Recently, an amazing story happened to me involving unauthorized purchases, correspondence with the support service iTunes Store and a happy ending. Therefore, I would like to talk about how not to get into such a situation and what to do if you find yourself in my place. But first, a little background.

One day at the end of June, when trying to update or download programs from App Store I received the following message:

This Apple ID has been disabled for security reasons. Visit iForgot to reset your account (http://iforgot.apple.com)

Activating the account at the specified address took only a couple of minutes, after which I successfully forgot about the problem, without even trying to find the cause of its occurrence, and continued to work with the iOS application store in normal mode, but in vain. Looking ahead, I’ll add that such a blocking can occur automatically - after a certain number of incorrect attempts to enter the password for your Apple ID.

After that, exactly two weeks passed, and precisely at that moment when I had no Internet for two days, some bad person downloaded an application (a variation of poker) from the App Store on my behalf, and then made an in-app purchase of an item of unknown purpose with the strange name “15M chips” for $20:

The attentive reader will undoubtedly wonder how simple my password was? I’ll answer: it’s not that simple and it fit the requirements described below (it was once generated using pwgen). I'm still at a loss.

Along with the payment receipt, I received two more letters. They stated that these purchases were made from a computer that was not previously associated with my Apple ID, and also suggested that I change my password as soon as possible:

I would like to warn users: if you find yourself in a similar situation, never download the application out of idle curiosity - this will be another confirmation that you are right.

What made the situation especially poignant was the fact that I can’t stand gambling, especially poker :-) An unpleasant moment, but the reasons for the June account blocking immediately became clear.

The range of opinions obtained from a quick survey of friends was quite wide: some said that you should definitely write to the iTunes Store support service, and others said that Apple wouldn’t dress up for $20. As it turns out, it will.

When traveling through the “Report a problem” links, I was redirected to the contact form, where I filled out the appropriate fields, in the “Specific request” drop-down list, selected the item “I have unauthorized purchases on my account”, indicated the “Order number” (it is located in the payment receipts) and did not forget to describe the details in detail.

Since I have an American Apple ID, I had to write a letter and communicate with support in English. So if you have problems with foreign language, I recommend that you have someone read and correct it before sending the letter.

Unfortunately, the response to the first request did not come within the promised 24 hours. They didn’t give me any attention on the second day either, so I simply filled out the request again and within a few hours I was reading the first letter from a very polite iTunes Store Customer Support employee named Ranjit.

To prevent the attackers (whoever they are) from buying anything else, Ranjit temporarily disabled the download option for my Apple ID and informed me that In-App Purchasing without my consent is an exception to the rules for providing services in Apple stores and, therefore, I I can count on a refund, which should happen within 5-7 banking days (although everything went much faster). Also, the letter stated that I may not see the money returned until I log out and log into my account again.

There is one more nuance: the money was debited from Store Credit, which appears after replenishing your account with a Gift card. And it is unknown how the story would have ended if the return had to be made to a credit card with my real address. I'm 99% sure that the account would have simply been banned.

My Apple ID wasn't completely blocked: I couldn't download apps, but in " Personal Area“Went in without any problems. And in order to complete the full activation, I had to write another letter to Ranjit.

It was necessary to indicate the billing address associated with the account, and one thing to choose from:

• Order number of the most recent purchase or free download (it can be viewed in iTunes - section “Most Recent Purchase”).
• Or the name of any application that I have ever downloaded with this account.

The real owner of the Apple ID will not have any difficulty answering these questions. Also, I didn’t indicate my phone number, but if they want to talk to you in person, it’s worth saying that this moment you are abroad and therefore no longer use that number (in the USA, as far as I know, there is a practice of reusing old phone numbers).

Finally, my assistant from iTunes Store support once again strongly advised me to change the password (which I had already done by that time) and gave me a link to (English) from the Apple knowledge base, which describes some techniques for ensuring the security of your account.

I will cite a few interesting points from it. First, Apple recommends signing out of the iTunes/App/Mac App Store whenever you finish making purchases there. Secondly, when setting a password, the user can use the following recommendations:

• Do not use the same password for multiple accounts or a password that is the same as the account name.
• Do not use previous passwords.
• Don't tell anyone your Apple ID password or the answer to your security question, not even your family members. Moreover, the answer to the secret question should not be obvious, so that it is more difficult to find.
• Change your password from time to time to reduce the risk of ending up in a situation similar to mine.

And the password itself must be at least 8 characters in length, contain at least one number, one uppercase letter, one lowercase letter (you can add another sign to be sure, for example, @ $!) and not contain three identical consecutive characters.

Hello! Despite numerous instructions posted on the Internet and on this blog, there are issues regarding the iPhone and iPad that can only be resolved with the help of Apple technical support. For example, unlock iCloud, . Who can do this? Nobody! Only specially trained company employees. And it’s not just a matter of blocking; you never know what other questions might require an answer from a competent specialist?

And after all, it would seem that technical support itself is not hiding from anyone, there are quite a lot of ways to contact it, but people still ask in the comments how to call or write to the Apple operator? And since they ask, we will answer!

Here are all the ways to reach technical support, no matter where you are.

Apple technical support phone numbers in Russia

Apple, like any normal company, has its own hotline whose employees will answer any question related to the iPhone and iPad. Here are the phone numbers for the Russian Federation:

• 8-495-580-95-57 (Moscow number).
• 8-800-555-67-34 (Toll-free number for calls from any region of Russia).
• 8-800-333-51-73 (Apple Store Customer Support Service).

At any of these numbers, Russian-speaking employees will be ready to advise you from 9.00 to 21.00 on weekdays.

Other ways to talk to Apple technical support in the Russian Federation

When you call any of the phones, you are greeted by an answering machine. If for some reason you cannot get through his commands or do not want to do this, then you can order a call back - the company itself will call you. To do this, go to this page and:

The incoming call will not be from the numbers listed above, but from others. This can be a number from any country (I received calls from the Philippines, Bangkok and somewhere else in Asia). There is no need to be afraid - a Russian-speaking employee will talk to you and this call will be free.

For some reason you don't want to talk? WITH technical support You can always communicate through a special chat. To do this, we repeat all the steps indicated just above, the only thing is that on the third point we select: “Chat”. The approximate waiting time is also shown here, which is convenient.

In 2018, Apple launched an application that contains various articles and instructions on the company's products. Cool? Not bad!

However, you and I are interested in another opportunity of this program - getting help from a technical support specialist. What should be done?

All you have to do is select the device and the problem you are facing. The application will offer various solutions:

• Articles and instructions.
• Chat with a specialist.
• Call support yourself.
• Order call back.

Agree, the choice is simply excellent. Let's use it!

How to contact Russian Apple technical support if you are in another country?

There are a large number of countries where there is either no technical support at all, or there is, but in a language that the Russian-speaking user does not know. How to be in this case? How to contact and talk specifically with Russian technical support if you are in another country?

There is nothing complicated about this, there are several ways:

But ordering a call back if you are in another country will most likely not work (unless, of course, you have a Russian SIM card). The fact is that the call back form requires specifying a number starting with +7 (prefix for Russian numbers). You cannot erase it and replace it with another.

P.S. If you suddenly have questions, write in the comments. And of course, put “like”, then the conversation with technical support will be favorable and successful!

Apple has provided its users with convenient and prompt support service. Having any product from the company, you can dial support from your iPhone and ask a variety of questions: from the order of operation of certain keys and buttons to the order of settings of certain functions. You will also be able to learn about new properties of the company's products. You can also register your product, have your device repaired, or complain about poor service. The company is interested in ensuring that its customers always have convenient and high-quality equipment that can compete with other flagships, and therefore devotes the lion's share to servicing its consumers.

To contact a company representative, you can go to https://support.apple.com and directly contact a specialist via online chat. If it is convenient for you, you can leave your phone number and the operator will call you back at the appointed time. If you have several questions, the expert will readily answer everything and offer accessible solutions. The service is available to its clients at any time of the day in different countries.

Also, if you are in Russia, you can call the single number at any time toll free number hotline Apple in the Russian Federation: phone number 8 800 555 6734.

If you are a resident of Moscow or the Moscow region, then you can quickly get through to the multi-channel support phone number: 8 495 580 95 57 at the tariff applicable to your telephone operator.

Why do you need a hotline service?

By the way, if your Apple device is broken, you can submit a request for repair of your iPhone, iPad or Mac computer at the support service. A specialist will contact you as soon as possible to resolve your problem and help you contact an Apple Authorized Center near you. After all, one of the main principles of the company’s work is trust in it and user support.

If you are interested in information about Apple products and details of its purchase, as well as operating warranties, the Apple Online Store is at your service, where you can order and receive it at any time software, interesting accessories, necessary equipment. To purchase, you need to call the number 8–800–333–51–73, available from 9:00 to 21:00 on weekdays.

Apple has a wide network service centers all over the world and on all continents. So, by going to any company’s technical support website, you will find an interactive map of countries indicating addresses and phone numbers, chats for communication in the place where you are now. Support is provided by company specialists who will be able to communicate with you in a language you understand.

If you decide to call about a device problem, support will be provided faster if you can find your device's serial number first, as this will help optimally connect you with the right support person.

If the need arises, there is also a convenient online request for support, after which an expert will contact you.

What else can you find out from support?

At the support service, you can learn from specialists about additional service options, as well as find out whether your iPhone or tablet is still under warranty by first entering the serial number of the device. The AppleCare Protection Plan provides telephone technical support and access to additional Apple support services.

The main feature of the AppleCare Protection Plan program is that it provides additional rights for all users: additional service, universal support, software product maintenance. A warranty on the hardware of the device can be obtained from the AppleCare Protection Plan for a period of up to 3 years, which in turn is cheaper than the cost of spare parts and payment for the work performed by experts who are authorized by Apple around the globe.

Under the AppleCare Protection Plan program, the following products are subject to service: MAC computers, modules random access memory, accessories, batteries, drives, AirPort4 devices.

Often clients call the service because they need help - they forgot the password for their iPhone, iPad or iPod touch, and even worse when the device is locked.

If you have a problem, for example, you lost your iPhone, it was stolen from you, or you found someone else's iPhone, in addition to contacting the police, you can report this to the service and technical support will help you block your data on the basis serial number iPhone ID or find the owner of the smartphone. There you will also be told about the capabilities of the Find iPhone function for Apple devices.

When trying to create an Apple ID for your iPhone or iPad, or when trying to purchase any digital product in iTunes, the user may receive the error message “For assistance, contact iTunes support: www.apple.com/support/itunes/ www". Trying to start obtaining the ID first leads to a similar result, forcing the user to guess about the reasons for the specified problem. In this article, I will tell you what this error is, what causes it, and how to fix the “Please contact iTunes Support for help” error on your PCs.

This is what the mentioned message looks like:

This problem is of an international nature, and is observed among many Yabloko members around the globe (the English version of the message – “for assistance contact iTunes support...” occurs no less regularly).

According to indirect data, the occurrence of this error in most cases is associated with IP filters that are installed by Apple on unreliable IP addresses of individual users (for example, incorrect registration with the IP data was previously carried out with incorrect data entered, there were problems with the payment card and so on).

Also, the cause of this error is a standard failure on Apple servers, which also happens sometimes.

How to Fix the "Contact iTunes Support for Help" Error

The solution to the "contact iTunes support" problem may be as follows:

1. Change your IP. Try to register and get your Apple ID not with your standard provider and Internet connection, but somewhere else (in the city center with free Wi-Fi, in some Internet cafe, at work, at university, and so on);
2. Contact Apple support https://getsupport.apple.com/, as recommended in the error text. Follow this link, select your current location (for example, Russia), select the device for which you need help - “Apple ID and password” - “Create an account” Apple records ID and password." Here select a communication method, for example “Schedule a call”.

   

   Then decide on the day and time of the future call, enter your details and phone number, write down the call code (if available), and wait for a call from a specialist.

   

   Enter your details and wait for a call from a company specialist

3. Use a system bug. The third of these methods does not always work and not for everyone, but there were users for whom it worked. After the error I’m considering appears on the screen, quickly tap on the “Next” button at the bottom of the screen, and if you are patient and lucky, you will be able to complete the registration of your Apple ID.

1. Use US data when registering an Apple ID. If the error I'm looking at appears, do the following:
2. Open the App Store and sign out of your current account. On the “Selection” tab, go to the very bottom, and, tapping on our login, click on “Logout”.
3. Go to the search tab and search there free application, for example, let it be “Youtube”. Click on “Get” (receive), in the menu that appears, click on “Create Apple ID”.
4. Select a country " United States"(USA). We accept license agreement by clicking on “Agree”.

Enter your registration information:

1. Email (Email). Here it is better to choose global email services, let it be Gmail.com (mail from Google).
2. Password(password) – a combination of Latin letters, numbers, and a special character;
3. Security Information(security information) – here you need to indicate security questions and answers to them (remember both, they may be needed when recovering your password);
4. We indicate the date of birth(preferably yours or a loved one, so as not to forget to reset your password if necessary)
5. In the column " Billing information"(billing information) select the payment method “None” and tap on “Next”.

Now you need to enter your real American address and phone number. It is better to take some real address from the state of Florida (there are no taxes on purchases made in the App Store).

Enter the following data, all in English:

1. Street (street);
2. City (city), for example "Tampa";
3. State – FL (Florida);
4. Zip Code (index) – for Florida it is 32830;
5. Area code (city code) – for Tampa it is 813;
6. Phone (telephone) – the last ten digits are needed.

This data can be taken, for example, by searching in Google Maps for some object with the specified data (hotel, university or something similar).

After entering these details, you will be taken to the verification screen. Check the email you provided earlier and follow the link from Apple's confirmation email. If your application (in this case “YouTube”) starts to load, this will indicate the successful creation of an Apple ID.

Conclusion

In this article, I looked at the “For help, contact iTunes support” error, and various options for solving it. I recommend trying the method of obtaining an Apple ID described above, changing your IP, and also contacting Apple support, who will try to help you fix the dysfunction described above.

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