
Film strip mode uses bandwidth and processing resources more efficiently than grid mode, helping to ensure a smooth module experience for all participants.
Full screen mode
Users now have the ability to expand the Video module to full screen (same as the Sharing module) and use the entire available screen area with the click of a button. When the user switches the Video module to full screen mode, the title bar is automatically hidden. The user can easily bring the title bar back by moving the mouse closer to the top edge of the meeting area.
While full-screen mode is available as a separate option, presenters can force their module view onto other participants' screens, forcing them to host the conference in full-screen mode.
Note.
The Force Presenter View command in the Video module is not available in Breakout Rooms.
Note.
To quickly exit full screen mode, press the Esc key.
Meetings made more convenient
The C9.2 release is much more thoughtful about new Adobe Connect users. Innovations simplify the workflow and reduce the number of steps a new user needs to take to get started with the product.
New welcome letters
Starting with this release, new users can receive welcome emails in HTML format. Compared to older emails, they have much clearer formatting and make it clear to the new user what is expected of them - just click on the "Learn more about Adobe Connect" link. This makes it possible to quickly figure out which side to start working with the Connect system.
We understand that not every organization allows shipping emails in HTML format, and therefore letters in regular text format will also be available. Each user will receive an email in the format allowed in their email client settings.
Intelligent first login process
After clicking the “Learn more about Adobe Connect” link in the welcome email, the user is taken either to the Adobe Connect Central web app or directly to their first Adobe Connect meeting room. This is determined dynamically when the user first logs in and depends on which groups the account administrator has assigned the user to. For example, if a user is in the Event Managers group, they are taken to the Events tab in Adobe Connect Central. But if the same user is also the meeting organizer, they will be directly directed to the new temporary meeting room.
Temporary meeting room
A new user who is part of the meeting host group is taken directly to a temporary meeting room when they first sign in. This is a real meeting room designed to give the user a quick introduction to the Adobe Connect meeting environment. If necessary, the user can change the system-defined meeting room name and URL to their own values.
Once created, this room can be used in the same way as other meeting rooms.
Note.
A temporary meeting room is only created the first time a new user logs into Connect. The old Adobe Connect Central process applies to creating a second meeting room, as well as for all existing Connect users.
Pause audio broadcast
Hosts now have a command to pause audio in a meeting room. This allows, for example, organizers and presenters to discuss something between themselves over a telephone bridge without the discussion being heard by participants in the meeting room.
Note.
Pausing a broadcast does not break the Universal Voice line, unlike stopping a broadcast.
Record start designation
When a user starts a meeting recording, it may take a few seconds for the recording to start depending on whether the UV line is connected or not. The user will now receive a spinning circle signal indicating that the meeting recording is in progress.
Opting out of engagement tracking
Users in the Event Managers group can track participant activity (engagement) in their regular meeting rooms. In Adobe Connect 9.2, they can also give participants in regular meeting rooms the option to opt out of engagement tracking. This is similar to the option to opt out of tracking at an event.
An admin can set default opt-out settings for the entire account in the new Administration -> Compliance & Controls -> Engagement Tracking section.
Administrators can either force a specific setting for all users in an account or allow individual account owners to override that default value with their own.
Note.
The opt-out option also applies to virtual classrooms. Event administrators no longer have the ability to manually set opt-out settings for events. To do this, they must contact their account administrator.
Send a photo of the whiteboard
Users can now take a photo of the whiteboard and send it to their email address to return to it later. The photo is sent as an email attachment and is in PNG format.
Password and Security Settings
Changing your password on first login
During the user creation process, it is possible to request a password change when a new user logs in for the first time. Starting with version 9.2, this option is enabled by default. Administrators can change it if necessary at the time of user creation.
Preventing the old password from being used
Administrators can now set rules to prevent the old password from being used when users change or reset passwords. If this setting is enabled, users will not be able to use any of the last n passwords. The value of n can be in the range 3–13 and is set by the administrator.
Blocking a user after multiple unsuccessful login attempts
To protect against brute-force attacks, Adobe Connect 9.2 introduces a new security rule that suspends a user's ability to sign in if they make five consecutive password errors.
The block lasts 5 minutes, after which the user can try again. If a user needs to access an account or meeting before the lock expires, they have the following options:
- change password;
- join the meeting as a guest.
Note.
Failed attempts count count attempts to sign in to all Adobe Connect apps, including Meetings, Events, the mobile client, and Outlook extensions.
Changes to Events
Using social network profiles
Managing user profiles across different applications can be difficult for users because they need to remember all of those profiles. This is especially true for those users who only need to use the service a couple of times. For example, this could be a visitor to an event dedicated to the launch of a new product.
To work around the issue, Adobe Connect 9.2 event attendees can use their social media profiles to register and log in. This will save them from unnecessary creation and memorization of new details for attending one event. Users can either register using a Facebook or Google profile or continue attending events as usual.
To avoid confusion, Adobe Connect provides the correct profile in your registration email for authentication when entering the event.
Account administrators can choose whether to allow social login for their account or not. This option is available under Administration -> Edit Login and Password Policies.
TrackingIn Adobe Connect 9.2, the option to opt out of event engagement tracking, has been moved from the Event Administration section to the Account Administration section. Event Managers and Administrators must contact their Account Administrator to make account-wide changes.
Note.
Members will only have the option to opt out of tracking for a single session. The opt-out option that was previously present on the event login page has now been removed.
Resolved Issues
| Problem tracking number | Description of the problem |
|---|---|
| 3640883 | Fixed an issue that caused the add-on to stop working when recording in offline mode. |
| 3661204 | Fixed an issue where the CPS service could not start due to an empty Tomcat folder. |
| 3671147 | Fixed an issue where users downgrading from previous versions were unable to log in or create a new administrator using the console. |
| 3674394 | Fixed an issue where a Windows add-in would stop working when an application was shared on a Win 8.1 system. |
| 3673238 | Fixed a bug that caused it to not work general access to windows in Mac OS X 10.9. |
| 3659761 | Fixed a bug due to which when pressing the “Repeat” button. check" in the AS3 Test.swf file did not check the availability of the CPS and FMS services. |
| 3655352 | Fixed an issue where recordings from a large number of cameras would constantly pause during playback. |
| 3656123 | Fixed a bug that caused the log table to fill up very quickly, resulting in slow performance and crashes. |
| 3652883 | A bug has been fixed that caused the message “Error due to volume of transactions” to appear when generating reports. |
| 3135781 | Fixed an issue that caused rapid crashes when recovering from a database failure. |
| 3656892 | Fixed an issue where the event participant management SWF file was missing. |
| 3674682 | Fixed an issue where pausing the application would cause rapid crashes. |
| 3645692 | Fixed an issue where the add-in would stop working when trying to open a SWF file. |
| 3679591 | Fixed an issue where MP4 recordings would lose all rights after they were moved to the Content Library. |
| 3660669 | Fixed an issue where the Course By User report was incomplete or inconsistent with the Summary report. |
| 3568576 | Fixed a bug due to which user interface Connect needed to provide a meaningful error message when jobs to convert recordings to MP4 failed. |
| 3662269 | Fixed an issue where chargeback functionality was available and functional for unauthenticated users. |
| 3640642 | Fixed an issue where the reconnect dialog was not showing any progress bars. |
| 3659672 | Fixed an issue where the connection test SWF file would incorrectly report an FMS server error. |
| 3645737 | Fixed an issue where users migrating between versions C9-9.2 were unable to sign in to the Connect web app. |
| 3678349 | Fixed an issue where the web application was unable to launch the add-on. |
| 3330017 | Fixed an issue where the temporary tooltip was not displayed when hovering over the recording playback panel. |
| 3650997 | Fixed an issue where users could enter an event even if it was scheduled for a future time. |
| 3651074 | Fixed an issue where banned users could log in during a meeting. |
| 3651080 | Fixed an issue where banned users could log in during a virtual class. |
| 3649575 | Fixed an issue where the Virtual Classroom report did not list the courses that were shared within that class. |
| 3647965 | Fixed an issue where the add-in would stop working when clicking on a shared screen on OS X 10.9/OS X 10.8.5 platforms. |
| 3671369 | Fixed an issue where the "Allow meeting hosts to use room access code" feature would only work once. |
| 3645602 | Fixed a bug where accessing training would result in endless loop queries to the database. |
| 3615642 | Fixed an issue where the Adobe Connect phone service would not start if the time zone was equal to or greater than +09:30 GMT. |
| 3676592 | Fixed an issue where the user could not retrieve curriculum reports from the reports section. |
| 3654352 | Fixed an issue where it was possible to assign more than 60 characters to a meeting URL via the API. |
| 3659689 | Fixed an issue where the AS3 connection test SWF file would not exit after a failure. |
| 3632609 | Fixed an issue where CGI scripts needed to be updated to process add-on installation on Win 8.1. |
| 3659769 | Fixed an issue where the “Re-Enter” button on the event participation page would reload the same page. |
| 3653244 | Fixed an issue that caused the Connect installer to crash if the minimum system requirements were not met. |
| 3593687 | Fixed an issue where content was not removed from the local cache when deleted from Connect. |
| 3354567 | The CPS server's sendMail methods were always supposed to use our system address as the sender in the SMTP "from" wrapper. |
| 3630932 | Fixed an issue where the CQ (Event Login Screen) component was displaying the ACP password in a visible form. |
| 3685355 | Fixed an issue where CQ installations have an installation log entry of "extra/not required". |
| 3658113 | Fixed an issue where creating new users in Connect was not working. |
| 3632910 | Fixed an issue where direct access to Connect web pages using feature IDs had to be disabled. |
| 3582414 | A bug has been fixed whereby increasing the outgoing call waiting time required deploying the system on your own servers. |
| 3649181 | Fixed an issue where entering an incorrect email address during sign-in would result in a "Request not processed" error. |
| 3656609 | Fixed an issue where a Connect Omniture report would be considered expired when attempting to access reports if the deployment was on the Omniture side. |
| 3630679 | Fixed an issue where the API function to enable Omniture integration was not performing a permission check. |
| 3695982 | Fixed an issue where clicking the view event template button when creating a new event would result in an error page. |
| 3656344 | Fixed an issue where, if the correct Flash Player was not installed, some SWF files would display incorrect images instead of prompting them to download Flash Player. |
| 3508529 | Fixed a bug where if you put special characters in custom text, then event variables are not resolved and text up to special characters disappears from the associated calendar. |
| 3678214 | Fixed an issue where the By Session report would show the wrong start time for participants if the room was paused. |
| 3664249 | Fixed an issue where connection speed testing would continue even though the FMS server was unavailable. |
| 3641947 | Fixed an issue where font color was not taken into account on the page where the user submitted a new password as part of the password change process. |
| 3142100 | Fixed an issue where the PPU report would not work when a meeting room crashed quickly. |
| 3651751 | Fixed an issue where, after upgrading to Connect 9.1.1, seminar hosts who are not members of the Administrators group were unable to record a seminar room offline. |
| 2975023 | Fixed an issue where restarting a meeting was incorrectly considered a failure recovery. |
| 3689827 | Fixed a bug due to which the name of the survey module was changed to “survey” after switching between versions. |
| 3604427 | Fixed an issue where an error would occur when moving courses from one Curriculum Resources folder to another. |
| 3286522 | Fixed an issue where the license installation package required a value for the DOMAIN_COOKIE parameter in the custom.ini file. |
| 3675771 | Fixed an issue where, when fast-forwarding a recording with camera or shared screen channels, the rewind bar would stop moving while the video would continue to play, displaying the wrong channel. |
| 3649128 | Fixed an issue where the password rule would not be displayed correctly in the tooltips on the event registration page and would also display an incorrect error message. |
| d3657076 | Fixed an issue where the event post popup would open home page Connect. |
| 3649568 | Fixed an issue where the curriculum report was blank. |
| 3667601 | Fixed an issue where the change password link was unable to set a new password. |
| 3580963 | Fixed a bug due to which the meeting did not start in the add-on and in the browser in the case of Safari with FP 11.7 or 11.8. |
| 3660236 | Fixed a bug that required an email address. mail, even if this requirement was disabled in the login policy. |
| 3649216 | Fixed an issue where the wrong columns were displayed in event reports. - The Campaign Tracking ID and Campaign Alias are displayed in the loaded Event Summary Report when Campaign Tracking is disabled. |
| 3696175 | Fixed an issue where a certain result would not appear on the Title and Description search results page. |
| 3661520 | Fixed an issue where users were unable to perform new installation or changing CQ versions. |
| 3652609 | Fixed an issue where users were unable to share PDF/PPT/PPTX files during a meeting. |
| 3689838 | Fixed an issue where files uploaded to the server were displayed with a URL instead of a name. |
| 3682136 | Fixed an issue where the user could not edit the associated content of a shared event. |
| 3668337 | Fixed an issue where users with only event manager rights were unable to create a new event. |
| 3574587 | Users did not receive the "Selected" notification telephone call» in a telephone meeting without using the UV service. |
| 3655331 | Fixed an issue where when entering a password that does not comply with the password policy, the message “No authorization” would appear. |
| 3670019 | Fixed an issue where the Connect add-in would stop responding on Win XP when sending a PPTX file in the Share module. |
| 3697089 | Fixed a bug due to which when enabled Google Chrome The PPAPI user was unable to share their screen using Connect add-in windows. |
| 3653296 | 6 out of 9 event emails are not sent due to HTML email format changes. |
| 3651068 | Fixed an issue where focus was reset when the user tried to stop recording using the Ctrl+ keys. |
| 3650970 | Fixed an issue where the seminar calendar would show incorrect dates when changing time zones. |
| 3651077 | Fixed an issue where a banned user could enter a seminar or event while it was in progress. |
| 3646985 | Fixed an issue where the focus would remain on the full screen button after sharing the desktop. |
| 3597595 | Fixed a bug where adding a user group to another group would cause an error about the size of the operation. |
| 3688837 | Fixed an issue where users were given an error about the transaction size when trying to access user reports. |
| 3658922 | Fixed an issue where the Compliance and Controls setting was not available in the Administration section if the user only had Seminars permissions. |
| 3582448 | Fixed an issue where chat pod content would disappear for one meeting attendee. |
| 2838887 | Fixed wording in the Audio Wizard that said "if you don't hear a voice greeting..." when the voice was replaced with music. |
| 3631001 | Fixed a bug that caused recording playback to freeze when rewinding manually. |
| 3634828 | The issue has been escalated to Connections Academy: an error occurred while sending the license file to the server. |
| 3642024 | Fixed an issue where an exception would occur when navigating to a Connect meeting URL on mobile browsers. |
| 3654144 | Fixed an issue where it was not possible to successfully upgrade CQ from version 9.0.0.1 to version 9.1.1 on any drive other than drive C. |
| 3630883 | Fixed a bug due to which the screen image was truncated when sharing in full desktop mode. |
| 3580997 | Fixed an issue where installation would fail if a space was entered at the beginning or end of the installation path. |
A universal solution for online conferences and e-education.
A universal solution for online conferences and e-education.
What is it for?
The use of web conferencing is gradually becoming a standard for many organizations around the world. This is natural, since it is impossible to withstand constant competition without using new opportunities for remote collaboration, meetings and training. In this market segment, the Adobe Connect 8 web conferencing solution is one of the most functional. This product is especially attractive for departments involved in employee training, as well as for organizations that want to use new e-learning standards.
The need to use an online conference system becomes obvious when it comes to informal business communication. Project discussions, documents and presentations that involve interactive interaction and discussion are just a few examples for which Adobe Connect 8 is ideal. Of course, there are situations where face-to-face communication is necessary (especially if they require signing documents), but in others In cases, and they are the majority, it is necessary to discuss issues for which it is difficult or impossible to often bring people together. It is also worth remembering about the time spent on the road, which is extremely expensive. And then, have you ever been to meetings that were ineffective because participants were late or absent due to traffic jams? Meanwhile, with using Adobe Connect 8 allows people to quickly get together for a meeting without leaving their workplace.
Quick connection
To connect to a web conference using Adobe Connect, participants do not need to install any additional software on their computer. software. The Adobe Connect client is based on Adobe Flash technology, which is installed on 98% of computers worldwide. Using Adobe Connect, you can be sure that any participant with a computer and Internet access can connect to an online meeting.
The web meeting organizer can control what options are available to participants
Online communication with Adobe Connect
The Adobe Connect 8 solution is a system for conducting web conferences and organizing electronic education. Adobe Connect means meetings without having to travel, training without being late, and presentations for everyone who needs to participate in a discussion, regardless of whether those people make it to the office by ten o'clock in the morning.
You can add various modules to the online conference workspace
Communication using Adobe Connect 8 provides the following features:
- dynamically configured in the browser Workspace for communication and the use of pre-prepared templates;
- support for multipoint audio and video conferences;
- possibility of demonstrating presentations Microsoft PowerPoint and other supported types of electronic documents;
- sharing the screen of a remote computer (you can select the entire screen or a separate application);
- creating questionnaires for event participants;
- the ability to use interactive content based on Flash technology;
- broadcasting videos;
- support High Quality resolutions when broadcasting video (up to 720p);
- unique sound transmission algorithm;
- chat (general and personal);
- notes;
- exchange of web links;
- visualization of ideas using an electronic whiteboard in real time;
- ability to record a meeting;
- differentiation of user roles: organizer, speaker, participant.
Architecturally, Adobe Connect is a client-server solution. The client is a regular browser (various manufacturers are supported). The server part is installed on a physical server running a server operating system Windows systems, and is used as a database Microsoft SQL Server, and for small scales it is enough free version Express Edition. Another option for the Adobe Connect backend is hosting. This is convenient if the company does not have dedicated IT personnel or server IT infrastructure, but there is a need to conduct online meetings, remote e-learning or multi-thousand one-time online conferences that require a powerful and fault-tolerant server infrastructure.
E-learning
One of the global problems that e-learning helps to solve is dynamic change needs of the market and the world as a whole. Market of specialists and market in economic understanding. Whatever education we are talking about - primary, secondary, higher or specialized - the essence of the problem remains the same - what to teach and how to do it? The fact is that the world is changing so quickly that acquired skills and specialized knowledge quickly become outdated and lose relevance. The advantage of electronic education in this case is undeniable. Overcoming time and space barriers, digital learning provides excellent opportunities for distance interactive learning, knowledge assessment and training of qualified specialists in the shortest possible time.
Adobe's experience and developments have made it possible to create a set of products that use the Adobe Connect 8 platform to organize an e-learning system. Supporting world standards in this area allows us to solve learning problems in various areas, from creating interactive electronic content for educational programs to conducting remote training, testing and grading students.
You can use Adobe Presenter and Adobe Captivate to create educational materials and tutorials. Presenter is ideal for quick creation electronic educational materials with using Microsoft PowerPoint. Adobe Captivate is designed for creating more complex electronic textbooks that require the use of complex logical course flow diagrams and various simulators.
Creating e-courses using Adobe products is convenient and easy. To create an electronic course from a Microsoft PowerPoint presentation, you can use a special add-on for PowerPoint - Adobe Presenter 7. This add-on is integrated into the Microsoft PowerPoint menu and allows you to turn a familiar presentation into electronic learning material with integrated audio comments, videos, interactive forms and questionnaires. With Adobe Presenter, you can create self-playing presentations and interactive training courses without leaving your familiar PowerPoint workspace.
Another product designed for creating electronic content for educational courses is Adobe Captivate 5.5. Unlike Presenter, this is a separate application with a wider range of capabilities. Captivate can also transform a Microsoft PowerPoint presentation into an e-learning course, and will also allow you to create an interactive demonstration of a software product, add additional elements to slides to improve visualization and effectiveness of training, track student progress, and also create a training course that can be used in various systems e-learning compliant with SCORM/AICC standards.
You can conduct express surveys during an online meeting
Adobe Connect 8 Licensing
There are two ways to purchase Adobe Connect. The first of them is the hosting version (Adobe Connect 8 Hosted), and this option is very convenient for small companies. In this case, the entire Adobe Connect infrastructure (server part) is located on remote Adobe servers, and the customer only needs to remember his username and password to log in to the system. There is no need to provide fault tolerance and maintain the solution - everything is stored on remote servers and controlled by Adobe.
The second way is to purchase a license for a corporate server (Adobe Connect Server 8). It involves deployment inside an organization behind a firewall. The obvious advantage of this option is independence from external Internet traffic, as well as the ability to install a server integrated with the internal IT infrastructure.
In terms of functionality, Adobe Connect is a multi-module solution. To decide specific tasks, you must purchase the appropriate module. There are four main Adobe Connect modules, which have their own logical licensing options:
- Meeting
Designed for online meetings in real time.
- Training
For organization distance learning(not necessarily in real time).
- Webcast
To organize one-time online events on Adobe hosting resources.
- Events
Additional option for Meeting and Training modules. Needed to ensure automatic registration for seminars, sending information to participants, reporting, etc.
The information in the examples below will help you determine how you can use the Adobe Connect platform to solve different problems in your organization.
Example #1: Internal meeting, meeting with a partner
Regular internal meetings or a scheduled meeting with a business partner can be successfully moved online using Adobe Connect.
Imagine that there are ten participants at a meeting, but some of them work in different parts of the city. Time spent getting everyone to show up and take their place in the meeting room can be wasted and reduce the productivity of the meeting. If, based on the results of the meeting, you need to send documents electronically, this is an additional waste of time.
The scenario for using Adobe Connect 8 in this case will look like this. The meeting organizer creates a virtual meeting room in advance or uses an existing one, changing, deleting and adding modules for interactive communication. For example, to start a meeting, it is useful to create a layout with a large video conferencing module, a small list of participants, a chat module, and a document sharing module to show the presentation. In the future, for discussion, you may need a mock-up of the meeting room with smaller size a video conference module, several questionnaire modules, a document exchange module, a chat module, etc. In addition, the correct distribution of roles for participants in an online meeting will increase the effectiveness of the meeting.
This is what a remote consultation with a technical expert will look like
Example #2: Quick Consultation with a Technician or Expert
In cases where a regular phone call will not allow you to explain the essence of the problem to an expert, and sending a request by email may not be processed immediately, it is very convenient to get expert advice using Adobe Connect.
When selling a complex product or as part of a scientific project, when planning an excursion tour or conducting a medical consultation, a situation may arise when you need to consult an expert, who can only be contacted by phone or via the Internet. Phone call, limited by voice communication capabilities, may be prohibitively expensive - especially if the expert is located in another country. Meanwhile, the ability to connect any person to an Adobe Connect online meeting will allow you to give an expert a link to a web conference and instantly connect him to communication. The ability to manage user roles during a meeting will simplify the task, and as a result, the expert will become a presenter who can show and tell everything. Using video conferencing with video streaming support high resolution, you can show a specialist a failed mechanism part or discuss the patient’s diagnosis. Also in this case, you can use the document exchange, whiteboard, chat and notes modules.
When creating a new online learning activity, be sure to include all required information
Example No. 3: Conducting a marketing event
An event in Adobe Connect 8 is a meeting, seminar, presentation, training course, or virtual training room with additional functions management needed to prepare the event and track the results. Management features include registration tools, reminders, surveys, and reports to process event results.
Creating an Adobe Connect event makes sense in several cases:
- It is necessary to organize registration of participants.
- There is a need to create branded event pages, such as description pages, as well as branded event registration and login pages.
- It is necessary to configure the collected data about participants for subsequent use in reports (since this information is based on information received during registration of participants, it complements reports based on the results of the meeting itself).
- You want people outside your organization to attend the event. As a rule, announcements of events of this kind are published on publicly accessible websites. This way, many potential participants can find out about the event and register for it directly on the website.
- It is necessary to send automatically generated emails - invitations, registration confirmations, reminders and thank-you letters.
The event has three stages:
- Preparatory tasks - determining the required number of licenses, creating content, distributing permissions, inviting, registering participants and sending reminders.
- Activities during the event (require the presence of participants and, sometimes, speakers) - viewing presentations, video broadcasting, file sharing, etc.
- Post-event tasks are to redirect participants to another web page (for example, with additional information on the topic of the event), answering questions from participants, monitoring and collecting information using surveys and reports.
Share the screen of a remote computer (you can select the entire screen or a specific application)
Example #4: Remote support for employees or customers
One of the important tasks for an organization is remote user support. If there are two common basic scenarios, there is only one solution - Adobe Connect 8.
Scenario #1 (IT support)
The IT department regularly receives requests from employees related to the difficulties of operating or configuring application software on work computers. Set up the printer, install new version office suite or antivirus - these and many other tasks can be successfully solved online, using for communication and remote access Adobe Connect web meeting. An online meeting room can be set up so that it is always open for employees to access, and a fixed link to it should be placed on the organization's internal intranet portal. Department employees will be “on duty” in such a virtual room in shifts technical support or IT department. Using the same audio and video conferencing, chat, document exchange module, as well as the ability remote control desktop or a separate application, support staff can provide effective assistance without leaving their desk.
Scenario No. 2 (Consultation with customers)
An Internet portal for a travel agency, law firm, social service, etc. can use Adobe Connect to provide regular online consultations to site visitors. Just as in the previous case, you can constantly keep the web room open with a consultant on duty. Access to this room can be either free or for registered clients.
It’s worth noting that these Adobe Connect use cases are suitable for almost any organization.
Create an electrical safety course from a Microsoft PowerPoint presentation using Adobe Captivate
Example No. 5: Organization of employee training
Modern companies pay great attention to employee training. The training need can be either individual (for example, technical training with a narrow specialization) or covering a large number of employees (for example, regular safety training or general training for sales representatives).
If your company needs to conduct mass regular training, the money spent on Adobe Connect 8 will quickly pay for itself. E-learning using the Adobe Connect 8 platform consists of two parts: preparing training courses and organizing online training. The task of creating electronic material will be successfully completed by Adobe Presenter 7 and Adobe Captivate 5.5. Separately, it is worth noting the ability to create interactive demo videos that Captivate captures from the PC screen. These types of training materials can show you how to operate company-specific software. You can voice the necessary moments in the video and add tooltips when selecting a specific menu item or other action (by default, tooltips are added to each action).
Depending on the requirements for the training scheme, non-linear courses can be created. In this case, the employee undergoing online training will only take part of the course - for example, depending on the results of a pre-test or his role in the organization.
You can also create exam questions to evaluate students using Presenter or Captivate. There are several options for selecting answers to test questions - from the usual radio-button or check-box to selecting areas on the image or sorting the list of answers.
You can publish ready-made training courses either for use on the Adobe Connect platform or in a format compatible with modern systems e-learning. With Adobe Connect, you can publish a training course separately and combine multiple courses into a curriculum (with the next module remaining unavailable until the previous one is completed). Connect also allows you to use the training course as material during a live training session, where the presenter lets participants complete part of the training themselves using a pre-prepared training course.
Adobe Captivate functionality will ensure high-quality testing of students
Example #6: Electronic education in educational institutions
Organization of remote e-learning for students of educational institutions is very relevant. Online training with a teacher in real time (synchronous) or at a time convenient for the student via a pre-prepared electronic training course(asynchronous) confidently take their place in the usual educational process.
Using the Adobe Connect 8 platform to organize an electronic learning process is a very good idea. By creating interactive training courses using Presenter or Captivate, the teacher can reuse them in the teaching process. This is a great opportunity to read basic course lectures once, and then use it again and again to teach students remotely, focusing only on new material.
The functionality of Adobe Captivate will ensure high-quality testing of students. To do this, you can swap answer options in exam questions, and also create collections of questions from which new options are randomly selected for testing each time.
Specify options new testing
The organization of the educational process is already carried out in Adobe Connect 8 and is based on the accounts of each student. Accounts are formed into groups. Online learning courses and programs are stored in Connect content libraries. The teacher assigns groups to take a particular course, monitors student progress in the Adobe Connect panel, and also views statistics on the training course - the time students complete the course and its elements, when answering which questions the most difficulties arise, etc.
In addition, Connect can be used to hold online meetings with teachers or, for example, consultations on writing term papers.
