Loans are now the most common type of solution to problems. The Tele 2 company offers its clients to receive loans if it is not possible to top up their account. However, many encounter blocking of the option and an alternative notification - “Send an SMS with a command to number 315” when they try to send a command to a short number.

The essence of the appearance of this option in Tele2

The Tele 2 company offers loans under fairly strict conditions. Failure to comply will immediately result in a refusal to receive a loan. Instead of the usual “No”, an alternative error message is displayed: “Send an SMS with a command to number 315.” You can fix everything only by getting your SIM card account in order. More detailed information about loans can be found on the thematic page of the website msk.tele2.ru/option/promisepay.

There are two options that the user can receive by using the specified parameter (by sending the code to number 315):

1. Receive a “Promised payment cannot be approved at this time” notification if the conditions are not met - more on this below.
2. Receive a message indicating the commission amount.

Nuances of processing the “Promised Payment”

It is worth noting immediately that there are several options for applying for a loan. "Promised payment" is activated in two ways, so try each of them:

• by calling 637;
• by sending a command with the combination *122*1#.

Further, a lot changes depending on the region where the user is located: the operator changes the terms of the loan issued. This applies to its repayment period, activation duration, and period of use. The amounts also vary greatly. It is recommended to find out in advance from the operators the conditions for receiving the “Promised Loan” from your region.

The approximate terms for issuing a loan are limited to 10 days, but not less than three. This period allows you to extend the validity of the package with the ability to make calls and access the Internet. The amount credited to the SIM card account will vary from 50 to 300 rubles. Additionally, an interest surcharge on the loan will be included.

The main reasons for the notification “Send an SMS with a command to number 315”

1. The error may occur due to insufficient SIM card usage. Each new card must work online for at least 29 days, and preferably 60, only after this period the emergency balance replenishment service will be available.
2. During the 29 days of the verification period, less than 100 rubles were written off. You need to spend 100 rubles from a new SIM card. This allows the operator to make sure that the user has serious intentions and that the number will continue to work.
3. The balance is considered insufficient when its account is minus 30 rubles. If the amount is less, the loan is not provided.
4. You can activate a command using a short code once a day - many requests have been made that resulted in an error.
5. It is necessary to repay the debt for the allotted period by the operator.
6. You cannot borrow from numbers that are blocked for various reasons.
7. There is a possibility of falling under regional restrictions. Some parts of Russia do not allow large loans.
8. The service becomes available again only when the debt is repaid in full.

Let's figure out where SMS messages from number 313 on Tele2 come from: what is it and why do you find out about money being written off from your account?

What notifications are sent from this number?

Tele2 subscribers often encounter an automatic service hiding under the number 313. This service allows you to use your telecom operator’s account to provide money transfer services, in particular such a service as “Payments and Transfers”.

In other words, Tele2 users receive a message from the operator on their phone about debiting funds from their account for the provision of certain financial services or connection of these services.

The notifications themselves will tell you more about these services:

💬 Deferred payment. This type of service may be needed by those subscribers who suddenly run out of money in their account balance mobile phone, but there is no way to top up your account. This is where “Deferred Payment” comes to the rescue. The operator replenishes the subscriber’s balance, and he can continue to use mobile communications, not forgetting that in the end the service will have to be paid in full.

💬 Caring operator. There is a more advanced type of service - “Caring Operator”. In this case, without waiting for the client, the subscriber receives a message from the operator offering funds to top up the account. The subscriber has the right to refuse these funds by sending the number 0 in the response message. Unfortunately, it is not always possible to refuse this service, and the subscriber is still provided with it. In this case, for three days of connected service you will have to pay 60 rubles.

Message about debt repayment

When the Deferred Payment expires, funds are debited from the account, which can lead to its blocking if the subscriber does not top it up in time with the required amount, which the system will immediately notify from number 313.

Confirmation or refusal of write-off

It is believed that Tele2 has nothing to do with these actions. It's all a third-party virus's fault software, which sends messages about activating a content subscription or changing the payment method.

As a result of malicious actions, messages are sent from the subscriber's phone to paid numbers, which entail debiting funds from the phone balance for unused services.

Subscriber reviews

Victims of the actions of the operator Tele2 and the same malware note that messages come not only from number 313, but from other numbers (312, 3116).

Contact technical support operator is useless. Usually the request is followed by a refusal to refund without explanation. There are, however, exceptions, but in general the situation is not very favorable.

However, if a subscriber threatens to contact the police, Tele2 employees behave more kindly towards their customers. And they even return money to the subscriber’s account in an amount significantly exceeding the required amount.

It should be noted that there is no direct evidence of assistance to subscribers or refusal of assistance. Information can only be considered in the context of familiarization and understanding of the current situation.

How to disable such services?

Many Tele2 clients lack the time and desire to understand subscriptions and connected services. Subscribers are afraid of even more money being written off from their accounts and want the annoying services to end as quickly as possible.

What you can do right now:

• in your personal account in the “Services” tab, you can uncheck the connected services that you do not plan to use;
• enter the request *179*0# from the mobile phone screen, which will disable all services not related to the tariff plan;
• call the operator at 611, visit in person service center and, if necessary, write a request to disconnect services.

Now you know what SMS messages from number 313 on Tele2 mean - what it is and why they come to you. Share in the comments if you managed to disable the services.

When questions arise about tariffs or services, communication problems or other difficulties occur, you need to know where to turn. The Tele2 help desk is always available to its subscribers, and its specialists are ready to promptly help in solving any problems they may have. On this page you will find current Tele2 support phone numbers for all regions of Russia.

Tele2 technical support numbers

The easiest way to contact technical support is to call a single number, toll-free for all Tele2 subscribers - 611. You just need to dial this Tele2 support number on your mobile and wait for the connection. To contact the operator directly, you need to press 0 in the voice menu and you will be redirected to a free specialist.

You can also contact the support service with landline phone or mobile phone of any other telecom operator at 8-800-5550-611. The call is free for all regions of Russia. There is also a single help desk number +7-951-52-00-61, by which Tele2 subscribers can call the support service for free not only in Russia, but even while abroad.

When planning to call technical support, be prepared to provide the information that the operator may need - full name, series and passport number of the person in whose name the number is registered.

How else can you call Tele2 support?

In addition to single numbers, each region has its own Tele2 support phone numbers. It is important to consider that when calling to help desk from mobile, charging occurs in accordance with the terms of the operator, be it MTS, Beeline, Megafon or any other operator. For convenience, all reference, technical and subscriber services are grouped below by federal districts.

Northwestern Federal District

St. Petersburg and Leningrad region – 8-812- 989-0-022

Arkhangelsk region – 8-818-247-4-747

Vologda region / Cherepovets – 8-817-251-1-555 / 8-820-251-1-555

Kaliningrad region – 8-401-290-9-909

Murmansk region – 8-815-275-1-611

Novgorod region – 8-816-255-0-150

Pskov region – 8-811-275-7-575

Republic of Karelia – 8-814-989-0-022

Komi Republic – 8-821-256-0-611

Central Federal District

Moscow and Moscow region – 8-495-979-7-611

Belgorod region – 8-472-241-1-611

Bryansk region – 8-483-266-2-020

Vladimir region – 8-492-237-6-747

Voronezh region – 8-473-258-0-611

Kostroma region – 8-494-250-1-611

Kursk region – 8-471-239-9-993

Lipetsk region – 8-474-271-7-171

Oryol region – 8-486-243-8-000

Ryazan region – 8-491-250-0-611

Smolensk region – 8-481-256-0-000

Tambov region – 8-475-276-0-611

Tver region – 8-482-264-9-999

Tula region – 8-487-258-0-611

Volga Federal District

Kirov region – 8-333-277-2-222

Republic of Mordovia – 8-834-234-0-000

Nizhny Novgorod region – 8-831-291-1-611

Penza region – 8-841-224-0-000

Perm region – 8-342-227-7-611

Republic of Tatarstan – 8-843-265-0-000

Udmurt Republic – 8-341-247-4-474

Ulyanovsk region – 8-842-241-4-141

Krasnodar Territory and the Republic of Adygea – 8-861-253-0-055

Volgograd region – 8-844-292-2-000

Rostov region – 8-863-241-5-000

Ural Federal District

Kurgan region – 8-352-261-3-611

Sverdlovsk region – 8-343-290-0-611

Khanty-Mansi Autonomous Okrug – 8-346-270-0-611

Chelyabinsk region – 8-351-248-0-611

Yamalo-Nenets Autonomous Okrug – 8-349-644-0-611

Siberian Federal District

Altai Territory – 8-385-269-6-611, 8-902-998-6-611

Kemerovo region – 8-890-499-0-000

Novosibirsk region – 8-383-380-0-000

Omsk region – 8-381-250-5-050

Tomsk region – 8-382-294-1-000

Other ways to contact Tele2 technical support

In addition to calling the support phone number with the operator, there are also other ways to ask for help from Tele2. One of them is to visit the official website tele2.ru and go to the “Contacts” section. On this page in the form feedback You can leave your complaint, question or request to the support service. Having received your message, Tele2 technical support specialists will contact you within 24 hours using the contact information you left.

The second way is to write to the technical support operator at email – [email protected]. There is also an official Tele2 VKontakte community -

Strange messages from an operator are not uncommon these days, especially given the variety of communication services and additional options. However, sometimes an SMS can inform about an unexpected debit of a large amount from the balance, including going into the red and blocking the number until the debt is paid off.

This material will tell you what the short number 313 in Tele2 is from, from which SMS are received, who they are from, and how you can turn off unexpected charges?

Number 313 is an automatic service responsible for sending notifications about money transfers made by the user using the account of the telecom operator Tele2. Most often included in the distribution group of the “Payments and Transfers” service.

In simple terms - with given number a kind of check arrives indicating some payments from the SIM card balance, changes in the subscriber payment settings or connection of financial services.

What notifications come from number 313?

There are several types of content for the notifications in question - let’s look at them in order and in more detail.

“Delayed payment”

For inexperienced users, Tele2 provides a service such as “Delayed payment”, which consists of a kind of “small lending”. It works as follows: the subscriber is going to pay for some product or service using his mobile balance, but does not have enough funds.

The “caring operator” automatically sends an offer to pay “on credit”, which must be repaid within a few days. To refuse, you need to send a “0” in response, but often the system ignores the refusal and automatically connects its “mini-credit”.

There are no clarifications, however - the cost of the service is as much as 60 rubles for 3 days (increases depending on the amount).

Notice of debt repayment

The immediate consequences of the first point - the mailing exposes you to the fact that the debt is overdue and the account is blocked until full repayment (depending on tariff fee- with interest).

Confirmation/refusal of write-off.

By official information- does not relate to the actions of Tele2 and is the result of the action of malware. In this case, you receive a message about switching the payment method or activating a content subscription. After which funds are automatically debited for unused services third party applications, by secretly sending messages to paid numbers.

Reviews from real users

Victims of this set of circumstances note that similar actions and messages are carried out from numbers 312, 313, 3116 and some others.

When contacting Tele2 technical support, you most often receive a strict refusal to refund and the reasons are rarely explained - but, judging by some comments, this does not always happen.

There are employees who are interested in solving the problem without law enforcement agencies and statements - one of the users notes an increased refund of 500 rubles for an incomprehensible write-off of 90.

Naturally, no evidence of either action or inaction of Tele2 operators is provided - the information is provided only for the general perception of the duality of the picture.

Number 313 is withdrawing money - how to turn it off

Most subscribers do not want to understand the details and want to quickly get rid of mailing lists and subscriptions so as not to lose even more money. This is implemented in three ways:

1. Call the service center (611) or visit it in person to disable the “Payments and Transfers” service. If we refuse or indicate that we do not have one, we write a written statement.
2. We are typing a special request *179*0# , thereby blocking all charges not related to the main options of the tariff plan.
3. We go to your personal account and deactivate subscriptions by going to the “Services” item and removing confirmations from everything paid/unfamiliar.

Conclusion

If the mobile operator completely ignores it, we write an official document to law enforcement agencies. It is also recommended to check the device with any antivirus, since the effect of viruses (point 3) cannot be ruled out - in this case, Tele2 correctly refuses to investigate, and your statement to the police will simply be useless.

We hope this material told you all about what notifications from number 313 are in Tele2 - be careful when making payments online!

Tele2 – European mobile operator, which ranks fourth in Russia in terms of the number of connected subscribers.

To provide full-fledged work network and simplifying interaction with customers, the company uses short digital combinations, which are entered directly from the phone. After pressing the call key, the necessary information appears on the display or an SMS arrives.

Using certain USSD commands, the subscriber has the opportunity to connect services, monitor the balance, receive useful messages and change tariff plans.

In Tele2, all USSD commands are divided into four groups:

Combinations for managing balance

Tele2 commands with which you can manage your mobile account balance:

• *105# – balance information Money, ;
• *122# – information about credit funds provided under the terms of the “Promised Payment” program;
• *123# – request to top up your account with other network users under the terms of the “Top up my account” program;
• *106*card number# – activation of the replenishment card;
• *145# – information about the possibility of replenishing the balance of another user under the terms of the Mobile Transfer program.

List of combinations for managing services

USSD commands make it possible to connect or disconnect services, and find out the remaining free traffic on the network.

These include:

• *107# – tariff plan information;
• *108# – name of the current tariff plan;
• *146# – reference data on tariffs in force while roaming;
• *115# – request to receive a message about the “Gudok” service;
• *115*0# – command;
• *118# – receiving information about connecting to the “Beacon” service;
• *220*1*subscriber number# – entering the number in “ ”;
• *111# – information about the capabilities of the Tele2-Gid mobile portal;
• *153# – full control over payments.

Web Commands

Useful numbers Tele2 for comfortable Internet use:

• *155*15# – connection to the “Internet from phone” service;
• *155*19# – Internet Package service;
• *155*200# – “Internet package”;
• *155*201# – “Internet Suitcase” connection;
• *155*1=0# – reference data on the volume of remaining traffic, the number of minutes and SMS (for subscribers connected to the Black line tariffs with a subscription fee).

Useful numbers for all Tele2 network subscribers

Short useful Tele2 numbers that allow you to use the network as comfortably as possible:

• *201# – ability to find out your own number;
• *202# – request to receive WAP/GPRS/MMS settings for specific model apparatus;
• *120# and *120*1# – translation of the USSD service into another language.

For expansion functionality and improving the operator’s performance, the network provides not only USSD commands, but also Tele2 service numbers, which allow you to manage your balance and tariff. It will be useful to know and save for your use.

These include:

• 611 – technical customer support service;
• 630 – replacement of the current tariff plan;
• 600 – operating conditions voicemail and message management;
• 693 – request for information about current tariffs to mobile Internet;
• 655 – information about current offers for communication;
• 688 – information about tariffs on the network and roaming;
• 691 – information about current promotions and proposals;
• 692 – information about existing methods ;
• 679 – request to receive automatic settings to access the Internet;
• 629 – terms and conditions of the “Mobile transfer” service;
• 637 – reference Information about the “Promised Payment” program;
• 678 – .