Why is there no network on the megaphone today. Lost network? Can't get through? Is your battery draining quickly? There is a solution to the problem! The called party's device is turned off or is out of network coverage

SIM card, number, tariff
- How to unblock a number?
  - If you run out of money in your account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
  - If you have not used a number for more than 90 days, it may be blocked. To restore your number, take your passport to a MegaFon salon. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
    Find out if you can restore your number by sending a free SMS from your current MegaFon SIM to. In the message, indicate the number you want to restore and the owner's full name.
  - If the number is blocked after losing your SIM card, you can get a free new SIM card with the same number by going to a MegaFon salon with your passport.
  - If you have set a block, the number will be unblocked automatically on the day you selected for the block to end.
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- How to get a new SIM card while keeping your phone number?
  Apply with your passport to any MegaFon salon in the Home region in which the agreement was concluded. You can get a new SIM card for free and continue to use your number. The tariff and all terms of service remain the same; there is no need to enter into a new contract for the provision of communication services.
  
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- How do I keep my number?
  The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, accessing the Internet. If you do not use communication services for more than 90 calendar days in a row on call tariffs and longer than 180 calendar days in a row on Internet tariffs, the subscription fee for maintaining the number begins to be charged daily.
  
  In case of non-use of communication services on any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services in relation to this subscriber number is considered terminated at the initiative of the subscriber.
  
  The amount of the subscription fee for maintaining the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs or Tariffs Archive section.
  
  If you do not use communication services for more than 90 days with a zero or negative balance Personal account, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application at the MegaFon salon.
  
  If you plan to not use mobile communications for a long time (more than 90 days), block your number.
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- - Use the service Telephone codes of mobile operators. Enter the person you are interested in mobile number in the search bar and click the “Check” button. The carrier and region will appear below the search bar.
  - Type the command * 629 # . Then enter the mobile number you want to verify in any format. Operator and region information will appear on the screen.
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- How to renew the contract or change the number?
  You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.
  
  Choose a beautiful, easy-to-remember number in an online store or in a MegaFon showroom.
  
  The cost of the room depends on the room class: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the service Select a room.
  
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- How to top up your account?
  Choose any convenient method:
  1. Top up your account with bank card or electronic wallet in the Payment section.
  2. On home page In your personal account, you can top up your account, as well as the account of another Megafon subscriber, with a bank card.
  3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist at a MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
  4. If you can’t pay right now, use the Promised Payment service.
  5. Another MegaFon subscriber can transfer money to you from their account using the Mobile Transfer service. To send a request to another subscriber, use free service Pay for me.
  6. If you are a Sberbank client and your bank card is linked to a phone number, indicate the required amount in an SMS and send it to the number or use the Sberbank Online application.
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- How to stay in touch with a negative or zero balance?
- Mobile subscriptions
  - How to unsubscribe?
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  - Can I listen to a recording of my telephone conversation?
    MegaFon does not record subscriber calls.
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  - How to set up call forwarding?
    You can set up or cancel call forwarding in the phone menu or in your Personal Account. For conditions and cost of setting up forwarding, see the service page.
    
    If the established forwarding does not work, check whether there are any restrictions on your number and whether the number is entered correctly.
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  - Why doesn't the network pick up?
    1. Unstable network signal.
      You are outside the city, in areas with dense buildings - in an area of uncertain signal reception. If communication problems occur regularly, please send us a message via the Write to us form or contact the Support Service through your Personal Account. In the message, indicate the address where communication problems occur and describe the problem in detail. On an Android device, using the My Network application, you can automatically send information about call quality and coverage problems to MegaFon.
    2. There is not enough money in your account.
      Top up your account in any convenient way.
    3. Incorrect network connection.
      Go to your phone settings and select the MegaFon network manually. Reboot your phone. If your device allows you to select the network standard (4G / 3G / 2G), try switching to another standard.
    4. The phone or SIM card is faulty.
      Insert the SIM card into another device and check if it will connect to the network. If the SIM card in the other phone also does not register with the network, replace the SIM card.
    5. You're outside Home region or in the coverage area of an operator with which MegaFon does not work.
      Go to your device's settings and try manually selecting a different network.
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- Emergency help
  - How to call emergency services?
    Single call number emergency services:
    
    1 - Fire Department;
    
    2 - police;
    
    3 - emergency;
    
    4 — emergency gas network service.
    
    Emergency numbers:
    
    Emergency - ;
    
    Calls to emergency numbers are free. You can call if there is no money in your account, and even from a phone without a SIM card.
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  - What to do if your phone is lost or stolen?
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  - How to protect yourself from scammers?
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  - How are emergency communications services provided?
- Roaming
  - How to use communication services when traveling around Russia and the world?
    When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.
    
    When you go to other countries, as well as to the Republic of Crimea and Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
    - 8 800 550-05-00 +7 920 111-05-00 from anywhere in the world;
    - Personal account or MegaFon application;
    - go to the MegaFon salon with your passport.
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  - How to connect and disconnect services in roaming and spend less?
    The easiest and most convenient way is mobile app"MegaFon" or Personal Account. You can check your balance, connect or disconnect services and options, order detailed expenses and ask questions to support in the chat.
    
    When roaming, you do not need to change your mobile Internet settings.
    
    Note!
    
    Some phones may limit data usage while roaming. Go to settings and check if mobile Internet is enabled in roaming.
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  - Why doesn't my mobile Internet work while roaming?
    - There is not enough money in the account. Check your balance and top it up if necessary.
    - The phone does not find the network.
      Try restarting your phone and selecting the network manually. Go to the settings, find the “Network selection / Operator” item, select “Manual” or cancel “Automatic”. Select a network from the list provided. When the phone connects to the network, Internet access will appear.
    - In your phone settings, data transfer while roaming is disabled.
      Go to settings and check if mobile Internet is enabled in roaming.
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The article will tell you why communication problems occur and how to solve this problem.

Popular mobile network in Russia " Megaphone» Distributes to almost all regions of the country. The connection is well established, it can be used always and everywhere. " Megaphone» boasts of its services: favorable tariffs, Internet and other services.

No signal on Megafon

But like anyone else mobile operator, even " Megafon"Trouble happens. One of them is the sudden disappearance of communication on certain time. This often bothers some subscribers. For example, people contact us with questions: “Today there was a communication failure on “ Megafon", what to do? How to find support phone number " Megafon"? How to solve this problem?".

We ask users not to worry too much. While the company is standing " Megaphone", mobile communications are here to stay. You just need to become a little more familiar with the causes of network problems. Today we will discuss communication problems on " Megafon"and tell you what to do in this situation.

Today I had problems with communication on Megafon: what should I do?

Now let's calmly understand the problem. You suddenly lost connection to " Megafon" Today? Then we will try to help you. Read our instructions:

The first step in such cases is to turn off the phone and turn it on again. In other words, reboot. Very often this helps. The problem may lie specifically in the operation of your phone.
If this does not help, then take the second step. Turn off the phone again and remove the SIM card from the phone and then insert it back. Turn on your phone and check if the connection is established. If this doesn’t help, then move on.
You are probably well aware that mobile communications do not work well in certain places. This may not necessarily be a deep basement with thick concrete walls. It also happens that mobile communications are simply not well established where you live. If this is not your case, then we will think further.
Look out the window, what is the weather like now? Strong wind blows? It's raining? Has the weather changed? Weather conditions can also disrupt the stable operation of mobile communications.
If all of the above points do not apply to your case, then it’s time to safely call the support service “ Megafon" You can call there at these numbers: 88005500500 or 0500 . A company employee will certainly help you.

Megafon support service

But it also happens that the client cannot even reach the support service. That is, the connection to “ Megafon"absolutely absent. This means that with a high degree of probability we can assume that the company is conducting engineering works. True, she should warn about this in advance. If you have reached this point, then it is worth advising you to just wait a little while the technical work is completed. Megafon” will end, and the connection will finally improve.

Video: The phone does not receive reception, it loses the network, what should I do?

Sometimes Megafon's Internet does not work. This is the second day since my mobile Internet on my smartphone disappeared. And on my daughter’s smartphone too - we have family mobile phones on the same personal account with Megafon. Tariff "All inclusive S" with unlimited internet. I never allowed any debt.

Yesterday morning, the news kept talking about a new solar flare, saying that the peak of the impact of solar activity will occur on October 2, and communication interruptions are possible. For some reason I thought, maybe Megafon’s mobile Internet is not working for this reason too?!

In the business center where I work, sometimes the connection also disappears, mainly 3G, but this is understandable - concrete walls, a lot of people, many simultaneous connections to one cell...

Bad suspicions arose this morning when I found out that all my colleagues who are friends with Megafon are doing well! I'm the only such loser. Naturally, I went to the Megafon website in my personal account and checked the debt. It turned out everything was fine, the balance was in positive territory - just yesterday an automatic payment was made from a bank card when the minimum threshold was reached (everything is as in the settings).

But the Internet is needed, especially since with its help I can make long-distance and international calls I do. And I even began to think about other services and opportunities.

Why does Megafon sometimes lose internet?

In general, I call technical support. What kind of quest this is is a separate conversation! However, Megafon in this regard is no different from other operators or other large companies, banks, for example. The spirit of the times, huh. Well, okay, half an hour of switching keys, listening to advertisements, the main thing is to get in touch.

And now attention!

Megafon turns off Internet access immediately when it enters a negative balance zone. At least for 100 rubles, at least for 1 ruble. On October 2, there was a monthly automatic debit of the subscription fee, but there wasn’t enough money in my personal account.

And it doesn’t matter that the balance was immediately, within a minute, replenished by automatic debiting by Megafon Money from my bank card, which is linked in my personal account. Please note that Megafon itself recommends connecting this service to clients in order to avoid misunderstandings with timely payment.

What to do

According to operator Lena, it turns out that I was to blame for the absence of the Internet for more than a day. Because YOU JUST NEEDED TO RESTART THE SMARTPHONE! Wow! In general, they politely hinted to me that I myself am a sucker - I don’t know how to guess.

By the way, Megafon does not turn off the main service - communication when it falls into a negative balance. It only turns off the Internet, and maybe some others additional options. And if the Internet does not work, Megafon does not inform you about this in any way, even if the balance was replenished by you immediately or after some time. NOWHERE on the site or in any rules does it SPECIFY that in order to restore the Internet after a negative balance you need to do some kind of dance with tambourines with your smartphone, such as rebooting it.

These are the tricks, yes... Heartfelt and simple. And if it weren’t for my call to technical support, I would have continued to rack my brain “what’s the problem?” or blamed the excess solar activity, while Megafon daily sincerely and simply charges me subscription fee for "All inclusive S".

In general, it was better.

P.S. Now as advice and a solution to the problem on my part. In the settings for automatic debiting from a linked bank card in my personal account, I raised the minimum threshold at which a replenishment is required to several hundred rubles. In such a way that with all possible write-offs in one day, I would remain in the black. Maybe Megafon was counting on this?! Is shamanism with a smartphone for educational purposes?!

The Megafon company reported problems with communication. In Russia, there was a massive failure in the work of the mobile operator Megafon. Some time after reports of Megafon failures, information appeared in the media that others also encountered communication problems mobile operators, for example Beeline. MTS press secretary Dmitry Solodovnikov also informed Gazeta.Ru about the stable operation: “The MTS network is operating as normal.” But Yota, which operates on Megafon’s networks, has really encountered difficulties.

Problems with the 4G network

This option is also implemented by the mobile operator Megafon. Your phone has stopped connecting to the network, but there were no problems before? It is necessary to understand the reasons for this failure. The fact is that 4G currently works stably only in large cities. Also, the reason that Megafon does not pick up the 4G network may be limitations of the tariff package.

Many users are faced with the problem of poor performance of 4g Megafon, and ignorance of how to deal with it. Then the reason is obvious: most likely in your area weak signal(or it doesn’t exist at all). 4g is stable only for large cities of the Russian Federation. For example, for Moscow, St. Petersburg, etc. Newest technologies 4g will not work if there is no necessary equipment (communication towers) in the access area. If another device picks up 4g, then the radio contact on your phone may have gone loose or there are problems with the antenna. Damage to the SIM card. Like a telephone, a SIM card is equipped with a microchip.

MNP/Transition to MegaFon from another operator

More than once, you and I have encountered problems when it is impossible to send SMS, access the Internet, or even make an outgoing call. But if you are sure that your number was blocked by mistake, then you should contact the Megafon representative office to resolve the problem. If Megafon still does not work for you, then contact the support service for help at 8-800-550-05-00 (toll-free in Russia). I'm trying to find out why the Internet 8-925-115-26-47 is not working, I call and wait 30 minutes for the operator to answer, but not even 10 minutes pass before the music turns off and starts all over again. I enter this phone number and the password comes to this phone, but I can’t view it - THE INTERNET DOESN’T WORK!

To switch to MegaFon with your number, leave a request at the nearest MegaFon office. To register, take with you a passport or other identification document with which you connected to the network of your previous cellular operator. You can change the operator only within the same region. If you will communicate more with subscribers of other operators or plan frequent trips across Russia and abroad, choose suitable tariff in the All tariffs section. 1) No later than 2 days before the planned date of number transfer, you need to apply with your passport to the nearest MegaFon-Retail communication center.

If problems occur on the line, then there is no need to panic: just wait until the connection is restored. It happens that this does not happen, then best choice there will be a call on hotline operator. It also happens that today the network has poor reception and communication is slow, but tomorrow it is already functioning normally. More often renovation work last no more than 6 hours, and after this time you will be able to access the Internet without any problems.

The Megafon operator does not pick up the network: possible reasons and solutions to the problem

Mobile network in life modern man occupies an important place. It has become so necessary that sometimes it’s simply scary to imagine not being able to call a loved one. Each person, even being in another city, can contact colleagues on work matters or call relatives. Thanks to cellular communication, during the day all tasks and problems are solved quite quickly.

Let us remind you that the large-scale cyberattack of the WannaCry virus on May 12 also affected Megafon’s networks. But the company soon reported on eliminating the consequences of the attack malware. The company admitted that “dial success rate decreased by 30%.” Problems were recorded in Moscow and the Moscow region, Kazan, Nizhny Novgorod, Samara, Ryazan and other regions. Taxi ordering services Gett, Uber and Yandex.Taxi also reported problems due to a failure in the Megafon network. A large-scale failure in the work of Megafon led to the emergence of a new hashtag on social networks - #MegafonLive.

Mobile Internet

Mobile Internet- it is modern and fast access To global network using a regular MegaFon SIM card and mobile device. You can check this in the settings of your smartphone or tablet in the “Data transfer”, “Data connection” or “Mobile network” section (the name may differ in different devices). Check if you have the Mobile Internet service connected. Go to Personal Area and in the “Services” block, select Balances for service packages. Or dial the free command *558# in the Megafon Internet application menu (the service is not available on some devices). Additionally, try registering the modem in 2G networks. The connection speed will be lower, but Internet access will be more stable. Go to the MegaFon online store.

Accessing the Internet using a portable modem is deservedly popular among users.

Operator users can make outgoing calls, but remain unavailable for incoming calls. Some subscribers have problems with outgoing and incoming calls, we are solving this problem.

One of the biggest Russian operators MegaFon mobile communications suddenly stopped working throughout the country. Perhaps this is due to the fact that Ekaterina Emelyanova also uses Megafon. Currently, company employees are trying to fix the problem.

Find out if you can restore your number by sending a free SMS to 0500 from MegaFon. Your personal account is a free service for all MegaFon subscribers. Another MegaFon subscriber can transfer money to you from their account using the service Mobile transfer. Dial the free command *512#, and you will receive an SMS with information about your latest expenses - dates and times of calls, messages and Internet access. If you mistakenly topped up the number of another operator, contact the payment point or office of this operator. When traveling around Russia and the world, we recommend setting unconditional forwarding in your phone settings (forwarding all calls, not according to some condition). In this case, the exact cost of calls, SMS and Internet outside the Home region can be found in the description of your tariff.

FDN mode may cause communication problems. If it is enabled, then there are restrictions on working with subscriber numbers. Only those included in your account will be available for calls. special list on the SIM card. Most often in this application Some services are blocked. If the problem with the signal still remains, you should try inserting your SIM card into another device.

For example, malfunctioning equipment, poor communication levels, or lack of what is needed for work software. Therefore, if you carefully analyze the error, the user will be able to solve the problem without any problems.

While MegaFon is restoring the network, people are still angry about today. Of course, at the moment you will be left without communication, and we are not just talking about the fact that you cannot receive calls. We don’t remember our friends’ numbers because there are already too many acquaintances, hundreds of faces on social networks, everyone can be contacted by simply pressing a button. What to do? Calling through instant messengers is an option, but this requires at least some kind of Internet. Those who carry two SIM cards are lucky, you can always switch to additional number. Although today the combination of MegaFon and Yota turned out to be unsuccessful.

It's funny that during all this time the site never existed. Previously, a stub with a powerful message was placed at wylsa.com - the site will appear when it stops being lazy.

On May 12, the WannaCry ransomware virus began spreading around the world. MegaFon then stated that the infection did not affect customer service.

MegaFon boasts a decent cellular coverage area - it is present in almost all regions, so communication problems rarely occur. Stable reception, high quality voice services, comparatively fast internet- this is what this operator can please us with. Let's see what to do if there is no network on MegaFon. This happens rarely, and there are many reasons for this.

Operator's technical work

If the MegaFon network on your phone has disappeared, you should immediately do one simple operation– reboot your mobile phone and wait for re-registration on the network. This procedure is universal, that is, you should restart your phone every time it stops seeing a signal cellular network - only after this other actions are performed.

If rebooting the phone did not bring any visible results, it is quite possible that MegaFon is holding some kind of event online. This may be the reason for lack of reception. In order to check your guess, it is advisable to somehow clarify whether other subscribers have reception. If the lack of communication is widespread, then the problem lies in technical breakdowns or work on operator equipment - wait 20-30 minutes, then try to reboot your phone.

The phone is damaged

Unfortunately, none mobile phone is not insured against breakdown - it is simply impossible to ensure 100% reliability with current technologies. If you notice the absence of a network on MegaFon on your phone and its presence on other people's handsets, most likely something has happened to your device. You can check the functionality of your mobile phone using another SIM card. If your mobile phone still does not work, have it repaired by choosing a good service center.

The SIM card is damaged

Some subscribers perceive the facts of SIM card failures with surprise on their faces. In fact, there is nothing surprising here. Like any other electronic device or module, a SIM card can fail - after all, there is a microcircuit installed inside it. If it breaks, the phone will not be able to register in the MegaFon network. The result will be a complete lack of communication - the antenna indicator will not indicate the presence of a network signal.

But it’s too early to get upset - even though the SIM card is out of order, you can always restore access to your phone number. To do this, you need to arm yourself with a passport and contact the nearest MegaFon service office. Here you will be given a duplicate SIM card, which you will need to install in your phone - now the mobile phone will be able to register on the network.

Before sending to the service office, make sure that your number is registered to you. Otherwise, the issuance of a duplicate will be refused.

No network in this area

Now you know what to do if the MegaFon SIM card does not work and there is no network - you need to contact the service office for a duplicate. At the same time, your number’s balance, tariff and service packages are fully preserved. Let's find out what to do if you arrive in any locality and find that there is no coverage of the MegaFon network. First, you should send the phone to reboot - it is quite possible that some kind of network error has occurred that is preventing the registration of the mobile phone.

If rebooting helps, that's good. But if the results are negative, you need to make sure that MegaFon has coverage in the area. There are indeed settlements in Russia where it works limited quantity operators - for example, only MTS or only Beeline. It is quite possible that you were lucky enough to get to places where there is no MegaFon network.

There is only one way out of this situation - to purchase a SIM card from the operator that definitely works in the given area.

Now you know what to do if there is no MegaFon network - you need to check sequentially:

Phone performance;
SIM card performance;
Availability of MegaFon in a particular area.

If you know for sure that there is a network here, but registration does not occur for some reason, you should go to the settings and perform a manual search - sometimes this helps if there is no network on MegaFon.