Quite recently, I received my order from the Pudra online store using the PickPoint delivery service, and now I want to talk about it. The site offered 3 delivery methods: courier, Russian Post and PickPoint. Courier delivery does not suit me, because I don’t have extra time to sit at home and wait for the parcel to arrive, and I would have to wait more than 20 days for an order through the mail. At that time, I didn’t know anything about PickPoint, but judging by the description on the website, this option was completely suitable for me: the delivery time takes only 4-6 days, and one of the parcel terminals in my city is located in a place convenient for me.

The order arrived at my place on Monday (the location can be tracked on the website) and was delivered to the post office on Friday, exactly on the appointed day. The delivery service notified me about this:

The next day I went to pick up the order. It is very convenient that the service’s website ([link]) contains not only the addresses of parcel terminals, but also information such as opening hours, payment methods, location of the parcel terminal in the shopping center itself, and even what transport you can use to get there. Thanks to this, it was not difficult to find him, and appearance The parcel locker cannot be called inconspicuous.

Perhaps the biggest advantage of receiving an order at a parcel locker is the absence of queues, and the process itself only takes 5 minutes.

I’ll show you step by step how to receive your order at the PickPoint parcel terminal.

1. Home page parcel locker

Click on "Receive/send orders".

2. Select "Receive order".

3. Enter the code specified in the received message.

4. The order amount and its sender appear. We choose a payment method, in my case it is cash payment.

5. The parcel machine does not give out change, so you need to choose where the balance will be credited. I choose to top up my phone balance.

6. We bring in the bills one at a time. It is advisable that they are not wrinkled, otherwise the postam may not accept them. After the required amount has been paid, “forward” will appear in place of the “partial payment” button. Click.

7. We check the phone number to which the change will be credited. Initially, the number to which the message was sent is displayed, but you can enter any other one.

8. Confirmation of payment for the order appears and a receipt appears. Click "forward".

9. A notification appears that the balance has been credited to mobile phone and another check.

10. Next step for mnogo card holders. ru. For those who, like me, don’t have one, the “forward” button.

This is a unique alternative to mail and courier delivery, which is beneficial for senders and convenient for recipients. Now you can pay and pick up your order in one place and at a convenient time.

A method of receiving orders through special terminals, implemented on Russian market company PickPoint, has a large number of advantages: ease of use of the terminals, freedom to choose when to receive an order, territorial convenience of the terminals’ location, speed and reliability, price-quality ratio.

Parcel terminals PickPoint for delivery of your orders - it is modern, convenient and reliable.

Parcel terminals PickPoint to receive your orders - it's simple and fast.

HOW to pick up goods at the Postamat or point of issue

You will receive an SMS message and an e-mail* with a unique parcel code
to receive the ordered goods at a post office or at a pick-up point,
as soon as your order is placed at the parcel terminal.

*If you indicated your e-mail when registering your order
in the online store

The SMS message or e-mail will indicate:

1. Unique parcel code for receiving an order at a parcel locker
   or point of issue
2. Address of the post office or pick-up point where the parcel is located (selected when registering an order in the online store)
3. Storage period for your order in the terminal

Within the period specified in the SMS message, you need to drive up to the selected terminal or pick-up point to pick up your order.

Receiving an order via PickPoint parcel terminal

1. In the parcel locker menu, select the operation of receiving the parcel
2. Enter the parcel code sent to you in an SMS message or
   by e-mail, and follow the instructions in the Terminal Menu
3. Take your order from the opened cell. Close,
   Please reserve the box after receiving the goods.

So, we must receive the goods at the PickPoint parcel terminal, St. Petersburg, metro station Komendantsky Prospekt, Komendantsky Prospekt, 9, building 2 lit. A, Promenade shopping center. Opening hours: daily from 10:00 to 22:00. Delivery time: 3 - 5 days from the moment the order is transferred to the delivery service.
We receive an SMS on your mobile phone with an access code to the parcel locker upon delivery of the order to the parcel terminal.

Address: St. Petersburg, Komendantsky Prospekt metro station, Komendantsky Prospekt, building 9, building 2 lit. A, Promenade shopping center. How to get there: exit the metro towards the Amosphere shopping center, behind it you will see the Promenade shopping center building. Near Mc "Donalds. Passage between the ground floor and first floor. The landmark is the third exit to the street on the right (it is better to immediately walk along the street than to run inside the shopping complex; for those who remember the Ulmart pick-up point, the door is located directly opposite it).

As soon as we open the door, we go downstairs, this is what the PickPoint cells look like (previously we had to get them there when purchasing in a SotMarket store, so the parcel machine serves many online stores).

On touch screen, press the button with your hand: Use the services.

Enter the code from the SMS message and click on the button: Next (or OK).

And we will receive a message: Your parcel is in the direction of the arrow. To open a cell, click on the button: Open cell.

The parcel locker will automatically open:

This method of receiving a shipment involves the following types of payment:
- full prepayment of the order by any of the available methods (including payment from your User account at OZON.ru is supported).
- payment upon receipt of the shipment by depositing cash Money into the terminal cache-receiver.
Please note that when paying in cash at PickPoint, the terminal does not issue change, but you have three options for managing the change amount:
1. Transfer the change amount to your mobile phone. You select an operator, enter your mobile phone number and confirm that you are transferring the change to the entered mobile phone. Next, a receipt for the transaction is printed as confirmation of the transfer of the change amount to the mobile phone number.
2. Credit change to your Yandex-Money account. By selecting this option for crediting change, you will need to enter your account number.
3. Receive change in cash at the PickPoint office in Moscow: when choosing the option of receiving change at the PickPoint office, you pick up a receipt from the parcel machine stating that your change will be received at the PickPoint central office at the address: 109316 Moscow, Volgogradsky Prospekt, no. 42, room 23. You arrive at the PickPoint office with a receipt, which was automatically printed at the post office, and with a passport proving your identity. The cashier gives you change in cash.
Order storage period: 4 days in the Post Office with the possibility of extending the storage period by phone. 8 800 700 79 09 for another 3 days.
Attention! Delivery costs are calculated based on the total weight of the shipment, including the weight of the packaging.
The prepaid Order is handed over to the person indicated as the Recipient of the Order using an identification document.
We receive a sealed cardboard box:

Inside which is the ordered product, as well as an unfilled application for the return of goods addressed to general director LLC Internet solutions Mael Gave.

When purchasing goods in online stores, the easiest way is to use a contactless delivery method – pickpoint. If your cargo is not of high value and is not fragile, since it will be difficult to challenge the safety of the parcel at the post office, nevertheless, returning the goods using pickpoint is possible, but the decision on a refund remains with the seller. To receive your parcel at the post office, follow the algorithm below.

What do you need to order a parcel to a Pickpoint parcel terminal?

When paying and purchasing goods in the online store, select the “Postamat” delivery method. Please note that the pickpoint delivery point and the pickpoint parcel terminal are two different ways receiving. In the first case, you come to a special point, where you present your passport and the code of your parcel, after which the controller gives you the goods. The parcel machine works a little differently, there is no controller and you do not have contact with people, it is a completely automated process.

If the online store does not have the required delivery point, then contact the manager of this site directly. Perhaps, if you are a regular customer, the supplier will think about introducing this method, since registering with it takes very little time.

How to pick up a parcel at a Pickpoint post office

After completing the procedure for ordering a product, you will receive a notification to your email or mobile phone with the receiving address, as well as a special code. Don't lose this code - it's very important. Write it down on a separate piece of paper and keep it until the date you receive the package.

As soon as the parcel arrives at the post office, you will again receive a message that the goods are ready for receipt, as well as the shelf life of the parcel. Do not miss the date, because after the specified date your parcel is removed from the parcel terminal. Take the code with you and head to the address indicated in the message.

In the parcel terminal window, select “Receive a parcel” from the menu, after which you need to enter special code, received earlier. If your product has not been paid for in the online store, then choose your own payment method: cash or bank card. Don't forget to receive a receipt for payment. After this, your storage cell will open near the parcel terminal. Take the parcel and do not forget to close the locker door behind you.

Be careful, the parcel machine does not give change. Therefore, you need to have an even payment amount or get change for mobile number phone. When selecting this item, indicate your telecom operator and enter cell number. The parcel machine will issue a receipt to confirm the operation. Second option: get your change at the Pickpoint office. If you choose this option, then take the printed receipt from the post office and come to the nearest Pickpoint, the cashier will ask for your code, passport and give you change.

How to return goods using Pickpoint parcel terminal

If there is something wrong with the product, you can also return it at the Pickpoint machine. Click on the “Return of goods” menu. Check with your store in advance whether this procedure is possible, since not all catalogs and online stores support it. No more than seven days should pass from the date of purchase if the product was purchased in an online store and no more than fourteen days if it was purchased in a catalog. For the return procedure, please indicate the unique code by which you received this parcel.

Be sure to pick up your receipt to confirm your return. Place the goods in the opened compartment and do not forget to close the door tightly.

If you have forgotten your unique code or lost it, then call 8 800 700 79 09 and tell us about your problem. After the message personal information operator, the code will be sent to you again to the specified number or email address.

Parcel terminals and pickup points are installed in various shopping centers. In most terminals you can receive your order up to 22:00, in some - around the clock.

Delivery to parcel terminals and PickPoint pick-up points is carried out in Moscow and the Moscow region, St. Petersburg, Novosibirsk, Krasnoyarsk.

HOW TO USE DELIVERY TO THE POSTOMAT?

VIDEO INSTRUCTION

1. Select the address of the parcel post office or pick-up point that is convenient for you.

2. Place your order online or by phone. Please check in your personal profile settings that you have the correct mobile phone number

3. When your order is delivered to the parcel terminal or pick-up point, you will receive an SMS message with a code to receive your order on your mobile phone:

Your order from Oriflame is waiting for you at the parcel terminal “ХХХХХ”
Order receipt code ХХХХХХХХ
Order shelf life up to DD.MM.YY inclusive
Amount to be paid XXX rub.

4. Pay the order at the post office or to the employee at the order pick-up point in cash. You can also pay for your order in advance at a payment terminal, ATM or payment acceptance point.

5. At a time convenient for you, come to the Postamat or pick-up point, enter the order receipt code sent via SMS and pick up your order.

6. If you have any complaints regarding your order, please contact Service center(in Moscow, SC “Sokol”, in St. Petersburg, SC “Ligovka”), where they will help you file a claim.

Claims for non-supply of products can be accepted according to e-mail. To do this, send a scanned invoice and detailed information about your problem to:

Moscow and Moscow region: [email protected]
Saint Petersburg: [email protected]
Novosibirsk: [email protected], [email protected]
Krasnoyarsk: [email protected], or contact the nearest SPO in Krasnoyarsk