Finding a Russian Post parcel is quite simple, for successful tracking you will need 2 components: the postal identifier of your parcel and our website :) ✅ So that we can find out where the parcel is - enter the postal item number in a special window ➤ Next, click on the button in the form of a “magnifying glass” and that’s it done - now you can see the entire route of your parcel on the screen.

track your parcel using track pochta.ru

Where is the Russian Post package❓

How do I find out where my package is❓ - this is exactly the question many users come with.
✅ The answer is Yes! We can find out where the Russian Post parcel is located, please help us and do just one small action - fill out the form to track the track number of your Parcel and click on the “magnifying glass”. ➤ After this, our website will happily and at the speed of sound :) be able to track the parcel and provide all the necessary information.

You can track an international parcel❓

The process of tracking international parcels is our favorite ❤ activity :). There are slight differences from domestic Russian Post shipments. The postal identifier assigned to international parcels usually contains additional characters in the form of capital Latin letters; each country has its own unique set of letters. For example, for Russia it is “RU”, parcels sent from/to China are marked with the letters “CH”, Hong Kong is identified as “HK” - a complete list of countries and postal codes is available on the wikipedia website. Why did we suddenly decide to tell you about these mysterious country codes? The fact is that many users enter only numbers, without letters, into the tracking field, or enter letters in Cyrillic (Russian keyboard layout) - because of these errors, the service cannot find parcel by number. Correctly enter the track number with all the information (letters and numbers) in the designated order + type the letters on the English keyboard - then the site will be able to track the parcel in the database. Examples of format for international parcel numbers:

• RU201586016HK
• RU383267170CN
• NL111741297RU

track an international parcel by Russian Post

How to track a Russian Post parcel?

Instructions for tracking parcels on our website:
• To track a parcel and find out in which particular department the caring hands of Russian Post employees touched it last time, you need to know its unique identification number. You can find it on a check issued at the post office, or you can receive it from a third party - this can be the online store where you placed the order or a private person involved in the process of sending the parcel.
• You know the track number ❗ - this is great news, congratulations :) Enter this number into the form as shown in the screenshot below and let our website track the entire path of the parcel.

how to find out where the package is

What to do if Russian Post parcel tracking “failed”? Or possible reasons lack of information on the parcel:

• The first, and also the most common (trust our experience) cause of the problem with the lack of parcel tracking information, is a simply incorrectly entered postal item number. Check the number entered in the tracking field, if you entered everything correctly - read on;)
• Perhaps the parcel was sent just a few hours ago and that is why the service cannot find the parcel in the Russian Post database. Conclusion: if your parcel was sent no later than 24 hours, we strongly advise against worrying about its loss, everything will be fine :) Try repeating “package tracking” after a while.
• Parcel tracking failed due to a service failure - yes, this can even happen to us :) The fact is that on our website, as well as on the official website of the Russian Post (pochta.ru), there are delays or malfunctions electronic databases data that leads to time delays in tracking. There is no reason to panic - we apologize for the temporary inconvenience. Remember, we value each of our visitors and do everything to make searching for your parcel as fast and convenient as possible ✈ for you.

What is the parcel tracking number?

The word “track” migrated to us from in English, its “parent” is tracking (EMS is an abbreviation for the Russian Post division responsible for express delivery. The main difference between ems items and “regular” parcels is the speed of their delivery to the final addressee. Such items are delivered much faster ✈ and usually by courier from hand to The downside to sending EMS parcels is the cost of such services - it is several times higher than standard rates.

ems tracking

One of the most proven and simple methods to find out where the parcel is - to track the parcel using the Russian Post track number.

To find out where this or that product is being shipped, recipients and senders need a bill of lading number or a tracking number, or a short TTN. The sender receives such data when registering documents at the branch. The declaration consists of 11 or 14 numbers, which are shown in the upper left corner of the document. These numbers are entered into the column called “Tracking Number”, and click “Track”. And within 2 minutes the exact location of the product of interest is known.

This is not possible when the transfer is sent from branches. Such branches are located in small towns and do not have their own base. This is the main reason that the shipment will take place in 2-3 days, and so will the registration.

Immediately after it gets to the department that has its own database, it will be registered. Only after completing this procedure is it assigned special number, and then it is allowed to find out the location.

Use our convenient tool and track the location of your mail.

International shipment tracking

International shipments are serviced by the Russian Post International group. A young service that tries to serve clients as comfortably as possible for each of them. When sending, the sender receives a tracking number. If available, they will know where the cargo is at any stage of delivery. Abroad, delivery from this company is carried out by courier into the hands of the addressee.

Everyone can try to use the international service and feel that the world is, in fact, much closer.

Which shipments can be tracked?

Modern senders send everything, literally. It could be:

• ordered letter;
• Appliances;
• products;
• furniture.

Even vehicles can be sent by Russian Post. But this is not the entire list of possible assortments. In addition, the person will have a declaration in his hands, with the help of which it is not a problem to find out the exact location of the cargo. And you can do this without leaving your home, as long as you have a computer and access to the Internet.

How to track a parcel by recipient's last name

You can receive and track it exclusively via TTN. We recommend checking the details with the sender. If this is not possible, and the express waybill number is lost, no need to worry! It is worth contacting the nearest department, where they will quickly restore the TTN number. To renew, a company employee will require a passport and phone number.

If you can do without tracking, then when the transfer arrives at the department, the person will be notified text message. The necessary information is indicated there.

Tracking by shipment number

The situation is identical as with the recipient's last name. It is impossible to track by phone number, but you can track it by the departure number! To find out about the location of a shipment, a person must have the bill of lading number. There is no other way.

How to track the movement of a parcel from abroad?

To track the movements of international postal items (IPO), a postal monitoring system has been developed, the main tool of which is a unique tracking number. This number consists of digital and alphabetic characters, and is also duplicated in the form of a barcode. Modern postal logistics terminals are equipped with barcode scanners and, when the MPO passes through such a terminal, the tracking number data is read and sent to the servers of the international postal system monitoring.

Thanks to this system, it is very easy to find out the location of the MPO. This can be done on the websites of government postal services or private logistics companies. In addition, there are convenient tracking services - trackers that combine tracking systems of many countries and private carriers.

What is a tracking number?

Tracking number is a number for tracking the movement of your cargo, provided by postal services. The tracking number is standardized by the Universal Postal Union and has a strict structure.

The standard international tracking number is XX123456789XX:

• the first letters indicate the type of shipment, for example, CA-CZ – parcel with tracking, EA-EZ – express parcel sent by one of the international express delivery services, for example EMS, RA-RZ – small registered package with tracking, LA-LZ – small package without tracking
• Next comes a unique eight-digit code, and the ninth digit is a verification value calculated using a special algorithm,
• the last Latin letters indicate the country from which the parcel was sent, for example, CN - China, US - USA, DE - Germany.

Official and full information available via link ( PDF document, English language).

To check if your tracking number is up to standard, use the form provided on the UPU website (Excel spreadsheet).

The seller provided a tracking number, but there is no movement of the parcel.

• Information in the mail monitoring system may be delayed. The normal situation is a delay of 3-5 days.
• The seller provided a pre-reserved number, but the package has not actually been shipped yet. Wait 3-5 days and clarify the situation with the seller.

I just paid for the order, and the seller already gave me a tracking number. All this is suspicious.

There is nothing suspicious about this, because abroad there has long been a system for reserving postal items that are purchased in advance. The seller only needs to enter the addressee’s details and print out the finished form with a tracking number.

What information can I get from my tracking number?

Using the tracking number you can get the following information:

• method of sending MPO;
• where (export) and where (import) MPO is moving;
• find out the stages of movement of international goods - export, intermediate delivery points, import, customs clearance, delivery to the addressee within the territory of the recipient’s country;
• mass of MPO (not always provided);
• Full name and exact address of the recipient (usually this information is available on official trackers of postal and courier services).

Judging by the track number, the parcel is heading to another country.

• The seller mistakenly provided the track number of another parcel or confused the numbers. Ask for clarification on this point.
• There was a failure in the mail monitoring system. The parcel will still be delivered to its zip code and address.
• The seller deliberately provided a different track number; the parcel might not have been sent at all, hoping for the lack of experience or inattention of the client. Chinese sellers often sin with this.

The IPO tracking number has a non-standard appearance. Why?

The standard tracking number of the form XX123456789XX is specific only to national postal operators that are members of the Universal Postal Union (UPU). There are several common reasons for receiving a non-standard tracking number:

• The parcel was sent through large private delivery services - DHL Express, UPS, Fedex, SPSR, Meest, etc., which have their own internal standards for generating a tracking number. Usually this number only has number format and is tracked on the websites of these services or on aggregator trackers;
• The package was sent from China via local carriers.
• The seller made a mistake when writing the tracking number. Here you need to check with the seller that the number provided is correct;
• the seller knowingly provided a false tracking number in order to deceive the customer. This is typical for Chinese sellers on Aliexpress. In this situation, only a dispute will help.

My order was sent through a national postal operator, but the number for international tracking not provided. Why?

Not all postal items automatically receive an international tracking number. The fact is that all MPOs are divided into “small packages” and “parcels”. A standard small package (parcel) is considered to be a shipment weighing less than 2 kg and is not assigned a tracking number. In some cases it is possible to additional fee register such an IPO and receive a tracking number. MPOs weighing more than 2 kg fall into the category of parcels and are assigned a tracking number, but even in this case it does not always have international format. Parcels are divided into regular and priority (registered). The latter have an international tracking number.

Who should provide me with the tracking number?

In the case of purchases in foreign online stores and auctions, the tracking number is provided by the seller after payment for the order.

What determines the speed of MPO delivery?

There are a lot of conditions and factors here. The main ones include:

• choice of delivery method - regular or priority (express) mail;
• choice of delivery operator - state postal service or private express carrier. The delivery speed of private courier services can be 3-5 times faster than using regular postal services;
• features of the work of postal operators in a particular country. For example, USPS mail is much faster than Russian Post;
• distance between sender and recipient;
• depending on the time of year, weather conditions, disasters. For example, during the Christmas sales and pre-New Year rush, the flow of parcels increases sharply and postal operators do not have time to process all parcels on time. This leads to delays.

When exactly will I receive my parcel?

There is no exact answer to this question. In this case, it is much more accurate to use the concept of expected delivery time. The website of each national postal operator contains information about the average delivery time by one method or another to a specific country. Stores also provide this information when choosing a delivery method.

The situation is clearer with courier carriers - DHL Express, UPS, Fedex, SPSR, etc. In 80% of cases, delivery is carried out the same day or within the next 3 days (if there are no problems at customs).

Delivery times for standard MPOs to Russia from the USA and European countries vary within the following time limits:

• EMS departures- 7–14 days.
• Registered parcels and parcels - 14–30 days (depending on the distance from key centers of international postal exchange).
• Simple packages and parcels - 18–40 days.
• The average delivery time for parcels and packages from China and Southeast Asian countries is about 21–40 days.

I was sent a parcel weighing 1 kg (for example), but according to the track number in Russia, the weight became 0 (or much less than 1 kg). What is this connected with?

This is a very common situation when, after exporting to Russia, the parcel “loses weight” down to 0 grams. It’s just that some sorters are too lazy to weigh each MPO and enter this data into the tracking system.

The second option is sadder. If at any stage of delivery or customs clearance the parcel suddenly loses weight, this may indicate theft of the investment. This is a direct reason to insist on opening the parcel at the post office upon receipt. A parcel with a difference in weight must have a corresponding certificate.

The DHL Express, UPS, Fedex parcel was detained at Russian customs (sent to the store). For what reason?

The most common reason is exceeding the investment value limit for courier MPOs, which for Russians is 200 euros. You can read more about the features of courier services in our articles:

Also some courier services They organize delivery only to large cities of the Russian Federation and, if you are a resident of a small town on the periphery and do not have the opportunity to come to the company’s office, the parcel will be sent back.

My package ended up in another country. What should I do?

There are two possible reasons for this:

• The parcel is delivered in transit through third countries and the final destination has not changed. There is no need to worry, this is normal practice. Especially when delivered by courier services.
• The seller mixed up the tracking numbers or entered the delivery address incorrectly. This happens extremely rarely and the problem should be resolved directly with the seller.

The package was sent from the USA via USPS. What is this and where can I track such parcels?

Parcels sent by USPS can be tracked on the official USPS website or on our tracker.

Most Common USPS Statuses

Electronic Shipping Info Received - information about the postal item was received in electronic form.

Shipment Accepted - accepted from the sender.

Arrived at Sort Facility - arrived at the sorting center.

Processed at USPS Origin Sort Facility - mailing passed sorting at the postal collection point.

Dispatched to Sort Facility - left the sorting center.

Notice Left (Business Closed) - the postal operator attempted to deliver the parcel, but delivery did not take place, because The delivery location was closed. A receipt was left for the recipient.

Processed Through Sort Facility - The mail item has left the postal sorting facility in the direction of delivery (export to the destination country).

Customs Clearance - transferred to customs.

Customs Clearance delay (Held in Customs) - the parcel is detained at customs.

Customs clearance processing complete - customs clearance is completed.

Delivered - delivered.

How do I know when my USPS mail has left the USA?

Most often, IGOs ​​leave the United States when the following statuses are assigned:

• Processed through USPS Sort Facility, JAMAICA, NY 11430
• Processed through USPS Sort Facility, LOS ANGELES, CA 90009
• Processed through USPS Sort Facility, CHICAGO, IL 60666
• Processed through USPS Sort Facility, MIAMI, FL 33112
• Processed through USPS Sort Facility, CHICAGO, IL 60688
• or International Dispatch

Where can I get information about the work of the German post office Deutsche Post DHL and where can I track parcels from Germany?

Detailed information about the work of the German state post and how to track IPOs from Germany can be found in our

Delivery from England via Parcel Force. What is this?

Parcel Force is the express delivery division of the UK's Royal Mail. In Russia and the CIS countries, Parcel Force shipments are delivered by local EMS services. You can find out detailed information about the work of the Royal Mail of Great Britain Royal Mail from ours.

Shipping method on eBay is International Priority Shipping to Russia. What does it mean?

In this case, delivery to Russia is carried out under the terms of the eBay Global Shipping Program, which implies the presence of an intermediary in the USA at the delivery stage. More detailed information is in ours.

The online store offers direct delivery to Russia (CIS countries) through the company Borderfree (FiftyOne). What kind of company is this and where can I track the progress of my order?

Borderfree is an American logistics company that provides American stores with delivery services to international customers. The company operates according to a conventional sweat forwarder scheme, that is, it collects orders from stores in its warehouses in the United States and then forwards them to a customer outside the United States. The company charges a commission for its services. Borderfree's contractors for delivery to Russia and the CIS countries are the courier companies DHL Express and SPSR. You can track the movement of parcels on the company’s website using your order number and email address.

Delivery from China (Aliexpress and other stores) via Swiss Post and Sweden Post

IN Lately Many sellers on Aliexpress offer a choice of delivery via Swiss and Swedish postal operators. For many, this raises a logical question - what do China and Swiss Post have to do with it?! The point here is that Swiss Post and Sweden Post have representative offices in China and deliver parcels from the Middle Kingdom with a transit point in Switzerland and Sweden, respectively. The Chinese began to use the services of European carriers due to serious bans on the shipment of Li-Ion batteries by China, Hong Kong and Singapore Post. Delivery scheme: Singapore - Switzerland/Sweden - Russia (other countries). The track number for such shipments is RXXXXXXXXXXCH for Swiss Post and RXXXXXXXXXXSE for Sweden Post.

You can track it on the Swiss Post website www.swisspost.ch and the Sweden Post website www.posten.se

My package was lost (the attachments were damaged, completely or partially missing). What should I do?

If the parcel is lost, you should contact your Postal office and write an application to search for the parcel.

To avoid becoming a victim of unscrupulous customs or postal workers and to avoid receiving a brick instead of an iPhone, you should read about receiving parcels at Russian Post offices

What does “sent to airline” status mean? How long will it take for the parcel to arrive after receiving the “sent to airline” status?

“Sent to airline” is the last status that a parcel can receive while in China. Once the package has received the “sent to airline” status, it is no longer under the control of China Post. As a rule, the parcel arrives in the destination country within 2-4 weeks from the date of receipt of the “sent to airline” status. Typically, the “sent to airline” status does not change until the package reaches its destination or is delivered to the recipient.

Be careful if more than 30 days have passed after receiving the “sent to airline” status and you still have not received the package. Perhaps it got lost or its shipment was delayed in another country. In order for the seller or store to return your money, you need to file a claim.

What does the “Import Security Scan” status mean?

If your package has received the “Import Security Scan” status, there are three options:

If the parcel was not originally sent from China, and the LOCATION column indicates a city in China, for example, Beijing, Shanghai, etc., this means that the parcel was delivered to China, and will be delivered to the recipient after customs clearance. See the question How to get a refund for a lost package or a package that took a very long time to be delivered.

What does the “Import Customs Scan” status mean?

If your package has received the “Import Customs Scan” status, there are three options:

If the package was originally sent from China and the LOCATION column shows a city in China, such as Beijing, Shanghai, etc., it means the package was sent back to China from overseas. Typically, the package is sent back to the supplier and the recipient will receive it later if the supplier pays an additional shipping fee and sends the package again.

If the package was originally sent from China and the recipient's country is indicated in the LOCATION column, this means that the package has been delivered to the customs office of the destination country and will be delivered to the recipient after customs clearance.

If the parcel was not originally sent from China, and the LOCATION column indicates a city in China, for example, Beijing, Shanghai, etc., this means that the parcel was delivered to China, and will be delivered to the recipient after customs clearance.

What does the status “In Customs-Control warehouse” mean? How long will it take?

The status “In Customs-Control warehouse” means that the parcel is in a customs warehouse awaiting inspection before export or airmail.

What should I do if the status of my parcel does not change for a long time from the status “Export Security Scan”, “Export Customs Scan”?

What does the status “Success find: 0 items!” mean? or " China Post has not received the parcel”?

If you tracked the parcel by tracking number and the status of the parcel is “China post has not received the parcel” or “Success find: 0 items!” (“Result - 0 parcels”), this means that the seller (supplier) gave you a non-existent (invalid) tracking number, which is not assigned to any sent parcels in the China Post database.

There may be several reasons:

The tracking number is incorrect.

Less than 48 hours have passed since the seller sent the goods, China Post has not yet updated the information about the parcels.

The seller has not shipped the items for some reason, such as “out of stock,” but plans to ship them later.

To understand what is being discussed in the three points above, you need to know how the parcel tracking system works by number:
China Post can easily attach a label with a non-existent number to any package. The tracking number is invalid and the parcel cannot be tracked until China Post assigns the tracking number to it. Payment system Paypal, ebay and Aliexpress sometimes receive non-existent tracking numbers from many scammers who send these numbers to fill out payment information. Many marketplaces such as ebay or Aliexpress require the seller to ship the order within 24 hours of payment, so some sellers may provide a non-existent tracking number to avoid penalties. Later, when the seller restocks the goods, he uses the same tracking number to ship the goods, and using this number it will be possible to track the parcel on the website within 48 hours after the actual date of dispatch.

What should I do if the status of my parcel is “Success find: 0 items!” or “China Post has not received the parcel”?

• If you received the tracking number within 48 hours after shipment, you may need to wait two more days until the China Post database is updated.
• If you received a tracking number more than two days ago, you may need to contact the seller and check with them for the real shipping date and real parcel number. Tell the seller that you want to track the package using the number on the website within 48 hours after shipment, otherwise you will file a claim. As a rule, the seller gives new number tracking, actual dispatch date or planned dispatch date, which can be checked later on the website.
• If the seller again gives you incorrect shipping information or doesn't respond at all, you should file a claim with ebay, Aliexpress or Paypal and ask for a refund. You can also leave negative feedback about the scammer after the refund.

What does the “Export Security Scan” status mean? How long will it take?

What does the “Export Customs Scan” status mean? How long will it take?

“Export Customs Scan” means that the package is ready for customs inspection. Once the customs check is completed, the parcel will be sent by airmail.

What does the status “Arrival at inward office of exchange” mean?

“Arrival at inward office of exchange” means that the parcel has been delivered to the customs office of the destination country. Once customs clearance of a parcel received from abroad is completed, the parcel will be delivered to the recipient by the postal service of the destination country.

What does the status “Departure from outward office of exchange” mean? How long will it take?

“Departure from outward office of exchange” means that the parcel is ready for customs inspection. Once the inspection is completed, the parcel will be sent to airmail.

What do the statuses “NULL”,”PEK NULL”,”PVG NULL”,”Opening” mean?

Some users, after searching on other sites, see that the parcel status is “NULL”,”PEK NULL”,”PVG NULL” (“PVG NULL”) or “Opening” ) etc. In fact, these strange statuses are errors resulting from incorrect translation of the China Post database.

How to file a claim and request a refund for an incorrect parcel number and a parcel that was not received?

Many recipients whose parcels are delivered by China Post often ask the following questions:

The tracker site informs that the parcel was returned to the seller, but he does not confirm receipt of the return and refuses to return the money, how can I get the money back?

The tracker shows that the package was returned to the supplier, or displays the status “unsuccessful delivery”. How can I get a refund from China Post?

The parcel status has not changed for more than 40 days, I still have not received the parcel, can I contact the seller or China Post about a refund?

The answers to these questions are almost the same:
China Post does not deal directly with the recipient. China Post accepts inquiries and claims only from the supplier who has an original receipt for acceptance of the goods for transportation.
So, it is better for the recipient to use the mechanisms provided by ebay, aliexpress, paypal and file a claim for non-receipt of the parcel as quickly as possible.

Once you have filed a claim, the seller must confirm that the package was successfully delivered to the buyer. If he/she cannot provide such confirmation, the money will be automatically returned to the buyer.

How to file such a claim for non-receipt of a parcel?
On ebay, paypal and aliexpress there is a link to a web page called a "dispute resolution center" or "claims center". You can file a claim for non-receipt of your parcel there. All detailed guides you will find on the site:

Is there a period when I can file a claim for non-receipt of a parcel?
YES. On ebay and paypal you need to file a claim within 45 days of payment. On aliexpress this period is 60 days.

What if I missed the claim deadline but still want a refund?
If you missed the deadline for filing a claim, the only thing you can do is contact the seller. Large sellers with big amount positive reviews will most likely offer you an option that suits you in exchange for a positive review. This will increase sales in their store.

What if I purchase items from a site that does not have a "claims center" and I did not pay through PayPal?
Unfortunately, in this case it will not be easy for you to get your money back, often impossible. Therefore, we advise you to buy goods from Chinese sellers at large trading platforms, such as ebay, Aliexpress, Amazon, DX, etc., with a high level of buyer protection.

If you buy goods on little-known sites, try to pay for purchases through Paypal. NEVER use bank transfer systems money transfers, such as Moneygram or Western Union, electronic currencies such as bitcoin to pay for goods, even if you make purchases on well-known sites - ebay or Aliexpress, but from unfamiliar sellers.

If a problem does occur and you paid for the purchase with a payment card, you can contact the bank and use the chargeback procedure. The procedure is described in the article:

Parcel status from China Airlines, place PEK. What is this?

The PEK code is assigned by the International Air Transport Association (IATA) to Beijing Capital International Airport. This status means that the parcel has been sent from this airport to the destination country.

Date of publication: 01/19/2018

Any registered postal item, be it a parcel, parcel post or registered letter, has an individual track number. Using the track number, the sender or recipient, or any other person who knows this code, can track the movement of a parcel or registered letter from the moment of acceptance to the moment of receipt by the final addressee. But how can you find out the track number of a parcel sent by mail?

So, after registering the parcel at the Russian Post office, the shipment is assigned a unique track number. The track code is indicated in the receipt, which the postal operator must hand over to the sender.

The number we are interested in consists of 14 digits. In this case, sometimes the last digit is indicated with a space - it must also be taken into account.

The track number in the receipt may be indicated after the words: “ RPO No....», « Number mail id " etc. But in any case, finding the 14-digit combination we need will not be difficult.

If you are the recipient of a parcel or registered letter, then for tracking, find out the track number from the sender. Online stores and private sellers very often provide the tracking number themselves, without additional request from the buyer.

How to find out the tracking number of a parcel if you have lost your receipt

It happens that the check is lost or someone throws it out of the household. After all, few people keep receipts from the store, but why is a mailed receipt better?

The check receipt, which is issued at the post office, must be kept, not only in order to find the tracking number of the shipment at the right time, but also in case of loss of the parcel, the check will be needed to write a search application.

So how can you find out the tracking number of a parcel if the receipt has been lost? The only option in this case is to contact the Russian Post office again, from where you sent the shipment, and ask to see the track number based on your last name and the date the parcel was sent. If you don’t remember the date, you can also find the data by last name. The less time passes from the moment the parcel is sent, the greater the chance that the data you need will be found.

At the same time, as they write on the forums, the postal operator’s responsibilities do not include searching for data about the item if a check is suddenly lost. That is, in this case you should only rely on the responsiveness of the postal employee. True, in some regions there is a paid additional service at the post office to restore a lost check.

All types of letters that are sent via Russian Post are divided into two categories: simple and registered. The first category includes simple letters, the second - registered and valuable.

Registered mail items (RPO), unlike simple mail items, undergo a registration procedure at the time of sending at the post office: data on RPO are entered into a special information system of the Russian Post. During the registration process, each shipment is assigned a unique track number (mail identifier). When preparing the letter for sending, the operator places a sticker with a barcode on the envelope, which encrypts all information about the RPO, including the track number by which the user can track the registered letter.

During forwarding to the final address, correspondence goes through several stages: starting from the acceptance stage, primary sorting in a regional sorting center and ending with sorting in the post office of the destination region, processing in the address post office and delivery to the addressee.

Each letter, arriving at a new stage of forwarding, is scanned using a barcode. Thus, for each departure to information system the entire forwarding path is displayed.

How to track your order and valuable letter

The main stages of mail forwarding are displayed in the public domain. To track a registered letter, the user just needs to enter the tracking number of the shipment into the tracking service. If you are the sender or recipient of correspondence sent by mail, you can track it on the official website: pochta.ru. All other services take information from this resource.

To receive data on the movement of a letter online, just register Personal Area on the Russian Post website and add the track number of interest to the tracked list. After updating the letter delivery information, messages will be sent to your email.

You can track a sent letter by tracking number and receive information about it in real time using the official Russian Post application, which can be installed on your mobile phone.

How to find out the tracking number of a letter

After paying for the mail forwarding service, the sender is given a receipt containing the shipment tracking number. The postal identifier for items sent within Russia consists of 14 digits; international – 13 characters (contains numbers and Latin letters).

The combination of numbers (or numbers and letters) we need in modern Russian Post checks is written after: RPO No.

To track a letter by RPO number, the numbers in the tracking service must be written without spaces, even if the last digit in the receipt is written separated by a space.

What to do if you lost your receipt

Some users who send a letter by mail for the first time throw away the checks received after sending. Of course, even an experienced client can lose a receipt. What to do in this case? How to track a registered letter without a check?

The letter can only be tracked using the RPO number indicated on the receipt. Without a track, tracking is impossible. Therefore, the only way out of this situation is to restore the check. True, this task is not an easy one. Russian Post operators are not obliged to restore lost receipts. Therefore, in this case, you will have to rely on the favor of the postal employee. Important: the less time passes from the moment of sending, the greater the chance that the operator will be able to restore the check using the sender’s last name and the date (time) of sending.

How to track a letter by recipient's last name or address

As noted above, the only way, how you can track a registered and valuable letter - this is by the postal identifier number from the receipt issued after payment for postal services. There are no other ways to find out where your mail is located. Tracking services provide data on the location of correspondence only based on the track number, and not the recipient’s name or address.

During shipment, correspondence passes through several sorting centers. It is impossible to find out by your last name which of them contains your letter.

Some information sites write that despite the lack of a postal identifier, you can find special Internet resources that track a letter by name or address. In fact, such services do not exist.

How to track a registered letter by track number and recipient's last name