MTS personal account how to clear the transaction archive. How to use your MTS personal account? Contacting the MTS office

A personal account on the official MTS website is an excellent opportunity to independently manage your personal account, control the connection and disconnection of services, replenish your account and change tariff plans. However, many subscribers refuse to use it, considering the process too complicated. In fact, everything is very simple, and the benefits you get will be tangible.

Features of your personal account and general registration rules

By registering on the official MTS website, you automatically get the opportunity to use your personal account and its capabilities:

  • Determine the locations of other subscribers with their consent
  • Send text and multimedia messages
  • Block your number
  • Monitor condition personal account and transfer bonuses
  • Activate additional services and services
  • View payment history and control your connection paid subscriptions and services

To create a personal account, the first thing you need to do is get a password for it. In the future, you can change it using special menu. To receive your first password, go to the website https://lk.ssl.mts.ru/ and fill out a special form. The combination you need will be sent to your mobile phone as a text message.

Next, to enter your personal account, use your number (you need to enter it in the “login” field) and the password sent to you by the company’s employees. Subscribers are recommended to change the automatic password immediately after registration, since usually automatic combinations for the first login to your personal account are quite simple and will not protect you from potential hacking.

Rules for using your personal account

Immediately after the registration procedure, you are taken to your personal account. An extensive menu will open in front of you, with which you can view information about your personal account, tariff plan and the availability of bonuses. There are also special tabs for managing all the services that the company provides.

Essentially the presence personal account on the official website makes life much easier. For example, to find out detailed information For account replenishment, expenses and calls, use the “Account” menu. Here you can also order reporting documents, which is important for legal entities.

In the “Settings” section, you can independently order settings for Internet access, set up call forwarding or notifications about missed calls.

There is also a number blocking function in your personal account. If you lose your phone, you can save funds in your personal account and restore the number by blocking it in your personal account in time. And the “Tariffs and Services” tab will help you not only get information about new services provided by MTS, but also connect those that interest you.

To control all actions in your personal account, there is a special “Transactions Archive” tab. This contains all the data about your actions since the beginning of registration on the official website.

How to block your MTS personal account?

If you have previously created a personal account, you can only cancel it together with the refusal of service from the company. To do this, you need to contact the MTS branch and terminate the contract for the provision of mobile communication services.

We hasten to warn you that you can turn off the “Personal Account” system only with the help of company employees and only if you refuse services. This the only way, despite the fact that on the Internet you can find a huge number of offers from scammers to block or disable your personal account for money.

Such an excellent opportunity as an MTS personal account is available to absolutely all subscribers of this mobile operator on his official website. This is an impeccable service that allows you to optimize your communication costs, save time and, in general, make your life much easier. Do not forget that now is the era of high technology, and if you have not yet switched to self-service systems on the Internet, then now is the time.

We understand that not all MTS subscribers are advanced users of PCs, the Internet, and even mobile services, so we want to offer our assistance in managing your personal account.

Entrance

To enter your personal account you need to have your account. We have already written about how it is created in our other articles. You can find them, study them carefully, and then create your login. Rest assured that everything will work out for you, because we create our instructions so that any user can complete the required procedures with their help.

When you finally create your account, you need to follow these steps to log in:

  1. On the official MTS website, go to the Personal Account section (This condition applies to subscribers in all regions: Yekaterinburg, Samara, Voronezh, Astrakhan). Let's say even more, not only subscribers from Russia, but also Ukrainians and Belarusians must perform the same actions. Only their portal address will be slightly different.
  2. Enter your registration details.
  3. Click "Login".
  4. Ready.

Personal account from the inside

Inside your account on the MTS website, you will find a simple interface on a white background, which you can figure out in a matter of minutes. Immediately in the center there will be a main menu with all the options that you have. They are, of course, organized by topic.

We have already talked about the section with account replenishment, with its history of payments, expenses and details of calls, so we will consider other points of the main section of the site.

Blocking a number in your MTS personal account

This service You don’t need to describe it for a long time, its meaning is clear to everyone. If you suddenly lost your phone and do not want the person who found it to gain access to your personal data, calls and SMS, feel free to block the number in your personal account.

Ordering documents

The current section is intended for those MTS subscribers who want to order detailed invoices, or view information about the details they have previously acquired. Simply select the required time frame using a special slider, and the proposed information will be displayed in front of you.

My settings

And this section exists for making changes to your profile on the site. Your personal account on the official MTS website is your individual account, and only you can make changes to it. You get the opportunity:

  • Change static password;
  • Set up alerts in SMS messages about logins, errors when entering a password, etc.;
  • Specify and change the email address to which a report on details of calls and other services will be sent (the frequency of sending the report is regulated by you);
  • Edit the information specified during registration in your personal account.

Other sections

We still have a few sections of the site that we haven't covered. Since their purpose is obvious, we will simply list them:

  1. An archive of operations performed at one time or another in your personal account.
  2. Information on current tariffs, bonus systems and discounts.
  3. Data regarding MTS services and services that are relevant in your region and throughout the country.
  4. Top up your account using a voucher or by bank debit from plastic card.
  5. Detailed information on the current account: history, status, expenses.

This is all that is available to you on the official MTS website in your personal account self-service service.

The details of MTS calls for a selected period of time will allow you to analyze the use of communication services and the associated costs. This can be a printout for up to 3 years, which you can receive at the company office or electronic form report for any time period up to six months, which can be very quickly ordered via the Internet:

Not a penny will be debited from your MTS account for the information received - the service is provided free of charge.

What is it for?

The call detailing service is very similar to the well-known bank statement, which indicates the main items of expenses, the time of transactions, and so on. If, for example, you received an excessively large bill at the end of the month, you can always check the correctness of the calculations using detailing.

If an error is identified, you must point it out to the operator, who will apologize and recalculate, providing bonuses to the tariff as moral compensation. This is the most obvious purpose of the Call Detailing service; now let’s talk about two other advantages.

In any case, given that “Call Detailing” is free, we can safely say that it is convenient and useful feature, allowing you to quickly check information that is important for any adult.

What information will be provided?

The detailed statement will indicate absolutely all operations that were performed using your number: SMS and MMS messages, calls and spent traffic.
In addition, the statement will display all account replenishments and movements of funds on it. There are often situations when one of the spouses or children, in secret from their significant other or parents, respectively, transferred money to their account. These points will be reflected in the statement. The likelihood that someone in your family or work colleagues is doing something similar is very low, but it is always useful to be aware of the status of your account.

Order using the My MTS application

So, you have already installed the “My MTS” application on your smartphone or tablet, all that remains is to figure out how to order a detailed call through your personal account. Well, you have to follow a few simple steps.


  1. Log in to the application.
  2. In the main menu, select the “Account” section.
  3. Find the sub-item “Order details”.
  4. Select the type of detail: by balance or conversations.
  5. Specify the period for generating the statement, then click “Order”.

Done, request sent! After this, the statement will be sent to you by email as a file, or it will open in mobile version personal account. Everything is as simple as possible. If you don't succeed the first time, try again! The number of requests is not limited, and the service itself is free, so you don’t have to worry about it.

If you need to obtain a statement that is more than six months old, contact the nearest MTS communication store. This service is already paid, but you will receive data not only electronically, but also in printed form.

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MTS personal account provides subscribers with additional features service management and cost control in online mode. Now the operator’s clients can receive detailed information about the funds spent on mobile communications.

In order to find out how to view reports on calls, SMS and MMS in your MTS personal account, it is recommended that you read the following sections.

How to view calls in your MTS personal account

To order detailed call details for your phone number, use the service menu on the operator’s website:

  1. In your “My MTS” personal account, go to the expense control section and select the detail item there.
  2. The system will prompt you to select the required time period to provide information.
  3. Select the reporting method - by e-mail or in the documents section of the service menu.
  4. Now you need to choose the most convenient format for providing information.
  5. Click the submit button and expect it to be processed within 24 hours.
  1. The service is provided one-time and free of charge.
  2. Information in the user account is stored for no more than 3 days.
  3. You can order a detailed call report for any period of time up to six months.
  4. The cost of providing a similar service on paper in the operator’s store will be 3 rubles. for each day of the report.

How to view SMS in your MTS personal account

  • In the individual user account, go to the SMS archive section;
  • This service allows you to save all incoming and outgoing messages, as well as view the contents of correspondence;
  • Connecting the option and using it is completely free;
  • To activate archiving of your messages, send an SMS with the content “Per” or “ON” to number 232;
  • After sending such a message, you will be sent a password to the archive;
  • This password will allow you to read all your messages directly on the operator’s website;
  • The service does not require reconnection and is valid indefinitely after activation.

How to view MMS in your personal account “My MTS”

  • If you cannot read an incoming MMS message due to being in roaming or lack of special settings on your mobile device, then use viewing the message archive on the website;
  • All incoming MMS messages will be stored in an archive, which you can access through your individual user account;
  • If your phone does not display an MMS message, then you will receive an SMS message with a link to the operator’s official website to view the image;
  • To view the image, you can go to the appropriate section on the website and enter your phone number and password that you received in the SMS notification of the incoming MMS;
  • Follow the link via Mobile Internet will be charged according to standard rates for operator services in roaming or home network;
  • Incoming MMS will be available for viewing from the website for three days;
  • For getting MMS messages on your own mobile device you can set it up by calling the number 08-76 or by sending an SMS message of any content to the number 1234 .
Remember that when entering your data in MTS self-service services, the user automatically agrees to their processing by the system and for marketing purposes.

Before entering data, make sure that you are on the operator’s official website and not on its fraudulent counterparts. Install strong password to the system and always log out of the service when using someone else's computer.

Have no idea what services MTS debits money from your account for? Do you think that you spend much more on communications than you could? To understand your expenses cellular communication you need to gain access to a document in which information about all paid transactions performed on the number for a certain period will be translated. To get a report like this, you don’t have to waste time going to the office. It is enough to know how to make details on MTS and you will be able to adjust your communication costs.

MTS provides subscribers with a very convenient tool that allows them to control and analyze their expenses. Receiving details allows you to view all charges on a number down to the minute and penny. Ordering a financial report will allow you to familiarize yourself with and, which are useless and only lead to additional costs. As part of this review, we will tell you how to make details on MTS. There are several free options and we will look at them all.

How to make details on MTS for free

MTS has made sure that any subscriber can get account details for free, with a minimum of effort. Everyone will be able to choose a convenient way to receive a financial report.

You can make details on MTS:

Account details are provided free of charge, and the number of requests is unlimited. The report will contain information on expenses for all types of communication services. You can order a detailed balance sheet report, which includes general information about expenses and detailed information on services provided from the moment the last regular invoice was issued until the receipt of an application for the report. You can also get call details, which include detailed information about calls, SMS and traffic for any period over the last six months. In general, you will receive a document that includes a fairly impressive amount of information about expenses by number.

MTS provides the following report options:

  • State of an account;
  • Cost control;
  • Monthly bill;
  • Invoice;
  • Prepayment invoice.

At first glance, it may seem that everything is quite complicated, but in practice everything is much simpler. Below we will describe in detail the process of obtaining a report, which will contain information about all communication expenses incurred over a certain period.

We order details in your MTS personal account

Speaking about how to make details on MTS, first of all you should pay attention to the Internet assistant. The MTS personal account allows you to perform many different operations with the number, including ordering details.

To get details, follow these steps:

  1. and open the “Account” section;
  2. Next, you will see five sections with detailed description their capabilities. Select the “Expense Control” section, which allows you to receive a report with information on payments and expenses (if you are interested in other information, select the appropriate section);
  3. Select what information you are interested in - expenses for the current month, expenses for past months or call details;
  4. Select a report delivery method (to your personal account or to an email address);
  5. If you ordered a report by mail, you must indicate the document format suitable for you (XML, HTML, PDF, XLS);
  6. Check the information provided and confirm your decision by clicking on the “order” button.

If you need to make details for past months, use the appropriate section and indicate the month you are interested in. You can receive a report for a specific month or for several months at once. The time it takes for the report to arrive at the specified email address depends on the network load. You can receive details almost immediately, or wait several hours.

We order details in the “My MTS” application

It is also possible to make details on MTS through. In principle, even though the application has a section for ordering details, and the operator himself advises using the application, if you do not have access to a computer, to complete the operation you will still have to log into your personal account, albeit through your phone browser. That is, in certain moment The My MTS application will prompt you to open the page in the browser and continue the steps to obtain details in the mobile version of your personal account.

To make details on MTS in the “My MTS” application, follow these steps:

  1. Open the “My MTS” application;
  2. In the main menu, select the “Account” section;
  3. Click on the “Order details” button;
  4. Select the type of detailing you are interested in (detailed balance sheet report or detailing of conversations);
  5. If the first type of detailing is selected, it will open in the browser and your subsequent actions will not differ from those described earlier;
  6. If call detailing is selected, the next step is to select the detail period and indicate the email address to which the report will be sent;
  7. After clicking on the “order” button, a notification will appear on the screen that the request has been sent.

As for waiting for details, here, again, everything depends on the network load. Usually the report arrives by email instantly, but delays are possible. A letter from Mobile TeleSystems PJSC will be sent to the specified email address. The attachment will include PDF file with detail.

If the options described above for some reason do not suit you, then you can make details at the MTS office. The main thing is to take your passport with you, and the SIM card must be registered in your name. This option is not the fastest and most convenient, so it is wiser to use your personal account. Although, situations are different and sometimes contacting the office is the only solution.