Why won't my iPhone erase? How to delete data from iPhone before selling it. If necessary, back up your iPhone data to iCloud or iTunes on your computer

So, the day has come - you're selling your old iPhone. But before you give your smartphone to another person, it would be a good idea to delete all important data from it! This article will help you not to forget anything important.

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If necessary, back up your iPhone data to iCloud or iTunes on your computer

It will only take a few minutes, but it will save you hours of setup time. new iPhone, because in this case, transferring data from an old device to a new one will only require a couple of clicks. At the same time, it is worth understanding the difference between backup and iCloud synchronization. For example, I actively use the latter and therefore never make backups, but set up the device “like new” every time.

To do this, open Settings → Messages → iMessage → Send/Receive, click on your Apple ID (e-mail) and in the window that appears, select Go out.


To do this, open Settings → FaceTime, click on your Apple ID (e-mail) and in the window that appears, select Go out.

Sign out of iCloud and Apple Stores

To do this, open Settings– click your name at the very top. On the page that opens, scroll down to the bottom, then click on the red inscription Go out.

Select an option Sign out of iCloud and Store.

Surely everyone has encountered the problem incorrect operation iPhone or iPad. He used to show highest performance, and now glitches with minimal use. It turns out that fixing this problem is very simple. You need to clear application data, reset some settings to factory settings, reset iOS, or even format the device completely. But how to do it correctly so as not to harm your favorite gadget? Let's find out!

What is a factory reset and is it necessary?

Any device, be it a computer, tablet, phone or even an MP3 player, saves a lot of additional data in addition to the information that the user directly views. This includes the application cache, operating system settings, and launch data for certain files. All this information is needed for the convenience and efficiency of using the gadget. After all, no one wants to configure the program from scratch after each launch or wait several minutes for the device to turn on. operating system saves information that will be frequently used.

Naturally, inner memory any gadget is not endless. Despite the fact that auxiliary data takes up little space, sooner or later a lot of it will accumulate. And when the memory is overloaded, problems will begin. That is why resetting application data and settings of your phone or tablet is a necessary measure. Even if your device is working fine now, it is still worth clearing it of unnecessary information. This will help you avoid serious mistakes in the future.

What to do before completely cleaning your iPhone

So, if you decide to reset the settings (and it doesn’t matter whether you want to completely format the device or clear the data of some programs), you first need to do backup copy. This copy will save all your data and settings, as well as files and programs. At all, backup It is recommended to do it periodically. If you want to “start over”, just skip this step.

Officially, Apple devices can back up using two programs: iCloud and iTunes. In the first case, your data will be placed in the cloud on the company’s server. So you can only access them via the Internet. The second option allows you to save a backup copy on your computer. Choose the one that suits you best.

Create a backup in iCloud

To back up your device to iCloud, you will need Wi-Fi connection. In Settings, find iCloud and select it.

At the bottom of the list that opens, find the “Backup” item and turn on the “iCloud Backup” option.

Click on “Create a backup” and wait for the process to complete. Do not turn off Wi-Fi until the copy is complete.

To check if you were able to create a backup, go back to the Settings section called iCloud, then go to Storage -> Manage. Select your device. In the window that appears, you will see the time the copy was created.

iCloud provides automatic backup creation. It will update periodically if the iCloud Backup option is turned on in Settings. However, by default only 5 GB is available to the user free space on server. If you want to save more data, you'll have to purchase a subscription that costs about $1.

Creating a Backup in iTunes

To back up your Apple device to your computer, do the following:

  1. Launch iTunes and connect your device to your PC.
  2. Enter the device password on your computer (if you have one installed).
  3. Select your device in the program interface (it will appear in the main window).
  4. In the window for working with the device, check the box next to the words “Encrypt backup”; set a password.
  5. Click "Make a copy."

To check your backup, go to the iTunes app options and under the Devices tab you will see a list of copies with the corresponding dates.

Using iTunes does not require a network connection. In addition, the amount of available memory is unlimited. However, you will have to create backups yourself each time.

How to reset iPhone to factory settings

So, the backups have been created. Now you can proceed directly to resetting the settings. We will consider all popular methods and options. The specific one you choose depends on your situation. For example, if the browser is faulty, you need to reset the cache and cookies; if the music plays poorly, clear the player data; if the desktop freezes, clean it, etc. But first of all, let's talk about a complete reset as the most radical measure.

Reset all settings

To perform the procedure full reset, go to “Settings” and find the “Reset” item in the “General” subsection.

A window will open for you to select a reset option. In this case, we are interested in the first two: “Reset all settings” and “Erase settings and content.”

In the first case, the device settings will be reset to factory settings. In this case, all your data and files will NOT be deleted. This option is suitable for those who have problems finding a network, parameters cellular communications, synchronizing applications, etc. If you want to completely format the device, select the second option: “Erase settings and content.” After this, you will need to enter the gadget lock password.

If your device is jailbroken, this formatting method is not suitable for you. You need to use iTunes.

A reset warning will appear in front of you. Tap the “Erase iPhone” (or any other device) button twice.

If your phone is synced with iCloud, you will need to enter the appropriate password for your AppleID.

After entering the password, the formatting process will begin. An Apple icon and a loading bar will appear on the screen. It will take no more than 20 minutes.

Please note that for the formatting process to be successful, the phone must be charged at least 25%.

Video: how to reset settings on iPhone?

Reset all settings via iTunes

The exact same reset procedure can be done through iTunes. Connect the device to your computer and find it in the program interface. On the Overview tab, click the Restore Device button. Again, if you synced your gadget to iCloud, you will need to enter a password. After this, the formatting process will begin.

Reset all settings via iCloud

If your device is synced with iCloud, you can clear all its settings directly from your computer browser. However, your phone or tablet must be connected to the Internet. Otherwise, the formatting process will simply be configured and will begin the first time you connect.

Log in to the iCloud website and enter your personal information. Then go to the Find My Device app.

In the “All devices” list at the top, select the one you need and click on it.

A control panel will appear on the right. Select Erase iPhone.

A warning message appears. Click Erase.

Then you will need to enter your AppleID password again.

If you want, you can enter a message in the field that appears. It will appear on your device before formatting. Then click "Done".

The formatting process will begin instantly.

Please note that after formatting, you will not be able to track the gadget using the Find My Device function. It will need to be reconnected. Therefore, clear data through iCloud only if you know the exact location of your phone or tablet.

Reset advanced settings

Full formatting of the device is, of course, a radical measure. If you know exactly what the problem is, you don't have to erase everything. Apple devices provide the ability to reset specific settings. You can access it via the familiar path “Settings” -> “General” -> “Reset”.

Resetting network settings

This feature allows you to clear connections and passwords to Wi-Fi points access. Additionally, resetting your network settings will remove all connected VPN servers. Select the appropriate option and enter the device password to perform cleaning.

Resetting the keyboard dictionary

The keyboard on Apple devices can remember frequently used words. Subsequently, when typing, the program will offer you the desired word if you start typing it. Resetting the keyboard dictionary allows you to clear your word memory data.

Reset Home Setting

This function allows you to return the original appearance of the first page of your desktop. After the reset, shortcuts to standard programs installed by default will appear on it. The remaining icons will be moved to another page.

Reset location warning

Each program that uses data about the geographic location of the device, when first launched, requests permission to process the corresponding data. If you want to reset these permissions, reset the location alert.

Removing apps and support data

It may well be that an application is taking up too much memory. Or you want to delete a program that you haven't used for a long time. One way or another, this can be done in several ways.

Removing from desktop

To uninstall a program directly from your desktop, do the following:

  1. Go to your desktop.
  2. Press your finger on the touchscreen for 2 seconds.
  3. Click on the cross that appears next to the program shortcut and confirm deletion.

Please note that you cannot remove standard programs.

Removing from the "Storage"

In the “Settings” of your device, in the “General” -> “Statistics” subsection, there is a “Storage” application. It contains information about all installed programs ah, including the amount of memory they occupy. So here you can determine which application is taking up too much memory.

To remove a program, click on its name and select “Uninstall a program” in the window that opens.

Uninstall via iTunes

iTunes is used to control your Apple device through your computer. Accordingly, you can use it to remove programs. Connect your device to your PC and sign in to iTunes.

The connected device will appear in the upper right corner of the screen. Click on it.

Go to the Applications (or Programs) tab. A list of installed programs will appear on the screen. Next to each there is a “Delete” button.

Once clicked, it will change to “Will be deleted”. This way, you can select several programs to remove. Then click "Apply" and the specified steps will be completed.

Video: working with files in iTunes

Cleaning Safari Browser

If you notice that your default browser has become incorrect or glitchy, it makes sense to clear cache data and cookies. Go to the Settings section called Safari.

Select "Delete cookies and data" to clear temporary files from your browser.

A warning message appears. Click the appropriate button.

Video: Cleaning Safari

You can also scrape data from specific sites. Go to the "Add-ons" subsection and select "Site Data".

You will see a list of all saved data, as well as the amount of memory occupied by them. Click "Edit" to start cleaning. A circle with a minus sign will appear next to each site.

After clicking on the corresponding circle, select “Delete”. The data will be erased.

Reset Apple devices(both individual and all at once) is not difficult to do. Moreover, such cleaning has a positive effect on the operation of the gadget. Just don't forget to make a backup copy in case you suddenly delete something you need. Although you can find many “magic” applications online that will do everything for you, using them is not always a good idea. Better to do the cleaning yourself. This way, you will know exactly what is happening with your device.

Currently, smartphones and tablets contain a lot of personal information - financial data, photos and videos, personal correspondence, passwords for Internet services, applications and digital documents. Therefore, before you sell the device, you must erase your iPhone and iPad whole content.

When preparing to sell or transfer your mobile device to another user, you may need to delete all or some of the files. However, you should first back up your content and disable some features and services. We recommend doing everything necessary actions in the sequence below.

If you still have an iPhone or iPad

Before you give your gadget to another user, make sure that you have deleted all personal data from it. To protect your content and restore your device to factory condition before handing it over to a new owner, follow the steps below.

Create a backup. To do this, open iTunes and connect your gadget to your computer and click on its icon in the upper left corner. Scroll down and click "Create a copy now."

Depending on the amount of data stored on the device, creating a backup may take up to 10 minutes. It will contain all your files and personal information located in this moment on mobile device. After purchasing a new device, you will need to do the same sequence of actions on it, but use the “Restore from copy” button.

Disable Apple services. To avoid SMS delivery issues, you need to sign out of iMessage. To disable iMessage, go to Settings -> Messages and move the “iMessage” toggle switch to the “Off” position. It is also recommended to disable the FaceTime service in Settings -> FaceTime.

Sign out of iCloud. Your account may store a large amount of personal information, including photographs, documents, and mail. To delete everything iCloud data from the gadget and disconnect from your account, you need to go to Settings, select the iCloud tab and click the “Sign Out” button. This way you will remove all personal information, but at the same time it will be saved in remote storage and will become available again after entering account parameters on the new device.

Erase the contents of your device. To delete content from iPhone and iPad, select Settings –> General –> Reset, and then select “Erase content and settings”. The operating system will warn you: “Are you sure you want to continue? All media files, data and settings will be erased. This action is irreversible." This will remove all data from your device, including photos, contacts, music, apps, and credit and debit cards added for Apple Pay. All services will be disabled. When you delete data from your device, its contents will not be deleted from iCloud storage.

After turn on iPhone or the iPad will ask the new owner to perform activation, as on a new device after purchase.

If you no longer have an iPhone or iPad

If you have not completed the instructions above before selling or giving your device to another person, please follow the steps below.

Ask the new owner of your iPhone or iPad to erase all content and settings as described above. If you use iCloud and Find My iPhone is turned on, you can erase your data remotely and remove the device from your account. To do this, go to icloud.com/find, select your gadget and click the “Erase” button. After deleting the data, click the “Remove from account” button. After you delete content, you must wait 24 hours before you can activate iMessage on your new device.

If you can't complete the suggested steps, change your account password Apple records ID. Changing your password doesn't delete any personal data stored on the device, but it does make it impossible for the new owner to delete the information from iCloud.

If you use Apple Pay, you can also delete your credit or debit card information on iCloud.com. To do this, tap Settings to view iPhones that use Apple Pay, then select the device and tap the Remove button next to Apple Pay.

Hello! Many people are concerned about what will happen after deleting all data from the iPhone through iCloud.com. But there is very little adequate and normal information on the Internet on this issue. And to be completely precise, there is practically none. Most resources simply take and copy a phrase from the Apple website - “Erasing data from the device also disables Find My iPhone and Activation Lock.”

Which confuses many and gives rise to a lot of questions: If you erase the device through “Find iPhone”, will it be freed from the Activation lock and can be used? Is the block on Apple ID removed? Will the data be completely deleted? How is it different from Lost Mode? (-read it, it won’t be superfluous). And these are just the most basic “mysteries”. In fact, there are many more of them!

However, if we return to the description of this function, it turns out that the answer to all these questions is obvious - after clicking “Erase iPhone” the device will be “clean” and not blocked.

What happens? The author of these lines in vain advises everyone to erase the device if it is lost (stolen) and it is not possible to find it? That is, on the one hand, we delete all our data (this is a plus). On the other hand, will we completely unlock the phone (this is a minus) and anyone can use it?

But, in fact, there is something missing in this phrase. And at the end of the article we will correct it :)

In order to clearly show what happens during and after the process of deleting data from an iPhone through “Find iPhone,” I decided to do this action myself. True, an iPad will participate in this experiment (restoring a phone from a backup copy is very time-consuming), but for an iPhone the result will be completely similar. So, let's go!

We have the “Find iPhone” function enabled on the device and imagine that we have irretrievably lost the gadget (or it was stolen). We need to erase all data from it, for this:

  1. Go to iCloud.com and enter your Apple ID account.
  2. Click on “Find iPhone” and select the one you want to clean from the list of devices.
  3. Click “Erase iPad” (or iPhone) and confidently agree that all materials and settings will be deleted. And, of course, after this action the device cannot be detected or tracked.
  4. But here is a small problem for those who do not own complete information about your Apple ID account. The fact is that to confirm your intentions you need to answer security questions (at least two out of three).
  5. After this, we indicate the phone number and a short message - they should appear on the device screen after erasing. Looking ahead, I would like to note the fact that for some reason all these inscriptions did not appear on the display. Why? Honestly, I don’t know - if you have ideas, write in the comments. Click “Finish”.
  6. All! iPhone data or iPad completely removed. And this is where the most important thing begins - you must remember this. We see the inscription “Erasing completed” and another line – “Remove from Find iPhone”.
  7. Now, if you press it, the device will actually be “freed” from the Apple ID lock and anyone can activate it. And if you don't click, your iPhone or iPad will be in Lost and Erased mode.

In this case, unlocking the device is almost impossible. Even through technical support. With a high degree of probability, the gadget can be safely sold for spare parts. And even then, the most expensive of them is motherboard, will be blocked in iCloud.

As promised, we’ll slightly correct the phrase from the official Apple website :)

And now short conclusions - if you erase an iPhone or iPad using the “Find iPhone” function, then:

  1. Apple ID activation lock will not be automatically removed. This can be done manually after the process is completed.
  2. All data is deleted entirely.
  3. Now it is impossible to determine the geoposition and location of the gadget.

P.S. Questions, common sense, discussions - comments are open for all of this. Write! Well, you can “like” the article, but what else... helpful information same!

  1. Launch the Photos app and click Albums → All Photos.
  2. Scroll down to the bottom of the album and click Select in the top right corner.
  3. Swipe from the photo in the bottom left corner to the last photo in the same row on the right. Then, without lifting your touch, slide your finger upward until you select all the images. They will stand out in whole rows, which will speed up the process.
  4. Click on the trash can icon in the lower right corner and confirm deletion.

After this, the pictures will be moved to the “Recently Deleted” album, from where the system will permanently delete them within 40 days. You can go into this album and delete everything manually at any time by clicking Select → Delete All. Or you can restore: to do this, you will need to click “Select” → “Restore all”.

Using Image Capture on Mac


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  1. via USB and launch Image Capture. You can quickly find this utility through Spotlight search on your Mac.
  2. In the left panel of Image Capture, click on the iPhone icon.
  3. Wait until the pictures are displayed on the right side of the window and select them using the Cmd + A combination.
  4. Click on the round red icon in the lower left corner and confirm deletion.
  5. When the pictures disappear from Image Capture, you can turn off your iPhone - they will no longer be on it either.

Using File Explorer on a Windows computer

  1. Connect your iPhone to your computer via USB and enter File Explorer.
  2. Double-click the iPhone icon in File Explorer and navigate to the DCIM subfolder. If the smartphone icon is not in Explorer, install iTunes and log in to the program with using Apple ID.
  3. Open subfolders inside DCIM, select the pictures inside them and delete them.
  4. When you're done, the photos you deleted on your computer will disappear from your iPhone.

Using a Factory Reset iPhone

If you want to delete pictures before selling the device, this method is best suited. Resetting the settings will remove all pictures and other personal data from the device, after which you can safely transfer the device to a new owner. Ours will help you reset your iPhone in a few minutes.