Many owners Samsung phones To connect the phone to the computer, use the Samsung Kies application, which makes it easier to work with the phone connected to the PC. But sometimes it happens that Kies does not see the phone. What to do in this case?

Maybe there is a problem with the computer?

First, you should make sure that the problem is really with Samsung app Kies, not with a computer. Does the computer see the phone as a connected device? If not, then the problem may be with the computer (say, with USB port ohm or with drivers). In this case, general tips will help in cases where or other USB devices:

• check USB ports
• check drivers
• scan the system for viruses

Hardware ways to solve the phone connection problem

If your Samsung is detected in the system, but Kies does not see the phone, you can solve the problem in several ways.

1. First, try closing the program, unplugging the cable and plugging it back in: sometimes this helps.
2. You can try connecting the cable to a different port, be sure to be on the back panel of the computer, and not on the front. And it is advisable to connect directly, and not through an extension cord.

   Important! Do not run the program until operating system will not “see” the phone.

3. You should also check the connection settings in the phone menu; in the PC connection settings you need to select Samsung Kies.
4. Also try in the phone settings in the Connection → USB section, select “USB Debugging”. You can additionally reboot the phone (turn it off and turn it back on) - it definitely won’t make things worse, but sometimes rebooting the phone helps to cope with the problem.

Reinstalling the driver on the phone

However, reconnecting the cable and/or rebooting the phone does not help in all cases. If even after this Kies does not see the phone, try reinstalling the drivers on the phone first.

Click the top left line in the program and select “Driver Installation” or “Driver Recovery”.

If this does not help, update the drivers through the device manager

1. Control Panel
2. device Manager
3. Find your phone in the list, right-click and select “Update Drivers.”

If the problem is in the Samsung Kies program

If reinstalling the driver does not help, try reinstalling the program itself. It may have been installed incorrectly, or you may have an outdated version.

Reinstalling Samsung Kies

1. First, uninstall Samsung Kies through Add or Remove Programs (in Windows 7, this section of the Control Panel is called Programs and Features).
2. Then you need to clean the registry from the “traces” left there by the Kies program.

   Important! You can only clean the registry manually if you are an experienced user and know what you are doing! If you don’t know what the registry is and how to work with it, use a program (for example, CC Cleaner) or don’t touch the registry at all.

3. After uninstalling the program, restart your computer and install Samsung Kies again. Put the latest, most latest version programs: sometimes the reason that Kies does not see the phone is an outdated version of the application, with new version everything should work.
4. You need to download Samsung Kies from the official website of the application.
5. Before installation, it is advisable to disable the antivirus and firewall, and the program must be installed with administrator rights (right-click on installation file and in the context menu select “Run as administrator”).

If the problem is caused by an inability to scan adequately

Sometimes Kies does not see the phone because a file with an extension that is too long is saved in the phone memory or on the memory card. When connected, the application scans the phone's memory for media files. If a file with a long extension is encountered, the scanning process is interrupted and starts again, as a result the phone cannot connect.

If the problem is with a long file extension:

1. First, try removing the memory card: if problematic file located on it, the phone without a card should connect normally via Kies.
2. If the file is on the phone itself, connect the phone to the PC in removable disk mode and copy all media files to a separate folder on the computer and delete them from the phone.

   Important! Do not delete files whose origin you do not know!

3. If this helps, when you're done using Samsung Kies, simply copy the files back.

As you can see, there are several reasons why Kies does not recognize the phone, and several ways to fix this problem. If you can't connect your phone via Samsung Kies, don't despair: try everything first possible ways solutions, and only then contact specialists.

What if samsung kies doesn't see phone(considering what you have, for example)? First of all, it should be noted that this application is free. software, which helps a mobile device interact with a personal computer. Many owners of Samsung phones use it when connecting the device to a PC. However, there are often cases when Samsung Kies does not see the mobile device. What to do in this case?

Tips for users whose Samsung Kies did not see their phone

First of all, you should make sure that the problem actually occurred with the Samsung Kies application, and not with the computer itself. If the PC does not see it as a connected device, the problem may lie specifically in the computer - for example, it may arise with the drivers or USB port. It also doesn't hurt to scan your entire system for viruses.

If the connected device is identified, but Samsung Kies still doesn’t see the phone, you can try closing and opening the program, disconnecting the cable and reconnecting it. As an option, connect to another USB port, preferably on the back panel of the PC, and not on the front. The program should not be launched until the operating system itself “sees” the phone.

The next step is to check the connection settings in the mobile device menu. The scheme is as follows: “Settings” → “Connection” → “USB” → “USB Debugging”. Additionally, you can restart your phone. However, this may not help either. In this case, the owner mobile device It is recommended to try reinstalling the drivers on the device. By clicking the top left line in the program, you must select “Driver Recovery” or “Driver Installation”. Drivers can also be updated in this way: “Control Panel” → “Device Manager” → selecting a phone → “Update drivers”.

If this procedure does not help, the user should try to reinstall the program itself. It is possible that the old version or the latest version was initially installed, but incorrectly. You should go to “Add or Remove Programs” (“Programs and Features” in Windows 7) and uninstall the previous version of Samsung Kies. Then you should clean the registry - for example, using the CC Cleaner program, but this is not mandatory.
After uninstalling the program, you need to restart your computer and install its latest version by downloading it from the official Samsung Kies website. It is recommended to disable antivirus software before installation. When installing the program, select “Run as administrator” from the context menu.

Other cases when Samsung Kies may not see the phone

Sometimes the reason may be that a file with an extension that is too long is saved on the memory card or in the internal memory of the mobile device (for example, it is too weighty or large). You can try removing the memory card. If such a file is still on your phone, you can temporarily move them to a separate folder on your PC. It is better not to delete those files whose purpose is unknown, and simply copy them back when you are finished.

If the cause is still not found, it is better to try contacting specialists.

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More often the problem lies in the computer drivers, but updating the drivers through the device manager will not help, it will only help if you have a disk with the necessary drivers, it is much more convenient - device manager - select the phone - (right click) properties - (then the tab ) information and copy the code of the device instance - now you can search for the required driver on the network.

Quite often, when using the Samsung Kies program, users are unable to connect to the program. She simply does not see the mobile device. There can be many reasons for this problem to occur. Let's consider what could be the matter.

The Samsung Kies program has a special wizard that can fix the connection problem. This method is suitable if the computer sees the phone, but the program does not.

You need to click "Resolving connection error" and wait a while until the wizard completes its work. But as practice shows, this method rarely works.

Malfunction of USB connector and cable

Your computer or laptop has several USB connectors. Due to their frequent use, they can break. Therefore, if Samsung Kies does not see the phone, pay attention to whether the computer itself sees it.

To do this, you need to unplug the cord from the device and connect it again. A window with the connection status should appear in the lower right corner. If this is not the case, then reconnect the phone through a different connector.

Also, the problem may be a cable failure. If you have a spare one, try connecting through it.

Virus check

It is not uncommon for access to various devices to be blocked by malware.
Run a full scan with your antivirus program.

To be on the safe side, check your computer with one of the special utilities:,. They can scan your computer without stopping your main antivirus.

Drivers

The connection problem may be caused by old or missing drivers.

To solve the problem, you need to go to "Device Manager", find your phone in the list. Next, right-click on the device and select “Update Drivers.”

If there is no driver, download it from the official website and install it.

Wrong choice of program version

On the manufacturer's website Samsung programs Kies, three versions are provided for downloading. Take a close look at the ones for Windows. The brackets indicate which version should be selected for a particular model.

If the choice was made incorrectly, the program must be uninstalled, downloaded and installed the appropriate version.

As a rule, after all the steps taken, the problem disappears and the phone successfully connects to the program.

April 19, 2014 | comments: 3

When you connect your phone/PDA to your PC via a USB cable, the device is not detected, but only charged:

1. Check the box "Settings\Connection to PC\Ask". If installed, remove and install again.
2. Try replacing the cable.
3. Plug it into another USB port (preferably on the back of the system unit, since these ports are soldered directly to the motherboard).
4. Try another PC.
5. Try another flash card.
6. Disable/remove the task killer (if one is installed), or add “Synchronization with PC” to the list of exceptions.
7. Try not to use adapters/extensions
8. Install the Android_USB_Driver__winXP_win7_.rar driver
   Drivers will also be installed when installing programs from various manufacturers to synchronize devices with a PC. IMPORTANT: when installing drivers, be sure to disable anti-virus software on your PC.
9. Make a wipe through the PDA settings (reset to factory settings) or through recovery (go to ClockworkMod recovery and perform wipe data/factory reset). This will remove all installed applications and restore settings to default.
10. Restart your PDA and/or PC.
11. Remove installed drivers and related software on the PC (for example, MyPhoneExplorer), restart the PC, install the drivers again, restart the PC again.
12. Turn off the PDA, remove the battery, SIM card and memory card for 15-30 minutes.
13. Clean the connectors in the device USB connection problems (Post #19849241) and FAQ for Samsung Galaxy Ace GT-S5830i USB connection problems (Post #20080680).
14. Update Windows Media Player USB connection problems (Post #20228084)
15. For Samsung owners: update KIES and click “update drivers” USB connection problems (Post #20192608)
16. Reflash.
17. Go to the service center.

(!!!) P.S. Do not forget that problems connecting the device to a PC via USB can be caused by:

• features installed on specific device custom firmware;
• third-party software installed on the device and/or PC, conflict between them, etc.;
• the problem may lie in the hardware (technical malfunction of the memory card, USB port, wire, etc.).

In the presence of the above circumstances, universal methods, listed elsewhere may not help you.

Correctly removing device drivers from your computer

Device drivers are usually hidden in the device manager as soon as the device is turned off or commanded to hide (despite the fact that they are still installed on the system). Very often, drivers of the same name conflict due to version mismatches, etc.

Method of clearing the list of unused devices: (Already tested by many and gives good results when nothing else helps to “see” a working “device”.
0. Disconnect all external USB devices from your computer.
1. Create an environment variable named DEVMGR_SHOW_NONPRESENT_DEVICES with a value of 1.
To do this: 1.1. Right-click on the My Computer icon and select Properties.
1.2. In the dialog box that opens, go to the “Advanced” tab and click on the “Environment Variables” button.
1.3. In the Environment Variables panel at the top of the dialog box, click the New button.
1.4. In the “Variable Name” field, type (better copy from here) DEVMGR_SHOW_NONPRESENT_DEVICES, and in the “Variable Value” field, enter 1.
1.5. Click the “OK” button twice in a row.)

Created environment variable will allow the device manager to show all device drivers installed on the system (both hidden ones and all those ever connected to the computer).

2. Call the manager/device manager:
3. Right-click on the “My Computer” icon, select “Properties” and go to the “Hardware” tab.
4. Click on the “Device Manager” button ( Device Manager), open the View menu and select Show Hidden Devices.

5. Start “cleansing” the system of “junk”:
5.1 Section "Disk devices" Every time you connect a new flash drive, a new driver is installed. Every time you connect the same flash drive, but to a different USB port, a new driver is installed. The drivers of all currently disabled removable media in this section can be safely removed - they will be installed again when you connect flash drives and other USB media. Among these hidden and unused drivers there will be a driver for “your device” (possibly “unsuccessful” and more than one). It should be called “Your device” USB Device, but it is not always detected correctly and therefore the name may be different... Feel free to delete everything that refers to “Your device” in this section. The first time you connect “Your device,” the new driver from the current one will install itself or ask you to install it.

5.2 Section “Other devices” Here you can delete all HIDDEN (gray) devices - these are all your unsuccessful attempts to install “something”. You definitely don't need them...

5.3 Section “Storage volumes” Here you can delete HIDDEN (gray) “storage volumes” - these are the “letters” of your flash drives - you don’t need them, because will be assigned again when you connect the flash drive..

5.4 Section “Universal Serial Bus Controllers”: Here you can remove all HIDDEN (gray) devices: “Your device” Device USB Driver, USB storage device, Unknown device and others.
5.5 Restart your computer.

6. After all these deletions, try connecting “your device” again. It should be detected as a new device and Windows will install drivers for it or you will install them yourself (on some devices you need to install drivers without connecting via USB, i.e. connect after installing the driver).
6.1 Restart your computer.
Typically, this procedure eliminates all problems in conflicting drivers of “your device”.

Every mobile device user knows well that it is easier to control the phone from a computer. It often happens that the phone does not connect to the computer. There are many reasons why the phone does not connect to the computer.

In the current age of progress, phone publishers have developed a very convenient and important function with which you can “dump” information from your computer to your cell phone or vice versa.

You can view your SMS messages, contacts available in the unit, correct them, study the call log and view files on the memory card and carry out many other operations useful to you.

This function consists of connecting a mobile phone with a memory card to a personal computer via a USB cable.

The phone does not connect to the computer via USB cable: possible reasons

1. To connect a mobile phone to a PC, you need a telephone set, a USB cable and, of course, a personal computer. If you have all this, then, first of all, you need to check all the components for functionality and integrity.

Sometimes it happens that the cable is damaged, that is, one of the wire strands is broken. In this case, you need to replace the cable, otherwise you will not be able to connect.

2. If you handle the phone carelessly, the connector may be damaged and there will be no contact with the wire. In this case, you can try wiping the cable contacts with cotton wool moistened with alcohol. This will ensure that dust and oxide film is removed from the contacts. If these manipulations do not help, and there is still no contact with the cable, you will have to replace the connector.

3. It is also important that the devices have USB sockets in working order. Sometimes the reason why the phone does not connect to the computer may be that the USB ports are not working. system unit, that is, they are disabled in the motherboard software interface.

In practice, the connection process is as follows: first your computer and mobile phone turned off. You connect your PC and gadget using a USB cable, turning on both your mobile and Personal Computer.

The Windows program, after loading completely, detects a new device connected via USB, and determines its model and drivers for full operation.

Windows then downloads the software to your PC and installs it. Basically this is enough to connect your phone and computer.

If your personal computer recognizes your phone, then your gadget, all your folders that are on its memory card, and much more are very quickly identified.

5. Very often it is necessary to restart the computer after automatically installing mobile drivers for them to work fully. Users are faced with the problem that in automatic mode, driver installation was not entirely correct or did not happen at all.

If in automatic mode The Windows program does not see your gadget and cannot identify it and, naturally, there is no way to download the program from the Internet; you must install drivers for your mobile phone manually.

In modern phone models, complete with various devices, suppliers include a special disk on which there is software designed specifically for your gadget model.

You just need to launch this disk and install the software for your phone on a Windows PC. After this, you need to restart the PC. After the reboot has completed, the phone should be detected.

If the manufacturers did not include such a disk with the phone, then you yourself will have to download it from the Internet. Download from the official website of the manufacturer of your phone model.

Phone developers post this kind of software for download on their official websites. You just need to find the drivers on the official website and download them. Just when downloading, make sure that the software is specifically for your gadget model.

This will not be difficult for you and will not take much time. If you download and install the drivers correctly after rebooting the PC, your mobile should be detected.

6. For autonomous full operation of your mobile phone and computer, you need to download the Active Sync synchronizer from the Internet. If you have Windows 7 installed on your PC, then you need the Windows Mobile Device Center program, and if you use Windows XP, then ActiveSync will do, but the versions must be at least 4.5.

This is exactly the asset with which you can connect your gadget to your computer. We recommend downloading these programs from the official Microsoft website.

When connecting your phone to your PC, select the connection mode in the phone interface and you're done. Everything is very simple and fast. If you did it correctly, then Windows will definitely detect your mobile phone.

The phone does not connect to the computer via wi-fi

The phone can be connected to a PC using wi-fi. If such a connection does not occur, then you should perform the following steps.

First, set up your computer. Then set your mobile settings. Connecting a gadget and a PC via Wi-Fi provides the ability to exchange information without a wired connection.

To set up your computer, you need to go to the control panel and select the “Network” item, and in it the “Internet” sub-item.

At this point, left-click to change adapter parameters. Then select “Add” and “Create a computer network”, and in the “Computer” window that opens.

Then change the properties of the wireless connection in the “Internet Protocol Version 4” tab. This item is in the same folder. Enter your PC data as parameters.

In your phone settings, select “Connections”, then wi-fi, then the network name you gave your computer.

After this, the connection settings will appear, where you enter the same data as on the computer and simply save it. Click on connect. The connection has been established.

Articles and Lifehacks

What if Samsung Kies does not see the phone? First of all, it should be noted that this application is a free software that helps a mobile device interact with a personal computer.

Many owners of Samsung phones use it when connecting the device to a PC. However, there are often cases when Samsung Kies does not see the mobile device. What to do in this case?

• First of all, you should make sure that the problem actually occurred with the Samsung Kies application, and not with the computer itself.
• If the PC does not see the mobile phone as a connected device, the problem may lie with the computer - for example, it may arise with the drivers or USB port. It also doesn't hurt to scan your entire system for viruses.
• If the connected device is identified, but the application still does not see it, you can try closing and opening the program, disconnecting the cable and reconnecting it.
• As an option, connect to another USB port, preferably on the back panel of the PC, and not on the front. The program should not be launched until the operating system itself “sees” the phone.
• The next step is to check the connection settings in the mobile device menu. The scheme is as follows: “Settings”? "Connection"? "USB"? "USB Debugging"
• Additionally, you can restart your phone. However, this may not help either. In this case, the owner of the mobile device is recommended to try reinstalling the drivers on the device.
• By clicking the top left line in the program, you must select “Driver Recovery” or “Driver Installation”.
• Drivers can also be updated this way: “Control Panel”? "Device Manager" ? phone choice? "Update drivers."
• If this procedure does not help, the user should try to reinstall the program itself. Possibly originally installed old version, or the latter, but incorrectly.
• You should go to “Add or Remove Programs” (“Programs and Features” in Windows 7) and remove the previous Samsung version Kies. Then you should clean the registry - for example, using the CC Cleaner program, but this is not mandatory.
• After uninstalling the program, you need to restart your computer and install its latest version by downloading it from the official Samsung Kies website. It is recommended to disable antivirus software before installation.
• When installing the program, select “Run as administrator” from the context menu.

Other cases

• Sometimes the reason may be that a file with an extension that is too long is saved on the memory card or in the internal memory of the mobile device.
• You can try removing the memory card. If such a file is still on your phone, you can temporarily move them to a separate folder on your PC. It is better not to delete those files whose purpose is unknown, and simply copy them back when you are finished.
• If the cause is still not found, it is better to try contacting specialists.

It's no secret that Samsung Galaxy there is a connector for microSD cards to increase memory capacity. However, some users still additionally transfer images, music and videos to their computer or laptop. But what to do if the computer does not see the Samsung Galaxy via USB?

Firstly, to recognize a smartphone like the Galaxy S, your computer needs all the necessary drivers. Usually, when a device is connected to a computer, it finds it immediately, but if necessary drivers are not installed, this may not happen.

Drivers are special programs, helping to establish interaction between the phone and the computer. Most often they can be downloaded from the manufacturer’s website. If your computer does not recognize your Galaxy S7, immediately head to the Samsung website and download drivers. Here is the link for Galaxy S7/Edge. Mac owners will have to install in order for your Mac to communicate with your phone.

There is an alternative: you can simply download and install the program on your computer, thus making file sharing easier. It comes with all the necessary drivers, so after installation you can rest assured that the computer will recognize your device and file sharing will no longer be a problem.

Those Windows users Those who have just installed drivers for Samsung may find themselves having to uninstall the device before it is detected. You need to follow these steps:

1. Hold the button Windows and press R to call the command "Run."
2. Type “ devmgmt. msc" and press " Enter“.
3. Select “ Other devices" or " Portable devices”.
4. If the list contains “ SAMSUNG_ Android" or " Unknown device” with a yellow icon (!), right-click and select “ Uninstall “.
5. Right-click on the window " device Manager" and select " Scan for hardware changes“.

In principle, after installing the necessary drivers or programs, everything should work. But if the problem is not that the device is not recognized by the computer, you need to look for another method.

More details in the video:

So, what to do if you have installed the drivers, but the computer still does not see the Samsung Galaxy?

Firstly, “does not see” is not the same as “does not recognize”. Therefore, we always ask readers to describe the problem as accurately as possible in order to provide the most appropriate solution. Here, for example, is one of the “confusing” messages on this topic...

“I can no longer transfer photos to my computer because it doesn’t recognize the device. I don’t know what I did or didn’t do, but before that the computer immediately recognized the phone and I immediately dumped files and photos. And now he just doesn’t see him. I connect the phone, but it doesn’t see it. Youyou canhelpto me?»

You see, first our reader uses the term “recognize”, and then writes that “the computer does not see it,” that is, the computer “does not detect” the connected device. In this case, you should try to correct the fact that the computer does not see the Samsung phone. What I can recommend is to change the USB connection. And here's how...

Why doesn't the computer see Samsung Galaxy via USB?

If the computer does not see the Samsung Galaxy when connected using the included USB cable, then you will have to troubleshoot problems in the computer itself. If you know that other computers can see the phone, the problem may be with the USB port.

If this is not the problem, then the problem may be with the cable or the port for charging the phone has become loose. Taking all this into account, here are a few steps to help fix this problem:

Step 1: Connect your phone to other USB ports on your computer

Simply connect your phone to your computer with a charging or data cable. If your phone remains invisible, try connecting it to a different port. Try one port at a time to see if this is the problem.

Step 2: Restart your computer if no USB ports work

There is also a possibility that your computer systemic problems, which prevent connected devices from being detected. While we don't know for sure whether this is a problem, it's worth restarting your computer and seeing if it works. If the problem remains after a reboot, it means that something is wrong not with the computer, but with the cable or phone.

Still, I advise you to try other devices, such as a flash drive that connects via a USB port. If the computer sees all devices except the phone, proceed to the next step.

Step 3: Make sure the USB cable is not damaged

By inspecting the cable, you can check for visible damage. If you don't see any, try charging your phone with it. Inside the cable there are wires responsible for both charging and data transfer.

By charging your phone with it, you can understand whether it works or not. If there is damage, the phone may not charge, especially if some wire has come loose.

Another way to check is to use a different cable. If the phone works with it, then the original cable is simply broken. If this is really the problem, then you need to replace the old cable with a working one.

Step 4: Make sure to connect the device as "storage device"

This is very important since phones are mostly connected to a computer to recharge. If so, then the computer may not see it, since data transfer is temporarily unavailable. Go to notifications and see if there is a selection icon for USB. If yes, then consider the problem already solved.

All you need to do is click on it and select “Data storage device”. If this is the first connection, then installing the drivers will take some time. But if you don’t have such an icon, try this:

1. Disconnect USB from Samsung.
2. Turn off your phone.
3. Wait 20 seconds.
4. Turn it on.
5. Connect the cable again.
6. Check to see if the options icon appears.

If it's not there, go to the next step.

Step 5: Check the charger socket

At a minimum, you need two cables to figure out if there is a problem with it. If your computer still doesn't see Samsung, it's time to check the charger port.

The connection may not be able to be established, or some debris, fiber, or dust may have gotten into the connector. A stream of compressed air will help get rid of the latter, but if the connection is loosened, you need to move on.

If the contacts of the charging socket are in order and there is no dirt, connect the cable and check if the contact has come loose. If the cable fits in properly and the connection is not interrupted when it moves, then everything is fine.

Otherwise, you will have to purchase a cable that fits perfectly under the port. If a new cable does not help, then your device has much more serious problems.

Step 3: Reset your phone if the problem persists after installing KIES or Smart Switch

The second step is aimed at solving the problem with the drivers, but if this does not help, you need to back up all files and information and reset the settings to a working state.

1. Turn off your Samsung Galaxy.
2. Press and hold the Home, Volume Up, and Power buttons
3. When Samsung Galaxy appears on the screen, release "Power" but continue to hold the remaining two.
4. When the Android logo appears, release all buttons and wait 30-60 seconds.
5. Using the Volume Down button, toggle between options and select 'wipe data / factory reset.'
6. Click "Power" to confirm.
7. Then select ‘Yes - delete all user data’ using Volume Down and confirm by pressing Power.
8. Wait until the process is completed. Then select ‘Reboot system now’ and click “Power”.
9. The phone will take a little longer to reboot than usual.

If after this the problem is not solved, the help of a specialist is required. I hope this instruction will help you in one way or another. If you feel that you need additional help, Contact us.