Why does Aliexpress write a system error? Error codes for aliexpress. Why the error occurs - other reasons

Since December 3-4, 2015, some AliExpress users have been unable to pay for their orders because the site gives them an error number ISC_RS_5100102051. The message states that the payment could not be made due to insecurity.

What is this error

Alipay mentions this error. True, it says that a problem may arise when paying for an order using a bank card. There is no question that such a message ISC_RS_5100102051 can be issued when using electronic wallets.

In this case, the system does not accept payments made using:

Webmoney;
Qiwi;
Yandex.Money;
Alipay.

It was the fact that payment from the Alipay wallet did not go through in the system that led us to believe that this was an internal system error.

Over the weekend, it was extremely difficult to reach AliExpress Technical Support, but this morning the AliTrust editors received answers to their questions.

What Tech Support Operators Say

It turns out that the inability to pay on the AliExpress website is a global problem on the Internet site, and many users have already filed complaints with Technical Support. And the question is so complicated that for the fifth day already the best minds of Ali’s programmers have not been able to find a solution to it.

The support service responds with standard phrases (spelling and punctuation of operator Svetlana are preserved):

Unfortunately, in this moment These payments are not available due to a system failure. Our specialists are working on this problem. Please wait a few days, we will solve this problem as soon as possible. Sorry for the inconvenience caused.

Of course, no one answers clarifying questions. The only thing we could find out is that the error is being issued to a large number of users.

What sellers say

The operator of the store where we tried to pay for the order says that everything is fine with other customers and orders are paid without problems. But our task is to keep the cost of the purchased items at a level acceptable to us, with a discount that the seller has already removed for other buyers.

What to do

The Support Center says that if this error appears, you need to send it to AliExpress [email protected] photocopies of identification documents and a photocopy of the bank card on both sides (if payment was made by card). Support should review your identity and make a verdict whether or not you can accept your money as payment for the order.

This option does not need to be used, since in this case the error “for security reasons” is issued erroneously (forgive the tautology). We just have to wait until the system is fixed.

The main thing, if you have an order that you plan to pay for, is to make the store manager believe that the system really does not accept your payment. Otherwise, he may think that you simply don’t have the money to pay for the products, and you’re fooling him.

The best way out of the situation is to write a comment on the order, in which you clarify your problem. To confirm your words, you should provide a screenshot of the support service (don’t be lazy to write a few words to the operator).

Since correspondence is conducted in Russian, respect your interlocutor - provide him with a translation of your conversation with Technical Support in English language. In order for the seller to make sure that this is a true translation of the conversation, you can also copy the Russian text from the online chat (let him translate it himself with the help of a translator, if he wants).

Another option is to use alternative ways payment systems, such as Western Union bank transfer systems. But this is only the case if the order is extremely important to you.

Let us conduct a survey: have you encountered problems paying for orders on AliExpress? Have you already written to the Support Service? Write in the comments.

If recently “error ISC_RS_5100102051” in Aliexpress was almost unknown, now its frequency has increased several times. Aliexpress is beginning to take a more careful approach to accepting and processing payments. Increasing cases of fraud and the uncertain situation in Crimea prompted the establishment of strict limits for all users in the system.

For security reasons this process cannot be continued

Disabling payment occurs due to its unreliability, even if you have been using the resource for many years. Users will receive notifications like this: "For security reasons this process cannot continue" indicating the error “ISC_RS_5100102051”. It is bank cards that become objects of suspicion. The system assumes that it can be used by fraudsters for their own selfish purposes. Accurate blocking algorithm No, everything happens selectively, and someone is simply unlucky. Fortunately for most buyers, such errors are temporary nature, allowing you to perform operations as usual after a few days.

How to remove or bypass the “ISC_RS_5100102051” error?

It is recommended to first contact support Aliexpress. Let them try to figure out all the subtleties of blocking this card payment Visa/MasterCard. Attach scanned copies of your passport or any personal document confirming your identity. For greater reliability, you can send a photo of your card. If it is personalized, then even better, you can send a scanned copy of the card with your photo.
Make payments in other ways, bypassing credit cards. Try using other payment systems, such as Qiwi And WebMoney. Also, don’t forget about SMS and payment via Western Union.
Most often the failure occurs in Crimea. There are few options for residents of Crimea. Until recently, Aliexpress did not cooperate with this region if the payer’s address indicated Crimea, and therefore many changed the address to another - the mainland. Now you can officially place an order by indicating Visa/MasterCard, Qiwi (no interest) and Webmoney cards for payment. If you have been tracked, since the mobile application immediately gives out the customer’s coordinates and can block you, it is better to make purchases through a PC. Advanced users are recommended to additionally change their IP. Here is a visual video instruction on how to bypass this payment glitch.

Problem "For security reasons, this process cannot continue" is not a sentence. By paying close attention to your recent transactions and seeking support from Aliexpress service everything is resolved in a matter of days. In most cases, you just need to wait and request the operation again.

When placing an order, the buyer is increasingly faced with a relatively new problem - an error occurs when paying on Aliexpress. How to understand the meaning of the error and how to fix it?

Major error codes are designated as IPAY_RS_10001_ХХХХ. Let's look at some of them.

Error code IPAY RS 10001 2906 - payment was not made, the system is temporarily unavailable and Error code: IPAY RS 520000500. The most common error if payment for the order is made:
- Visa plastic card;
- MasterCard plastic card;
- Qiwi wallet.
This is due to the fact that the Alipay payment system does not always work correctly, so technical failures and system overload “block” the payment. The solution is simple - pay for the purchase with another means of payment or try to pay later. You can also make a purchase again or search for a similar product on the site.
Error code IPAY RS 10001 2917 – you cannot pay for your order, contact your card issuer. There is nothing complicated here - call the bank that issued your card and ask to activate the Internet payment service.
Error code IPAY RS 10001 2918 - the payment was not completed, the operation was not authorized by the bank. Causes:
- the card is invalid;
- Internet payment service is not connected;
- The card does not support the function of purchasing in online stores.
Call the branch of the bank that issued the card. Find out and eliminate the reason and repeat the payment.
Error code IPAY RS 10001 2621 - payment rejected. Most likely, you mixed up the card type when making the payment. Check your selection and try again. If the error appears again, contact the bank that owns the card.
Error code IPAY RS 10001 2626 - order amount exceeds the limit and error code IPAY RS 10001 2903 - order amount exceeds the permissible card payment limit. The payment limit on Visa and MasterCard cards is set by the bank for your safety. Call your operator and ask to raise the limit. You can also use another means of payment.
Error code IPAY RS 10001 3007 - the card number provided is invalid. You may have made a mistake when entering your card number. Double-check the correctness of the data and repeat the payment. A repeated error can be corrected by contacting the bank.
Error code IPAY RS 10001 3010 - invalid security code. This code (CCV2) can be found on the back of your credit card. There is no code - call the bank and ask about the possibility of online purchases with this card.
Error code IPAY RS 10001 3012 – insufficient funds. When this code appears, check your balance Money on the map. If you have enough money, try again or use a different means of payment.
Error code IPAY RS 7777 - your order is temporarily not being processed, the payment was not made. The system is temporarily unavailable. This error occurs when making purchases using the Aliexpress Mobile app. Update the application or log in to the site using a different browser. Also, when paying for an order with a Sberbank of the Russian Federation card, when you need a one-time SMS password. It comes if connected mobile bank. A list of one-time passwords can also be obtained from an ATM.

Error code Sorry, your payment was not successful! No money has been deducted. Reason: 5, Duplicate Order. Most likely, you are trying to pay for an order that has already been paid. Check it out in the My Orders section.
Error code ERR EMPTY RESPONSE. It happens when you log in to the site. Just clear the cache in your browser.
Error code Your account is temporarily unavailable due to security reasons means that the account is blocked because your Account was not activated. Look in your mail for a letter with an activation link, follow it and complete the registration.
Error code Reason: An unknown error has occurred. Solution: Please try again later. Just order the desired product again.
Code Error 404 - page not found, product, store or seller deleted, does not exist. Most likely, the Aliexpress administration deleted unscrupulous seller. You should get your money back soon, but hurry to open a dispute to be on the safe side.

Share your experience in solving problems with errors in the comments.

Aliexpress still has no analogues among electronic hypermarkets that are similar in quality of selection, price and speed of delivery. Like any electronic platform, although glitches may occur, the developers do not sit still and literally improve the site for their customers every day. One of the most pressing issues on the Chinese platform is the payment glitch. It occurs either due to a system failure or due to the fault of the buyer. In any case, there are always plenty of solutions for this.

It would seem that registration has been completed, the product is waiting in the cart, but as soon as the payment process began, the system refused to process the payment. Why does it not give an error? The fact is that the system is not always to blame for the error. Let's start with ourselves. Determine several components for this:

Traffic. Often, running out of Internet gigabytes stops the payment process. A lack of just 1 kilobyte of Internet will result in an error and connection reset. Take care of replenishing your account in advance;

Electricity. Many users access Aliexpress from laptops or tablets. When the lights go out in the entire house, it happens that it is not immediately noticeable. Power off on PC devices only appears when the battery is completely discharged. Therefore, if your battery is blinking on its last legs at the final stage of payment, then this can serve as a reset for the transaction. Check your device and charge it in advance;

Wrong data. Before paying on Aliexpress, you must fill out all fields electronic form. They must be filled in with high precision. One wrong number or letter will result in an identification failure. The system simply will not find such an account, user or bank card;

Bank ban. On Aliexpress, the most popular payment method for purchases is a bank card (Visa, MIR, Maestro, Mastercard, AmericanExpress is valid for some countries). Some cards prohibit payments outside their state. In other words, they cannot be used to pay for purchases on Aliexpress. This mainly applies to credit cards. To activate them for payment in the online store, you need to call hotline or contact a bank branch. There may also be a limit on the cards. For example, you can only spend $300 per day and not a cent more. To remove this very ban, you also need to contact the bank;

Insufficient funds. Top up your card/phone/electronic wallet balance to the required level and repeat the payment. It is precisely because of a lack of funds that payment may fail;

Failure. Sometimes it happens that the payment system does not process the Aliexpress payment. It can arise either through the fault of Aliexpress or the fault of the bank itself. This happens extremely rarely, but you can also stumble upon such a mistake and be left without the desired purchase for a while.

In addition to the listed errors, there are also other system errors, we will talk about them below. In the meantime, double-check that the connection and data entry are correct.

I can’t order on Aliexpress, it says a system error, what should I do?

The most common error is a system error. It occurs for many reasons and each time it can be displayed under different codes. Replaceable symbols carry encoded information and sometimes mean the most unexpected problems.

reasons for Aliexpress system errors.

Lack of funds on the balance of the receivable/credit card;
The card is about to expire. This case is similar to a foreign passport. It must be valid until the end of the trip. Accordingly, payment by card must be made before its expiration date. It happens that three to four days before the expiration date, the card is not suitable for electronic payment. In this case, start replacing the plastic;

The limit of attempts has been reached. Incorrect data entry on Aliexpress may result in the card being blocked. Several attempts will do the trick and you will not be able to pay for the selected product. Just in case, the bank blocks the card for a day;
The server is not responding. A technical failure is possible due to an error on the bank server or Aliexpress itself. Last option is extremely rare. In this case, you should wait until the bank line is restored to working order or use another payment method;

Overload. Due to the influx of users, Aliexpress can sometimes be overloaded. The throughput payment system cannot cope with payment processing and kicks the user out of the system. This error mainly occurs during large promotions and sales;
Fraud. Some users are unaware of the Aliexpress Blacklist. But it exists, and every day its list expands. If you have repeatedly violated Aliexpress rules, entered into unreasonable disputes, or conflicts with sellers, then you may be blocked and refused to purchase.

Aliexpress system error codes, list of system errors with numbers.

System Error IPAY_RS_10001_2606;
System Error IPAY_RS_10001_2616;
System Error IPAY_RS_10001_2618;
System Error IPAY_RS_10001_2621;
System Error IPAY_RS_10001_2626;
System Error IPAY_RS_10001_2903;
System Error IPAY_RS_10001_2906;
System Error IPAY_RS_10001_2911;
System Error IPAY_RS_10001_2917;
System Error IPAY_RS_10001_3007;
System Error IPAY_RS_10001_3010;
System Error IPAY_RS_10001_3012;
System Error IPAY_RS_10001_3017;
System Error IPAY_RS_10001_7032;
System Error IPAY_RS_10001_7777;
System ErrorIPAY_RS_10001_520000500;
System Error IPAY_RS_10001_5100102051.

Some errors do not have a numerical designation. A payment error is immediately described in the notification window. All you need is to translate from English into Russian and receive an answer to the payment refusal.

Aliexpress system error codes, decoding numbers and letters.

There are two types of screen errors: alphabetic and numeric. As for alphabetic characters, a translator will be enough to decipher the information displayed. As soon as the message window pops up on the screen, do not rush to close it. Copy the phrase from there and paste it into the Google, Yandex or any other translator. Text errors often appear, as in the photo below.

If you decipher the on-screen message, it turns out that it is information error. Most likely the information provided is incorrect. To avoid an error, you need to enter the data again.

Numerical errors are much more serious. Of these, only the digit numbers are clear. Things are much more detailed with them. Each number represents a specific error. Here is their list:

Error "System Error IPAY_RS_10001_2606"— the error means that the bank card has expired. The card payment cannot be made;

Error "System Error IPAY_RS_10001_2616" - there are not enough funds to pay for the goods. This error occurs when paying by card, from an electronic wallet or through mobile transfer. An error may arise due to the imputed commission that is assigned for payment from mobile phone or electronic wallet;

Error "System Error IPAY_RS_10001_2618"—the error is related to payment restrictions. There are several options: the Aliexpress server cannot process the payment, the bank blocks the payment, or the card is not intended for payments in other countries;

Error "System Error IPAY_RS_10001_2621"— errors of this kind appear when paying with a bank card, which is not intended for paying for online purchases. This usually happens with credit balance cards or budget cards;

Error "System Error IPAY_RS_10001_2626"— the message appears when the number of transactions has exceeded the payment limit. Payment blocking is set for a day. You should use another card or wait for access to funds;

Error "System Error IPAY_RS_10001_2903"- another error indicating a daily overdraft of the bank card. Typically, this error occurs among Aliexpress wholesale buyers, who can make dozens of purchases in a day. For example, daily limit bank cards Sberbank is 150 thousand rubles. The next 150 thousand will be available only in a day;

Error "System Error IPAY_RS_10001_2906"- unresponsive server error. Failure in work payment system Aliexpress or on the bank line;

Error "System Error IPAY_RS_10001_2911"— blocking the limit by the bank. An error means that the transaction amount exceeds the allocated monetary limit;

Error "System Error IPAY_RS_10001_2917"— a problem on the bank’s server, an unsuccessful attempt to pay for a purchase;

Error "System Error IPAY_RS_10001_3007"— the data was entered incorrectly. Carefully check each number on the card, as well as the client name. The slightest typo will lead to refusal of the purchase, despite the fact that the operation will take place in normal mode. First, you will receive an SMS with a code, then confirmation of the symbols will be required, and in the end the operation will be refused;

Error "System Error IPAY_RS_10001_3010"— usually this error message appears when the user entered the captcha characters incorrectly. As a rule, this happens to those buyers who have repeatedly made transactions on Aliexpress during the day;

Error "System Error IPAY_RS_10001_3012"— there are not enough funds to pay on Aliexpress;

Error "System Error IPAY_RS_10001_3017"— the monetary transaction was interrupted by the bank;
Error "System Error IPAY_RS_10001_7032"— currently the Aliexpress website is overloaded and the monetary transaction cannot be completed;

Error "System Error IPAY_RS_10001_7777"- Aliexpress error. Reload the site or try opening it in a new tab. Another option to resolve this error is to open the site in another browser;

Error "System ErrorIPAY_RS_10001_520000500"- server is not available;
Error "System Error IPAY_RS_10001_5100102051"- possible fraud. Aliexpress fights not only dishonest sellers, but also dishonest buyers. Those who were once included in the Aliexpress Black List are forever deprived of their buyer status. If the error persists, it is better to create another account.

What to do if when paying with Aliexpress:

Sometimes errors pop up and then disappear on their own. Users do absolutely nothing in this case, but if such an error does not go away for a long time, what to do in such a situation? Let's try to figure it out.

system error please try again later

The Error window with the message “Try again later” should not be ignored. It obviously makes it clear that your payment did not go through and you need to change something so that the seller sees the payment and sends the goods. In this case, select the product again, indicate its quantity, color or other parameters that are available in variations. Next, select a payment method, carefully and correctly enter the data and try to pay for the goods again.

If you are unsuccessful again, check the card's expiration date. Perhaps it is high time for it to be scrapped and this method not relevant. The saving option in this case would be to choose another payment method, for example, through an electronic wallet. What else can you recommend with such a system error? Open the shopping site in another browser.

Aliexpress system error in the application

The application is available to users of the Chinese site on tablets and phones. It has a lot of advantages, but it also has disadvantages. Sometimes the application may experience errors. They arise mainly due to a defect in the associated program and they almost always go away as quickly as they arose.

You can avoid this error by restarting your phone. It is possible that the mobile antivirus conflicts with the Aliexpress application. Try turning it off for a few minutes while the payment is processed, then launch it and scan your mobile phone files. Another cause of a system error, just like on a large PC, may be incorrect input data, low traffic, poor Internet connection or simply a failure of the bank server. In such cases, you should check the entered data, refresh the application page and repeat the purchase. Be careful and may your purchases on Aliexpress be useful!

When paying for goods, they encounter such a problem that the payment does not go through. This can happen due to the fault of the buyer himself, or due to failures on the site. In other words, there are many reasons. Let's look at what could be the reasons why the payment is not accepted by the system and how to eliminate them.

Why does an error occur when ordering on Aliexpress - what does this mean?

Sometimes when on Aliexpress Buyers place orders, they may encounter errors. Accordingly, they are unable to place an order. This mainly happens because a special verification code is not received. For first-time buyers, this is sometimes a very scary problem, but it's actually not that bad. There are several ways to solve this problem:

To begin, make sure that Aliexpress no system work is being carried out
Next, make sure you have enough funds on your card to pay for the purchase. And also check if they have been written off if you have enough money
If nothing has changed on the account and there is enough money, then try to pay for the order later, perhaps there is too much influx of buyers on Aliexpress

If you are due to a failure on Aliexpress accidentally paid for the goods several times, then you should not worry, because if you find similar cases the system automatically returns the money.

System error when paying for an order on Aliexpress: reasons

Errors when paying for Aliexpress do not occur very often, but each of them has a specific code, which is more helpful in determining the cause of the situation.

Any of the errors has number format. They mean the following:

2606 — the bank rejected the transaction for a reason expired card actions. Perhaps you haven’t run out of it yet, for example, there is a month left, but the system already thinks that it has ended.
2618 - This error occurs for various reasons. Aliexpress is loaded and cannot process the payment, or your card is not suitable for paying for goods online or there are other restrictions.
2616 - There is not enough money in your account to pay for the goods.
2621 - Your card is not suitable for online payments.
2626 - The bank has set a limit on the amount or number of transactions per day for your card.
2903 - Purchase limit has been reached. This usually happens when you make a second or third purchase, or your card is overdrawn.
2906 - On Aliexpress a failure has occurred or technical work is being carried out at the site.
2911 - The number of card transactions has been exceeded. If you ordered too much on Aliexpress one day, you may see a similar error.
2917 - Payment attempt failed due to problems with the bank.
3007 - You made a mistake when entering data.
3010 - The captcha was entered incorrectly.
3012 - There is not enough money in your account to pay.
3017 - The operation is prohibited by the bank.
520000500 - Server is not available.
7032 - Payment system Aliexpress overloaded.
7777 - This error appears in mobile application. In this case, try paying from your computer.
5100102051 - System Aliexpress suspected the client of fraud and blocked the possibility of payment for him

This is the list standard errors, but sometimes not quite ordinary ones may appear. To resolve them, you can clear your browser cache and try again.

What to do if a system error occurs when paying for an order on Aliexpress?

Payment problems on Aliexpress are being decided different ways, depending on the situation.

If your payment was rejected by the bank, first make sure that your card has not expired and that all data is entered correctly. If everything is fine, then this indicates problems on the part of the bank itself, so you just need to contact its specialists.
If the site or payment system is overloaded, then nothing depends on you and you just have to wait. Try to come back in an hour and pay for your order again.
If there is insufficient funds in your account, add the required amount and pay for the goods again.
If your error is related to the performance of the card, then you need to contact the bank specialists.
If the cause is system load Aliexpress, then just wait a little and make the payment again.
If you are suspected of fraud, then this situation can only be resolved by contacting email [email protected] . In the subject of the letter please indicate - "Checking the order" and attach a scan of your passport, a photo of the card on both sides, and a screenshot of the card statement.

By the way, when sending a photo of a card, you should not show its full number. Shade the penultimate four digits of the card in any editor.