“I work as a teacher. Parents of students often call me. I wanted to purchase an additional SIM card without subscription fee. I came to the nearest Velcom point, where they offered me the “Hello” tariff - without a monthly fee. I, happy and carefree, began to receive calls from parents of students and other acquaintances. But the happiness did not last long. I received an SMS from Velcom that I urgently need to deposit at least Bn 2 into my account, otherwise my number will be blocked. I went to the Welkom center, where consultants showed me the intricacies of this tariff: every six months I have to transfer Bn 2 to my account. And this is not a subscription fee, but a fee for a SIM card. Why wasn't I warned about this right away? Anatoly Safonov, Zhlobin."

Svetlana Rodionova, acting Head of the Subscriber Service Department of UE "Velcom":

− The agreement for the provision of PRIVET services is public, within the framework of which communication services are provided to all clients of the company without exception on the same terms. Its provisions are defined in the PRIVET Service Rules, agreement with which the client confirms by signing the PRIVET Subscriber Registration Form. You can view them on the company’s official website at: http://www.privet.by/ru/chto_takoe/ruls_privet/ or in any velcom store. In accordance with the Rules for the provision of PRIVET services, there are four statuses for a PRIVET subscriber - “Active”, “Banning of outgoing communications”, “Blocking” and “Termination of service”.

The “Active” status is counted from the date of initial activation of the PRIVET subscriber, is 365 calendar days (including the day of activation) and subsequently depends on the amount of the one-time payment. After the “Active” status expires, the subscriber is automatically transferred to the “Banned outgoing communication” status. The validity period of the “Banned outgoing communication” status is 60 calendar days from the date of transfer to this status (including the day of transfer). Upon expiration of the “Banning outgoing communication” status, the subscriber is automatically transferred to the “Blocking” status, which is valid for 30 calendar days, and then to the “Service Termination” status, in which he loses the ability to use PRIVET services.

Currently, changing the validity period of the “Active” status, as well as restoring the subscriber’s service from the “Banned outgoing communication” and “Blocked” statuses, is carried out by crediting a one-time payment of at least Bn2 to the subscriber’s personal account. In this case, a one-time payment in the amount of Bn2 to Bn4.99 establishes a new validity period for the “Active” status in the amount of 180 calendar days, and a one-time payment in the amount of Bn5 or more establishes a new validity period for the “Active” status in the amount of 365 calendar days. The company does not plan to change the principle of extending the active status of PRIVET subscribers.

Please note that the tariff plans of the PRIVET line (including the “Our Town” tariff plan you are using) are provided without a subscription fee. All cash available on his balance sheet personal account, the subscriber can use to pay for the communication services he consumes.

The payment you made on April 6, 2017 in the amount of Bn5 extended the term of the active subscriber status by 365 days - that is, until April 7, 2018, and the payment in the amount of Bn2 - until October 6, 2018.

Information about the status of the personal account and the validity period of the statuses can be received by the subscriber from his mobile phone with help USSD request*120# and call key (no charge).

Additionally, we inform you that according to the Rules, in the “Banning outgoing communication” status, the subscriber has access to incoming calls and messages (with the exception of MMS), calls to the number help desk 411, USSD requests.

Thank you for choosing Velcom Unitary Enterprise as your operator cellular communications and we hope that the explanations provided will help you in the future when using the company's services.

Are your neighbors flooding you? Did you get shortchanged at the store? Were you fined unreasonably? Do you find it difficult to solve everyday problems in the sphere of housing and communal services, trade, transport? Don't find a common language with the district administration, traffic police, bank or travel agency?

Your questions and complaints.

Austrian Velcom is the strongest competitor of MTS in Belarus. Their network is on par or even slightly better in 3G with excellent coverage of 95%: 2G 3G coverage map, also on 900 MHz. Velcom doesn't have 4G/LTE yet.

Guest Internet for tourists in Belarus.

Prepaid Velcom card called Privet (Hello). Like MTS, Velcom has a travel plan that does not require registration.

Buy a Welcome SIM card.

SIM cards are sold for 5 Belarusian rubles in Welcome stores, called “Branded Centers”.

The monthly subscription fee for data transfer and voice calls is 3.45 Belarusian rubles, including 1 GB of Internet. The SIM card expires one year after the last top-up.

Velcom Belarus balance check:

To check your balance you need to dial *120#.

Disabling unnecessary Welcome services:

These services are enabled by default and are paid:
“Melofon” (callback signal): 0.04 Belarusian rubles/day (1.2 Belarusian rubles/month). To disconnect you need to dial *424*5*1#.
Voice mail: to disconnect, dial *441*1#.
"What's New" (spam messages): The service is free, but if you click "OK" on any of the spam messages, you will have to pay. To disable it, you need to go to the SIM card menu and select: “What’s new”, “Settings”, “Service enabled”, “Disable” and “Confirm”.
Possibility of entering a negative balance. To disable negative balance you need to dial *145*9#.

Tariff plans:

The default Internet tariff is 0.03 Belarusian rubles for 50 KB outside packages. On the travel line you can add these monthly data packages:

Volume Price for 10 days Price for 30 days
50 MB 1.50 BYN 1.90 BYN
250 MB 2.50 BYN 2.90 BYN
450 MB 2.90 BYN 3.50 BYN
900 MB 3.90 BYN 4.90 BYN
1.8 GB 6.90 BYN 8.70 BYN
3.6 GB n.a. 16.70 BYN

To activate, you need to dial *121*1*6# for data transfer speeds up to 42 Mbit/s, where 3G is available. To check the remaining megabytes you need to dial *120*3#. Internet use above the package limit is charged at 0.03 Belarusian rubles per MB in 50 KB increments.

Other tariffs

To receive other tariffs, you must register with the authorities of Belarus. To manage the SIM card you need to know Russian.

Here good review Internet tariffs for other Privet tariff plans on English language. They are too complex to write about and many tourists will stick to the visitor plan without registration.

Velcom Internet settings

APN: wap.privet.by
Username and password: privet

Tariffs for Velcom include a wide selection of various operator offers. Any subscriber can choose a tariff plan that will fully satisfy his requirements in mobile communications, without overpaying extra money for unnecessary services or large packages.

In 2019, Welkom in Belarus updated its line of Comfort tariffs. This is the optimal combination of call minutes and traffic in three different volumes - small, medium and large. At the same time, conversations between Velcom subscribers are free and have no time limits.

This is a universal line of tariff plans with subscription fee and service packages. They vary in package size and the price is set accordingly.

The line consists of three operator offers:

• Comfort S – 50 minutes of calls + 1 GB of mobile Internet. 11.90 rub/month.
• Comfort M – 100 minutes + 7 GB. 19.90 rub/month.
• Comfort L – 300 minutes + 15 GB + unlimited for social networks and instant messengers. RUB 25.90/month

The cost of the tariff is debited from the account every day in equal installments. Outgoing calls to Velcom numbers are unlimited, they do not consume minutes from the package. The limit is given only for calls to numbers of other operators. Connection available to increase GB package additional options. The rest of the traffic is transferred to next month.

In the article, all prices are indicated in Belarusian rubles.

"Smart" and "Business class"

These are expensive tariffs with a full range of services and a large volume of them. Have the following parameters.

"Smart Infinite"

Here almost all services are provided unlimited:

• Mobile Internet;
• outgoing calls within the Velcom network;

There is a limit of 1000 minutes for calls to numbers of other operators in Belarus. In addition, the subscriber receives 79 channels from VOKA TV. The monthly fee for all this is 57.64 rubles.

"Business Class"

This is a tariff for unlimited communication within the country and profitable calls abroad. What services are included in the tariff and are provided without restrictions:

• Internet.
• All calls within Belarus, regardless of the operator.
• SMS within the Velcom network.

The subscription fee includes 300 minutes for calls to the CIS countries and Europe. In addition, the subscriber receives 79 channels digital television VOKA TV.

Cost - 115.40 rubles/month. The total amount is written off on the day of connection. New tariff users can choose a beautiful number from the “gold”, “diamond” and “platinum” categories at a discount when purchasing a SIM card.

Tariff "Lemon"

The line is positioned by the operator as tariffs for children and youth. For this category of subscribers a discount is given on payment for mobile services.

The peculiarity of these tariffs is the accumulation of traffic. If the package is not completely used up in a month, the remainder is not burned, but is added to a new package.

The volume of savings cannot exceed the monthly limit established by the tariff (if a package of 4 GB is given, then the savings cannot be more than 4 GB).

"lemon Z"

The tariff includes:

• Unlimited calls within the network.
• Internet – 1 GB.
• Unlimited for messengers.
• Disney subscription from VOKA TV

Cost of calls to other mobile and fixed networks– 0.072 rub. SMS - 0.0462 rub.

The regular tariff price is 11.9 rubles/month. For subscribers under 26 years old – 8.9 rubles/month.

"lemon Y"

What is included in the unlimited tariff:

• Calls to Velcom numbers.
• Messengers and social networks.
• VOKA (ivi subscription).

For calls to subscribers of other networks – 50 minutes. Traffic package – 4 GB.

Subscription fee – 19.9 rubles/month. Special price for young people – 12.9 rubles/month.

"lemon X"

Services included in the tariff without restrictions:

• Calls within the Velcom network.
• Social networks and instant messengers.
• Music services Apple Music, SoundCloud, Google Play Music.

Outgoing calls to numbers of other operators – 100 minutes. Internet – 8 GB. VOKA TV – 79 channels.

Price – 26.9 rubles/month, with a discount – 15.9 rubles/month.

"Internet only"

Tariffs for modems and tablets. The Internet on them is unlimited, but at full speed only a limited traffic limit is given. The line consists of three offers:

• “Unlim S” – 8 GB, after exhaustion unlimited at speeds up to 512 Kbps. Price - 11.9 rubles/month.
• “Unlim M” – 15 GB, unlimited at speeds up to 1 Mbit/sec. Cost – 16.9 rubles/month.
• “Unlim L” – 30 GB, after exhaustion – up to 1 Mbit/sec. Subscription fee – 23.9 rubles/month.

Money is written off daily in equal installments. Each of their tariffs includes 79 TV channels. You can activate options to increase speed and unlimited traffic on YouTube.

"Light tariffs"

Simple tariffs without a subscription fee or with a minimum amount of monthly charges. What offers are included in this group:

• “Starter” – unlimited calls to Velcom + 500 MB of traffic. After the package is exhausted, 1 MB = 1 kopeck. Price – 7.9 rubles/month.
• "Hello. Calls" – unlimited calls to Velcom after activating the subscription. For 1 day – 0.35 rub. For 7 days – 1.9 rubles. For 30 days (+ 150 MB of traffic) – 6.9 rubles.
• "Hello. Calls + Internet” – services are provided by subscription. For 7 days (2.90 rubles) - unlimited within the network, to other numbers - 10 minutes, traffic 100 MB. For 30 days (8.90 rubles) - within the network - without restrictions, for other numbers - 50 minutes, 500 MB of Internet.

These options are suitable for subscribers who communicate mainly within their network - with Velcom subscribers, and almost never use mobile internet. To avoid paying for unnecessary service packages, these tariff plans have been created.

Social and special

Cheap rates with special conditions– the package of minutes is given only to “favorite” numbers:

• “Pensioner” – 1000 minutes, number of favorite numbers – 5, after the package is exhausted, the cost of a call to a favorite number is 0.0158 rubles/min. Price – 3.70 rub/min.
• “Social” - 60 minutes for 1 favorite number, 100 MB of traffic, after the package is exhausted, calls to your favorite number cost 1.05 kopecks. Subscription fee – 1.58 rubles/month.
• “Data transfer” - tariff for sending SMS. The price of one message is 2.3 kopecks, the monthly fee is 1.71 rubles/month.

Tariffs are suitable for representatives of the older generation who do not use mobile Internet and make calls limited circle of people.

Unlimited Internet options

Unlimited traffic packages that can be connected additionally to the tariff plan:

Each tariff has its own set of available packages. You can check connectivity on the website or by calling the technical service at 411.

Mobile Internet packages

The following packages are available for the Comfort and Starter tariffs:

• Package 500 MB – 3.90 rub.
• Package 1 GB – 5.90 rub.
• Package 3 GB – 8.90 rub.

The price is charged once upon activation of the package.

The “Pension” and “Social” tariffs provide monthly Internet packages:

MB package	Price (rub/month)
Easy	1,71
250	2,88
350	3,34
750	5,42
1000	6,57
1500	9,11
3000	16,74
3000 + voka TV	14,42
5000 + voka TV	19,04

How to find out your tariff

The easiest way to find out the name of the current tariff plan is to dial *141*2*1#.

You can view the parameters, package balances, balance and other information about your number in one place. To do this, go to your personal account and check all the information you are interested in. To start using the service, you need to register on the official Velcom website.

To change, dial *141*3*4#. This method is convenient if you cannot access the Internet. Follow the instructions on the mobile screen.

You can view the terms and choose the appropriate tariff plan in your personal account. Also in the description of each of them on the website there is a “Change tariff” button. Click on it, log in to the system and confirm the transition.

To become a new Welkom subscriber, buy a SIM card at a sales salon. You can also order a SIM card in the operator’s online store, but this option is not available for all tariffs.

Velcom provides a huge selection of offers for its subscribers. Everyone will find an option to suit their mobile communication needs - entrepreneurs, pensioners, children, young people, people who like to chat and active Internet users.

The company often holds promotions in which subscribers receive a discount on the subscription fee.

To manage tariffs, a convenient service has been created on the company’s website. If you don’t have access to the network, it doesn’t matter, you can send a request from your mobile without the Internet or call the operator at the call center.

Mobile operator Velcom Belarus is a reliable company that offers its customers optimal service conditions for favorable price. Having studied the existing Velcom tariffs, each subscriber can choose the one that best suits his needs and lifestyle. Tariff plans from Velcom include in their description the most clear and transparent connection conditions - here you cannot encounter hidden additional fees or unexpected debits from your phone balance.

The “Comfort” tariff offer from Velcom was developed and announced back in 2016. This is due to the constantly growing need of modern subscribers for unlimited and stable Internet access. The use of social networks, instant messengers and other services installed on the phone is the reason for the rapid disappearance of traffic and the burning of gigabytes.

Velcom’s “Comfort” tariffs are a redesigned line called “Smart” that the provider previously had. The purpose of creating the offer is to maximally satisfy the needs of Velcom customers in Internet traffic, as well as the opportunity to significantly save on voice communications. Calls made within the 3G network are not subject to tariffs. The main condition is mobile device 3G type communication must be supported.

The line includes several tariffs, which will be discussed below.

Suitable for those who surf the Internet not too little, but also infrequently, for example, mainly communicate on social networks. One gigabyte of traffic can be used to navigate online maps, play online games and view photos. The “Comfort” tariff from Velcom includes an unlimited amount of communication within the 3G network, 100 minutes for other subscribers and a gigabyte of Internet.

A subscriber using Comfort 2 has access to expanded capabilities, a larger volume of traffic, and therefore large quantity options for spending time on the Internet. This tariff from Velcom with two gigabytes allows you to watch videos, download photos and listen to music. It includes: unlimited communication on the 3G network, 200 minutes for communication with clients of other companies and two gigabytes of Internet traffic.

Suitable for active Internet users who often use social networks and video hosting sites. A Velcom client receives a large amount of traffic and included minutes in addition to unlimited 3G communications. The tariff includes: unlimited communication in Velcom space, 300 minutes of communication with subscribers of other operators and four gigabytes of the Internet.

Another proposal that cannot be ignored. It will appeal to Wellcom subscribers who regularly use the mobile Internet and constantly download applications, music and videos. This includes: unlimited communication in the Velcom 3G space, 400 minutes of communication with other subscribers and eight gigabytes of network traffic.

Tariff Lemon

In 2020, the operator Velcom launched a new youth tariff plan called Lemon. Its main feature is unlimited use social networks, as well as the ability to transfer included traffic to the next month. For customers over eight and under ten years old, connecting to the Lemon tariff will cost nine rubles and ninety kopecks per month.

Unlimited traffic on the Internet allows subscribers to constantly be online in networks such as Instagram, VKontakte, Viber, as well as in the game World of Tanks Blitz. In addition, the tariff includes four gigabytes of traffic for all other online activities (it can be accumulated and transferred to the next month). A nice bonus is the provision of 100 minutes of calls to subscribers of other networks and free digital television Voka.

Velcom clients who have subscribed to the Lemon tariff may not even think about possible traffic overruns. If it is reset, the system will send a corresponding notification, after which the user will be able to receive additional package(its cost is 2.5 rubles per gigabyte).

A person who has reached the age of majority can independently connect Lemon at any Velcom service point. You can also make an offer for a younger client; this requires his passport and the presence of one parent (guardian) during the procedure.

Smart and Business class

Velcom has two more advantageous tariff offers for active and business subscribers, which should be mentioned.

Business Class

This is a Velcom premium tariff, profitable and convenient for those who are used to always having access to stable connection and quality service. A user who subscribes to “Business Class” receives an unlimited number of minutes for voice communication and fast, reliable Internet. The only drawback of the offer is the rather high cost.

“Business class” will be appreciated by subscribers who have an active lifestyle and the need to always be in touch. The tariff includes unlimited communication on the network and sending messages in any volume, as well as minutes for communication with subscribers of other Belarusian operators and international calls.

Conditions of the Business Class tariff on Velcom:

No restrictions on the amount of traffic on the Internet at 3G speed;

Unlimited calls within your region;

Unlimited sending SMS via Velcom network;

Message for 4.36 rubles to phones of other operators;

MMS for 16.35 rubles;

300 minutes for calls (package for the CIS and European countries);

Benefits for roaming and long-distance calls.

The described fare offer is as convenient as business class when flying on international airlines. It is able to satisfy the most demanding needs of subscribers who have the right to call various numbers without thinking about the cost of the service. This becomes most relevant in roaming, when the price of incoming and outgoing calls increases significantly. Mobile Internet here is also excellent - it is unlimited and has excellent speed.

The monthly subscription fee for using “Business Class” from Velcom is 108.89 rubles. The day the payment is debited is set in accordance with the tariff activation date. When concluding an agreement with Velcom, the client must make an advance payment.

Premium tariff users can take advantage of a bonus: they can choose whatever they like telephone number with a good discount. The numbers can be platinum (five identical digits in a row), diamond (last four digits) or gold (alternating six digits).

The tariff plan called “Smart” is one of the most advantageous offers from Velcom. The monthly fee is fifty-five rubles. By paying this amount, the subscriber can use the following services:

Unlimited Internet traffic;

Free communication in the Welkom network;

Free sending of SMS messages to other Velcom clients;

Free SMS sending via the Velcom network;

1000 minutes to communicate with subscribers of other Belarusian operators.

Additional costs for customers who have connected Smart:

The cost of connection is forty rubles (when purchasing a new SIM card or changing the tariff);

Video communication (outgoing calls) – ten kopecks;

Messages to subscribers of other operators in Belarus - five kopecks;

MMS within the country - six kopecks, abroad - twenty-seven kopecks.

The tariff has some features that you should find out about in advance, so as not to waste time solving problems and finding out unexpected information:

Forty rubles will have to be paid to the person who buys a SIM card, changes the tariff or restores service by Velcom;

The subscription fee is debited daily - thanks to this, subscribers avoid overpaying for communications if they connected at the end of the current month;

For the first time, the daily fee is debited from the account on the next day after “Smart” Velcom was connected.

Internet only

The provider Velcom offers customers two categories of tariff plans intended only for Internet use: for phones and for tablets.

“Easy” – no prepayment, monthly fee is 1.63 rubles;

“250” for 2.72 rubles;

“350” – one month for 3.16 rubles;

“750” – only the amount of payment changes, it is equal to 5.12 rubles;

“1000” – 6.21 rubles are written off every month;

“1500” for 8.61 rubles;

“3000” – three gigabytes of Internet with high speed for 15.8 rubles.

The last two items on the list are tariffs that can be connected together with Voka TV. Watching your favorite films and TV shows will cost almost fourteen rubles per month.

Mobile Internet offers for tablets:

“WEB Easy” – without the included amount of information, monthly fee – 1.85 rubles;

“Start” – five hundred megabytes for 3.16 rubles per month;

“4” – four gigabytes, allowing you to fully work online, will cost 8.17 rubles;

“Tankers” is a widely advertised tariff for those who like to play online games. There are no restrictions or limits here, and two gigabytes are given for the use of additional services. The tariff will cost 10.57 rubles monthly fee;

“8” – standard offer for twelve rubles per month;

“10 Voka” – television and high-speed Internet for 15.15 rubles;

“No obligation” – included in the tariffs without a subscription fee; you must pay for the provision of the service upon delivery.

Tariffs that include paid traffic are activated with a discount of 50% of the total amount.

New customers are eligible to receive a promotional code valid for three months.

Easy tariffs

Social and special

Less popular tariff plans among Velcom clients. They include a sufficient number of minutes, as well as the ability to create “favorite” numbers and Internet traffic. Convenient to use as intended.

Pension

Velcom tariff for constant communication with family and friends, suitable for pensioners. It includes outgoing calls to “favorite numbers”, as well as the described option itself.

The monthly subscription fee for Pension is 3.60 rubles. Also available additional internet package, connected via Personal Area or USSD command *135*1#.

Calls to five designated “favorite numbers” will cost 1.54 rubles.

Social

A tariff plan that allows you to always stay in touch with loved ones. Includes “favorite numbers” and outgoing calls to Velcom subscribers.

Subscription fee – 1.54 rubles.

Additional features of “Social”:

1.03 rubles for calls to one “favorite number”;

Additional Internet provision.

There are several cellular providers operating in Belarus, but VELCOM has gained great popularity and appreciation.

This company was one of the first to create a normal network base stations, covering over 86% of the territory. Today, the company provides its services to over 3 million of its subscribers.

The company managed to develop and implement services aimed at improving VELCOM communications, making it more accessible and comfortable, allowing its subscribers to use their mobile devices more efficiently.

Among the services offered by VELCOM, not only voice communication, which has become familiar, is popular, but also services such as:

• International roaming calls;
• International dialing;
• Short SMS notifications;
• Current special offers for organizations (legal entities);
• Corporate tariffs with conference calls;
• Transmission of fax documents;
• GSM paging and favorite number.

Clients can take advantage of existing services, which were developed in the terms of use latest technologies, such as:

Operator assistance

• The SIM card contains a developed new menu from VELCOM;
• “Express payment” services for depositing funds into a subscription account using SMS notifications;
• Using wireless Internet access – WAP;
• 24-hour provision of reference, information and entertainment services based on SMS and so on.

Cellular operator VELCOM. How to call?

Roaming VELCOM

This type of service offered by the company makes it possible to make calls and video calls, even when you are in the network of foreign operators with whom the agreement is valid.

Provider services

To get a direct answer from operator VELCOM Just contact us by phone:

Calls to numbers of other operators

To independently manage services, control expenses, as well as receive information about your number or about the introduction of new services (functions), the company offers registration of a personal account.

"Velcom" operator services

Remote service allows you to get answers to your questions in real time.

Call from Russia to VELCOM

Rules for dialing + (plus) on a mobile device

On a mobile phone, when you hold down the “0” key, the “+” symbol is displayed. For landline phone the number ☎“8” is valid (inside the Republic of Belarus) or digital combination☎“810” (outside the Republic of Belarus).

After dialing “8” the subscriber’s number is dialed after the dial tone. To dial the operator code before the two-digit code, press “0”.