Can I exchange my phone if I don't like it? Money for a faulty phone under warranty - how to get it back. Is it possible to return a phone of good quality?

It's a familiar situation - you've finally purchased the cell phone you've been wanting for a long time and choosing carefully. And now he’s yours, and you… don’t like him. What should I do - accept the situation or try to return the phone to the store, or maybe exchange it for another model?

It's good when a brand new phone brings only joy

Indeed, this happens. For many reasons - maybe I didn’t like it operating system, or the device turned out to be too functionally complex, and the sound level was too quiet, or the phone’s dimensions are not satisfactory and lie awkwardly in the hand.

It also happens, for example, that a child is given the same phone as a birthday present that he already has. And there may be many such “or”s, but the fact is a fact: you no longer need this phone, and you would like to return it back to the store. But is it possible to return a working phone, and if so, how? Let's figure it out.

Please note - this article will only cover return cases. good new phone. Returning a faulty device is carried out according to different rules!

What the law says

If we turn to the Civil Code of the Russian Federation, then clause 1 of Art. 502 of this legislative act establishes that the buyer can, within 14 days from the date of purchase of a non-food product (unless, of course, a longer period has been agreed upon), exchange it for a similar one, but of a different size, shape, configuration, or color. If there is a difference in the cost of the returned product and the one taken for exchange, the seller makes a recalculation.

Now let’s find out what paragraph 1 of Art. tells us. 25: the consumer, within 14 days, has the right to exchange a non-food product of proper quality for a similar product. However, this rule does not apply to goods that are listed in the List established (it concerns non-food products of good quality that cannot be returned).

Let's look at the List: its clause 11 stipulates that it is impossible to return some types of serviceable equipment if it belongs to technically complex goods.

This raises two questions:

Is a cell phone listed among the types of equipment listed in paragraph 11 of the List under consideration?
Does it belong to technically complex goods?

The answer to these questions determines whether a working cell phone can be returned.

Is a cell phone a technically complex product?

Let us turn once again to the above List according to Resolution No. 55. In it (see paragraph 11), of everything that is more or less suitable for cell phones, included telephone sets and radio-electronic household equipment.

More recently, lawyers used the following arguments to justify the fact that a cell phone is not a technically complex product. According to All-Russian classifier products OK 005-93, as well as a certificate of conformity, cell phones are products that have the official name “wearable transceiver radio station”, which is assigned the OKP code 65 7140 (the name “cell phone” is household, everyday). This means that the cell phone belongs to the class of goods called “radio communications, radio broadcasting and television of general use”, and does not belong to radio-electronic household equipment (the codes of which are completely different - OKP 65 8000-OKP 65 8900). Besides, mobile phone- this is not a telephone set with OKP code 66 7310. Thus, cell phones are not listed in paragraph 11 of the above List.

Similar explanations were contained in the article published on October 22, 2010 on the official website of Rospotrebnadzor. It also stated that sellers do not have the right to refuse a consumer an exchange of a working mobile phone. Then a detective story happened with the letter - it mysteriously disappeared from the site, and in its place there was an explanation that the publication of this letter was a technical error. How it can be a technical error for an authoritative government body to explain legal issues is incomprehensible.

However, today it is pointless to present these arguments, although they continue to be published on many sites. My article also previously talked about the defensive line built on this position, but now the situation with the exchange of phones looks different.

The fact is that since 2017 OK 005-93 has lost force, and in its place OK 034-2014 (OKPD2) was introduced, which contains a completely different classification and other codes, for example, code 26.30.22 " Telephone devices for cellular networks communications or for others wireless networks " Therefore, it is practically useless today to insist on the fact that cell phones are not listed in clause 11 of the List under Resolution No. 55.

True, we still have a second question and a small clue that cell phones are not technically complex goods. The fact is that a special List is dedicated to such goods, another one - to. In it, cell phones are not directly named, but the meaning is still implied. We’ll look at how to build a line of defense on this lead a little later.

For now let's move on to possible ways return of a working one cell phone.

Method 1: find a supposed compromise

Why supposedly? Because you ultimately get what you want, but you also make a concession to your “rival,” i.e., the store (in this case, the compromise is that you want to exchange the phone and not return the money). Compromise is perhaps the best and least expensive solution to any problem.

Try to describe your situation to a representative of the store where you purchased the phone and ask to exchange the phone for another, more suitable model. It’s better to talk not with ordinary sellers (they don’t decide anything and only know the memorized phrases “do’s and don’ts”), but with senior employees.

This option is more suitable for large retail chains, where customers are often accommodated. In a small online store, you will most likely be refused to exchange your phone. It is better to contact the seller with a request specifically to exchange the phone, and not to return it - after all, no one wants to return the money, but the exchange is a more “painless” procedure for the store.

When choosing a phone, thoroughly study its capabilities and it is advisable to test it

Trying to “find” a compromise with the seller, still show your firmness and competence. Communicate with him not beggingly, but not in a dismissive and defiant manner. The conversation can be conducted in the following direction: “Unfortunately, the phone did not work (give the reason). I am your regular customer, I really like your store, I plan to continue to buy equipment from you in the future, I don’t want to cause you problems, but I also find it very inconvenient to use this phone. In addition, you know, the issue of returning a cell phone is very controversial. At one time, even Rospotrebnadzor said that it could be returned within 14 days. Let’s not waste each other’s time arguing and find a compromise with you - for example, we won’t return the money, but exchange it for another model.”

Method 2: file a claim

If the seller still insists that the cell phone cannot be returned or exchanged, try writing a claim to the store manager. In this case, we will be guided by our clue, which we wrote about above. Please note that this option is only suitable if you have not used the phone and have kept it in its “pristine” form (according to paragraph 1 of Article 25, you cannot return a “slightly used” product).

A sample claim can be downloaded below:

If the seller does not agree to satisfy your demands, and you decide to actually go to court, remember that today there is a single judicial line on the issue of “Is a cell phone technically complex product? does not exist. Therefore, things can turn out both in your favor and vice versa. However, a citizen does not have to pay a state fee for considering cases on the protection of consumer rights, so if you lose something when the issue is resolved not in your favor, it will only be time.

To improve your chances in court, search the Internet for positive court decisions on this issue and list them in yours as an example for the judge. Please also pay attention to the article Here you will find copies of court decisions in favor of buyers who managed to return new equipment due to the provision incomplete or unreliable information by the seller.

Method 3: providing incomplete or false information about the product

Using this method, you can return your phone even if you have already used it a little. According to paragraph 2 of Art. 10, the seller is obliged to provide reliable information about the product, including its consumer properties. If such information is not provided to you, or it was incorrect, the buyer, in accordance with paragraph 1 of Art. 12, may demand a refund of the amount paid for the goods. Therefore, if you can prove that when choosing a phone you were guided by the presence (absence) of a certain characteristic, and when purchasing you were provided with false information about it, based on the specified provisions of the law, you will be able to return the phone.

Note - push-button telephone It is definitely not a technically complex product. Technically complex - only touch screen phones

This return method will also work if the phone was equipped with instructions for foreign language(without translation), and also short, not detailed description. For modern phones, by the way, this is very important - many of them come with a small piece of paper, not a booklet with a detailed description of all functions and capabilities. And if not detailed information, then the condition of the law is not fulfilled. When resorting to this method, keep in mind that you will need to enlist the support of witnesses. And, preferably, these are not relatives.

An approximate form of a claim in this case would be:

Let's summarize.

Before contacting the seller with a demand to exchange or return a cell phone, you need to decide on the chosen position of protecting your rights: either you insist that the phone is not a complex product, or you were misled about its functions (or were not given detailed , clear instructions). I would advise you to choose the second position: today it is very, very difficult to prove that a touchscreen cell phone is not a technically complex product.

In any case, it’s not worth trying one option first and then the other. Especially if you plan to defend yourself further in court. In this case, the store will submit all your statements to the court as evidence of your uncertainty. And it will immediately become clear that you do not have a reasoned position, you just want to return the phone, which has become unnecessary to you, to the store by any means necessary.

The law upholding consumer rights gives the buyer the right to return products of unsatisfactory quality. What to do with technically complex products? How to legally return a mobile phone, read on.

How to return a phone to a store if you don't like it

Let's touch on the legal side of the problem. There is a law that states that any non-food product can be returned within 14 days. However, this act has an addition in the form of a list of goods that are exceptions. It includes personal hygiene items, medical products, household chemicals, textiles, and a variety of electronic equipment.
It is obvious that a modern mobile phone is a high-tech means of communication. It goes straight into the list of sophisticated electronic equipment.

The law does not provide for cases in which the wording “didn’t like it” is sufficient to return the above type of device back to the store.

Question: “Can I return the phone to the store if I don’t like it?” , still has several solutions.

1. Try to discuss the possibility of exchanging purchased products. To do this, you do not need to turn to the law and operate with its formulations. It is enough to voice the reason that prompted you to return. “Too heavy”, “very complex”, “I’m not happy with the dimensions”, “I can’t figure it out”. Offer the seller an exchange for an analogue product at the same price, but of a different color and smaller dimensions. Often large retail chains meet their customers halfway similar cases. This option is best discussed with the director or administrator of the department where the device was purchased. They are the ones responsible for making such decisions. Please note that, of course, you will not be able to get your money back.

2. Refer to the incompetence of the employee who worked with you. For example, that the discrepancy that is important to you was not voiced technical characteristics and parameters. Or there are no functions announced by the seller. The reason may also be poor quality service: the product purchased on the advice of the seller did not meet the required properties.

3. One of the options is the absence or incompleteness of instructions. By law, every technically complex product must be completed detailed instructions manual. If it does not fully cover the full range of functions of the device, you have the right to receive a replacement.

How long can I return my phone to the store?

Legislative regulations provide for the possibility of handing over low-quality goods within 14 days. The same period (14 days) is determined in order to hand over non-food products of poor quality for other reasons. The wording “disliked” is in this category.

How to return a working phone to the store within 14 days?

All you have to do is come to the sales address. Take with you the box and the entire kit contained therein. The packaging must be intact. Not torn, not wrinkled, without damage, in proper presentation. There is no need to fill out any additional paperwork. Discuss return policies with store management. Remember that the seller may refuse if no compelling reason is identified. But even minor shortcomings, given the overall normal functioning of the device, are enough to make a claim.

If the phone is faulty, how can I return it?

Are you “lucky” to buy a faulty gadget? There is no need to worry about how to return your phone to the store if it is faulty within 14 days.

You will need:

Packaging, preferably retaining its original appearance;
Related equipment: headset, Charger, instructions;
Receipt for goods;
Coupon with a guarantee stamp.

At the place of purchase, you will have to fill out a simple application, indicating the required satisfaction.

The seller has the right to send your gadget for examination, confirming that the malfunction was caused by a manufacturing defect and not a violation of operating conditions. If it determines that the device was not used properly, the return will be refused.

How to return a phone to an online store?

The purchase of any item in an online store is classified as a remote purchase. Products purchased from the online store must be returned within seven days.

There is a special rule stating that the online store is obliged to notify you of the deadline for delivering the products.
If the device was issued at a specialized distribution point, go there. The steps in this case are the same as those you would take when returning products to a regular retail department.

If direct contact is not possible, contact the seller in an accessible way.

If you don't like the phone, can you return it to the online store?

According to the law on remote purchases, this is possible. It is enough to contact a representative of the online store within seven days with a desire to return the phone. Next, you will have to describe in detail the reason why you want to issue a return. You can refer to the same options as when deciding to return a technically complex product purchased in a regular store through a personal visit and payment for the purchase.

When deciding whether a consumer has the right to demand a refund for a mobile phone or exchange it for another if he didn’t like it, didn’t like it or didn’t fit, it should be noted that the current legislation on consumer protection does not have such a basis for returning a product, as “didn’t like it or didn’t like it.” Although, under certain circumstances, these concepts (“didn’t like”, “disliked”) can be considered identical to the concept “didn’t fit”.

According to Article 25 of the Law “On Protection of Consumer Rights” the consumer has the right to exchange non-food products of proper quality for a similar product from the seller from whom this product was purchased, if the specified productdidn't fit by shape, dimensions, style, color, size or configuration.

However, there is a list of goods that cannot be exchanged due to the fact that they do not suit the consumer in shape, dimensions, style, color, size or configuration. The specified list has been approved Government resolution Russian Federation dated January 19, 1998 No. 55 and includes the following products:

1. Goods for the prevention and treatment of diseases at home (sanitary and hygiene items made of metal, rubber, textiles and other materials, medical instruments, instruments and equipment, oral hygiene products, spectacle lenses, child care items), medicines

2. Personal hygiene items (toothbrushes, combs, hairpins, hair curlers, wigs, hairpieces and other similar products)

3. Perfume and cosmetic products.

4. Textile goods (cotton, linen, silk, wool and synthetic fabrics, goods made from non-woven materials such as fabrics - ribbons, braid, lace and others); cable products (wires, cords, cables); construction and finishing materials (linoleum, film, carpets and others) and other goods sold by the meter.

5. Sewing and knitted products (sewing and knitted linen products, hosiery products).

6. Products and materials in contact with food, made of polymeric materials, including for single use (tableware and kitchen utensils, containers and packaging materials for storing and transporting food products).

7. Household chemicals, pesticides and agrochemicals

8. Household furniture (furniture sets and sets).

9. Products made of precious metals, with precious stones, made of precious metals with inserts of semi-precious and synthetic stones, cut precious stones.

10. Cars and motorbikes, trailers and numbered units for them; mobile devices small-scale mechanization of agricultural work; pleasure boats and other household watercraft.

11. Technically complex household goods for which warranty periods are established (household metal-cutting and woodworking machines; household electrical machines and appliances; household radio-electronic equipment; household computing and copying equipment; photographic and film equipment; telephone sets and fax equipment; electric musical instruments; electronic toys; household gas equipment and devices)

12. Civilian weapons, main parts of civilian and service firearms, ammunition for them.

13. Animals and plants

14. Non-periodical publications (books, brochures, albums, cartographic and musical publications, sheet art publications, calendars, booklets, publications reproduced on technical media.

It should be noted that mobile phone belongs to item 11 of this list and, therefore, is not subject to return or exchange on the basis established by Article 25 of the Law “On Protection of Consumer Rights”.

Thus, if a consumer does not like, dislike or does not fit a mobile phone, he does not have the right to demand its exchange for another, and he also does not have the right to demand a refund for a “not suitable” phone.

Please note that current legislation does not provide for the return of money or exchange of a mobile phone of proper quality. If there is a defect in the mobile phone, then the consumer has the right to make demands provided for in Article 18 of the Law “On Protection of Consumer Rights” in the manner and under the conditions specified in this article.

CONSULTATION on consumer protection issues you can getat the Consultation Center for Consumers of the FBUZ "Center for Hygiene and Epidemiology in the Ryazan Region" , located at the address: Ryazan, st. Ostrovskogo, 51 a, office. 313. (tel. 92-97-80), and also by phone hotline:8-800-200-10-62.

How long does it take to return the phone? , if it's broken or it just doesn't fit.

Sometimes deficiencies are discovered that were not known about. How to behave and what to do.

Article navigation

Legislation

Buying a phone today is not just a choice of communication means, but also a device that combines a PC or something else, for example, a means of accessing the Internet. Phones are attractive because they combine many functions and allow you to do many things at once.

This feature also has a downside: the more complex the thing, the more likely it is to discover a hidden defect or it may not be entirely suitable. It is not possible to fully study a sample in a few minutes.

Reviews on the Internet are not interesting to some, while others find them unreliable. In the end, everyone has their own view of things and their quality.

The main act regulating these issues is the Law “On the Protection of Consumer Rights”, and a number of government acts, in particular trade and a list of technically complex goods, as well as the features of their circulation.

These include mobile phones, washing machines and other digital and electronic devices.

The law gives several options to the buyer:

exchange the product if it is of appropriate quality
exchange the product if it is defective
get money back
Part of the amount is refunded if the product has defects
the buyer is paid for repairs or reimbursed for repair costs

If a new product is cheaper or more expensive, the buyer receives an additional payment accordingly or, on the contrary, pays extra himself.

The legislation gives a period during which the buyer has the right to return the purchase or change it if he does not like it - 14 days.

Providing a warranty period gives the consumer the right to restore his rights and compensate for damages within this period. If nothing is said about the warranty period, then the time period for making claims is 2 years.

How long you can return the phone after purchase depends on the reason that prompted you to contact the store.

In a situation where two weeks have passed after the purchase, only claims remain related to defects that were previously unknown and could not be discovered in the store; they were also not specified at the time of purchase.

Claims may be made against the seller within 2 years, even if the warranty is given for a shorter period, provided that the defects were not the responsibility of the buyer.

A deficiency is considered significant if it cannot be eliminated and it appears repeatedly after repair work. The time and money spent on repairs makes the purchase pointless.

How to defend your rights

The algorithm of actions consists of writing a statement or claim outlining requests to the store or seller, if it is an individual entrepreneur.

The drafting of the document is determined by the goals that the buyer has set for himself. Complaint regarding telephone or jewelry are different.

The buyer also has the right to declare one of the requirements between which the law offers him a choice. For example, you cannot ask to change the product and return everything at the same time.

The claim states:

to whom is it and from whom
problems encountered are described as thoroughly as possible
formulate your requirement to the seller
Signature and date

A copy of the receipt and copies of other documents confirming the purchase should be attached.

The paper is drawn up in 2 copies, on one of them there is a mark indicating that the document has been accepted by the store.

If repairs are required, according to the law, they are limited to 45 days; the parties have the right to determine a different time.

How long can I return my phone to?

This is the only question that interests buyers.

While a technically complex product is being repaired, the store is required to provide a similar product for use.

Every time documents are drawn up, the consumer needs to ensure that all dates and circumstances are reflected as they happened.

Otherwise, there will be no reason to complain about the delay in repairs and other actions.

Product examination can be carried out by independent centers that have the appropriate permits, certificates, and licenses.

The Consumer Rights Protection Society will tell you how long it will take to return the phone after purchase. There are many such organizations; lawyers working in the field of consumer rights protection also practice.

Contacting a specialist will help you defend yours. People sometimes lose cases due to ignorance of basic issues. Formalities in jurisprudence are of considerable importance.

Submit your question in the form below

Mobile phones: repair, replacement and refund

Protection of consumer rights if the seller refuses to satisfy his demands If the seller has not considered your request or has not satisfied your demands, you can file a complaint with the territorial body of Rospotrebnadzor (clause 1, article 40 of Law N 2300-1; clause 1, 5.12 Regulations approved by Decree of the Government of the Russian Federation dated June 30, 2004 N 322; paragraph “c”, paragraph 2, part 2, article 10 of the Law dated December 26, 2008 N 294-FZ; Information from Rospotrebnadzor dated December 7, 2016). The condition of prior contact with the seller does not apply to cases of allegations of a threat of harm to the life or health of citizens, as well as the infliction of such harm.
In this regard, if you purchased a product that does not meet safety requirements, you have the right to contact Rospotrebnadzor directly (Information from Rospotrebnadzor “On the procedure for conducting inspections upon citizens’ appeals to Rospotrebnadzor”).

How to return or exchange a cell phone?

There is the following list of goods that cannot be returned or exchanged:

cars, ships and aircraft powered by an electric motor or internal combustion engine;
communication equipment, including mobile communication devices;
computer and organizational technology, including digital and laser;
household appliances and electrical equipment.

That is, the question of how to return a phone to a store if you don’t like it is decided not in favor of the buyer, since cellular communication devices are included in this list. Returning the phone to the store under warranty - is it possible? The question of how to return a working cell phone is not resolved in favor of the buyer. In fact, such a purchase cannot be returned in any way, even under warranty.
The latter confirms the quality of the product, but not its ability to please its owner.

Can I return the phone to the store and within how long?

How to return a mobile phone to the store and get your money back In order to return a mobile phone under warranty to the store, you will need to make a claim in writing. It is drawn up in two copies, one of which is marked as accepted for consideration and remains with the applicant. The document must indicate the owner’s passport details, details cellular device connection, as well as the detected defect.
If the product is returned for a refund, you should return all components to the store along with it, as well as, if available, the packaging, receipt, and warranty card. However, the latter are needed rather to confirm that the product was purchased in this store. In case of their absence, the seller cannot refuse a return, provided that the client can prove the fact of purchasing the goods from him.

Is it possible to return the phone to the store if you don't like it?

Write a return request Money or exchange for another model, indicating the reason. The most common practice is to issue a refund, after which you will be able to purchase new model. 3 If you find minor manufacturing defects or defects that appear within a month from the date of purchase, you can also return the phone. Naturally, damage to the phone resulting from careless operation - the consequences of a fall on hard surfaces and impact, as well as the consequences of contact of the device with water - are not considered defective.
You may encounter the seller's reluctance to accept the phone back because it is a technically complex product, but in this case this is not the case. A phone is considered a technically complex product only if it is in full working order, that is, in this case you are required to return the full amount or exchange it for a similar product.

How can I return or exchange my phone?

Here are the explanations with which we have already become acquainted. Courts Is it possible to return the phone back to the store? As a rule, there are no problems in resolving this issue when a defect is detected. However, not every seller will agree to accept the purchased phone.

Some even try not to take away defective devices, assuring that the fault is the fault of the buyer. Unfortunately, this practice exists. If even after a complaint they refuse to accept the device back, you can try to go to court. In this case, it is necessary to be prepared for the fact that the judicial authorities do not have an exact position regarding the topic being studied.

Attention

A phone may or may not be considered a technically complex product. Therefore, you should not count on such a scenario. Unless we are talking about low-quality products. Return conditions We figured out whether it is possible to return the phone back to the store.

Can I return my cell phone or exchange it for another one?

This is a list of papers attached to the request. It is written after the main part, before the conclusion. In fact, it's simple. And filing a claim to return the phone is not so difficult. Even a schoolboy can handle this! Buyer's position Is it possible to return the phone back to the store? Quite.

In any case, you will have to try to bring the idea to life. If the buyer decides to get rid of a low-quality product, he needs to decide on his position. What is it about? As we have already said, some sellers do not allow you to return the phone, citing the fact that it is a technically complex device.

Actually this is not true. And you can issue a return by pointing out that smartphones are not complex devices. Either the buyer was misled by selling a low-quality product or not explaining its functionality. By law, sellers are required to provide only reliable and full information about products.

I bought the phone and didn’t like it, can I change it? It’s been 14 days

Resolution of the Plenum of the Supreme Court of the Russian Federation dated June 28, 2012 N 17). Note! A telephone of proper quality, for which a warranty period has been established, cannot be returned or exchanged for a similar telephone (clause 11 of the List, approved by Resolution No. 55). Returning or exchanging a phone after 15 days from the date of purchase After the specified period, requests for a return or exchange of a cell phone must be satisfied in one of the following cases (clause 3 of article 503 of the Civil Code of the Russian Federation; clause 1 of article 18 of Law No. 2300- 1; clause 8 of the Review, approved by the Presidium of the Supreme Court of the Russian Federation on December 20, 2016; clause 38 of Resolution No. 17): 1) the established deadlines for eliminating product defects were violated; 2) it is impossible to use the product for a total of more than 30 days during any year of the warranty period due to repeated elimination of its various deficiencies; 3) a significant defect in the product has been discovered.

How to return a working cell phone to the store?

Info

If the phone is broken, but a check proves the buyer’s guilt, even the faulty product will not be accepted in the store. Is this legal? Yes. After all, in fact, the buyer was sold quality products. So demanding anything from the seller in this situation is simply pointless.

Claim form Can I return my mobile phone to the store? Answering this question will no longer be a hassle. Some people are interested in how to properly file a claim for the return of devices. The form of this document is written. You can print the claim on a printer. The paper structure is standard. There is a “header” in the upper right corner, and the title of the document, and the main part with a detailed description of the situation and a request to return the money for the purchase, and a conclusion. At the end of the claim, the applicant’s signature is placed, as well as its transcript. If materials or documents are attached to the claim, you will have to fill out a so-called annex.
Claim (application) for the return of a smartphone (mobile phone) In order to exercise your legal rights, you need to submit a claim (application) for the return of a mobile phone. It is necessary to indicate the circumstances on which you base your requirements (based on Article 18 of the Law “On Protection of Consumer Rights”) and formulate your requirements. A claim (application) for the return of a mobile phone can be submitted to the seller, manufacturer or authorized organization. The period for satisfying your claim (application) for the return of a mobile phone is 10 days, if you want to exchange a faulty (broken, defective) mobile phone, then this is from 7 to 20 days.

Is it possible to change or return a mobile phone?

There are no smartphones in it. You can only find “telephones and consumer electronics” in the corresponding list. Modern telephones are officially recognized as portable transmitting stations. And they have nothing to do with telephones. This means that a smartphone is not included in the list of technically complex goods.

The truth is out there. And what happens in the end? Is it possible to return a working phone to the store? Yes. Moreover, such devices are allowed for exchange. For example, with additional payment. Over a certain period of time, each person will be able to exchange non-food products or return money for them. Even if the products are of high quality. Deadlines Is it possible to return new phone to the store? Modern citizens have the right to this. And this is despite the fact that many sellers refuse to accept devices back.