Over the past few years, companies providing Russian market cellular communication services have made serious adjustments to the work of customer support services. MTS was no exception. If previously subscribers relied mainly on the staff of the consultation center to resolve issues, now increasingly they have to find answers on their own using social networks and their Personal Account (PA). Nevertheless, today you can easily call the MTS operator if you know about some nuances. So, how to call the MTS operator - we have collected all the current communication methods below!

One cannot but agree with the statement that there are a huge number of issues that artificial intelligence, presented in the form of chat bots and auto-informers, cannot solve. Sometimes only a person can get to the bottom of a problem and help solve it quickly. Below are several effective ways by which you can call an operator on a mobile or landline phone, as well as alternative methods connection with the MTS help desk.

1. Call to short number phone for MTS operator users. Finding themselves face to face with questions, the first thing subscribers do is try to resolve them through the call center by calling the service number 0890. But if previously a call in total took no more than 5 minutes, now you can wander through the voice menu for a long time or listen to a melody while waiting for the operator to answer. To speed up the process of connecting with a “live” consultant, it is recommended that while listening to the autoinformer, press the number 2 and after a couple of seconds 0. In addition, it is worth trying another variation: first 5 and then 0.
2. Call the MTS operator from any mobile phone. IN Lately cases when it is impossible to quickly contact a consultant using a short service phone number have become common. Therefore, you always need to have a number in reserve that you can call from a SIM card of another operator. To contact the MTS contact center, this is a toll-free number 8-800-250-08-90. By calling it from a Megafon, Beeline or Tele2 SIM card, the subscriber is taken to the voice menu, in which he should press 2 and then 0. After this, you just have to wait for the operator’s response.
3. Call MTS from a landline number. To call a “live” operator from landline phone, you should dial the phone number 8-800-250-08-90 and perform operations similar to the previous paragraph. In this case, outgoing calls are also not charged.
4. Calling an MTS operator from a mobile phone while roaming. Before traveling abroad, each subscriber must write down in his phone book number contact center+7-495-766-01-66 to contact the MTS technical support operator in roaming. If necessary, you can call it both from neighboring Belarus and from distant Vietnam. Regardless of the country you are visiting, contacting the operator at the specified number is free of charge. By the way, on the official website of MTS it is said that this number is also available for subscribers who find themselves in national roaming.

Alternative ways to contact the MTS operator

It is not always possible to call and get through to the operator’s technical support, therefore, as an alternative, MTS offers its customers to fill out a form feedback, located on home page site. Here you can not only ask a question, but also report fraud or leave a complaint. Before asking a question, you will have to fill out a short form and choose a response delivery method: in the form of a call from an operator, an SMS message or an email. By the way, the first option for getting an answer is a great way to chat live and ask a few more questions.

Through your personal account

Everyone who uses the services of the Personal Account and the My MTS application has the opportunity to independently resolve the situation. The user's personal account serves as a powerful user tool for managing their tariff plan, connected services and other functions.

By mail

To obtain technical support, it is not necessary to be an MTS subscriber. Just send a letter to [email protected] With detailed description Problems.

Social networks and MTS

Apparently, like me, you too thought that cellular from MTS - the best? And, they say, MTS’s technical support is generally excellent. That's what you thought? I thought.

And I believed in all this until I myself had to face the search for an answer to a seemingly simple question: How is it possible?

Well... This is completely justified and deserved - MTS’s connection is truly stable and reliable.

But if any problems arise, it turns out that MTS’s service is not so bright and rosy. And we must admit that it can be quite difficult to contact an MTS operator and get a “live” consultation with a specialist. Because the MTS company did almost everything possible so that you could not call the MTS operator.

As a result, when you call the MTS office, instead of the joyful voice of a living person greeting you with all the warmth and cordiality, you hear in response the voice of an answering machine. Also, of course, similar to a human, but indifferent to your problems, right?

But I really wanted something else... So that MTS would have a hotline whose telephone number would be available 24 hours a day, right? 😉

Well, is it impossible to contact the MTS operator, and is it time to fall into despair? But no! There is a way out, because there is a support phone at MTS, specifically created for such cases.

Moreover. In MTS, the operator's telephone number is quite simple, and you can almost always call the operator for free from both a mobile phone and a landline number.

In general, when you know the solution, then calling the MTS operator is not so difficult. There are 4 such methods. Let's talk about each of them in order.

The easiest way to call the MTS operator

In order to hear a “live operator”, you need to call the single MTS support service number 0890 .

A call to this “service” number of the MTS operator is free! It is not charged.

However, you must be located on the territory of Ukraine, Russia, Uzbekistan or Belarus. But we believe that this is 99.9% true, and we continue to act further.

After the auto-informer starts dictating the menu, don’t wait for the end of his verbal diarrhea! Immediately press 2, then 0.

And here the long-awaited miracle will finally happen. The switch will switch to a connection with the “live” MTS operator.

Let's clarify. It may not happen right away. You may have to wait in line for a bit. You will be kindly notified about the duration of this. But still, the main task has been completed - you can talk to the MTS operator.

How to contact the MTS operator from a landline phone

Well, if you call a short number 0890 You can not? If a phone with an MTS SIM card is not available. What to do then?

The task becomes slightly more complicated. After all, MTS has created a support phone number for this case as well. You can call the MTS operator both from a landline phone and from a mobile phone of any other operator.

You just need to dial not 0890, but 8 800 250 08 90 .

In this case, you will call at the same time. Call center, as by number 0890 . Therefore, the further procedure will be exactly the same.

First, you will hear a voice menu that will dictate a lot of different information to you. You don't have to listen to everything - just Press button 2 immediately, then 0. And after a while you are connected to a representative of the MTS call center.

Moreover. This MTS operator phone is free in the same way as 0890.

Note!

If you are one of corporate clients MTS company, a separate telephone number has been created for you - 8 800 250 09 90 .

Or is it just short - 0990 . A “live” MTS operator will also answer you on it. The phone number is free for calls from mobile phones connected to MTS

How to call an MTS operator while roaming?

Stay outside Russian Federation? Not a problem either! The MTS operator has allocated a telephone number to contact a support specialist in this case as well.

You always have the opportunity to receive highly qualified advice from a “live operator” even in international roaming.

just call phone number +7 495 766 01 66 .

The best part:

All calls to this operator phone created by MTS are also absolutely free!

Even if you are in long-distance or international roaming

How to contact the MTS operator without a phone

Well, as a last resort. When suddenly you absolutely cannot make a call.

A method will help you that is needed just in case the MTS support number is unavailable for some reason. If you suddenly have difficulties with telephone communication, contact the official website of MTS for help.

On the website you can write message to customer support– you can ask it in a special feedback form. And in a very short time you will receive an answer to your question.

It's completely free and the number of questions is unlimited.

Contact information and phone numbers subscriber service"MTS" for residents of all regions of Russia, access to the MTS "Personal Account" and other methods of communication with the operator's help desk.

Unified toll-free MTS customer support number:

8800 250 0890 /

Calls to the MTS help center number 8800 250 0890 are not charged from city and mobile telephone numbers in Russia.

How to call MTS?

A call to the MTS support service using the Hotline numbers from anywhere in Russia, including Moscow and St. Petersburg, will always be free. To contact the operator's customer service from mobile phone, connected to cellular network MTS, please use free short phone help desk and technical support (only for MTS subscribers in Russia).

To call MTS from a mobile phone of another operator (Megafon, Beeline, Tele2, Rostelecom, Yota) or a landline phone, to contact an MTS support operator for free, use the phone number 8800 250 0890.

To obtain personal information, manage services and change the established tariff, please be prepared to provide your passport information to the Hotline employee. Please note that for connecting some additional services Charges may apply in accordance with operator tariffs. MTS call center operator?

Single toll-free support number for the MTS group of companies:

8800 250 8 250

This number provides support for MTS cellular communications, MTS Internet and television clients and "". All calls to the number 8 800 250 0890 paid by MTS. Calls to line number 8800 are absolutely free for callers from landline or mobile phones registered in Russia.

Support number for calls from Moscow and abroad:

+7 495 766 0166

When you are in MTS roaming outside of Russia, you can call the operator at +7 495 766 0166 from your mobile phone completely free of charge.

Calls to landline number contact center +7 495 766 0166 from phones of other cellular operators (including Megafon, Beeline and Tele2) and from local numbers are paid in accordance with the tariffs of the telecom operator. Use this number if you are in international roaming or want to call MTS from a foreign number. Be sure to dial the helpline number at international format from +7 and check the cost of international calls. This is especially important if you are calling from a phone in a hotel room.

MTS subscriber service provides consultations and support to customers on issues of connecting and disconnecting services (both paid and free), changing tariff plan, providing information on the account, blocking the SIM card and other requests. You can contact support 24 hours a day.

MTS subscriber personal account

The MTS group of companies combines three areas: MTS Mobile Communications, and. Each of them has its own separate Personal Account. Please select your personal account depending on which MTS division you are a client of.

Client's personal account available on the official website of the MTS Russia operator. To obtain information about the possibility and procedure of connection personal account, with any requests and comments on its work, please contact the support number " Mobile Tele Systems" 8800 250 0890 or 0890 s mobile MTS.

MTS online customer support

Couldn't quickly get through to the MTS operator help desk? Then contact us through the special feedback section on the MTS website. In this section, you can ask any question, complain, express gratitude, or leave a request for work mobile operator and service in official offices and showrooms. You can also ask any questions regarding the MTS cellular network (claims, services, tariffs) at email to the official address This address Email protected from spam bots. You must have JavaScript enabled to view it.. The company's specialists will try to answer your request as soon as possible.

MTS subscriber service employees are always available to communicate with subscribers in the most popular in social networks: MTS groups In contact with, on Odnoklassniki , V Facebook And Google Plus . You can count on a prompt response through these communication channels with MTS.

Do you prefer to follow latest news operator MTS in a more concise form? In addition to accounts on social networks, MTS maintains an official micro-blog in Twitter where all the latest news and useful information for subscribers are regularly published in a concise form.

Cities in which MTS operates

MTS customer support operates in the following regions and cities of Russia:

Moscow (MSK) and St. Petersburg (SPb), Republic of Adygea (Maykop), Altai region(Barnaul), Amur region (Blagoveshchensk), Arkhangelsk region (Arkhangelsk), Astrakhan region (Astrakhan), Belgorod region (Belgorod), Bryansk region (Bryansk), Republic of Buryatia (Ulan-Ude), Vladimir region (Vladimir), Volgograd region(Volgograd), Vologda region (Vologda), Voronezh region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Transbaikal region (Chita), Ivanovo region (Ivanovo), Republic of Ingushetia (Magas), Irkutsk region (Irkutsk ), Kabardino-Balkarian Republic (Nalchik), Kaliningrad region(Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachay-Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma region (Kostroma), Krasnodar region(Krasnodar, Sochi, Novorossiysk), Krasnoyarsk region (Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region(Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola), Republic of Mordovia (Saransk), Moscow region (Odintsovo, Sergiev Posad, Ramenskoye, Lyubertsy, Krasnogorsk, Mytishchi, Shchelkovo ), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region (Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Orel), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov), Altai Republic (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov region (Rostov-on-Don ), Ryazan region (Ryazan), Samara region (Samara), Saratov region (Saratov), ​​Sakhalin region (Yuzhno-Sakhalinsk), Sverdlovsk region (Ekaterinburg), Republic of North Ossetia-Alania (Vladikavkaz), Smolensk region (Smolensk), Stavropol region (Stavropol), Tambov region (Tambov), Republic of Tatarstan (Kazan), Tver region (Tver), Tomsk region (Tomsk), Tula region (Tula), Republic of Tyva (Kyzyl), Tyumen region (Tyumen), Udmurt Republic ( Izhevsk), Ulyanovsk Region (Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary) , Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl Region (Yaroslavl).

Additional information on special rates MTS and on our website.

In contact details, tariffs, addresses of official websites and geography of presence mobile operator subject to change. Check current background information by phone 24/7 hotline“Mobile Tele Systems” (reference and information service of the telecommunications company) 8800 250 0890 or on the company’s official website www.mts.ru. Information about multi-channel phone numbers. and links are current as of January 2019.

To control the quality of customer service, all conversations with operators of the MTS subscriber service consultation center are recorded. We ask you to be understanding when recording, as this is necessary to control the quality of customer service. All your additional questions, including “ ” or, for example, “What is the MTS operator number,” will be considered and will receive a prompt response from the MTS support service as well as on the official website of the telecommunications company.

Support centers are created by operators to provide the client with the most convenient assistance when communication problems arise. But center operators can solve almost any issue. Calls to them are made absolutely free , and employees work around the clock.

Question: “How to call the MTS Russia operator?” may arise in other cases, for example, when it is required detailed information about the tariff. It is useful to call the operator and, if necessary, connecting additional services or internet settings. After all, it’s much faster to take advantage of the MTS opportunity call the operator for free than going to the office for every action or looking for commands on your own.

How to call the MTS operator for free

Usually clients no questions arise with how to call the MTS operator. You can find the support center number on all packages and documents included in them. If for some reason paper from SIM card were lost, then it’s worth writing down how to call the MTS operator directly free of charge. For these purposes, the company has allocated special number 0890 . Regardless of region connection is the most convenient way to call the MTS operator.

Before the MTS operator answers, the phone number support center allows you to view the menu where you can find it yourself a bunch of useful information. It is likely that this will be faster, since you will be able to talk to the MTS operator only after a long wait.

Important! MTS subscribers have access to a free call to the operator in any region of Russia. In addition, you can reach a specialist even if your SIM card is blocked due to a low balance.

The most frequently asked questions related to how to quickly call to the MTS operator, specifically to users mobile communications. Them recommended to use single support number 0890 . Also call the MTS operator from mobile for free subscribers can use the phone 8-800-2508-250 . This number allows you to call the MTS operator for free from any home and mobile Russia.

Important! While in intranet roaming better use the number 0890 to contact the operator. This will help avoid billing errors.

Today, MTS's services are very diverse. Among them there are not only cellular communications, but also the Internet, television and even banking. If the subscriber no possibility call from cellular MTS, then he should dial the number 8800250-0890 .

When you find outside Russia Toll-free 800 series numbers will no longer be available. Nevertheless, a person may need to both call MTS and resolve urgent issues . In this case, federal MTS telephones are available for communication with the operator +7-495-7660166 .

Important! Call the number+7-495-7660166 free only for MTS clients. In other cases, you will have to pay for the call according to the terms of the tariff plan.

Phones for communication with mobile operators of other operators

Short number available only to subscribers , registered in the MTS network. The rest will have to for free communication dial the phone with the operator 8800250-0890 . This number is available from all mobile and landline phones that are registered at Russian operators communications , you won’t be able to call it from other countries.

MTS Customer Application Processing Center

Service legal entities differs significantly from providing services to private clients. They need to record their applications through a specialized service . Let's look at its main features:

• Activation or deactivation additional options, services, etc. are performed based on requests within 1 day .
• You can use the service only after submitting written statement to link the organization's mail. It certified by seal, signed by the director of the company and on paper transferred to one of the nearest salons.
• Applications can be submitted via branded email address or by fax +7-495-7660058 . In this case, the papers no longer need to be certified by the head of the organization.

MTS support for organizations

The company service center is ready to help clients and legal entities at any time. persons. Through it you can do following operations :

• Transfer money And options between accounts, as well as their combination.
• Order and receipt financial documentation, including a variety of reports in paper or electronic form.
• Ordering new numbers And services, as well as turning them off.
• Tariff changes And numbers, as well as installing and removing locks.

Support for legal entities persons by fixed numbers

Organizations also can 24/7 contact support. They have access to information, including on services fixed line. Support center operators will answer all questions by services offered, will tell you about long-distance communication services, help you connect or disconnect additional options, and will also accept an application for a contract.

If you try to call the MTS operator, you will very soon discover that the company has done everything possible to avoid “live” communication with its subscribers. Apparently, they believe that MTS clients can solve all problems with the help of an autoinformer or on the official website mts.ru.

How to call a “live” operator from a mobile MTS?

All subscribers of the MTS operator are well aware of the free short number 0890 . Everyone is also well aware of how difficult it is to reach a live person on it: the waiting time on the line can be 30-40 minutes or even more.

But few people know that the operator has two more free short numbers for connecting to the customer support center. This 08460 And 0605 .

You may have already come across the number 08460 when you pressed the help button in mobile application. And you probably had doubts: “is this a paid number?” We hasten to dispel them: call the MTS operator using a short number 08460 it's completely free.

Number 0605 The operator does not advertise at all. Moreover, the official website says that it only works for VIP clients. But in fact, absolutely all subscribers can call the support service on this phone number for free.

Regardless of which of the listed numbers you call the operator, you will first have to listen to the autoinformer. The good news is that the voice menu on all three customer service phones is the same. Therefore, to connect to a “live” operator you need to follow one algorithm:

1. Call one of the short numbers.
2. Listen to the company's news and offers and wait for the voice menu to start. You don’t have to wait for the autoinformer to announce the entire menu, but immediately press the key 2 , then 0 .
3. Now you will be asked to rate the quality of service. You can agree or refuse by pressing the appropriate keys - 0 or 1 which one doesn't matter.
4. After these steps, the autoinformer will inform you that an operator will answer you soon and all conversations will be recorded. All you have to do is wait for the connection.

How to call the MTS hotline from other phones

It has been noticed that if you call the operator at “8-800...” from any other phone, be it Megafon, Beeline or a landline number, the connection to a “live” specialist is much faster. But if you try to call this phone from an MTS mobile phone, you will hear that this number not serviced. So this option for communicating with support is only suitable if you have a SIM card from another operator.

Instructions:

1. Call toll free number 8-800-250-0890 from any mobile operator ( not MTS) or from a landline phone.
2. Wait for the voice menu to start and press the key 1 , then 0 .
3. Agree or refuse to evaluate the operator’s work by pressing the appropriate key.
4. Wait to connect with a specialist. Typically the wait on line is 10-20 minutes.

Note:
You can only reach the operator at 0890, 08460 and 0605 using an MTS SIM card. For calls from phones of all other providers, the number is 8-800-250-0890.

MTS operator number for corporate clients

If you are the owner of an MTS corporate number, then to contact the support service, call federal number 8-800-250-0990 .

How to contact the MTS operator in roaming?

In national roaming, that is, when traveling around Russia, you can call the customer assistance service using the same numbers as in home region — 0890 or 8-800-250-0890 . See above for how to reach a live specialist using these numbers.

For subscribers located abroad (in international roaming) there is a hotline number +7-495-766-0166 . If you call from an MTS SIM card, the call is free. Please note that this number must be dialed in international format - via +7 .

How to call an MTS operator from Crimea?

Since Crimea is a subject of the Russian Federation, the same numbers are valid on its territory as throughout Russia. It doesn’t matter whether you purchased a SIM card on the peninsula or came here from another city in the Russian Federation. To contact a call center specialist, dial 0890 or 8-800-250-0890 . The call will be free.

If you find yourself in Crimea with a Ukrainian MTS SIM card, then you are in international roaming. To call your operator - MTS of Ukraine, you need to call +38-050-508-1111 or to a short number 111 . Calls to both numbers are paid.