Many companies have an automated service that responds to incoming messages. phone calls. However, it is quite inconvenient when you are trying to call a company and have to wait to enter the calling number for the desired department or contact. This is most noticeable when you don't remember the extension code and have to check your contact information to find it.

Fortunately, the Android dialer app allows you to program extension codes in contact information. There are two different styles you can use: pause or wait. Read on if you want to know the differences and how to use each one.

Advice: If you can't find the options below, you may need to open the additional symbol menu on your keyboard. In most cases, you can simply use the necessary punctuation marks in the alphabetical version of the keyboard.

Pause option:

On the numeric keypad, this may appear as a comma (,) or "pause". Using this option means that when you dial a number, the extension code is used automatically after the call application detects that the subscriber's phone has answered.

To use pause, enter the number like this: 8495-111-11-11.77, where "77" is the extension code that must be dialed.

"Wait" option:

The wait option looks like a semicolon (;) or "wait" on the numeric keypad. This option should be used when you are calling somewhere that requires you to listen to the entire automated message before selecting an extension code. You do not have to type an additional code; a window will pop up on the screen with an additional code and a request to send it. The window will remain on the screen until you decide to send it or cancel the call.

Your question:

How to dial a number from landline to cell phone?

Master's answer:

Currently, cellular communications are very widespread. Call from one mobile phone on the other it is easy and simple: all numbers are in a single understandable format. But in the case of a call from a landline to a cell phone, certain difficulties arise when dialing the number.

You will need the country code of the person you are calling when making an international call.

We place a piece of paper with a mobile phone number in front of us. Otherwise, by making long pauses in dialing a number, remembering this or that digit, you give the telephone exchange a reason to interpret this as entering a long-distance code. This means that we risk calling the home phone of a subscriber you don’t know in another city.

Remember the main feature of calling with home phone to cell phone: first digits of the number. In this case, instead of “+7” we type “8”. Prefix "+7" - telephone code Russia. City PBX that directs everything phone calls calls made from home numbers are accepted by default as calls made within local subscribers. 8 is a number that indicates the need for long-distance communication. Moreover, when making a call to mobile number The number 8 is also used.

We dial eight and wait for the beep. Next, we dial the remaining numbers according to the principle of dialing them on a mobile phone. First, enter the three-digit (928, 903, 918, etc.) operator code (Megafon, Beeline, MTS, etc.) and the remaining seven digits of the subscriber number.

The complete sequential dialing scheme is as follows: 8 (beep) *** (operator code) ******* (direct number).

If you need to call a mobile number that belongs to an operator in another country, proceed as follows. We dial the number “8”, then “10”, indicating the completion international call. We dial the country code of the intended call (we find out the code on official Internet sites or in help desk). According to principle home network dial the operator code and phone number. For example, when calling to Ukraine, we dial the number “8” (beep), “10” (denote long distance call) “380” (Ukrainian code) *** (operator code) ******* (subscriber phone number).

The more effectively communication is organized between team members and the company’s clients, the more effective their activities will be. Extra minutes “on the line” are an unaffordable luxury. An extension (aka internal) number allows you to determine with whom exactly the caller should communicate BEFORE the call signal sounds in one of the departments. This feature saves time on both sides.

What it is?

Additional number represents special code, assigned to a telephone line or company division. It has two components:

• leading phone number enterprises;
• additional, connecting the subscriber to a specific department or personally to an employee.

The extension number consists of four digits. The first two represent the department number in the forwarding list, and the second two represent the employee's personal identifier.

From the point of view of digital telephony additional number- this is the forwarding point in . A similar function can be performed by an employee’s mobile phone, a communicator program on his PC or tablet, a Skype account or a city network number.

One for all and all for one

An extension number works as follows: an incoming call is received at a single “main” number for all employees. The subscriber introduces the robot PBX to his range of interests, and the program redirects the call to where it is needed. As a result, the incoming number is one for all clients, and all company employees are at its service. You just need to press the right combination of buttons.

Forwarding incoming call for a specific employee can be performed in two ways. The first is a regular transfer: the operator receives the call and either resolves the subscriber’s issue himself or switches it to a competent specialist. Such translation is a common practice in call centers and technical support services.

If incoming calls concern a very wide range of issues, translation with consultation is used. In this case, the employee who receives the call first dials the extension number of his colleague and discusses the situation with him. This type of translation is often used by secretaries.

Once! And you're done

How to dial an extension number? First you need to enter the digits of the main number, then wait until a pleasant voice asks you to switch the phone to tone mode. Let's upset those who have a vintage rotary telephone perched on their desk - it won't work. Only buttons for a landline, cell phone, tablet, computer (if you use IP telephony). On wired devices there is a special switch that allows you to switch the phone to tone mode, and for a wireless device this can be done through the menu.

What to do if you need to dial an extension number from the device cellular communications? The algorithm is as follows:

• Call the main number.
• Listen to the answering machine message to the end.
• Without switching to tone mode, dial an additional number.

Sometimes the connection does not work correctly. In this case, there is no need to return to the beginning of the algorithm and listen to the answering machine again. It is better to ask the employee with whom the PBX connected you to transfer the call to his colleague.

Two! And you're done

A detailed list of departments (or areas of activity) of the organization will be announced. Interested in the range and price? Marketers for you. Problems with documents - the legal department is in touch. Questions of a financial nature? The accounting department also has a telephone. Listen carefully to the information and press the appropriate button.

Do you have a specific extension phone number at your disposal (indicated on a business card, in an e-mail, personally by the employee with whom you want to communicate)? You don’t have to listen to the cute answering machine girl. Dial confidently (if you are sure that your phone is in tone mode).

Now it's definitely ready!

The explanation took longer than the call itself. In practice, just 30-50 seconds after registering an incoming call, your call will be redirected to where you need it. Believe me, this is much faster than in the good old era of analogue communications, calling the reception desk for hours to get the same information from a twitchy and not always polite secretary. The extension actually saves time.

Do you want it for yourself?

We got inspired and decided to optimize our own business, wondering how to add an extension number? Step-by-step instructions:

1. First, decide on a provider. The “familiar” number is no longer an argument - you can keep it by changing the operator and even the type of communication service. Both landline and mobile are easily forwarded to the number that you need (and is profitable). We advise you to choose a provider that offers some internal numbers as part of the basic set of services. Assess your business needs and make the best decision.
2. Leave a request on the website or at the office of the selected operator. They will help you connect and set up communications in a new way as soon as possible.
3. Enjoy the features and benefits of an additional dialer. Before you know it, the benefits from the decision made will begin to jingle in the financial statements.

You can figure out how to best use an extension number without any hints. No one knows the structure of your own company better than you. Determine the load on departments and select the numbers assigned to them. The technical support service will help do the rest.

Why is this necessary?

What does an extension number mean in practice? First of all, the status of the organization, its desire to organize its activities as conveniently as possible for business partners, to protect its time and theirs. But the listed advantages are not the only ones.

"Cloud" PBX with the "extension number" function allows you to create virtual office in the best way for business. The director may be abroad in negotiations with suppliers. The head of the sales department will go on an inspection to a remote branch. Chief engineer - getting lost in the production workshops. But all of them - like the secretary, the ordinary manager, and the programmer who did not leave the office - are constantly in touch with each other, with other employees and clients. At any moment they can discuss work issues as if they were located in adjacent offices.

A virtual office entails reduced company costs (for rent, office equipment, communication equipment, etc.) and flexible work processes. Each employee can have as many additional numbers as necessary to best perform their job duties - a “cloud” PBX allows you to do this. This means that the number of processed incoming calls is approaching 100%.

Reasonable savings on the one hand and a constant influx of customers on the other provide a stable increase in the company's profits. Thus, an extension number is an effective business tool that allows you to achieve not only tactical, but also strategic advantage in your market niche./p>

Your question:

How to dial an extension phone number?

Master's answer:

When you dial the phone number of a large enterprise, you often have to deal with the problem of dialing an extension number in order to talk to a specific person or contact the desired department. Such extension numbers allow the company to organize the correct and coordinated work of all employees. However, many do not know how to dial extension numbers correctly.

First, study the phone number of the desired company. If the number consists of two parts, then the first will represent the main phone number, and the second, which is usually written in parentheses, means the extension number. It is the second part that will help you connect with the required department. Now dial the main number on your phone and call it. You will hear an answering machine response.

You need to fully listen to his greeting, because otherwise the call may fail and you will have to dial the number again. At the end of the message, the answering machine will list all extension numbers and then prompt you to dial required number after the beep.

Now you need to check whether your landline phone is in tone mode. This is necessary for normal communication with the extension number. If the mode is disabled, then you just need to press the “star” button on your phone. It is located below, under the main numbers. Some models landlines They also have a special Pulse-Tone button. If your telephone already operates in tone mode, then simply dial the extension number.

Wait for your phone to switch to tone mode. Then start entering the numbers of the extension number. As you dial, you will hear various short beeps with different frequencies. They mean that you have correctly switched to tone mode on your phone.

After dialing the extension number, wait for an answer. Sometimes an organization's PBX may fail, causing you to be connected incorrectly. If this happens, then simply ask the person who answered the phone to connect you correctly this time. As a rule, company employees treat such requests with understanding. If not, then you will have to dial the main number again, and then the extension.

It is not advisable to make calls to extension numbers using a mobile phone. After all, not every one of them can support the tone mode of the PBX, so you are unlikely to be able to get through. And also mobile operators Such calls are charged as landline calls. And the countdown of time and money begins from the moment the answering machine answers you. So such a call can cost you a pretty penny, or you won’t get through at all due to insufficient funds on your cellular device.

Very often, in order to reach the right person in the office, you need to dial a specific extension number. Such a system simplifies the work of secretaries or operators who are involved in the redistribution of office calls, and also reduces the time spent waiting for a transfer to the required subscriber. The presence of a system with extension numbers confirms the seriousness of the business and the status of the company.

First of all, dial the main number of the organization and wait for the answering machine. The answering machine will tell you which extension belongs to which department. If you have never dialed an extension number and it is difficult to imagine how to do this, then you can wait for the operator, who will automatically contact you after the end of the answering machine message. Tell the operator who you want to talk to, and you will be redirected to the right person.

If you know the extension number of the subscriber you need, then dial the organization’s number. As soon as you hear beeps or an answering machine, switch your phone to “tone mode.” To do this, press the “star” (*) button, wait a few seconds and then enter the extension number. The company's PBX will automatically switch you to the extension number you entered. However, if you end up in the wrong department or on the wrong caller, ask the person who answers the phone to transfer you to the correct extension number. It will not be difficult for any employee of the organization to fulfill your request, since it is through short extension numbers that employees communicate with each other within the company.

The PBX system with extension numbers is the best global practice in telephone communication for a business of any size, which allows you to connect together a huge number of employees of one company, even located in different cities, and at the same time occupy only a few telephone lines. And dialing an extension number is a convenient way to get to the desired recipient without unnecessary delays.