The Akado company provides residents of Moscow and the Moscow region with Internet access, cable television and telephone services. In order to apply for connection to Akado telecommunications services, you just need to go to the official website and home page Check if services are available specifically for your home by entering its address.

After you have submitted your application, a company employee will contact you to clarify connection options and agree on a date convenient for you.

The website has a personal account in which Akado clients have the opportunity to manage their services. Also available in Akado hotline, where technical support will help make using Akado services not only more convenient, but also make the work of the company’s employees easier.

Akado hotline number

+7 499 940-00-00 - single free phone Akado support services.

You can call here 24 hours a day and free of charge. Thanks to this, the problem will be resolved in the shortest possible time. You can also make an online call to this number directly from the company's website if your device has a microphone.

What can you find out over the phone?

If you need to stop using the Internet for a while (for example, when going on a business trip), connect and disconnect service packages, or find out about your tariff plan, you can do this by calling.

This functionality is also available in the subscriber’s personal account, but there are situations when Internet access is lost. Such technical problems, as well as operational problems cable television, it’s convenient to solve over the phone, and most of them can be fixed without calling a technician to your home.

In what cases will support not be able to help?

You will not be able to refuse the provision of services over the phone, since this will require you to write a request to terminate the contract directly at the Akado office.

Other ways to contact Akado

You can also use e-mail to contact the company manager, the addresses are presented below:

• [email protected];
• [email protected].

You can also write to the feedback form on the company’s official website, indicating your e-mail, phone number, contract number, full name. The answer to your question will be sent to the specified email address.

The site also has a section with answers to FAQ clients. Sometimes, having looked there, you won’t even need to call support, since the solution to the problem will be found in this section.

You can also contact Akado and learn about new services and tariff plans at in social networks.

Operator competence and response time

The company's employees communicate with customers kindly, courteously and correctly. Since the support service operates 24 hours a day, it will not be difficult to reach a specialist, however, in the evening and at night, waiting for a response may take about 20 minutes, unlike in the morning and daytime. As soon as you make a call, you will hear an answering machine that will ask you to name the subject of the call. After this, you will be switched to support or manager in accordance with the named topic.

The Akado company provides the population with Internet access, cable television and telephony in the Moscow region. The company has an official website where the client can submit a request to connect to Akado telecommunications services. You can check whether a particular house can be connected to the line directly on the main page of the site. Just enter your address. In the near future, the company manager will call the client back and advise on the possibility of connection and agree on a specific date.

For the convenience of the client, it works for clients Personal Area, where they can manage services. In addition, there is a hotline. It allows the client to minimize the number of trips to the office. This is very convenient not only for clients, but also for company employees.

Akado hotline number

7 499 940-00-00 single Akado support service number.

You can call the Akado hotline 24 hours a day. It's free. It is very comfortable.

You can make a call directly from the Akado campaign website. It is enough to have a microphone in the computer to answer the operator.

What can you find out over the phone?

By calling the hotline you can temporarily suspend Internet access. For example, if you go on vacation. You can also connect new service packages or clarify the parameters of your tariff plan. By and large, all this can be done through your personal account. But for many clients it is more convenient to call than to sit down at a computer. Most often, clients contact us in case of technical problems with the Internet or cable television. Specialists can solve individual problems right at the time of the call. In some cases, a visit to the connection address is required to check the operation of the equipment.

In what cases will support not be able to help?

In most cases, the hotline allows you to resolve all customer issues. In very rare cases, a visit to Akado's office may be required. In order to terminate the contract for the provision of services, a visit to the office will be required. There you need to write a statement about terminating the contract with the Akado company.

Other ways to contact Akado

An alternative communication channel is email. On the official Akado website there are two email addresses, which can be contacted in writing:

There is also a section on the site Feedback You can leave your question there. You need to enter your email address, phone number, contract number, your name and the section to which the question relates. The answer will come to email client.

The website also has a customer assistance section. There you can find answers from the Akado company manager to the most popular customer questions. Perhaps, having become familiar with this section, calling the hotline will no longer be necessary. Due to the fact that the hotline operates around the clock, most issues can be resolved within a short period of time.

Akado communities are represented on well-known social networks (VKontakte, Twitter, Facebook).

Operator competence and response time

Akado specialists politely answer all customer questions. Due to the fact that the hotline operates around the clock, there is no problem getting through to an operator. During the daytime and morning hours it is easiest to get through by phone. In the evening and at night, the wait on the line can be more than 25 minutes. At the beginning of the call, an answering machine answers the client; you must say the subject of the call. Next the client will be switched to technical support or manager.