Apple is a serious player in the market that values ​​​​its reputation very much. The company strives to do everything to provide comfort to its customers. One of the most important points in its development strategy is strong user support.

According to the rules of the global guarantee prescribedApple, every owner of brand gadgets can count on receiving support and service for a year from the date of purchase of the device. During this period, you are guaranteed free service if any problems are detected.

The only exceptions are damage caused by improper handling (falls, getting wet, overheating or hypothermia of the device). It is precisely such damage that specialists who accept the device for service first pay attention to.

However, as for iPhones, they are registered special rules providing a guarantee, and every self-respecting user should be familiar with them.

iPhones and warranty

iPhones belong to that special group of devices whose warranty begins not “on the receipt”, but upon the start of use. That is, exactly the date the smartphone was turned on and activated on the network (or on Apple servers), and not the date of purchase, is the starting point for the warranty period.

Therefore, if you are purchasing an iPhone as a gift, you can safely postpone its delivery until the desired date, because... The grace period will not start ticking until the device registers on the network for the first time.

If suddenly any problems are discovered during operation, we advise you to immediately visit a certified center. What is needed to confirm the right to service?

By and large, receipts are not so important for Apple products - all information on the gadget is encrypted under its serial number. Russian realities rather oblige the storage of receipts, since many suppliers are not eager to service defective gadgets. Well, in case of loss (blocking, theft) of a smartphone, the presence of the original box and receipt will be strong evidence that you are its owner.

According to the unspoken rule, in addition to the receipt, you must also provide the original iPhone box. Therefore, until the one-year period from the date of sale has expired, do not throw it away under any circumstances! It is possible that if you come across a defective device, and this is proven after an examination, it will be replaced. And your iPhone in its original packaging will be recycled.

In addition, in this way the manufacturer will find out exactly where the “problematic” product was released, because The box contains all the information about the specific place of production of the smartphone.

There is also such a term as “paid replacement”. It provides the possibility of replacing a hopelessly damaged iPhone for additional fee. This program is used with the caveat that before this the smartphone should not be opened or subjected to repair work.

Therefore, if you broke (drowned) your iPhone, first of all go to an authorized center, and do not try to fix it yourself. In this case, you have a chance to purchase a new gadget for just over half the price, with a full guarantee. The only condition is that the old iPhone will have to be left in the SC.

Warranty periods after service

After repair work(or examination for defects), the user will be returned his (or a new) smartphone, providing accompanying documentation. And then a reasonable question arises: how will the warranty period be calculated now? The procedure for providing a guarantee is especially interesting in cases where you have exchanged a defective iPhone for another.

Here, what type of service the gadget received is of decisive importance. If you are given another smartphone instead of a defective one, the one-year warranty countdown starts anew from the moment of replacement (activation). If only some part was changed in the iPhone, then the primary warranty continues to apply - minus the time that the device spent under maintenance (and therefore was not used by the owner). Again, to confirm this fact, be sure to keep all documents about the manipulations performed!

You can find out all the details of the warranty for your device (including the activation date, expiration dates of the warranty, etc.) using a special Apple service. You just need to type in serial number gadget in the window. However, as support representatives note, the information in this service may not be displayed correctly, because Factory-restored smartphones are often provided as replacements, and sometimes employees forget to “reset” the warranty information on them.

In this case, the main evidence confirming your right to a year of free service are documents service center who issued a replacement iPhone. So don't lose them!

Regional subtleties

Many have already heard that Apple has a “creative” approach to providing warranties for devices purchased outside of their place of residence. For a long time, people who bought an iPhone in America, for example, were directed to seek service at the point of purchase. It is clear that all this red tape for the user is a waste of time and money. In a good way, there is no hidden profit for the company in this. The fact is that the “stuffing” of iPhones for different regions may differ due to different quality standards, communications, etc. So in your region of residence there may well be a real problem with the availability of the necessary components for a “foreign” iPhone.

Therefore, in order to protect yourself from such incidents, we recommend purchasing the following gadgets for use in the Russian Federation:
They are certified in Russia, and are definitely subject to free service under warranty. In all other cases, you need to look specifically at each device.

But there is also good news. It is more profitable to purchase iPhones in the Russian Federation due to the possibility of legally extending standard warranty periods, since our country has a minimum period of 2 years.
In this connection, the regional branch, Apple Rus, officially provides its interpretation of the standard one-year Apple warranty - in the context of the requirements of Russian legislation (namely, Article 19, paragraph 5 of the law on consumer protection).

Therefore, you can qualify for free help not after a year, but after two. It is clear that only devices legally imported into the Russian Federation that have passed the PCT are subject to two-year maintenance.
So, at least in some ways, domestic legislation is still encouraging. And when you contact regional service centers, feel free to defend your rights!

Reasons for denial of service

Devices with obvious mechanical damage: bent body, broken screen or buttonHome, "drowned people". If any software interference in the operation of the system is detected, the user will also be denied free service. Therefore, either remove the jailbreak and update to the latest one iOS versions, or repair your iPhone at your own expense.

Also, all types of consumables are not subject to free replacement: protective anti-glare coatings, batteries, headsets, ports, etc. By the way, the brand new iPhone 7, if it loses its seal, will also not be replaced. The manufacturer honestly warns that over time the level of dust and water resistance will decrease, since the insulating gaskets (which are the same consumables) dry out, and, as a result, micropores appear at the joints.

After repair, be prepared for the fact that all your personal data, applications or settings will be erased. Therefore, before servicing, be sure to make a full backup copy on your computer (since a backup created “over the air” does not contain all the information). But all this can only be done if the iPhone is working. If not, you will have to negotiate with the service employees, perhaps they will help you reset valuable information from a non-working device.

"Ignorance of the law is not an excuse"- everyone has heard this saying, but only a few have learned to use it. And the other side of the expression is rights, about which we know even less.

A simple example is the Russian iPhone warranty two years instead of one. You may be surprised, but this is a fact. And him need to use.

Two years of warranty - the whim of our legislators

Apple gives one year warranty on iPhone. This is the manufacturer's standard commitment period, which it proposes to extend with three years of AppleCare. This is indicated on the smartphone box, the company’s official website, and so on.

But Russian legislation interferes in the matter. Article 19, paragraph 5 of the Law “On Protection of Consumer Rights” reports:

In cases where the warranty period provided for in the contract is less than two years and defects in the product are discovered by the consumer after the expiration of the warranty period, but within two years, the consumer has the right to present to the seller (manufacturer) the requirements provided for in Article 18 of this Law if he proves that defects in the product have arisen before its transfer to the consumer or for reasons that arose before that moment.

If you understand the confusing turns of text, Russian iPhones two year warranty instead of one. And it’s not too early to rejoice.

Apple confirms compliance with Russian laws

The manufacturer, which ignores the Russian market due to its low solvency in many matters, respects the country's legislation. Therefore, a note on this matter is hidden in the wilds of Apple’s official website.

The consumer has the right to free repair or replacement by the seller of goods that do not meet the terms of sale, as well as a discount or refund of payment by the seller. These rights are valid for two years from the date of delivery of the goods.

In accordance with the Law of the Russian Federation “On the Protection of Consumer Rights,” if a product is defective or does not meet the terms of sale, the consumer may choose to: (a) have it repaired free of charge; (b) replace free of charge; (c) demand a reduction in price or (d) cancel the contract by returning the product for a full refund. These rights are valid for two years from the date of delivery of the goods. The consumer may make claims against the seller or the seller's authorized representative or the manufacturer, although the latter does not have the authority to reduce the price. If the product has a fatal defect, the consumer can demand a free replacement or cancel the contract by returning the product in exchange for reimbursement of its full cost to the importer of the goods in Russia.

In accordance with the Law of the Russian Federation “On the Protection of Consumer Rights,” the burden of providing evidence of a defect or non-compliance of a product with the terms of sale, as a rule, lies with the consumer.

It's only the last paragraph that confuses me here. But what concerns me more is not the theoretical, but practical side question.

In real life this can and should be used

We made sure that Apple complies with Russian laws before we began work on this note.

Through social media two months ago, our reader Nikolai M. contacted me, who shared a story about a free smartphone replacement after a problem with the speaker a year and a half after purchase. And a couple of days ago Nikita T. reported this in the same way - he had problems with the iPhone screen.

And after calling official Apple service centers and communicating with hotline company, the issue was sorted out.

Apple technology really obliged to serve two years warranty. But the second responsibility is not taken by the manufacturer itself, but by the seller and service centers. This is also indicated by the sign on the company’s website.

It’s a pity, in this case we are only talking about phones that were officially purchased - the gray market does not count. Please.

Since Apple does not repair, but replaces iPhones with new ones certified for Russia, there are quite a lot of cases of replacing the device when the camera or other components break down. And as a rule, after this, most owners have a question: does the warranty now cover the replaced iPhone?

In this case, it would seem logical to go to a special section on the Apple website dedicated to the right to service and support. Here, using the iPhone serial number or other identification data, you can find out how much time is left until the end of the device’s warranty. But after replacing your iPhone with a new one, you may encounter this message:

One of the readers, whose iPhone was officially replaced with a new one at a service center, drew our attention to this situation. He was confused that before replacing before the end of time warranty service There were only a couple of days left. We contacted Apple and clarified the question regarding this particular device.

In the conversation, Apple representatives said that since the iPhone was certified for Russian market, the service exchanged the smartphone for a new one, and the warranty on the new device is one year from the date the phone was issued to the service. In other words, if you were given a smartphone on October 23, then the warranty on it will expire in a year.

As for the information from the site we talked about above, it may not be displayed correctly, so you should not blindly trust it. If you are unsure of your eligibility for warranty service, contact Apple Support.

The only thing you will need when applying for warranty again is documents from the service center stating that the iPhone was replaced with a new one.

First, by tradition, we present a list of iPhone models that are subject to an official warranty in Russia (only such models are sold on UralCases.ru)

* only officially restored iPhones, which have recently been sold in Russia.

And so, the country for which the iPhone was originally intended is not important, but only its model number is important. Accordingly, all iPhones from European countries, and in the case of the iPhone 6s from America and Asia, can be returned under warranty in Russia, since they have a supported model number.

We check the right to warranty service.

All iPhones are covered by a one-year warranty from the date the device is first activated (turned on). Accordingly, if you bought a phone on July 10 and activated it on July 15, Apple warranty, unlike the store one, will be valid until July 15 of the next year, and not until July 10.

This date can be checked by entering the serial number or IMEI on the Apple website at this link.

After entering the number we will see information on our iPhone:

The specified date is the end of the warranty period.

Where to take your iPhone: to a store or an official service center?

Free legal advice:

By law, the store has the right to conduct an examination up to 20 days, but the store will in any case take your iPhone to the same service center, but it may not do this on the day of your request, but later, depending on the availability of the staff. Thus, you can lose 5-7 days of precious time.

And so, it is much easier and faster to take your iPhone to an official service center yourself.

Addresses in Yekaterinburg:

Alster-Service - Krylova, 27, office 104, tel.

Free legal advice:

What to take with you and how does the process of handing over an iPhone under warranty work?

You only need to take the phone itself, the box and the receipt with you - these are optional, since the service representative will check the warranty period using the serial number in the Apple database.

You will be asked to describe in writing, in your own words, the problems that arise in the operation of the iPhone, and they will draw up an acceptance certificate for the phone for diagnostics.

Usually the diagnosis takes a little time - within 7-10 days, and if the decision is positive, the service will give you a new phone.

Yes, yes, Apple does not repair your phones, but simply issues a new device. This is a huge plus of the official Apple warranty.

Free legal advice:

In our practice, the record time for replacing a defective phone with a new one was 4 days. This is impressive.

How does the Apple warranty work in Russia when replacing an iPhone?

Since Apple does not repair, but replaces iPhones with new ones certified for Russia under warranty, there are quite a lot of cases of replacing the device when the camera or other components break down. And as a rule, after this, most owners have a question: does the warranty now cover the replaced iPhone?

In this case, it would seem logical to go to a special section on the Apple website dedicated to the right to service and support. Here, using the iPhone serial number or other identification data, you can find out how much time is left until the end of the device’s warranty. But after replacing your iPhone with a new one, you may encounter this message:

One of the readers, whose iPhone was officially replaced with a new one at a service center, drew our attention to this situation. He was confused that there were only a couple of days left before the warranty period expired before replacement. We contacted Apple and clarified the question regarding this particular device.

Free legal advice:

In the conversation, Apple representatives said that since the iPhone was certified for the Russian market, the service exchanged the smartphone for a new one, and the warranty for the new device is one year from the date the phone was issued to the service. In other words, if you were given a smartphone on October 23, then the warranty on it will expire in a year.

As for the information from the site we talked about above, it may not be displayed correctly, so you should not blindly trust it. If you are unsure of your eligibility for warranty service, contact Apple Support.

The only thing you will need when applying for warranty again is documents from the service center stating that the iPhone was replaced with a new one.

Read also iOS 11 iPhone X Problems

99 comments

Wow, how can you write to them online? (sent from the AppleInsider.ru application)

Pheon, Go to apple.com and go to “Support”, you will understand everything there (sent from the AppleInsider.ru application)

Free legal advice:

abu_hurayra, If your phone was replaced under warranty, this phone is not new, but a ref (usually they take the phone out of a small cardboard box, the phone is like new, i.e. with films, etc.) and the kit and box remain from the previous phone. If you were given a sealed box from an iPhone, then yes, it’s a new one, but they don’t do that. I changed my iPhone 6 myself in the official Apple Store on 5th Avenue in NY, due to clicking when pressing the right side of the display and shifting front camera. There were 3 days left before the warranty expired, I managed) they changed it without any problems (only the device itself, i.e. it was refurbished). In general, iPhone 6 is the worst Apple device in terms of build quality, every second one has a crackling screen or the front camera has moved... (sent from the AppleInsider.ru application)

strawhat, Don't talk nonsense if you don't know! Apple replaces warranty devices with NEW ones and not refurbished ones. This follows from the company’s warranty, which states this.

Boris, An employee of the New York Apple Store told me this personally. (sent from the AppleInsider.ru application)

Boris, I don’t know where it is, but today in Kyiv they gave me a restored one, although my phone died on the second day of purchase

Boris, how do you think you can tell a restored iPad from an unrestored one, if we imagine that under warranty they give it to you without a box?

Free legal advice:

strawhat, how quickly did they change it? They bought me a device in Washington, it broke (display) after 30 minutes. In Russia the a1660 is not supported by services. A friend is flying there for a day, I want to give it to her as a replacement. Do you think they'll make it in time?

And who knows how to make sure that a fully working phone is accepted under warranty and issued a new one. (there is a micro scratch on the screen, I want to exchange it for a new one and sell it 😉 and buy 7+))) now 6s) (sent from the AppleInsider.ru application)

GSMag, If you have an acquaintance there, he will arrange a replacement for you with a new one, this is how they changed it for me, but now I don’t have such acquaintances... (sent from the AppleInsider.ru application)

Isvara, Maybe that’s why not :))) (sent from the AppleInsider.ru application)

GSMag, Why don’t they want to change the new 6s? I’ve been using it for 3 weeks, NOT ONE protective glass doesn’t fit, I tried more than 10 pieces of glass, 2-3 mm are peeling off ALL THE CIRCLE and it looks ugly, what should I do?

Free legal advice:

Write an article about how 10.1 is out now, goo (sent from the AppleInsider.ru application)

iOS 10.1 released (sent from the AppleInsider.ru application)

7+ plus is being replaced due to a problem with processor hissing?

villain_bart, no, because this is not a problem 6+ also hisses

DmitryA, 6+ is much quieter, I think I’ll try to change it after 11 months, it’s not torture. because There is also dust under the glass of the camera, this is no longer a healthy issue with a dust- and moisture-proof body on the day of purchase, a period has already appeared.

Free legal advice:

I recently changed the same iPhone phone 6s to a new one due to the fact that I filled the old one while jogging (via the silent mode switch) (got caught in a rainstorm). In the end, they measured it for a new one, with my additional payment, since the case was not entirely covered by warranty, the warranty started from scratch, as described above in the article…. (sent from the AppleInsider.ru application)

Ivanchmcsa, good for you, I was replaced with an additional payment for a new one but with a guarantee for 3 months. I called Apple and they said that everything was as it should be and that I was not entitled to a one-year warranty.

Ivanchmcsa, Tell me the address where they changed it? Please.

natalya-76, Prestige SC, Kaluga, Hertsena St., 16B (sent from the AppleInsider.ru application)

Why is the telephone service period only 3 months? Then I can only contact technical support for a fee. Who knows why this is? (sent from the AppleInsider.ru application)

Free legal advice:

By the way, I also had something similar, under warranty they replaced it with a new one, but the warranty was not displayed on the official website, but the warranty was restored based on papers from the service center about the warranty replacement of the device...

So this is true (sent from the AppleInsider.ru application)

Isvara, What needs to be done so that the iPhone stops working well within a year. And change it to a new one. This is why Apple abandoned car development. In a year you have driven 100 thousand km, you arrive, you say that your headlight bulb has burned out, and they roll out a new car for you. (sent from the AppleInsider.ru application)

Isvara, The front camera on the 6 was defective. They exchanged it for a new one, but they convincingly said that the warranty was 3 months, not a year. So how do we understand this? iport store in St. Petersburg. The website about warranty service has the same picture as in the article. On the second phone, the one that was replaced with the same defective front camera. If you count down the year, there are three or four days left. What to do? Maybe I should run and change again? But since they convinced me that there was no guarantee, I threw away the document for the second one, but kept the receipt for the first one with the box. (sent from the AppleInsider.ru application)

panterochka2282, Exactly the same situation about the IPport and about the first six and about the second, except that I hacked the second phone with the camera gone, and alas, the warranty has expired. So, don’t listen to them about 3 months, you have a full warranty for a year or a little less (I got it for 358 days), the warranty for the second device, according to the law and the STD, is confirmed by a receipt for the purchase of the first phone, paper from the airport is not needed , in the internal database of authorized services there is a mark about replacement under warranty. As I did, some time after receiving the second phone, I called Amos (another authorized service center in St. Petersburg) and called them and asked for the end date of the warranty.

Free legal advice:

beliyone, Thank you. I'll try to call the service center and store tomorrow first, then I'll unsubscribe😘 (sent from the AppleInsider.ru application)

beliyone, I called the service. Today is the last day (second year from the first) when I can return it under warranty. Those. bought 6 on October 31, 2014. Then on the next. year October 24, 2015 already took the second one. As it turns out, a year has already passed. But two years from the first will expire today. In general, they told me to come and exchange it for a new one. I am very pleased. And all thanks to you. Thank you very much. A million hot 💋💋💋💋💋 (sent from the AppleInsider.ru application)

panterochka2282, You’re welcome, I’m glad everything worked out for you!

panterochka2282, Yes, there is a one-year warranty, unreasonable people are making a hat... feel free to return it under the warranty

Isvara, Thank you for the information and support, I would really like to change it, since the crescent moon is a little annoying 😉 (sent from the AppleInsider.ru application)

Free legal advice:

Isvara, And thank you very much. I called the service. center, they told me to come and exchange it for a new one. I wrote above in more detail. I am very grateful to you and a million warm wishes to you 💋💋💋💃 (sent from the AppleInsider.ru application)

Isvara, ☺️😊🤗Eh, it’s a pity that I’m married 😇😄 (sent from the AppleInsider.ru application)

Isvara, Very jealous 🌚 (sent from the AppleInsider.ru application)

Someone can definitely give an answer. Under warranty, do they always replace it with a new one or can they also replace a separate part? (sent from the AppleInsider.ru application)

V.I., Change. Don't piss on the SC. Then your device will be repaired, wrapped in plastic, put on display and sold for 5 tr less, “they will call it like new” (sent from the AppleInsider.ru application)

Free legal advice:

xphone, Already worn. The first time they changed it to a new one (the Home button creaked). The second time I took the new one that had already been issued and replaced the camera (dead pixel) without changing the iPhone. I would like to figure out whether in some cases they measure a spare part, as in my case, or they always have to replace it with new iPhone? (sent from the AppleInsider.ru application)

V.I., I have the same crap with Se, the year is not over, all the buttons except Home were loose. I bought it at C-store, I'm waiting for an answer from them. What will happen next

When I used my Air 2, there was a problem with home button It was under warranty for 3 days, so they replaced it with a new one. I asked how long is the warranty for it? The answer was 90 days, but in my case this is because there was no warranty period left for my device. If you have more than 3 months left in the warranty, the new device will inherit the warranty of the old one. That's all. (sent from the AppleInsider.ru application)

Kutsenko, Yes, right now)) did the contact tell you something))? (sent from the AppleInsider.ru application)

ramazan1975, Well, judging by the article, iport sellers are also lying about their ears. I personally fell for the obvious defect of the front camera. (sent from the AppleInsider.ru application)

Free legal advice:

I changed 5 s three times in a row and the warranty always started again. By the way, I changed it because of the screen play. I can’t find anything in 6s, can someone tell me where it is, otherwise the warranty will expire))) (sent from the AppleInsider.ru application)

ramazan1975, You won’t have it. They gave you such a device that it will never break again. Because I’m already tired of changing, there are only losses with you. Best regards, Apple. :))?) (sent from the AppleInsider.ru application)

And if the phone is not fixed and purchased from an online store, is it still under warranty?

Do they return the new one in a box sealed with a seal? (sent from the AppleInsider.ru application)

villain_bart, the new one is just a pure device in the factory film, the box and accessories are yours.

Free legal advice:

I changed an iPhone 6S+ with a broken screen in August at an authorized service center and paid 25,000 rubles. I came home and checked the serial number on the apple website, warranty until December 14th. The broken one had a warranty until December 27th. The service center told me that Apple is in charge of the guarantees. I called Apple and they said that the replaced devices have a 90-day warranty, period.

Now the question is: fuck me... or what? and what should I do now? I, too, for 25k, was counting on a one-year warranty and am still very upset about it.

I bought a European 6s in April, a month ago a line appeared across the entire screen, I took it to the ASC in the Central Department Store, they said it was under warranty and they gave me a new phone. They also clarified that if there was a PCT, the guarantee would be reset and a new one would apply, and since the EU would be a continuation of the current one - that is, until April. (sent from the AppleInsider.ru application)

It’s better to change it under warranty through a store, for example at MVideo, even if Apple repairs the device you can always refuse - return the money and buy new iPhone. (sent from the AppleInsider.ru application)

villain_bart, apple does not repair phones in Russia (sent from the AppleInsider.ru application)

Free legal advice:

yuraus, your information is out of date. The battery in my device was replaced with a new one (the problem is spontaneous shutdown of the device) at the ASC (TSUM, Moscow) under warranty. At the same time, my device is not eligible for Apple’s battery replacement program (since my device is from a different, “normal” batch of devices). Model MKQN2RU/A

After replacing the phone, go to Settings and look at the phone model, it will start with a letter

M – (Normal retail) Regular model for retail sale

P – (Personalized) Gift model / Branded engraving

F – (Refurbished) Refurbished / Refurbished models

Free legal advice:

N - device for replacement under warranty

If you were given something not on Bykov N

Then sue, but this is absurd, I changed 5 tubes and everything is fine!

Not to be confused with the serial number, since all serial numbers begin with the letter F (sent from the AppleInsider.ru application)

Mihael, Well, this is good, because this is precisely for the replaceability warranty (sent from the AppleInsider.ru application)

Free legal advice:

Denis_moscow, But only a 90-day warranty is given for this device, is this normal?

Mihael, This is where I’m not strong, because I changed the iPhone 6 3 times, the warranty was constantly updated, from the day the phone was turned on, I changed the 6 s a month ago, they also said that the warranty is 3 months, but with all this, according to the law, a new phone, a new warranty , but we’ve had it for 2 years, even though they say it’s a year. (sent from the AppleInsider.ru application)

How can a warranty apply to a PCT device purchased, say, from Svyaznoy if you have lost your receipt? As I understand it, in Russia you can’t go anywhere without a receipt? ((So you can forget about the warranty? Or maybe our nearby stores will be able to pierce the phone using IMEI?

skywind, No receipt needed. (sent from the AppleInsider.ru application)

V.I., needed! if you want a two year guarantee. as expected

Free legal advice:

skywind, A check is no longer required. (sent from the AppleInsider.ru application)

What should those who have something happen to the 7th American do? Will they replace it with a new one or not? If yes! Will they issue an American or a Russian version? (sent from the AppleInsider.ru application)

niko9628, I have a 7 (1660) with a defective screen, now I’m screwed (((I’ll try to change it in Europe

American ones are probably not covered by the warranty, there was an article somewhere about which models are covered by the warranty

I replaced the 6 for my wife twice under warranty, each time the warranty was extended for 1 year from the date of receipt of the new phone.

The second time there were 3 months left until the expiration date. The service center didn’t even ask for a receipt, they said they had all the information about repairs/replacements in their database (sent from the AppleInsider.ru application)

Good afternoon I glue the protective glass on the iPhone 6s, but it doesn’t stick around the edge of the entire circle, it comes off, what should I do and can I change the device

Does it work on 5.A1428 LTE? (sent from the AppleInsider.ru application)

6s quickly discharges and turns off! Warranty ends tomorrow! Can I exchange it? (sent from the AppleInsider.ru application)

marina, The other day I received my iPhone 6s at the TsUM service center, Moscow. The service center replaced the battery with a new one, but my device is not covered by Apple’s battery replacement program. I called Apple, they said the device would be replaced with a new one or repaired - at the discretion of the ASC. Model MKQN2RU/A

Guys, tell me - a couple of questions

The speaker wheezed after three months of use - the one that was spoken...

At first I didn’t pay attention - but now it’s getting worse and worse - it’s impossible to talk...

There were no mechanical impacts on the device and it also did not come into contact with water...

Can I contact the contact person, with a receipt and box, and count on the contact person to replace the iPhone under warranty...

And another question - I bought the phone in another city - but we have a contact branch - will they be able to accept my phone?

Thanks in advance to everyone who responds...

And yes - the conclusion suggests itself - iPhones are no longer the same (((alas (((

Guys, tell me, is this normal if I handed over the 5s model a1457 under warranty, but they gave me new model a1530, and with the wording in the act “repaired. Change of imei due to replacement of parts." Did the store (ulmart.ru) have the right to give me a phone that was intended for Asia? The situation is extremely strange, there is nothing on the Internet about similar cases Have not found.

I will be very grateful for your answer.

I have an iPhone 7, the top speaker has stopped working well, it’s wheezing and it’s hard to hear the other person, as if he’s in the distance. The phone is under official warranty. Will they exchange it for a new one at the SC? or will they be repaired?

Good evening. Please tell me, I returned my old iPhone under warranty, ran diagnostics and said they would replace it with a new one. How long will it take? Without a phone it’s like being without hands.

Hello, all my buttons are loose except Home, I took them to the place where I bought them (C-store) I'm waiting for a response from them. What are the chances that the defect will still be confirmed? But seriously, the buttons are very playful, the volume generally drops a lot, I feel like there is a type of pressing happening, but it is not such. The sound on/off button moves to the sides. At the end, Power began to walk (visually visible) when pressed or simply held over the surface of the button. This defect is very annoying (Iphone Se)

On 6+ I got a gray stripe at the top of the screen. In this case, will they replace it with a new one under warranty or repair this one?

The display is cracked, should I replace it with the original display?

I had one case - one client handed in an iPhone under warranty, he received a new device (carcass) without a complete set, which means with a different IMEI. Having issued him an equipment replacement certificate, he contacted the trading company (the store where he purchased it) and asked for a replacement with a new one in a box, and handed over the replaced one to the store. No one knows this article, which can be used to justify to traders that this is necessary.

Hello! I have an iPhone 7, it’s a month old, and it’s never been dropped in water! I found a dead pixel almost in the middle of the screen, took it to the store where I bought it (DNS) and they took it for examination. Now I’m sitting and worrying whether they’ll repair it or send it back with this dead pixel, I just heard that if one broken pixel is not repaired, there should be three or more! I don’t know what to do now (((please tell me who might have had this too, calm my nerves)))

Why did they give me a new 5s phone for Israel under warranty? Model ne432hb/a

The same problem, yesterday I received the phone under warranty, and it was assembled for Israel. Who knows what to do in this case

Tell me, if I want to buy an iPhone 6s (1688), but it’s not PCT, can I replace it with an international warranty?

Good afternoon Can you tell me, I bought the phone on 07/17/17, inserted a SIM card “no network” in the store where I bought it, they sent it to service under warranty. The service center said they would fix the problem or exchange it... Do you always have to pay extra for an exchange? And if your financial situation does not allow it. They said they would exchange it for free, users write...they paid extra. Now I'm suffering(((

I have an iPhone 7 jet black. I bought the phone 2 months ago. A week later, flickering stripes suddenly appeared on the screen and the sensor began to not work. I called the official service center, dictated imai, they said that the phone was under warranty. Now I want to understand, will they replace it with a new one? If yes, what address should I take it to? Thank you!

Do I have to pay extra when replacing with a new one?

No, you won't have to pay anything extra! Only if they give you a new phone, it will most likely be refurbished and the box and headset will remain from the old phone.

I handed over the 5S under warranty because the home button crunched and sometimes didn’t press at all. They sent me a new phone, well, as I now understand, it was refurbished. On the same day, I discovered that when talking on the phone, the interlocutor was very hard to hear. Now this one will also have to be taken and wait the same 45 days? Or can you demand that they pay in money? The warranty on your phone was supposed to end in October

I bought the Mvideo 6s, noticed a white pixel on the screen after 3 days, I thought it wouldn’t interfere)) On September 9th the warranty and Insurance ends) what should I do?)

And I bought it for 62 grand)) I want my money back

ramin1712, 1. warranty on equipment in the Russian Federation PCT 2 years according to the PZPP.

2. During this period, bring it with an application to identify a manufacturing defect. set the deadline to 10 days.

3. Wait and insist on a refund. A refund is always possible if there is a manufacturing defect.

ramin1712, Take it straight to the store! DO NOT do as I did to the service center

bel179, Understand the articles correctly, do not mislead people. There is literally no such thing in the law.

IPhone 8+ (HOME) button does not work correctly, there is no vibration, can they replace the phone under warranty? There is a crack on the camera. The camera is working fine.

I ask for advice in case anyone has encountered a similar problem.

I took the iPad to a service center under warranty for diagnostics (the home button crunched). Tomorrow the warranty period for service from this manufacturer ends. Today the iPad was replaced with a “new device”. The warranty service for the new device did not say anything. I arrived home, I checked the activation of the device on the website, but there was no guarantee for this “new” one from Apple, the iPad was activated 1 year and 3 months ago. Please tell me, is this generally normal? If I had known, I would have made a refund and better taken a NEW one from the store!

Hello. I bought an iPhone 5s in May 2017, in December of this year I discovered that the screen began to peel off when pressed, it crunches and there is a slight play, and the battery began to hold poorly, the phone discharges quickly. I bought the phone in a connected store, can I exchange the phone for another one under warranty, warranty up to May 2018

It is logical that the new device will have a warranty, because upon exchange they will issue a different receipt. It is written on many checks and receipts

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iPhone Service Answer Center

Learn more about iPhone service options, warranties, and pricing.

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How to return your iPhone for repair?

Apple offers many ways to get support and service for your iPhone. Choose the best option for yourself. Answers to your questions can be found in our support articles.

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Identifying iPhone Models

Bring your device

For in-person assistance, bring your product to an Apple Authorized Service Provider or your carrier. Before doing this, make sure you know your Apple ID and password.

How much is it?

If the problem is covered by warranty or consumer protection law, there will be no charge. If the problem is not covered by warranty, the cost of service depends on the type of repair.

How long will it take?

Depending on your service location, you may be able to check repair status online.

Checking Your Apple Limited Warranty

The Apple Limited Warranty covers iPhone and Apple accessories against manufacturing defects for one year from the date of purchase. Our warranty is in addition to the rights provided by consumer protection law.

Our warranty does not cover accidental damage or damage resulting from unauthorized modifications. See warranty for complete details. You can check your warranty status online and update your proof of purchase if there is an error in our records.

Conditions limited warranty Apple

Non-warranty service

Repairs are considered non-warranty in the following cases.

• I purchased my iPhone more than a year ago.
• Your iPhone has encountered a problem that is not covered by your warranty or consumer protection laws, such as accidental damage or damage due to unauthorized modifications.

We may be able to perform out-of-warranty repairs or replacement of the device for a fee. As a replacement for an iPhone, we will provide a new device or equivalent to a new one in terms of performance and reliability. Apple's Limited Warranty is in addition to any rights provided under consumer protection laws.

Battery Maintenance

If your battery has a manufacturing defect and is covered by Apple's Limited Warranty or consumer protection law, we'll service it free of charge. Our warranty does not cover wear and tear resulting from regular use.

We may need to test the iPhone to find the cause of the battery problem. If the warranty is not valid, you will be able to replace the battery for a fee.

Screen repair

If your iPhone screen accidentally cracks, you can get it repaired at one of our authorized service centers. The cost of such repairs depends on iPhone models and the presence of any additional damage. Damage caused by accident or misuse is not covered by Apple's warranty, so you will have to pay for out-of-warranty service. If the screen crack is due to a manufacturing defect, it is covered by Apple's warranty and consumer protection laws.

An Apple Authorized Service Center will conduct diagnostic testing to determine if your iPhone requires additional repairs. They will also give you an estimate of the cost of repairs. Service centers set their own prices. The cost of repair will depend on the iPhone model and whether there is additional damage.

Apple Accessories

Apple-branded accessories, including power adapters, are covered by the Apple warranty and consumer protection laws. Please contact your service provider for information about their service.

Apple Accessory Limited Warranty Terms

Preparing to service your iPhone

• Create a backup copy of iPhone using iCloud or iTunes. Backup copy will be needed to restore your data in case it becomes necessary to reset the operating system or replace your iPhone.
• Make sure you remember your Apple ID and password.
• If your iPhone has a SIM card inserted, remove it and save it.
• Please keep cables and other accessories when sending your device for service.
• Check out detailed instructions By iPhone preparation to service.

iPhone Backup

After service

Perhaps when you pick up your iPhone after repair, you will find that it has a new operating system. If your iPhone uses a SIM card, insert it. Turn on your iPhone and follow the instructions you see on the screen. Once setup is complete, restore your data from backup.

We warrant service, including replacement parts, for a period of 90 days or the remainder of the Apple warranty period, whichever is longer. We provide this warranty with each service from Apple or an Apple Authorized Service Provider. This warranty is in addition to the rights provided by consumer protection law.

There are situations when a phone of such a well-known brand as the iPhone breaks down and the problem arises of how to exchange the iPhone for a new one under warranty. Questions of this kind often arise: is it possible to exchange it within the country or is it not possible? How to get money back for an iPhone under warranty?

The popularity of the iPhone is gaining more and more momentum; it has become an indispensable means of communication. Users have appreciated its functionality and there are positive reviews. People are willing to pay a lot of money. Household appliances and electronics stores (for example, Eldorado, Euroset, MTS) offer a large selection different models iPhone. The realization that this is an expensive purchase makes people try to be more careful with their new phone. But anything can happen, I didn’t like the color, the brand. Or if it turns out that an expensive purchase deteriorates, breaks, it becomes unclear whether to return it, repair it or not. Then how much money will it cost?

How to exchange an iPhone under warranty for a new one? It’s not always possible to keep track of your gadget so that nothing happens to it. For example, a child can take the phone to play - he decided to check how it swims in an aquarium with fish. The guy was walking down the street somewhere, talking on his iPhone, did not notice the steps and tripped - the phone fell and broke. Or six months after purchase, the new iPhone began to become a little dull - Charger does not “see”, spontaneous switching off and on. Very unpleasant moments in life. A swarm of questions appears in your head - what to do, where to go? Should I buy a new phone or send it in for repair? Is it possible to exchange? etc.

Buying a new iPhone to replace the old one is no longer affordable for many. If you send it in for repairs, there is also a problem here - you can’t buy original spare parts. And if you try to order from Chinese sites, it will only get worse. So, we must try to pass it. How and where can I return my iPhone under warranty? The correct solution would be: iPhone replacement under warranty for a new one at the service center.

They mistakenly believe that it is long and tedious. Literally - he came, handed over a broken, faulty iPhone (if it was under warranty), and was given a new and intact one, of the same model, and for free. You don’t need to give anything else with it - neither headphones, nor charger, nor box. Yes, everything is that simple, fast and economical. In Russia this is all a novelty, in Europe or the USA it is already commonplace.

The main thing is not to run into scammers - phones can be imported by unofficial suppliers. The risk is that the warranty that applies to all these iPhones imported into Russia legally does not apply. This means that this simple algorithm does not exist; on the contrary, there will be more problems.

Do not also forget that there are certain restrictions. They are connected with the fact that not every broken phone can be returned.

If the cause of the breakdown was the cases listed below, then the iPhone cannot be replaced free of charge:

• iPhone manufacturer is an American company;
• the iPhone was not used correctly;
• water got into the device;
• phone stolen, any other accident;
• The serial number of the phone is not readable;
• It was not repaired at a service center.

If there was a defect from the above, then, unfortunately, a working device can be replaced only if money is paid.

Also, if the battery was faulty, the battery does not hold up well; chips, dents in the case or any protective coatings are out of order - the iPhone is also not subject to warranty replacement.

Phone exchange deadline

When a breakdown is detected, they rack their brains - the iPhone is broken under warranty, where should I go? There is no need to go to the store to return it where you got it - it will take a lot of time and will also be wasted. You must immediately contact the service center - it is better to return the phone there. The exchange will be made there as soon as possible.

It is important to know:

1. After purchasing an iPhone, the warranty is 1 year, during which you can exchange it for a working device for free.
2. After the iPhone has been returned free of charge under warranty, the replaced iPhone receives a warranty period of another 1 year.

Essentially, the buyer has 2 years of warranty left. Phone exchange occurs as soon as possible. By law, this is 14 days, but the service center reduces this time by almost half - very quickly and efficiently.

Trouble has happened - your favorite iPhone is broken under warranty, what should you do?

Replacing a non-working iPhone under warranty with a new one can be carried out:

• during the warranty period free of charge;
• during the warranty period for a fee;

Free replacement is provided provided that the phone only has a manufacturing defect (pixels have moved away, the front camera has moved, or the glass is chipped). If it was the fault of the phone owner, then you will have to replace it and pay a little extra for this replacement from your own wallet. The amount is not very large, so you can use this service.

For example, Katerina has an iPhone 7 plus. It's a little beat up - the screen is covered in cobwebs. It is possible to fix it here. Replacement in progress glass iphone 7 plus under warranty for a new one, having paid for repairs.

In general, they can refuse a replacement only in cases where the phone is completely broken (the body is bent, the display is completely disfigured). They will also refuse a replacement if the iPhone’s “internals” are foreign, not “iPhone’s”.

All actions associated with exchanging a phone for another are slightly different, depending on:

1. iPhone of proper quality, without manufacturing defects.
2. The iPhone is of poor quality, with defects (not caused by the buyer).

In both cases, there will be no recalculation - changing the color of a phone of exactly the same brand does not change its cost. It may happen that the seller does not have exactly the same brand in stock, but there are other iPhones whose prices are different. Here you will have to recalculate the cost or the buyer has the right to refuse to purchase another phone. The seller will return the money paid.

But sometimes there are cases when a person bought an iPhone for 30 thousand rubles, and later, when he came to change it, the price changed either up or down. That is, the price changes for the same smartphone.

In the case of a discount, the buyer exchanges his old iPhone for a new one, and the seller must return the money that makes up this difference in price. If the phone cost 30 thousand rubles, it was bought for this amount, but became 25 thousand, the seller gives it back new smartphone and 5,000 on top.

If the price has risen, then the actions are exactly the same, but on the part of the buyer. The phone cost 23 thousand rubles at the time of purchase, when the buyer came to exchange it, it began to cost 25 thousand rubles. The buyer pays the remaining 2 thousand rubles.

When returning an iPhone, the buyer must take the following documents in addition to the phone itself:

• your passport;
• receipts of purchase (if they are preserved).

If receipts or other documents confirming the purchase of a smartphone were not saved, then according to the Government Decree “On the Rules for the Sale of Certain Types of Goods”, the buyer can refer to witnesses. If there are none, then you can ask to show video from CCTV cameras - this will also serve as evidence.

In addition to your passport and receipts, you must provide a warranty card if the smartphone under warranty was of poor quality.

If the phone was purchased from an online store

More and more people are using Internet services. And the purchase of different things, from the smallest and most insignificant, to large and complex in their own way. technical specifications, is becoming commonplace.

The phone was purchased online, but due to the fact that the buyer was not satisfied with something about it, there is a need to return it. Provided that it works properly and there are no defects, then you can refer to the decree of the Government of the Russian Federation “On approval of the Rules for the sale of goods remotely.”

According to this law:

1. The buyer has the right to refuse any product (except for individual orders), i.e. return the phone at any time before it is handed over to the buyer.
2. If the phone has already been transferred, then this can be done within 7 days.
3. You can return an iPhone if its presentation is preserved, the box has not been thrown away, all documents are in place, and the receipt for payment for the goods has been preserved.

Given these provisions, if everything is done correctly, then returning the iPhone will be a hassle-free process.

How to exchange your iPhone under warranty for a new one? Sometimes you have to deal with sellers to whom you can’t prove anything - they stubbornly refuse to do anything. Coming to a store and exchanging a phone for another becomes very problematic. Be that as it may, the seller doesn’t care, he will have to accept the phone. Either exchange for a different color if it is completely intact, or for subsequent inspection if it is defective.

A check must be done in order to find out whether the human factor is to blame or whether a malfunction occurred during the assembly of the phone at the factory. This check is called examination.

It should be taken into account that:

• the seller is required by law to accept the phone;
• the buyer has the right to be present at the examination;
• in case of disagreement with the results, the buyer has the right to file a claim.

The results of the check can either be positive, i.e. there is a manufacturing defect and the seller must exchange the phone. If the answer is no, then the buyer will have to pay for the repair of his smartphone from his own money.

But for some reason the seller may not agree with the results of the inspection. He does not believe the person that the phone has manufacturing defects. In this case, he can send the phone for additional examination.

If the seller’s doubts are confirmed, then the buyer will have to pay money for the additional examination carried out. Plus, you also have to pay for storing the phone with this seller.

The seller refuses to exchange the iPhone even after checking? You can write a complaint addressed to the store director. Write, sign, make a copy. The original remains in the hands of the seller, and ask him to put his signature on the copy.

If the seller does not agree to sign, then you can cheat - send this application via Mail ( by registered mail). In any case, the store employees will have to sign for the delivery, thereby confirming the validity of the claim.

One of the means to restore justice is to go to court. Because salespeople in the store may begin to refer to the fact that during the diagnostics no faults were identified and the buyer is blatantly lying.

This means it’s time to go to court to complain about the store’s actions. It is best to hire a good lawyer for this. Then the store will definitely be obliged to issue another iPhone to replace the old one.

If the seller does not agree to return money for a phone for which the warranty has expired or has not been established

In a situation where a defect has appeared in the phone, moreover of a manufacturing nature, and the warranty for it has expired, it seems that nothing can be done.

But in reality you need to do this:

1. An examination is carried out at the expense of the buyer, because the warranty has already expired, the buyer will have to prove that the malfunction in the phone is not his fault.
2. If the seller, if a manufacturing defect is confirmed, refuses to replace it, write a claim, then, if that doesn’t help, file a lawsuit.

The procedure is exactly the same as when replacing a phone under warranty. If the warranty for the smartphone has not been established, then it is established by law - it is 2 years.