Recently, users of Android devices began to encounter error 963 on their smartphones when trying to download or update an application from Google Play. More precisely, a message appears on the device screen: “The application (application name) cannot be loaded due to error 963.”

There are three ways to get rid of this error.
First, it’s worth finding out the reasons why failures occur when downloading and updating applications - this helps to understand the essence of the problem and makes it easier to overcome it. So, the reason for error message 963 may be:
1) Application cache from Google Play Store.
2) SD Card: If the application is downloaded to the SD card, you may see error 963 on the smartphone screen.
3) Google Play Version: A recent update may cause the error to appear.

Having identified the reasons that could cause error 963 to appear when working with Google Play from your smartphone, let's look at ways to fix it.
Method 1: Clearing the application cache:
As mentioned above, the application cache and its data can lead to this error. To clear the cache, you need to follow the recommended sequence of actions:
1. Go to Settings - Applications - All

2. Select Play Store - Clear cache and wipe data

3. Select the application that has an error while downloading or updating, and select Clear cache and Erase data.
After carrying out these manipulations, you should try to download the application again and see if error message 963 appears. If the problems were, indeed, in the cache, then the issue is resolved. If not, you'll have to try other methods.
Method 2: Disabling the SD card:

Disabling the SD memory card inserted in the smartphone slot may just help you get rid of error 963 when working with Google Play. It is very easy:
1. Remove the SD card by going to Settings - Memory - Disable SD card
2. Update or download the application;
3. If the application downloaded or updated without an error, connect the SD card again: Settings - Storage - Connect SD card.
If the application that is giving you the error is on the SD card, then you should first move it to internal memory devices. To do this, go to Settings - Applications - All - Select the right application- Move to internal memory.

Method 3: Return to previous version Google Play:

There is a possibility that the error is caused by a recent Play Store update. In principle, any updated version Google Play may have compatibility issues. If this is the reason, then it is enough to return to the previous version by removing the updates. Sequence of actions:
1. Go to Settings - Applications - Uninstall Google updates Play.

2. Try Downloading or updating the application that caused the error when working with it.
This method solves the problem with error 963 in most cases.

: 907 and 963. Why two at once? Firstly, their symptoms are exactly the same - it becomes impossible to download the application through Play Market. Secondly, the reason for their occurrence is the same, and accordingly, thirdly, they are also eradicated in the same way. Let's look at why Play Market errors with codes 907 and 963 occur, and how to deal with them.

Cause of errors 907 and 963

There are several reasons why Play Market errors 907 and 963 appear, but they are not fatal. Therefore, after reading our instructions, you can get rid of them yourself, without the need to contact specialists service center. Why do these problems occur?

1. The Google Play Market client cache is full. During its operation, it leaves behind a lot of temporary files, especially when downloading and updating applications. Over time, a lot of them can accumulate, which is why the application store begins to work incorrectly.
2. Incorrect Market update. From time to time, the company releases an update to the Play Market client, which, unlike other programs, is updated in the background without the knowledge of the owner, who can continue to use it at this time. As a result, something is installed incorrectly and errors 907 and 963 appear during operation.
3. External memory card error. If you store large applications and games on an external SD card, error 963 or 907 may occur when you try to update. The problem may be in the memory card itself or simply a data transfer failure when accessing it.

Both problems can occur on almost any modern version Android. This phenomenon is quite common. Now let's see how you can solve the problem of Play Market errors 907 and 963.

Troubleshooting Play Market errors

Method 1: Clear data and temporary files

This method will allow you to get rid of file conflicts and incorrect operation application if you have not cleaned the system for a long time. To clear your data, follow these steps:

1. In the device menu, run Settings - Applications - All - Google Play Market.
2. In the menu, click on the “Clear cache” button and then “Erase data”.
3. Repeat the steps with Google Services Framework and Google services Play.
4. Reboot your device and try updating or installing the software again.

Method 2: Uninstall Google Play Store updates

If the first method did not help and you have strong suspicions that all the misfortunes are due to an incorrect update of the Play Market, try uninstalling its updates. Perhaps this is what will solve your problem.

1. Repeat step 1 from the previous method.
2. Instead of clearing cache and data, click "Uninstall updates".
3. Restart your phone or tablet.
4. Connect it to the Internet and wait until the system automatically updates the application store.
5. Try installing the software you need again.

Method 3. Transfer the application to internal memory

It may happen that the memory card is fully working and functions as it should, but the system displays error 963 or 907 when trying to update the software installed on it. In this case, transferring data from a flash drive to internal memory can help. For this:

1. Go to Settings - Applications, where you can find the problematic program or game.
2. Click on the “Move to internal memory” button and wait for the transfer to complete.
3. Using the Market, try to update the software again.

Method 4: Disabling an external memory card

If your memory card is frozen, then, in addition to errors 907 or 963, the entire device can be very slow. With a high degree of probability, you will not even be able to navigate through the menu. If this exact situation happened to you:

1. Remove the memory card from the slot located on the side of the case or under the back cover.
2. Turn off your phone by holding the Power button for a few seconds.
3. Boot your phone without an SD card and try installing the program or game again.

If the device continues to function, and the problem with the memory card is expressed only in errors with code 907 or 963, use this recommendation:

1. On the menu operating system open Settings - Memory.
2. Scroll down the settings page, where you can see information about your external drive, its capacity, and how memory is distributed between different system components and file types.
3. Click the remove SD card button, after which the system will show in the notification line that the flash drive has been removed.
4. Open Play Market and try updating or installing the program again.

If the memory card cannot be turned off through the menu of your smartphone or tablet, simply remove it from the slot.

When nothing helps

This happens very rarely, but a situation may occur that none of the above methods helps in the fight against Play error Market 907 or 963. What to do in this case? Here are some possible solutions.

• Complete removal and reinstallation of the problematic software.
• If you have root rights, remove the Play Market and reinstall using an APK file downloaded from a reliable resource, for example, w3bsit3-dns.com.
• Using an alternative application store, for example, Yandex.Store.
• Complete device reset or even flashing.

Conclusion

We hope that you will not encounter such a problem, but still, if this happens, you can sort everything out yourself using the tips from our articles. If you want to supplement the information with your own experience, write about it in the comments.

If, when trying to download the application you need from the Play Market, you clicked on the “Install” button, but Play Market error 963 appeared on the screen, this indicates that it was impossible to complete the installation process.

There are several reasons for its appearance and, accordingly, a number of options for eliminating it. The methods we propose are suitable for all model lines of Xiaomi smartphones.

Why does the error occur?

The simplest answer is cache overflow. Also, its occurrence may be due to the fact that the user has selected an external drive by default as the location for installing downloaded services.

Users encounter it if the process of updating MIUI firmware or the Google store itself is disrupted.

What to do if error 963 in Play Market?

We bring to your attention optimal options its liquidation:

• Reboot the device. If you restart the operating system, then automatic mode simple ones can eliminate themselves software problems;
• If this does not help, then it is recommended to use our tips for clearing the Play Market cache. To do this, go to “Settings” and select “All applications”. We find the service we need there.

After clicking, one of the first items on the page that opens will be “Memory”. Tap it and find it at the very bottom new page sub-item “Clear cache”.

After the reboot is complete Xiaomi smartphone, you should make sure that all Play Store functions have been restored. If the operation does not bring the desired result, then repeat the above steps. Only instead of clearing the cache, you will need to select the “Clear data” button. This is aimed at deleting all files used by the service for operation, including installed settings.

How to resolve Play Market error 963 using non-standard methods?

In some cases, updating and rebooting the program that caused problems during installation helps. It is recommended to make a backup in advance.

Another option is to unlink the Market payment details, re-enter them and activate them.

Installation on microSD

If the path for saving installed files to an external drive is automatically set, you can try to uninstall external card. To do this, there is no need to turn off the device and remove the drive. You should go to settings, where you select the “Memory” submenu. Scrolling through the page, at the bottom you will see the sub-item “Disconnect external memory card”.

After clicking on it, the microSD will be unmounted, due to which the resource will be installed on the internal memory. When the installation process is completed, perform the same steps, but in reverse order to connect the card.

Please note that when updating a resource already located on an external drive, you need to transfer it to the internal partition of the smartphone.

The sequence of actions is as follows: “Settings” - “Applications”. Here we are looking the necessary program, touch it and select “Move to internal memory”.

If you don’t want to constantly disable microSD, you can assign internal phone partitions as storage, which will work by default. Again go to “Memory”, find the sub-item “Default recording disk”. After clicking on “Phone Memory”, the installation will be carried out here.

How to fix Play Market error 963 after updating?

If you updated your OS or Google store, then do the following:

• Go to the “All Applications” section, select Market. After clicking on it, a list of items will appear where you will find “Uninstall updates”. The result will be to reset the program version to the initial parameters, after which you will need to new launch Google store;
• Firmware rollback. To do this you will need TWRP and pre-create backup copy information contained on the smartphone. You should “wipe” all sections (Wipe menu), except external storage. Restoring a working version is done by clicking Restore.

In the vast majority of cases, the methods we propose work, which ensures the correct operation of the service in the future.

Error 963 - occurs in Android users when trying to download or update any application from Play Market Google Play. If you are one of them, then we are glad to tell you that your search will end on this page because below are the solutions that actually work. There are three main methods that will help you fix error code 963 in the play store. You just need to follow the instructions below point by point.

1. Clear application cache

Play Market is also an application installed on your device and data in its cache can cause this error, so let's start with this simple action How to clear cache and application data, to do this follow these steps:

Let's go to Settings->Applications

And go to the tab All. To do this, scroll the screen with your finger to the left:

We see a list of all applications and services running in the system. We are looking among them Google Services Framework and click on it:

The application settings screen opens, where you need to press two buttons Clear cache And Erase data

Try to download the application again, if the error does not disappear, then proceed to the next step.

2. Unmount the SD card

Unmounting the SD memory card on your phone can help you get rid of error 963 in the play market. The theory is this: we unmount the memory card, try to install (update) the application, and then connect the card back.

Let's go to Settings—Memory and press Remove SD card

Now try downloading or updating the application that was causing the error. After everything loads successfully without any errors, you need to remount the card back by going to Settings-Memory-Connect SD card.

If, when installing an application, it gives an error related to the SD card, then you must first try to move it to the internal memory. To do this, go to the menu Settings - Applications - All - Select application > Move to internal memory.

3. Uninstall Google Play updates

There is a possibility that Google Play updates are causing this error, for example due to compatibility issues, etc. So in this case, you will need to uninstall these updates.

Let's go to Settings>Applications>Google Play Store press the button Uninstall updates. This method should most likely solve your problem.

In rare cases, when none of the above methods work, you can try completely uninstalling the Google Play Store app and then installing it again from a trusted source. You can try to delete account Google, restart your phone and link your account again.

IN Lately Many Android users experience error code 963 when installing or updating applications from Google Play: failed to load application or failed to update the application. Mainly appears on HTC M8/M9, Samsung devices. This may not occur on all applications. No dependence is observed.

Causes of error 963

The error may be caused by loading an application onto the SD card. The application cache is also often the culprit. Observations show that the store update Google applications Play up latest version may well cause the annoying 963 error.

How to fix error 963

From the above reasons, 3 ways to resolve error 963 are obvious.

Method 1: clear application cache

Go to Settings ⇒ Applications ⇒ All. Select Google Play Store ⇒ Clear cache and Erase data. From the list, select the application that generates error 963 and clear the data cache. Now download the app again and see if the error appears. If not, the problem is solved.

Method 2: disable/enable SD card

If the problematic application is on the memory card, move it to the internal memory of your smartphone or tablet: Settings ⇒ Applications ⇒ All ⇒ *select the desired application* ⇒ Move to internal memory.

Remove the card in Settings ⇒ Storage ⇒ Unmount SD card. Next, download or update the application with which error 963 occurs. If everything went without errors, connect the card back: Settings ⇒ Memory ⇒ Connect SD card.

Which method helped you specifically? Write in the comments! Additionally, you can specify your device.