This job description has been automatically translated. Please note that automatic translation is not 100% accurate, so there may be minor translation errors in the text.

Preface to the job description

0.1. The document comes into force from the moment of approval.

0.2. Document developer: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

0.3. The document has been approved: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _.

0.4. Periodic verification of this document is carried out at intervals not exceeding 3 years.

1. General Provisions

1.1. Position "Head of Department" postal service" belongs to the category "Managers".

1.2. Qualification requirements - full or basic higher education corresponding field of training (specialist or bachelor). Work experience in professional areas: for a specialist - at least 2 years, for a bachelor - at least 3 years.

1.3. Knows and applies in practice:
- decrees, instructions, orders of governing bodies and regulatory documents that relate to postal services;
- prospects for the development of the industry and the branch;
- rules and procedures for reception, processing, transportation, delivery and storage postal items and periodicals;
- Postal rules;
- Rules for using postal services;
- technological processes processing, transportation and delivery of mail;
- means of automation and mechanization of postal services;
- rules for subscription of periodicals;
- procedure for maintaining production documentation;
- experience of leading domestic and foreign postal service enterprises;
- basics of economics, organization of production;
- Laws of Ukraine “On the Protection of Consumer Rights”, “On Citizens’ Appeals”;
- basics of labor legislation.

1.4. The head of the postal department is appointed to the position and dismissed from the position by order of the organization (enterprise/institution).

1.5. The head of the postal department reports directly to _ _ _ _ _ _ _ _ _ _ .

1.6. The head of the postal department supervises the work of _ _ _ _ _ _ _ _ _ _ .

1.7. The head of the postal department during his absence is replaced by a person appointed to in the prescribed manner, which acquires the corresponding rights and is responsible for the proper fulfillment of the duties assigned to it.

2. Characteristics of work, tasks and job responsibilities

2.1. Organizes and coordinates the work of postal services in accordance with current rules and instructions.

2.2. Ensures reliable and high-quality postal services to provide services to consumers.

2.3. Participates in the development of long-term and annual production plans for the branch.

2.4. Monitors the implementation of plans for the development of the postal network and the implementation of the branch's plans for the provision of postal services, tasks for subscription and retail sale of periodicals, organization of processing, direction and transportation of mail (postal items and periodicals) by all modes of transport.

2.5. Develops and implements measures for timely and high-quality processing, transportation and delivery of mail, storage of postal items and amounts of money, improving the quality and culture of service.

2.6. Studies and summarizes the population's demand for newspapers and magazines and organizes their subscription and distribution in parts.

2.7. Organizes an inspection of the production activities of the branch's divisions regarding the organization of service provision, analyzes performance indicators within its competence and, if necessary, provides practical assistance.

2.8. Participates in the development and implementation of new technologies, new equipment and in the development of proposals for improving production processes.

2.9. Ensures timely consideration of consumer complaints and statements regarding the provision of postal services and develops proposals to eliminate the causes of their occurrence.

2.10. Collaborates with the marketing service on advertising of all types of postal services, the introduction of new types of services, the procedure and conditions for subscription to periodicals and providing information about publications that are sold at retail.

2.11. Controls the provision of branch units with personalized items, necessary benefits, instructions and certificates.

2.12. Organizes, together with the bodies of the Pension Fund of Ukraine, the Ministry of Labor and Social Policy, work on the payment of pensions and cash assistance through postal branches.

2.13. Organizes the provision of banking services in post offices.

2.14. Takes part in organizing and conducting professional skills competitions among postal specialists.

2.15. Controls the availability of a full range of postage signs in structural divisions.

2.16. Knows, understands and applies current regulations relating to his activities.

2.17. Knows and complies with the requirements of regulations on labor protection and environmental protection, complies with the norms, methods and techniques for the safe performance of work.

3. Rights

3.1. The head of the postal department has the right to take action to prevent and eliminate cases of any violations or inconsistencies.

3.2. The head of the postal department has the right to receive all social guarantees provided for by law.

3.3. The head of the postal department has the right to demand assistance in the performance of his official duties and the exercise of rights.

3.4. The head of the postal department has the right to demand the creation of organizational and technical conditions necessary for the performance of official duties and the provision of the necessary equipment and inventory.

3.5. The head of the postal department has the right to familiarize himself with draft documents relating to his activities.

3.6. The head of the postal department has the right to request and receive documents, materials and information necessary to fulfill his job duties and management orders.

3.7. The head of the postal department has the right to improve his professional qualifications.

3.8. The head of the postal department has the right to report all violations and inconsistencies identified in the course of his activities and make proposals for their elimination.

3.9. The head of the postal department has the right to familiarize himself with documents defining the rights and responsibilities of the position held, and criteria for assessing the quality of performance of official duties.

4. Responsibility

4.1. The head of the postal department is responsible for failure to fulfill or untimely fulfillment of the duties assigned by this job description and (or) non-use of the granted rights.

4.2. The head of the postal department is responsible for non-compliance with internal labor regulations, labor protection, safety precautions, industrial sanitation and fire protection.

4.3. The head of the postal department is responsible for the disclosure of information about the organization (enterprise/institution) related to trade secrets.

4.4. The head of the postal department is responsible for non-fulfillment or improper fulfillment of the requirements of internal regulatory documents of the organization (enterprise/institution) and legal orders of management.

4.5. The head of the postal department is responsible for offenses committed in the course of his activities, within the limits established by the current administrative, criminal and civil legislation.

4.6. The head of the postal department is responsible for causing material damage to the organization (enterprise/institution) within the limits established by the current administrative, criminal and civil legislation.

4.7. The head of the postal department is responsible for the unlawful use of the granted official powers, as well as their use for personal purposes.

The head of the communications department about his work, employees and clients.

Start
Alexandra Ivanovna Gracheva is already at her workplace at 7.30 am - in the Petrozavodsk post office No. 30. The doors are still closed for clients, but she doesn’t have a moment’s rest.

“Even though I’m the boss, I don’t have to sit in an office, and I don’t even have an office,” she laughs. – And my task is simple: to make sure that everything works and that there is a result. Half an hour later I come and give the operators money: they should have change in the cash register. It’s good that everything is in place today, otherwise recently one operator has not yet returned from vacation, my deputy was “transferred” to the 26th department “for a breakthrough” - after all, my colleagues also need to help. In such cases, you have to sit down at the cash register yourself: the work won’t wait.

This work, like any other at the post office, is well known to Alexandra Ivanovna. As a young girl, she crossed the threshold for the first time post office in her native Spasskaya Guba, as an apprentice telegraph operator, she gradually mastered all the specialties and subtleties of the postal service.
And then a construction team from Chechnya came to Spasskaya Guba, and she met her future husband. We went to live with his parents.
– It was still the Soviet Union, no conflicts on ethnic grounds. I got a job at the post office. In our team we had Chechens, an Ingush, an Armenian, a Jew, myself, a Karelian, and we worked together. The Chechen girls spoke to each other in their native language, but as soon as I entered the room, they switched to Russian.

There, in Grozny, Alexandra Ivanovna was noticed: conscientious, responsible, knowledgeable, and was appointed head of the department, although she did not have any special education at that time. The family began to grow, but there was no apartment, and they were drawn to Karelia. In 1982, my husband and I came on vacation and in Petrozavodsk we went to the post office to inquire about work. They were immediately offered places, a hostel was given, and the children were given a kindergarten and a nursery. And for about 30 years now, Alexandra Ivanovna has been serving in what has become her native department.

Spun up
Meanwhile, operators accept registered letters from clients, selling newspapers, delivering parcels... The working day was moving forward, but there was a hitch: the correspondence arrived late, the delivery department urgently needs to sort it out. Those who are freer rush to help.
“In our team we are completely interchangeable,” says Alexandra Ivanovna. - No other way. Now there are 14 employees, and once there were 30. It is clear that delivery volumes have fallen. In the past, postmen delivered 1100-1200 copies of newspapers and magazines and 100 letters every day. Now people have begun to subscribe to fewer publications, write fewer letters, and almost only business correspondence remains. I myself don’t remember the last time I sent someone a letter. Email, faxes, social media- The world is moving forward.

– So maybe the post office will close altogether?
– This is unlikely: some functions are being reduced, others are appearing. We don't sit idle.

– When pension payments begin, this is probably the busiest time?
– Tomorrow begins, we are preparing the documents today. These papers must first be processed: cut, laid out... And then receipts for utility services will arrive. So you have to spin. If you don’t have time before closing, you’ll have to finish the job after work, because our work can’t be put off until tomorrow.

– These are all problems and worries, but what’s good about your work?
-Yes, everything is good. The main thing is that our team is efficient, however, the postmen have a high turnover, this is understandable: the salary is small, and yet some are delayed, like Lyudmila Leonidovna Efimova, who has been working for 20 years. And the operators are all my students, responsive, accustomed to work. My deputy, Masha Korobova (pictured), is already a ready-made head of the department, but she doesn’t want to leave us.

Knowledge is power
Alexandra Ivanovna has a special relationship with studies, or rather training. She mastered the work of a telephone operator, telegraph operator, and operator at the workplace, grasping everything on the fly. And one day, the head of the post office, Nina Vasilievna Aleshkina, called several female workers and firmly said: “So that everyone is at the technical school in the fall!” So the mother of two children entered the correspondence course at the Leningrad College of Communications, studied with pleasure, not for show, but for knowledge.

– Probably, in any job you need the ability to quickly navigate. Especially at the post office: everything changes so quickly: tasks, equipment, technology,” she says. It’s a pity, now the operators have been transferred to a deal: what you do is what you get for it. It seems fair, but the incentive to learn and improve your skills disappears. And without knowledge you cannot move forward.

Recently, Alexandra Ivanovna was presented with the highest professional award - the UFPS badge “For Labor Valor”, noting: there is no person in the department who has trained more students than she.

Cameramen Galina Fedorova and Natalya Lenchitskaya, students of Alexandra Ivanovna Gracheva

– There is no need to be surprised: I taught operators not only in the department, in the workplace, but also at the school, replacing the industrial training master who went on a long vacation. I’ll finish my shift and run to class. It was difficult, of course, but I liked explaining it and seeing the response, and additional income. Then my husband and I were building a cooperative apartment; we needed money.
Finally, she was offered to switch to teaching altogether. She thought and... refused, decided that her business was the post office after all.
Later she was offered the position of training engineer. The years were difficult, personnel changed frequently, and we had to train 20-30 people at a time. She coped, as always, “excellently,” until she had to leave the post office for 4 years.

Didn't work out well with the boss. After he told her that people with honors don’t work here, she found a job and left. She was persuaded to return. I waited until the opponent of the “honor diplomas” quit.

By the end of the day there are more and more visitors in the hall. Alexandra Ivanovna listens: one of the clients becomes louder. She hurries to figure it out, and soon she sits down at the cash register. Many clients know her and say hello. Her hands flash: envelopes, stamps, scales, questions, answers, forms, subscriptions, money... The line is gradually melting.

Olga Lavreshina, like everyone else here, can cope in any workplace

– You know, when I left for another job, I really missed the bustle and noise, this rhythm, my team and clients, many of whom I know by sight. I’m where I am and I can’t imagine myself without mail.
In the photographs, Alexandra Ivanovna Gracheva, an optimist by nature, believes that if today is difficult, then tomorrow will be easier.

Sample form (template example) instructions:

___
(name of enterprise, institution, organization)

Job description head of communications department

I approve

______________________________

(head of institution, organization, other official,

______________________________

authorized to approve

______________________________

working instructions)

_________ ____________________

(signature) (surname, initials)

"___" ____________ ____

I. General provisions

1. The head of the communications department belongs to the “Managers” category.

2. Appointment to the position of head of the communications department and dismissal from it are made by order of _________________________________________ upon the recommendation of __________________________________ in compliance with the requirements of the Labor Code of Ukraine and current labor legislation.

3. The head of the communications department reports directly to _________________________________________________________________________.

II. Job responsibilities

Head of Communications Department:

1. Ensures high-quality provision of postal services to the population, enterprises, institutions, and organizations.

2. Organizes workplaces for employees to provide postal services, communicates income plans to employees and monitors their implementation.

3. Ensures the safety of cash postal items, material assets, goods and documentation.

4. Responsible for the correct tariffication and timely and complete posting of fees for postal services, receiving cash reinforcements, depositing and sending excess balances of money to the main cash desk of the post office (communications center).

5. Ensures timely delivery of mail, pensions and cash assistance to recipients.

6. bears responsibility for the timely and high-quality preparation of reports, for the reliability of statistical data, for the correct conduct of cash transactions.

7. Ensures high-quality and uninterrupted operation of postal mechanization facilities and electronic complexes located in the post office.

9. Responsible for the exchange of mail with postal transport.

10. Analyzes the quality indicators of the department’s work and fulfills the income plan.

11. Participates in the development and implementation of measures aimed at implementing the income and exchange plan, improving the quality of work and creating additional convenience for consumers of postal services.

12. Manages the employees of the department, and, if necessary, the employees of the points and mobile post offices attached to it.

13. Quality control of processing of incoming and outgoing mail.

14. Accounting for working hours and employees’ compliance with production standards.

15. _____________________________________________________________
______________________________________________________________________.

III. Rights

The head of the communications department has the right:

1. Get acquainted with the draft decisions of the enterprise management concerning its activities.

2. Participate in the discussion of issues related to the performance of his duties.

3. Make proposals for improving work related to the responsibilities provided for in these instructions.

4. Within the limits of your competence, inform your immediate supervisor about everything identified in the process of his activities, and make proposals for their elimination.

5. Involve specialists from all structural divisions in solving the tasks assigned to it.

6. Make proposals to encourage employees who have distinguished themselves, as well as to bring to material and disciplinary liability the employees subordinate to him who do not properly fulfill their official duties.

7. Demand that the management of the enterprise provide assistance in the performance of their official duties.

8. Within your competence, sign and endorse documents.

9. ______________________________________________________________
______________________________________________________________________.

IV. Responsibility

The head of the communications department is responsible

1. For improper performance or failure to fulfill one’s official duties, as well as for failure to use or directly one’s rights provided for in this job description - within the limits determined by the current legislation of Ukraine.

2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of Ukraine.

3. For causing material damage - within the limits determined by the current labor legislation of Ukraine.

4. ______________________________________________________________
______________________________________________________________________.

V. The head of the communications department must know:

1. Resolutions, instructions, orders of governing bodies.

2. Methodological and regulatory documents on the organization of postal services.

3. Postal rules; Rules for using postal services.

4. Administrative-territorial division of Ukraine.

5. Rules for the operation of electronic complexes.

6. Means of mechanization of postal services.

7. Tariffs for postal services.

8. Regulations on remuneration.

9. Experience of leading postal enterprises.

10. Law of Ukraine "On the Protection of Consumer Rights".

11. Fundamentals of economics, organization of production, labor and management.

12. Fundamentals of labor legislation.

13. Rules and standards of labor protection, industrial sanitation, fire protection and environmental protection.

14. _____________________________________________________________
______________________________________________________________________.

VI. Qualification requirements

For postal departments of groups I - III - basic higher education (technical) education, advanced training and work experience in the field of postal services of at least 3 years.

For postal departments of groups IV - V - basic higher education (technical) education, advanced training and work experience in the field of postal services of at least 1 year or complete general secondary education, training directly on the job, advanced training and work experience in the field of postal services at least 2 years.

- _______________________________________________________________
______________________________________________________________________.

VII. Relationships (connections) by position

1. In the absence of the head of the communications department, his duties are performed by a deputy (in the absence of the latter, a person appointed in the prescribed manner), who acquires the corresponding rights and is responsible for the proper performance of the duties assigned to him.

2. To fulfill duties and exercise rights, the head of the communications department interacts:

2.1.3 _________________________________ regarding questions:

2.2.3 _________________________________ on questions:

2.3.3 _________________________________ regarding questions:

2.4.3 _________________________________ regarding questions:

2.5.3 _________________________________ regarding questions:

Supervisor
structural unit

______
(signature)

______________________
(last name, initials)

"___" __________ ____

AGREED:
Head of the legal department

______
(signature)

______________________
(last name, initials)

"___" __________ ____

I have read the instructions:

______
(signature)

______________________
(last name, initials)

"___" __________ ____

Like? Like!

Responsibilities of the head of the security service To provide high-quality and cultural service
clients with postal services, financial and banking services
, as well as reception
utility bills, special projects,
insurance services. Carry out planned tasks, provide services in
in accordance with the rules and instructions. Be competent, know
production, equipment, software
security. Be able to work with
team and clients. Properly organize work in the OPS.

Start of the department head's working day
postal service
The head of the post office must personally (in turn with
deputy) to be present before the start of the operating day.
Open the storerooms together with the telecom operator
Carry out the operation “Start of the Day” on the PCT and ZPTSH, PKD.
Issue ZPO, production documents and
operating materials.
Issue reinforcements (cash) to the cash register
Give out personalized items
Check calendar stamp impressions (for signature)
Availability of uniforms and badges for employees.

Conduct instruction on Quality Standards Check the preparedness of the operating room for cultural customer service. Part in

Conduct training on Quality Standards
Check the preparedness of the operating room for cultural
client service.
Part of the time during the working day you need to be in
operating room for direct communication with clients,
respond immediately to all verbal statements and complaints
clients.
Pay special attention to clarity and service culture
clients.
Conduct production control over the work of operators
postal services and postmen.

End of the working day
Preparation and dispatch of mail and collection from the post office
together with the postal operator
Prepare information on RPO for sending to the Information Department
paragraph
Accept a report on insured mail and goods
consumer goods, seal the pantry
Accept balances according to the Cash Certificate
SDO (consolidated cash statement)
Close the working day at the main cash register.
Check the availability of entries in the book of complaints and suggestions.

Analyzes the implementation of the plan and indicators for the working day
Plans to improve quality indicators and create conditions
to provide services and attract new clients.
Performance indicators are aimed at motivating employees,
definition of “leaders” and “outsiders”, distribution
positive experience.

Organizational work in the OPS

The head of the post office must be able to organize
work in the OPS.
If necessary, act as a hall manager by regulating
turn, providing practical assistance to operators, serving
clients in an additional window.
It is good to know your subordinates and help them in their work.
Observe corporate etiquette
Be able to clearly organize your own work and the work of the security organization
Plan your work for a month

Approximate work plan for the head of the security service

Name of works
Deadlines
fulfilled
and I
1.
Check working conditions at delivery areas
postmen. ( Ivanova T, I. Sidorova E.N.)
5-10
2. Conduct a production meeting based on the results of the work for
June and 2nd quarter of 2014. Objectives for the 3rd quarter of 2014
6
3. Familiarize the team with new LNA, changes in
postal rules.
10
4. Studying the topic “Quality Standards” in the LMS “Winpost”
"Subscription Promotion"
15
5. Bring up the subscription plan for six months. Carry out work
with the population
17
6. Production meeting at the post office
19
7.Training to provide services using
bank cards Svyaz Bank. (trade acquiring)
20
8. Bring the “personal” plan to each operator and
postman OPS
1
Mark about
execution

JOB DESCRIPTION

head of the post office

1. General Provisions

1.1. This job description defines the functional, job responsibilities, rights and responsibilities of the head of the postal department of the Financial Technologies division (hereinafter referred to as the Head of the postal department) of the Federal State Budgetary Institution of Higher Professional Education "St. Petersburg State University of Telecommunications named after. prof. M. A. Bonch-Bruevich" (FGOBU HPE "SPbSUT") (hereinafter referred to as the Institution).

1.2. A person who meets the following educational and training requirements is appointed to the position of head of a postal service department:

Additional professional programs- advanced training programs, professional retraining programs in the field of postal services;

Secondary vocational education;

with practical work experience:

If you have a secondary vocational education (training program for mid-level specialists), the total work experience is at least three years, including in your specialty - at least a year;

Special conditions admission to work of the head of the postal service:

At least 18 years of age;

1.3. The head of the postal department must know:

Postal terminology;

Regulations of credit and other organizations - partners of the organization;

Accounting procedure Money, conditional values ​​in the organization of postal services;

List of certain types of goods that are not subject to exchange or return;

The procedure for accounting for cash and fictitious values ​​in the postal industry;

Technological process of the work performed;

Requirements for reporting on the activities of a communications organization in the field of providing additional services;

Procedure for returning illiquid goods;

Requirements for the operation of cash registers used in the field of postal services;

The procedure for using tariffs for services provided;

Postal rules, standards, rules for the provision of postal services, postal terminology;

Rules for the sale, return and exchange of goods;

Organizational structure of postal service departments;

Requirements for the quality of work performed;

Requirements for the operation of cash registers used in the field of postal services;

Technological process of the work performed;

The procedure for using tariffs for services provided;

Postal terminology, postal rules, standards and rules for the provision of postal services;

Methods for identifying counterfeit documents, banknotes and bank cards;

The procedure for receiving and issuing domestic and international postal items, including defective ones and with notification of customs authorities;

The procedure for production, registration and use of domestic return mail;

The procedure for storing, recording and distributing postal payment marks and other conventional values;

Requirements for the operation of cash registers used in the field of postal services;

The procedure for preparing accompanying documents when accepting internal parcel mail;

The procedure for processing and storing personal data of clients;

The procedure for accounting for cash and contingent assets;

List of postal facilities to which the acceptance of parcels and parcels for delivery by ground transport is periodically limited;

Technological process of the work performed;

List of goods and items prohibited and restricted for shipment on the territory of the Russian Federation and in international mail;

Postal rules, standards, rules for the provision of postal services, postal terminology;

Technological process of the work performed;

Requirements for the quality of work performed;

Internal control rules;

Quality management system documents;

The procedure for using tariffs for services provided;

The procedure for accepting subscriptions and processing subscription documentation for periodicals;

The procedure for storing, recording and distributing postal payment marks and other conventional values;

The procedure for recording production standards and working hours for post office employees;

Postal rules, standards, rules for the provision of postal services, postal terminology;

Requirements for the operation of cash registers used in the field of postal services;

The procedure for accounting for funds;

Organizational structure of postal organizations;

Procedure for accepting utility payments;

The procedure for adding postal items to documents;

Labor legislation of the Russian Federation, local regulations;

The procedure for using tariffs for services provided;

Requirements for the quality of work performed;

1.4. The head of the postal department must be able to:

Operate a postal cash register;

To Work with information systems, used in the post office;

Work with a large amount of information;

Process personal data with and without the use of automation tools;

Make decisions independently within your competence;

Use production process automation tools;

Use modern computer tools;

Use email;

Prepare reporting documentation;

Use means of mechanization and automation of the production process;

Use means of mechanization and automation of postal services;

Systematize, process and analyze information in order to generate any types of reporting;

Use modern computer tools;

Coordinate activities with other structural divisions of the organization;

Process large amounts of information;

Maintain records, storage of funds, postal items and valuables;

Possess the skills of preparing financial reports;

Optimally distribute the workload among all employees;

Prevent and resolve conflict situations;

1.5. The head of the postal service department is appointed to the position and dismissed from the position by order general director Institutions in accordance with the current legislation of the Russian Federation.

1.6. The head of the postal department reports to the General Director of the Institution and the head of the Financial Technologies division

2. Labor functions

2.1. Control of the provision of financial services by the post office.

2.2. Monitoring the provision of additional services by the post office.

2.3. Control of delivery of printed products to the addressee.

2.4. Control of receipt, processing and delivery of postal items.

2.5. Preparation of reports for the post office.

2.6. Organization and control of the activities of post office employees.

3. Job responsibilities

3.1. Storing and filing reports on payment acceptance through a postal cash register terminal and through a self-service terminal.

3.2. Monitoring the correctness of documentation on financial services, organizing the storage of documents in the post office, transfer to the archive, to the post office and to partners (counterparties).

3.3. Control of the availability of a full range of packaging material, state postal payment marks, barcode postal identifiers, disposable postal seals, lead seals.

3.4. Monitoring the availability of postal documentation forms.

3.5. Production quality control of service provision in the post office.

3.6. Control of timely receipt of income, including non-advance payments to clients for communication services.

3.7. Testing operators' knowledge of the procedure for providing financial services provided jointly with partners.

3.8. Control of restrictions on the access of operators to the provision of financial services without training.

3.9. Accounting for strict reporting forms.

3.10. Accounting for the execution of loan agreements and their transfer to partners.

3.11. Preparation of reports on financial services.

3.12. Accounting for strict reporting forms, disposable postal seals, completeness and timeliness of sent files.

3.13. Drawing up reports on the balances of inventory items, government postage stamps, and other goods.

3.14. Reception, dispatch and accounting of postal packaging.

3.15. Monitoring the availability of the required assortment of goods and the correctness of their display.

3.16. Production quality control of service provision in the post office.

3.17. Monitoring the compliance of prices for goods and prices in invoices received from the brand database and from the consumer goods warehouse.

3.18. Control of maintaining card indexes and sorting tables for periodicals.

3.19. Production quality control of service provision in the communications department.

3.20. Taking into account oral statements from clients regarding the delivery of printed products and monitoring their implementation.

3.21. Accounting for undelivered and undistributed copies of printed materials.

3.22. Monitoring the execution of requests for repairs of subscription boxes.

3.23. Reconciliation of the delivery card with the parcel.

3.24. Reconciliation of balances of stored postal items at the end of the day (shift).

3.25. Monitoring compliance with the requirements for the procedure for receiving postal items (packaging, writing the address).

3.26. Checking the correct application of tariffs when accepting postal items and posting funds.

3.27. Checking the timeliness of sending transfers, reconciling the amount of cash on delivery.

3.28. Control of postal delivery operations.

3.29. Sealing mail items into postal containers and sending containers with vehicles from the post office.

3.30. Receiving incoming mail.

3.31. Providing assistance to the operator (if necessary) when delivering a defective registered mail item.

3.32. Control of barcode application mail id, disposable postal seals.

3.33. Monitoring the timeliness of processing and sending received mail, processing of incoming mail, operations for sending outgoing mail; paperwork.

3.34. Analysis of the implementation of the income plan, indicators of the quality of work of the post office.

3.35. Drawing up and execution of documents included in special documentation systems.

3.36. Reconciliation of reports with primary documentation.

3.37. Preparation of orders for subscription to periodicals.

3.38. Generation of all types of monthly reports for the post office, including income by services provided; for all types of services provided at the post office; on the sale of state postage stamps, consumer goods and other types of services, checking them with the diary data; according to accepted and paid money transfers, pensions and benefits, reconciliation of data with diary data, registers; for the provision of services legal entities; according to accepted migration notifications.

3.39. Maintaining a log of requests for damage and malfunctions of technical equipment.

3.40. Accounting, grouping and systematization of documents in the archive.

3.41. Ensuring the operation of the post office in accordance with the approved regime.

3.43. Receiving and recording requests to the post office, timely sending copies of entries in the complaint book to a higher organization.

4. Rights

The head of the post office has the right:

4.1. Request and receive the necessary information, as well as materials and documents related to the activities of the head of the post office.

4.2. Improve your qualifications, undergo retraining (retraining).

4.3. Enter into relationships with departments of third-party institutions and organizations to resolve issues within the competence of the head of the postal service department.

4.4. Take part in the discussion of issues included in his functional responsibilities.

4.5. Make suggestions and comments on how to improve activities in the assigned area of ​​work.

4.6. Contact the relevant local government bodies or the court to resolve disputes arising during the performance of functional duties.

4.7. Use information materials and regulatory documents necessary to perform your job duties.

4.8. Pass certification in the prescribed manner.

5. Responsibility

The head of the postal department is responsible for:

5.1. Failure to perform (improper performance) of one’s functional duties.

5.2. Failure to comply with orders and instructions of the General Director of the Institution.

5.3. Inaccurate information about the status of fulfillment of assigned tasks and instructions, violation of deadlines for their execution.

5.4. Violation of internal labor regulations, fire safety and safety rules established in the Institution.

5.5. Causing material damage within the limits established by the current legislation of the Russian Federation.

5.6. Disclosure of information that has become known in connection with the performance of official duties.

For the above violations, the head of the postal service department may be subject to disciplinary, material, administrative, civil and criminal liability in accordance with current legislation, depending on the severity of the offense.

This job description has been developed in accordance with the provisions (requirements) of the Labor Code of the Russian Federation dated December 30, 2001 No. 197 FZ (Labor Code of the Russian Federation) (with amendments and additions), the professional standard “Post Specialist” approved by order of the Ministry of Labor and Social Protection of the Russian Federation Federation of April 7, 2014 No. 198n and other regulations governing labor relations.