If you experience the following errors when logging into trading platforms using digital signature, then you have a browser installed Internet Explorer 11 , which does not work correctly with digital signatures and other components necessary for working with electronic platforms. To restore work on electronic trading platforms, you must perform the following steps: 1. Install “CryptoPro EDS Browser plug-in". a) Download CryptoPro EDS Browserplug-in and save it on your computer. b) Install the plugin following the instructions in the installation wizard. c) Restart Internet Explorer (if you had it running). 2. Open the menu Tools - Compatibility View Options and enter the address http://etp.roseltorg.ru in the add this website line and click Add:

The address roseltorg.ru will appear in the list of websites for which you have chosen to view in compatibility mode.

3. Go to Personal Area sites using digital signature. This procedure can be repeated for all sites that have problems with logging in via digital signature. If the above methods do not produce results, then in order to restore work on electronic trading platforms it is necessary roll back Internet Explorer browser version up to 10 or 9 ( this decision not suitable for Windows 8.1). To remove the Internet Explorer 11 update, we recommend that you follow these steps: 1. Click the Start button, type Programs and Features in the search box,

and then click the View link installed updates in the area on the left. 2. In the Uninstall update section, go to Microsoft Windows.

For full-fledged work with the platform for electronic trading Sberbank AST, you need to install a special plugin for creating and checking electronic signature— Crypto About EDS Browser plug-in. It is integrated into the browser and is used when working with sites that support authorization or verification through an electronic signature. But sometimes, when entering the site of an electronic trading platform, an error like “Sberbank AST plugin is not available” appears; you will not be able to log in. Why does this happen and how can I fix the problem?

Possible causes of failure

If the plugin is not available when logging into the Sberbank AST electronic platform, there are several possible reasons for this:

• an incompatible or outdated browser is used;
• plugin not installed;
• the operating system does not have the root certificate of the certification authority that issued the electronic signature installed;
• incorrect browser settings.

Even when logging into Sberbank AST, the plugin may not be available due to the use of unsupported operating systems, in particular Windows XP and Windows Vista.

You are using an incompatible or outdated browser

1. Internet Explorer version 11 or higher;
2. Google Chrome versions 42 and higher;
3. Opera (Chromium based);
4. Firefox (latest version required);
5. Safari (MacOS only).

Internet Explorer versions 8 – 10 are also supported, but the plugin may occasionally crash. And, theoretically, working with such software is unsafe - user data can literally be stolen due to the lack of add-ons that provide protection for the exchange of crypto data (and this is exactly how it works CryptoPro CSP with electronic signatures).

Plugin not installed

If, when entering Sberbank AST, the browser says that the plugin is not available, then you should also check whether it is installed at all. The list of installed ones can be viewed in browser add-ons.

Expert opinion

Vladimir Anatolyevich Sorokin

Accredited site specialist

How to install a missing plugin?

Download the utility itself for installation from the official CryptoPro website https://www.cryptopro.ru/products/cades/plugin and install it like any other program on your PC. Before installation, it is recommended to close all Internet browsers; if a service message appears during the installation process, allow the integration of plugins. Afterwards, be sure to restart the PC.

In some Internet browsers, after launch, a message will appear stating that CryptoPro EDS Browser plug-in is installed and needs to be activated. Here you just need to follow the prompts on the screen. In the same Google Chrome everything is by default third party plugins, installed not from the application store, are blocked and must be enabled manually.

Incorrect browser settings

What should I do if it says that the Sberbank AST plugin is not available, but it is installed and a compatible browser of the current version is used? This most often happens when using Internet Explorer or Google Chrome, since in them you need to change some settings to fully work with the plugin.

So, you need to enable NPAPI in Google Chrome(support for Netscape modules). This parameter disabled by default starting from browser version 42. To enable it you need:

• V address bar enter chrome://flags and press Enter;
• a menu will open additional settings, where you need to find and mark the #enable-npapi;
• Be sure to restart your browser for the new settings to take effect.

In Internet Explorer, you need to disable all minor add-ons, with the exception of CryptoPro EDS Browser plug-in. To do this you need:

• select “Service” in the main menu of Internet Explorer;
• go to “Configure add-ons”;
• select each item one by one and click on “Disable” at the bottom of the window;
• be sure to restart your browser.

As practice shows, failures in Internet Explorer most often occur due to add-ons Skype, Yahoo mail, Yahoo search, MailRu search. It is not necessary to remove them from the system.

Root certificate not installed

One of the reasons why the plugin is not available in Sberbank AST when using Internet Explorer 11 may be that the root certificate is not installed in the system. You can obtain it from a representative of the certification center that issued the electronic signature. As a rule, it is given along with a root token, on which the digital signature is recorded. Installing a certificate is performed by simply double-clicking on the certificate file, after which the system will prompt you to allow or deny its installation.

After adding root certificate In the OS, it is necessary to restart the PC. By the way, when working with Sberbank AST, the browser may display a message that the validity of that same certificate has expired. Most often, this occurs when the date is incorrectly set on the PC.

In total, if, when entering the Sberbank AST electronic trading platform, the browser displays a message that the plugin is unavailable, then there may be several reasons for this; all the most common ones are discussed above. If none of the above solutions help, then you should contact technical support Sberbank AST. In this case, it is advisable to indicate the OS used, the browser and its version, where and when the electronic signature was issued.

) on your computer and view the key certificate information. Using the capicom object, it is possible to encrypt and decrypt data, as well as add and remove certificates. This object must be installed on computers on which digital signatures are used, for example, to work with the Sberbank-AST electronic trading platform and other digital signatures.

If, after you have installed the digital signature on your computer and when you try to log into the Sberbank digital signature, you see the error message “Capicom object is not installed” (Failed to load module capicom.dll), then this object is not installed on your computer, or the browser is configured incorrectly, and you will not be able to get accredited on electronic trading platforms, log in using an electronic signature and work with digital signatures. Now we will look in detail at how to install capicom for Sberbank-ast on a computer with the Windows operating system.

How to install a Capicom object for Sberbank-AST

The first step to fixing the problem is to make sure that of this object is no longer in the system, to do this, follow a few simple steps:

1. Run Internet browser Explorer with administrator rights (this is done by right-clicking on the IE shortcut, after which you need to select the appropriate context menu item)
2. Make sure you have IE version 6 or higher ( latest version browser can be downloaded from the official Microsoft website).
3. If the browser is launched correctly and its version is suitable for working with digital signatures, but the error still appears, then this library is really not installed.

There are 2 methods to install Capicom: manual And auto

Automatic installation of Capicom on your computer

Download the Capicom installer from our website or from the link from the official Microsoft website. Unpack the file from the archive and run it. After installation is complete, restart your computer.

Manual installation of Capicom on a computer

If after automatic installation The error message continues to appear, you need to manually remove the installed capicom.dll libraries from the system registry.

Removing capicom

1. IN Start Windows run the program "Run", enter into the line regedit and press Execute.
2. Use the search to find the key capicom.dll and delete it.
3. Restart your computer.

Installing Capicom Windows XP

• Download the archive from our website and unpack it to any convenient location. Transfer the files obtained from the archive to C:\WINDOWS\system32\
• IN Start Windows, launch a command prompt and enter the following into it:
• C:\WINDOWS\system32\regsvr32 capicom.dll
• Click Enter

Installing Capicom Windows 7 x64

• Download the archive from our website and extract its contents to the folder C:\windows\syswow64
• Download createop_capicom.zip and extract it to the folder C:\windows\syswow64
• IN command line dial C:\windows\syswow64\regsvr32.exe capicom.dll and press Enter
• Download and unpack CreateOP to any convenient place
• Move the resulting files to C:\WINDOWS\syswow64\ (replace existing ones)
• Run CreateOP.bat and in both windows click on OK
• Restart your PC.

Automatic workplace setup

Attention! You can use automatic tuning workplace for working with digital signatures and trading platforms. More details on

Choose a section Configure for work on electronic trading platforms.

Possible mistakes

If, when working on the ETP, one of the error windows appears:

"Error! The CAPICOM library could not be loaded, possibly due to low permissions on the local machine."

"CAPICOM object is not installed"

“On your computer, the tools for working with digital signatures are missing or incorrectly configured. Contact the supplier of your certificate and CIPF."

"Unable to create object by Object Programming Server."

"Your browser does not have permission to use ActiveX objects."

then you need to follow the steps described below.

How to configure Internet Explorer

1. Make sure you are using Internet Explorer. If your version of Internet Explorer is lower than 10, then you need to run the 32-bit version (to do this, open the folder C:\Program Files (x86)\Internet Explorer and run the iexplore.exe file).

If you have an operating room Windows system 10, make sure you are not opening a browser Microsoft Edge, whose icon is very similar to Internet Explorer.

2. It is necessary to add ETP addresses to Trusted nodes.

• In Internet Explorer, “Tools” - “Internet Options” (“Browser Options”); go to the “Security” tab;
• select “Trusted Sites” (“Trusted Sites”); click the “Nodes” button (“Sites”);
• uncheck the box below “For all nodes in this zone, server verification (https:) is required” (not all ETPs work over a secure https:// connection);
• In the line “Add the next node to the zone” enter the ETP address (via http and https);
• insert the website address, after the double slash // put *. and website address. The entered address should take the form “http://*.kontur.ru/”;
• Click the "Add" and "OK" buttons.

3. For the “Trusted Sites” zone, allow the use of Active-X controls.

• in Internet Explorer “Tools” - “Internet Options”; go to the “Security” tab; select “Trusted nodes”; click the “Other...” button;
• In the “Active-X controls and connection modules” section, check “Enable” for all parameters.

4. Download and install CAPICOM-KB931906-v2102.

5. In IE 9 and higher, errors may occur that can be resolved by using the compatibility view (Go to Browser Options - Tools / compatibility view settings / add site address).

Note: this is General settings for all ETP. On some sites, it is necessary to install additional components (for example, the KriptoPro EP browser Plug-in) necessary for the site to function correctly.