Infotainment services make life a lot more fun for many of us, but connected services require a daily fee. To activate an additionally paid subscription, you must follow the link, enter a command, and sometimes even install a pirated application. Users may not even be aware of their mailings, because a small amount of money is quietly debited from their account every day. Sometimes consent to connect such options occurs involuntarily. Most often, the most gullible groups of the population – children or the elderly – become victims of fraud.

The “Content Account” function, available for activation by Tele2 users, makes it possible to combat the threat of the balance being reset to zero at an unexpected moment. It involves opening a separate subscriber account to pay for content services. With it, the main subscriber balance is safe from scammers. Those who use additionally paid infotainment services (subscriptions) will have the opportunity to control costs: more than the translated threshold Money will not be spent.

As soon as a person connects to a new operator, a main personal account is opened in his name. By default, all financial transactions go through it. We are talking about both incoming and outgoing payments, and the latter include payments for basic services, and for additionally activated subscriptions.

Opening a content personal account as a Tele2 user means protecting yourself from the possibility of an unexpected balance reset. Typically, the user deposits a certain amount of money into his subscriber number. Funds from the main part can, if necessary, be transferred to the second - additional, so-called content. The cost of calls, messages (SMS, MMS), and Internet connection are paid from the main balance. If tariff plan involves a subscription payment, the write-off is also made with the basis of the part. The content part helps you plan your expenses and prevent spending more than the amount of funds added to the balance to pay for paid services. If there are no funds on the content part, the paid subscription will not be activated, and the main subscription will not be debited. It is allowed to maintain the content part at zero balance. In this case, this will guarantee that additional paid subscriptions will not be paid. This security measure will help to effectively control children's waste. As a Tele2 subscriber, you can also secure your own balance.

If a Tele2 content account has not been created, you will have to pay for any additional subscriptions from the main balance of the subscriber number.

The procedures for opening, using, and closing this type of account are provided to subscribers free of charge.

How to connect a content account on Tele2

Connecting a Tele2 content account is carried out by contacting the sales office. To do this, you will need to write an application in the appropriate form. You must have the originals with you:

• passports;
• service agreements.

After writing the application, the user will have to wait approximately ten days. After the specified period has expired, the subscriber will receive an incoming SMS notification, the body of which will contain a notification about the successful opening of an account.

Step-by-step instructions for connecting a content account are as follows.

1. Visiting the company’s sales office closest to your place of residence with all the necessary documents.
2. Writing an application in the appropriate form.
3. Waiting within ten days.
4. Receiving an incoming SMS notification from the operator about the possibility of working with an additional account linked to the account.

The big disadvantage is the lack of the right to independently manage the option using your Personal Account, calling an operator, or a system (USSD) request. Account management is carried out only through the company's office. Only in the official representative office the user will be able to create and close such accounts.

Both procedures are completely free for subscribers of the Tele2 operator.

How to use the content account

Once the supplier cellular communications A notification will be sent indicating the successful activation of this option, and its use will become available. If the subscriber is not interested in paid infotainment content, it is possible to maintain the initial (zero) balance value. If the user plans to allocate a certain amount of funds for additional subscriptions, the new account must be topped up.

Using a content account implies:

• replenishment;
• viewing available funds;
• transfer of funds (debiting, crediting to the main account).

These operations are performed by sending system requests with the appropriate commands (combinations of numbers and characters). A request or wish expressed by the word “set up” is inappropriate - no settings are provided.

You can view your personal account number, or find out your personal account, by dialing the command *160*1#.

If excess money has accumulated on the balance of the content part, it is possible to transfer funds to the main one. To do this you need:

• dial the combination *160*<сумма>*0#;
• send a system request by pressing the call key;
• funds will be debited from the content balance and credited to the main one.

When making such transfers:

• no commission is charged (translation is free);
• there is no minimum amount threshold for transfer;
• There is no maximum limit on funds for making a transfer.

How to top up

Replenishment, as well as verification and transfer of funds, is carried out by sending a system request. To top up your content account you will need:

• dial command *160*<сумма средств для пополнения>#;
• send a system request by pressing the call button;
• funds will be debited from the main account and credited to the content account.

The procedure is completely free, no commission is charged on the transfer amount. There are no restrictions on the minimum and maximum amounts of transferred funds.

How to close an account

You can close your account if:

• visit the sales office closest to your place of residence or work;
• call the help desk at 611.

The first method involves having the originals with you:

• passports;
• service agreements.

You will need to write an application in the appropriate form to refuse the option.

The second method involves the need to communicate personal data to the call center operator in order to verify the client, so it is better to prepare in advance:

• identification document;
• contract for services.

A call to the helpline at 611 will help Tele2 users disable the described option, without having to wait and write a statement. By dialing the specified number, the subscriber is taken to the voice menu. To contact a specialist contact center, according to the recommendations of the autoinformer, it is necessary to enter a certain digital combination in tone mode. The consultant will help you close a previously opened content account; to do this, you will have to dictate the passport details of the SIM card owner.

Most young people search on the Internet latest version new music hit or video. However, most often they end up on a link that leads to receiving a fraudulent script instead of content. The latter subscribes to paid services without the subscriber’s knowledge. It’s impossible to find out about this just like that, since there are no SMS from the operator regarding paid subscriptions, is not received, although the funds are written off daily. As a result, the user learns about this situation only after receiving invoices for hundreds of rubles and their details. What is a content personal account in Tele2?

Why do you need a content account?

A content account is a measure that will help avoid fraudulent activities. Any user connects this service to protect your personal account number from illegal actions. Tele2 content personal account, what is it and what is its advantage? The reason is that the operator does not participate in fraudulent schemes, but only provides traffic for their implementation. When trying to resolve the situation, you may lose, since no one is forcing you to go to a site with dangerous content and files. This is where the same content account comes to the rescue. Set up separately, it protects against attempts by scammers to get to your money through direct routes, and even if they are able to hack it, the main money will remain untouched.

How to activate the service

There is only one way to activate. A person who has a SIM card must go to one of the branches to write an application to open a content account. After 10 days, you will receive a message from your operator indicating a successful connection. Then the *160# command activates this service. If you need to disable this service, you can do this through the number 611. After which the operator will verify all the data and eventually the service will be disabled. You can also do this at a customer service center; the company’s specialists will help with this.

Account management

You can control your Tele2 account by using several USSD commands. First, after activating the service, you need to check your balance. To do this, you need to dial the following combination *160*1# and press the call button. And it is quite obvious that the balance will be zero. If the subscriber wishes to use paid services, then dial *160*amount# call. Also top up your account. An important feature of a content account is that it can only be topped up directly from the main number. The amount should not exceed the balance on your balance. You can get your money back at any time by dialing *160*amount*0#call. You can also use this number to find out how to top up your phone account. All transactions that are in one way or another related to the movement of funds in this account are provided free of charge.

What to watch out for

Unfortunately, this procedure cannot eliminate the possibility for fraudsters to take possession of personal funds. These people have created a lot of ways to get around. One of the ways is to impose paid subscriptions under false pretexts. This is why users mobile internet must regularly monitor their balance by any available means. You need to do the following:

• dial USSD command*189# call;
• Log in to your profile using your personal account password;
• looking for the right section.

If you suddenly discover that there are unnecessary paid subscriptions, they must be deleted.

Additional protection

In addition to the service itself, it is worth considering some points that will help you avoid problems with scammers.

1. Do not follow suspicious links, because this is one of the important tools of scammers to extract money from subscribers.
2. Do not enter unknown commands. It is best to read about them on the Internet and see reviews.
3. Avoid calls to short numbers, since after them certain paid subscriptions are formed.
4. Also beware of applications that are downloaded from third-party sites, as they contain dangerous viruses.
5. Use security systems on mobile devices. For example, modern smartphones They do not allow you to send SMS to short numbers and make calls to them without familiarizing yourself with the tariffs.

Conclusion

Connecting a content account will be an effective means of fighting against scammers. It will promptly notify you about new subscriptions and will disable them if they are paid. The account is periodically replenished from the main number. But don’t forget that to improve protection, you should use the combination in conjunction with security measures on mobile devices. Beware of unfamiliar links and third-party sites, protect your own phone from scammers!

In our family, almost all members are Tele2 subscribers; we are satisfied with everything: tariff, coverage area, communication quality and this review would not have appeared if literally a few days ago a very unpleasant incident had not occurred - 720 rubles were written off from my husband “in the meantime” for the month.

Someone will say: “That’s how it is with your husband, not with you! This review is not based on your own experience!” How founded!

It all started when my husband asked if I could top up his account, since the time had come for the subscription fee to be charged. I replenish his account, because this is the most convenient way to withdraw money from WebMoney with a minimum commission, and he puts the same amount on my card. Hearing this request, I was very surprised - literally on the 10th, I specially withdrew 350 rubles to his account in advance, so that he would once again not forget about the abbreviation fee and the packages of unspent minutes would be transferred to next month. I immediately went to the Tele2 website and ordered detailed expenses. Imagine my surprise that just a week ago my husband contributed another 350 rubles. and there were less than 5 rubles on the account.

Below are the details:

720 rubles for incomprehensible content!

The husband immediately called the helpline and the following dialogue took place:

Hello, please tell me why 720 rubles were written off from me?

You have two Tele2 subscriptions - XXX and Music

So I didn’t connect anything!

You might be surfing the Internet, an advertisement pops up and you accidentally click OK.

Ahhh, well, the children could do this, they play on my phone

As a result, the conversation ended in nothing, and I still sat and studied the details. The subscriptions were issued on weekdays between 8 and 9 o'clock, when the husband was driving and physically could not use the phone.

I also decided to call the helpline and the consultant mockingly suggested that I connect the promised payment while the commission sorted out whether my husband signed up for the subscription or not. Moreover, the consultant exerted pressure during the conversation and after 15 minutes I finally gave up and ended the conversation. However, this did not stop me; I began to search in the search engine for similar situations and their resolution.

On the advice of the same deceived subscribers, I went to the official Tele2 website and wrote to the ambulance service. They not only promised me a 100% refund within a week, but also immediately returned 300 rubles to my account so that the subscription fee could be paid off according to the tariff.

Just below I attach a fragment of correspondence, which describes in detail how a subscriber can “connect” to paid Tele2 subscriptions:

After this small victory, I still wasn’t going to write a review until I decided to check my mother-in-law’s expenses:

and your own:

Ta-dam! Content again! But no one plays on my mother-in-law’s phone or mine!

Having learned from the previous charge, I immediately went to the ambulance service:

I was so lazy to start anew the discussion on each issue that I directly wrote to the consultants: “I know that this is illegal and I am entitled to a 100% refund.”

"As an exception, we will return all funds to you and disable all subscriptions!"

It was incredibly nice that I managed to defend my rights and get all the money back, but it would be even nicer if this situation didn't arise at all.

This is how clever their subscription mechanism is! I always put money exactly on subscription fee and the day before it was written off, and here in a couple of months I deposited 50 rubles more than necessary and they connected me with modest subscriptions of 4 and 8 rubles a day, but on my husband you can go wild - 60 rubles/day is the best! Moreover, the husband, judging by the details, listened to music at 12 o’clock at night, and at 3 o’clock received XXX materials for such a substantial amount, if available unlimited internet and a working profile on Toloka, where there is a ton of this stuff - free and for every taste. In general, the version with the husband is simply fantastic, since at 11 pm he is already having his tenth dream. Well, subscriptions from a woman who only uses her phone for calls also look very implausible.

I'll tell you a little more about the tricks of this operator. My tariff is called “My Online”/350 rubles per month and completely suits me:

I was happy with it... So I just went to my profile to take a screenshot of the tariff parameters and saw this surprise:

The thing is that one day I added a package of minutes for 50 rubles and this amount began to be debited from me every month. I thought that everything here is like on MTS and the package is connected one-time, as needed, but nooooo, I increased the monthly subscription fee.

When I was sorting out the content, I removed the additional package and was sure that the amount of monthly write-offs became 350. So it was:

I confirmed my actions:

And after a couple of minutes an error pops up:

Would you wait another two minutes after confirmation? Me not!

At this point I would have finished my review, but then I noticed that my funds were again debited for something. I immediately order the details:

CONTENT! WHAAAACK?! Just yesterday, all my subscriptions were turned off at the ambulance service; this subscription is not in the list of services!

I “ordered” the content at the very moment when my phone was lying in my bag, and I was supporting my daughter before her performance at a choreographic competition. “In fact” I enjoyed the subscription with “Unforgettable Travels”:

This time, at the emergency call center, I came across a more stubborn consultant and refused to return my 8 rubles. The amount is ridiculous, but the situation itself is extremely unpleasant, because just yesterday I read a “sincere” apology on behalf of the company. Neither I nor the Tele2 employee wanted to give in to each other and in the end I was transferred to another specialist:

The second specialist took a very long time to load information on my SIM card. Perhaps my chat was simply left “hanging” on the sidelines, in the hope that I would spare my time and forget about my pennies. After a decent number of minutes I received this response:

I put my passport in my purse, I’ll run into the Tele2 office this evening and add some paperwork to them.

______________________________________________________________________________

CORRECTED 17:30: They gladly accepted my application and promised to resolve the issue within a month.

Corrected 02/27/2018: From the very morning this surprise awaited me:

My 8 rubles were returned to me, but with what text! "For the subscriptions you connected!"

I hope they won't connect anything else to me.

____________________________________________________________________________

At my request to turn it off additional packages they sent me combinations, when I typed them I received a message that additional services no, however personal account This package is still hanging, added to the basic tariff:

And to this question I received this answer:

CONTINUATION OF A STORY:

Yesterday we were sitting at a party, drinking wine, and the phone on the table suddenly lit up. And there is a letter of happiness - you have an xxx subscription, 30 rubles per day. Having been taught by previous write-offs, I went to the website, and there I was turned away from the gate, I was “mugly” for an hour, and in the end the money was returned and about CONTENT ACCOUNT told about which apparently it’s not supposed to be talked about:

I want to let you down result: I am not going to change the operator, since I am completely satisfied with my tariff and the quality of communication (as well as my family members), but I will monitor expenses on a monthly basis. In a similar situation, ask about the service I described above.

Operators do not often advertise that you can avoid being charged for subscriptions by connecting free service content account (which all operators have) and your money on your balance will remain intact!

The meaning of the content account for the subscriber is stop paying for subscriptions and stop some other unwanted methods of withdrawing money from a subscriber’s account.

Since 2013, according to the law, operators are required, at the request of the subscriber, to divide his personal account into “current” and content.

Money from the “current” account goes exclusively to pay for calls, SMS, and the Internet. The content account was created specifically to pay for all types of paid subscriptions. If there are zero rubles in the content account, then it is impossible to write off money from me, no matter what subscriptions I subscribe to.

Users of the Tele2 network have the opportunity, in addition to the main cash account, to open an additional one. It can only be used to pay for subscriptions, entertainment and information services. The idea is to split the usage fee. mobile phone(making calls, SMS messages and access to the Internet) and for traffic volume (content). In the first case, deductions will be made from the main account, and payment for content will be made from the additional, that is, content account. Content is any graphic, text and other information that can be sold on Internet sites through mobile subscriptions. It turns out that each subscription is paid for if there are funds in the content account. If there is no money on it, then payment and provision of subscriptions will also not be carried out. The subscriber independently decides to replenish his additional account.

The specifics are as follows:

• When connecting to this service, payment for content is made exclusively from an additional account.
• Payments for calls, SMS messages and Internet are still debited from the main account.
• You can open such an account for free, and top up without commissions.

Detailed information about content personal abacus you can get on the official website: https://tele2.ru/option/Content account

How to connect a content account on TELE2

Connecting and managing an additional account is carried out by entering ussd requests:

To connect a content account - *160#

To get a balance sheet - *160*1#

In some regions, connections can only be made at public service centers using the passport of the owner of the number for which the contract has been concluded.

Services mobile operators have long gone beyond conventional communication services. However, when using some, users may experience inconvenience. And the main thing that irritates users is entertainment services, which are mainly provided not by telecom operators themselves, but by their partners.

Connecting content services and subscriptions can sometimes lead to not only unexpected costs for the client of any mobile operator, but also to completely reset the account. However, a client of any operator can connect a separate content account to his number to avoid such unpleasant moments, and today we will tell you about such a service on MTS, Beeline, MegaFon, and Tele2.

Why do you need a separate account?

There are various services from mobile operators that allow you to disable ordering services from content providers on Beeline, MTS, MegaFon, and Tele2 numbers. However, this will not allow you to completely limit yourself from unexpected write-offs.

This is due to the fact that not all content services are provided by the operators themselves, and prohibiting the use of such services and subscriptions, by setting a ban, usually implies a restriction only on services from third-party companies. But if the entertainment service is provided through the operator itself, then it is much more difficult to fight it.

In this case, it is a separate content personal account that will allow you to completely limit yourself from the fact that such write-offs will continue from the balance of the Tele2, MegaFon, Beeline, or MTS number.

There are also benefits to using this additional balance for those who use individual content services but want to limit themselves from the rest. So, for example, a Beeline subscriber uses entertainment content services with an order by number 5591, but in the list of connected ones he discovers that there are also paid services by number 7944 or 6513, and wants to disable them.

It is a separate personal account that will allow you to continue to use and pay for the ones you need, but not to use the connected ones accidentally. Having a separate balance, the user will be able to deposit money into it only if he needs to pay for content that is useful to him.

Those who have encountered random charges for entertainment services know that it is almost impossible to get your money back. So, if a MegaFon subscriber accidentally connected access to a content service, then in order to get the money back you will need to contact the company that provides paid content.

How to connect a separate balance

The service is provided by all mobile operators, but it is extremely difficult to find information about it on official websites. There is no way to connect it as quickly and easily as accidentally subscribing to a paid entertainment service.

A separate balance is provided by all operators free of charge, and you don’t have to worry about having to deposit additional payments for its use.

Depending on the cellular operator, the service may be called differently, but its meaning does not change. So, on MTS and Beeline it is a “Separate Personal Account”, on Tele2 it is a “Content Personal Account”, and on MegaFon it is simply a “Content Account”. To use it, you must contact the operator in person at the office and submit a written application.

After connecting a separate balance for content, the subscriber will have access to an additional virtual number, used to pay for entertainment and information services.

If necessary, you can top up your additional account by transfer from your main account. For this purpose, operators have special commands available.

Please note that it is also possible to transfer money back from the content balance to the main balance. However, after such a transfer, the funds can only be used to pay for communication services, as when replenishing the balance from other regular cell numbers.

conclusions

Using a separate account for content services allows the user to completely limit themselves from being charged for entertainment and information services. To do this, it is enough not to deposit money on it. Since the content ban available from any operator does not apply to all paid services, using a separate balance you can avoid accidental write-offs.

The service is also ideal for those who use some content services and do not want to completely block access to them. In this case, you can top up a separate balance if you need to pay for the necessary services, and avoid write-offs when activating others.