Some issues are difficult to solve without help help desk MTS, but it’s not always possible to get through on the first try, so the MTS company has provided several options for communicating with the MTS Russian operator:

Ask a question to the MTS operator by phone by dialing the support number or choose another method of communication - it’s up to you.

How to call from a mobile?

We have already briefly described the main method of communication with the MTS network operator - using a call from a mobile phone. Now it’s worth taking a closer look at this method and some of the others listed - Additional Information will help to avoid a lot of problems that tend to arise when moving “from words to deeds.”

So, we are talking about ways to contact a “live” operator, that is, not a robotic system, but a real person whose job is to listen carefully to your problem and help solve it, focusing on the specifics of a specific situation. Now step by step.

As for waiting on the line itself, it is best to resolve your problems with the operator in the first half of any weekday, ideally before the lunch break. At this time you will hardly have to wait more than 2-3 minutes. In the afternoon, and even more so on weekends, the network is overloaded. Everyone wants to resolve their issues at this time, because it is the most convenient, but this is precisely what prevents a speedy resolution. The network is simply overloaded at one time, and idle for a long time at another.

How to contact from another network?

Now let's look at the situation when you are not an MTS subscriber, but you really need to call the MTS operator. This happens, for example, when one of the family members wants to restore a phone number whose SIM card was lost along with the phone.
There can be many situations, but the essence is the same - you are not an MTS subscriber, but you need to call the support service of this operator as soon as possible (preferably without spending money).

The way out of the situation is very simple - dial with mobile number 8-800-250-0890, and press the call key. For subscribers of other networks, by default, redirection to a queue to a “live” operator is provided, but the algorithm of the service is regularly updated, so you may encounter, for example, a command menu.
As a rule, there is nothing complicated: you just need to select the command called “ Technical support", after which you will be redirected to the operator.

Please note that calls to 8-800-250-0890 are possible for all subscribers existing networks, but only on the territory of Russia - a different number is provided for communication with the MTS operator outside the Russian Federation. MTS does not charge a fee for calling the specified number; withdrawals are possible only at the initiative of your network operator, but most large companies do not do this.

How to call from a corporation?

If you are the owner or person responsible for a corporate number and want to contact the operator, there is no point in waiting extra time! You can combine accounts, carry out basic operations, find out current data and much more using a special corporate number. Everything is very simple: dial 8-800-25-00-990 from your mobile phone and press the call key.

Connect to the operator in roaming

There are very rarely times when a subscriber has a question that he cannot answer himself and needs the help of an experienced specialist.

If you could not find the necessary information on the Beeline website and also could not figure it out in your personal account, there is only one solution left - call the operator.

What issues will it help solve and how to call the Beeline operator directly should every user of this service know? mobile network. Typically, a company representative helps deal with:

The consultant's goal is to find the right solution to the client's issues and help him.

To contact Beeline, dial short number 0611. Next, you need to follow the instructions from the voice menu. Listen carefully to all the points, perhaps one of them will solve your problem.

If your difficulties do not fall into any of the categories listed by the answering machine, you will be asked to contact a company representative. Press the appropriate button and wait your turn on the line.

The wait usually takes from 5 to 20 minutes, but on busy days, such as Friday evenings, it can be longer. Calls to 0611 are free from all Russian Beeline SIM cards.

* - return to Main menu, # – listen again to information about the previous item, 9 – listen again to the last message.

How to call a Beeline operator from another operator or from a landline number

If you need to call a consultant from a landline phone or SIM card of another cellular company, you need to know other federal numbers. Since 0611 free only with Beeline.

Which phone number to call depends on the issue that needs to be resolved:

• 8 800 700 21 11 – for problems with settings and correct operation Wi-Fi internet on the SIM card.
• 8 800 700 06 11 – in case of difficulties encountered with setting up, installing and servicing the Beeline USB modem.
• 8 800 700 80 00 – home television, Internet and telephone from the cellular company.
• 8 800 123 45 67 – in case of difficulties in setting up and connecting to the mobile Internet.

Calls to all of the above numbers are not time limited and are free from any number and even from a landline.

How to reach an operator while roaming

While roaming within the Beeline network Russian Federation call free of charge on 0611 and 8 800 700 06 11 AND PRESS 0 – to resolve any issues and problems with communication quality, financial transactions, tariffs and services from Belline, Internet and roaming.

In international roaming, there is another telephone number for connecting subscribers with technical support - +7 495 974 88 88. All calls to this mobile. are not charged from Beeline SIM cards even when the user is outside the Russian Federation.

Other ways to contact the operator

Would you like to choose a different method of contacting technical support? It's possible!

1. Anyone can receive answers to their questions by email. Describe your situation in detail and send the text to [email protected].
2. Especially for subscriber self-service, the company’s developers created the “Personal Account” service. In it you can top up your account without the help of a specialist, check your SIM card balance and balance package services, change tariffs, disconnect and connect services and subscriptions, order packages of minutes, SMS, mms, Internet traffic and much more. Follow this link https://my.beeline.ru/login.xhtml and register your account in your personal account in order not to waste extra time on situations that you can resolve yourself.
3. Want to save time? Describe the situation in SMS and send it to 0622. The answer will also come in the form text message. This phone is serviced from 7:00 to 22:00 Moscow time.
4. When waiting for an answer in case of a long queue, use the “We will call you back” option. To do this, while waiting, press number 1 on the keyboard and you will not have to hang on the line.
   As soon as it’s your turn, the consultant will contact you. Just keep your mobile handy and wait for the call.
5. Visit the company's official website http://moskva.beeline.ru/customers/contact-page/ and in the right corner you will find a window “Any questions left?”
   Click on "Form" feedback» and provide all the necessary information, as well as describe your problems and wishes. You will receive a response to the email address you provided.

It turned out that there are at least 10 in various ways in order to dial Beeline: by phone, via SMS and feedback form, via the Internet and via Personal Area. Choose the most convenient and fastest method for yourself!

Cellular communications often present us with surprises and problems that need to be solved. The Internet does not work, it is impossible to get through, the balance is not checked - many difficulties arise. Knowing the Beeline operator number, you can quickly solve any communication problem. In this review, we will study all the dialing methods, reveal the operator’s secrets for quickly reaching a “live” consultant, and consider additional telephone numbers.

You can endlessly praise automated services, answering machines and personal accounts, but the help of a “live” person is priceless. Especially when it comes to older subscribers or people who are very far from technology. It is easier for them to solve problems with a “live” operator than to understand the intricacies of answering machines or the menu of their personal account.

It’s easy to contact a Beeline operator - just dial a short number and wait for an answer. Unfortunately, there is no direct access to consultants. The subscriber’s task is to listen carefully to the answering machine message and wait until he calls the button to contact the help desk specialists. The numbers change periodically, so there is no universal recipe. Let's figure out how to call the Beeline service, contact a “live” specialist and talk to him.

Call via short number

Beeline has toll free number telephone number 0611. It houses the operator's technical support service. To get help, just make a free call and navigate the voice menu. You can’t do without an answering machine – such an option doesn’t exist. To get to a “live” person, you just need to carefully listen to the system’s response. Listen to the answering machine's cheerful greeting and wait until it begins listing menu items.

To obtain information on the current number, you need to press the “2” button, then press “0” to try to contact specialists. In some regions, the menu structure may be different - you need to call and listen, there are no other options. Sometimes accessing operators works directly from the root menu - it’s enough to ignore the chatter of the answering machine. It is difficult to understand his logic, since in most cases only the “Mobile Consultant” works by calling 0611.

The “Mobile Consultant” answering machine will help you get full information for the current subscriber (for example, it will help you find out the number or clarify the balance, change the tariff plan or work with services and options). To work with this tool, follow its prompts and use additional keys:

• With an asterisk (*) – to return to the main menu.
• With a hash symbol (#) – to return to the previous item (if you suddenly made the wrong button and want to go back a step).
• With the number 9 – will allow you to listen to the contents of the current item again.

IN mobile application“My Beeline” has implemented a text chat with “live” support service operators - an operational tool for receiving help.

Call via number 8 800

The traditional short number 0611 has existed almost since the very appearance of the Beeline operator in Russia. Several years ago, in parallel with it, additional numbering 8-800-700-0611 began working. It is a complete analogue of its short counterpart, but is also available from other operators - for example, MegaFon or MTS.

Beeline operator number 0611 is free. Including when traveling around Russian regions. 8-800-700-0611 does not differ in tariffs from its counterpart. Calls to it are made free of charge from both mobile and landline handsets. The menu structure may change depending on the operator, but “Mobile Consultant” still answers here, through which you can contact a “live” consultant.

Please note that Beeline has additional numbers to solve communication problems. Let's present them in the form of a list:

• 8-800-700-0080 – fast number to solve problems with Beeline USB modems.
• 8-800-700-2111 – solving problems with wireless points operator access.
• 8-800-700-8000 – technical support for home Internet and TV services. Select the desired item and a “live” operator will answer you.
• 8-800-700-9966 – telephone number of the Beeline operator to solve difficulties with your home telephone and the “ Home Internet Light."
• 8-800-700-50-60 – for working with Intercity cards (not available everywhere).

Beeline has an online store; you can ask questions about its operation from a landline or mobile phone by calling 8-800-725-5-725 or 0070.

Call from other operators

It’s easy to call the Beeline operator from a mobile phone while in Russia - we dial 0611 and get to the answering machine, through which we go to consultants. But this number is on-net. If you are using someone else's phone mobile operator, dial 8-800-700-0611. Write it down in phone book so as not to lose or forget. Free call from any mobile phone will help solve your communication problems. The same number is used for calling from landlines.

Contact a consultant while roaming

The direct telephone number of the Beeline operator is 0611. It is available throughout Russia, including when traveling within the Russian Federation. It does not work in international roaming. This is bad, since the likelihood of difficulties arising during foreign trips is quite high - it’s impossible to get through by phone, or the Internet does not work. To contact support, dial +7-495-7972727. Write it down in your phone book now before you forget it.

Please note that dialing telephone numbers in international roaming must be done in full international format, via +7 (or other numbers if you are calling subscribers from other countries).

We also recommend adding the number +7-968-600-0611 to your phone book - there are “live” operators who will provide assistance with questions international roaming V text mode(no need to call here, you won't get through anywhere).

How to get to a “live” operator - secrets

All contact numbers and email addresses for receiving assistance are published on the official Beeline website. But there is a problem - when calling 0611 (or 8-800-700-0611), we often cannot get to consultants hotline. You cannot call Beeline directly to the operator, and only the answering machine answers the above phone number - the problem requires a solution.

And it is there - we pick up the phone of another operator (MTS, MegaFon, Tele2, Yota) and dial the number 8-800-700-0611. You can also call from a landline phone. We ignore the entire voice menu and hear the answering machine redirecting us to consultants - done! That’s the whole secret of dialing to a “live” operator. Why it was necessary to create such difficulties for subscribers is not very clear, but the scheme works smoothly.

Another way is to call the call center early in the morning, at a time when there is not a lot of calls. You can try calling from 7 to 9 am on a weekday, when most people are going to work and have no time for calls.

Due to competition in the cellular communications market, many operators are trying to lure subscribers by any means, both with new interesting tariffs and convenient services. And many believe that another operator has better communications and more convenient tariffs, and everyone says that this operator is better than yours. It’s easy enough to remember the saying that it’s good everywhere where we are not. After all, there is nothing difficult to go to the operator to block the SIM card for a month or two and use another operator during this time to try and compare the quality of communication and the tariff.

We are sure that many of your prejudices are just prejudices, each operator has its own nuances, as well as its own disadvantages, although it also has its advantages: a minute costs 10-50 kopecks cheaper or more Internet traffic for the same money, but not all at once They find out that minutes are cheaper when paying 100 rubles more per month, the Internet is generally available 50% during the day and 50% at night, although it is cheaper.

Even if these words do not bother you and you want to disconnect from the operator, we strongly recommend that you contact the operator via support phone number 0611 or 8800 700 0611. Perhaps he will be able to suggest a more convenient or cheaper tariff plan or service than you have on this moment. And you don't have to change operator.

“Mobile Consultant” is a smart answering machine from Beeline, called by number 0611 — 88007000611 , in roaming +7 495 974 88888 .

If you still don’t like the quality of the connection, and you’ve already decided that the operator is bad and you’ll be better off with another, then what we can tell you is to try there. After all, everyone has their own choice and freedom of choice. But remember that perhaps in a year, or maybe two, you will still return to your old operator, because with all his shortcomings, the quality he had at the moments you needed or in the right situations was better than what the operator you went to has connected now.

In order to obtain information of any type related to cellular communication Beeline operator, you can either call the telephone number 0611, it is the same throughout Russia, or through the website portal for Beeline communication services, there you just need to find a mobile consultant or go to your personal account and all your questions will disappear by themselves.

Important: In order to provide you with all the necessary support when calling the operator, you will need a passport and personal data ( a codeword) the person to whom the SIM card is issued.

If your problem is not the quality of your tariff or service, but only that the connection has been lost for some period of time, then think, perhaps the operator has some kind of breakdown, maybe the tower has switched off and you have been redirected to a backup one - which is is a backup and will not provide full communication in the quality in which you expect it. Maybe the lights were turned off. After all, you live in Russia and everything is possible here.

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Do you have any questions about mobile communications, maintenance, connection of tariff plans and services that you cannot authorize yourself? In such a situation, you should not give up. For these purposes, the company has several communication channels through which you can establish contact with an employee and jointly solve the problem that has arisen. From the article you will learn how to contact the Beeline operator. Let's look at all the ways to talk, their pros and cons.

How to contact by phone

If you have any unsolvable questions, the Beeline technical support line is available to you around the clock. At the other end of the line, qualified specialists will meet you and find an answer to any problem that may arise.

To contact the operator for free, remember the short phone number - “0611”. After pressing the call button, you will hear an answering machine that will offer a list of various services, including a description of tariff plans and services, and connection features. To select a specific item, translate mobile device to tone dialing mode and press the corresponding buttons.

After listening to automatic messages, you will be transferred to a free specialist by default. Initially, you can go to the line to the operator, skipping all the offers. To do this, dial the number “0” and wait for a response. If employees are very busy, you will need to wait or leave a request for a call back (press the “0” button again). As soon as the manager is free, you will immediately receive a call.

If you don’t have a phone with a Beeline SIM card at hand, then make a call from the number of any other telecom operator. A dedicated line has been created for such purposes. Dial contact "88007000611". To find out the specifics of providing Internet services, use the sequence of numbers “88007008000”. Technical support is available every day, seven days a week, all day long.

Unfortunately, there is no number that will connect you directly with a staff member. In any case, you will have to listen automatic messages. You don’t have to call, just send a message with your question, specify “0611” as the recipient. After this, specialists will contact you as soon as possible.

Attention! Outgoing call to home network and sending a message to “0611” are not subject to tariffs.

When the user is in international roaming, there is a special contact number “+74957972727”. These conditions include Crimea and Sevastopol. Calls via Beeline are not billable.

How to contact through your personal account

If you have access to the network, you can ask a specialist a question in the chat. To do this, log in to your personal account on the provider’s main website. The service is an interface for checking and monitoring the main characteristics tariff plan and SIM cards, as well as find out the current balance status at the moment.

In the upper right corner there is an icon in the form of a message; clicking on it will open a chat menu with a telecom operator. Next, enter your contact information: initials, phone number For call back and confirm them using captcha. Write your question in the appropriate field on the screen and send your request. After some time, you will receive a comprehensive answer to any problem or call from a specialist. A similar algorithm can be repeated in the “My Beeline” mobile application, which is freely available to all subscribers.

There is a guaranteed way to get in touch with a company representative. Contact the service office, approach any available manager for help and provide your passport.

How to ask a question via email

If you do not need an urgent answer to your question, you can send a message to the provider’s email. There are three addresses:

1. [email protected]. For problems related to mobile communications and data transfer, as well as USB modem.
2. [email protected]. Solving problems caused by wireless communication.