The document form “Claim against MTS” belongs to the “Claim” section. Save the link to the document on social networks or download it to your computer.

General Director of JSC "________________"

_____________________________________________

from ___________________________________
_________________________________________

CLAIM
OJSC "______" presented me with demands for repayment of debt for communication services in the amount of ___ rubles __ kopecks, allegedly arising through my fault on personal account No. ______________ (subscriber number ______________).
However, I would like to inform you that I did not enter into a contract for the provision of communication services dated _____________, since I was absent in the city of __________ at the specified time.
In addition, the indicated agreement contains the details of my old passport and, naturally, which I could not present at the conclusion of the agreement due to my lack of it.
In addition, the contract does not contain my signature, which could indicate my will to conclude an agreement for the provision of communication services.
According to Art. 1064 of the Civil Code of the Russian Federation, harm caused to the person or property of a citizen, as well as harm caused to the property of a legal entity, is subject to compensation in full by the person who caused the harm.
By law, the obligation to compensate for harm may be imposed on a person who is not the cause of harm.
The law or contract may establish the obligation of the harm-doer to pay compensation to the victims in excess of compensation for harm.
The person who caused the harm is released from compensation for harm if he proves that the harm was not caused through his fault. The law may provide for compensation for harm even in the absence of the fault of the harm-doer.
Damage caused by lawful actions is subject to compensation in cases provided for by law.
Compensation for harm may be refused if the harm was caused at the request or with the consent of the victim, and the actions of the harm-doer do not violate the moral principles of society.
In this regard, I believe that the demands of OJSC “___” for my payment of debt in the amount of ___ rubles __ kopecks. are illegal and unfounded due to the absence of my guilt.
In this case, the circumstances of the case indicate the presence of guilt in the resulting debt precisely on the part of the employees of OJSC “___”, who improperly, while performing their assigned job duties, showed negligence and imprudence in their work when concluding an agreement for the provision of communication services, using an invalid document, which was presented not by me, but by an outsider.
In reporting the above, I ask you to protect me from the bureaucratic arbitrariness committed by the employees of OJSC "___" and expressed in illegal demands for repayment of the debt that has arisen through no fault of mine, in fact, in extortion of funds.
Please inform me about your decision within the time limit established by law.
Otherwise, in order to protect my rights and legitimate interests guaranteed to me by the Constitution of the Russian Federation and current legislation, I will be forced to go to court and the prosecutor’s office.

________________

" " _______________ of the year

• 
  It is no secret that office work negatively affects both the physical and mental state of the employee. There are quite a lot of facts confirming both.
• 
  Every person spends a significant part of his life at work, so it is very important not only what he does, but also with whom he has to communicate.
• 
  Gossip in the workplace is quite commonplace, and not only among women, as is commonly believed.

Similar to the services of the mobile operator MTS for private clients, the company provides new self-service opportunities for legal entities. Now corporate clients can independently manage their work contacts through a convenient personal account service. To use phone numbers in a corporate format, the user must go through the appropriate registration procedure.

Mobile communications of the MTS operator for corporate use

• If you are a new communications services customer, you must submit a request for corporate services by email or fax;
• For regular customers of the network, a special personal account service is available, through which the user can fill out an application to activate a corporate number;
• The center for receiving and processing applications will perform the necessary activation or deactivation of services within 24 hours after submitting the subscriber application.

Changing owner data or re-registering a number

For all corporate numbers of the MTS operator, there is an additional service for changing owner data:

1. The service can be used at any convenient time through the self-service menu of the user’s personal account.
2. The service is available for partially or completely changing user data, as well as for re-registering a phone from a corporate to a private person.
3. After submitting an application for registration of any kind, both parties to the contract should appear at the operator’s official showroom.

Re-issuance of a contract for servicing corporate clients

• The transferor must pay off all current debts on accounts from the operator;
• All funds on the balances of corporate numbers are transferred to the new owner;
• The cost of the contract re-conclusion service will be debited from the owner’s main balance upon completion of the transaction;
• Any financial issues between the parties to the contract are resolved without the participation of the operator.

Necessary documents for renewing the contract

Documents for legal entities:

1. Application for renewing the terms of the contract (can be downloaded through the personal account service on the MTS operator website).
2. Power of attorney from the head of the company signed and stamped by his representative indicating his passport details.
3. Document of the owner or authorized representative for identification.

Documents for the receiving party:

1. For a private person - an identity document.
2. For legal entities:

• Application for renewing the contract and accepting its terms with the specified transferring person or company, signature of the manager and seal of the receiving company;
• Power of attorney for the person representing the receiving party with the signature and seal of the organization;
• Identity document;
• If the receiving person is not a subscriber of the MTS network (for example, for the number 9143965354), additional documents and applications will be required to complete the re-registration, the list of which can be found in the personal account menu.

Renewal of the contract within the framework of the “My Numbers” program

The personal circle service is provided on more favorable terms and special corporate rates to all company employees:

• The company issues to its contact person an application for the assignment of rights and a covering letter from the manager to formalize the agreement (forms are available for downloading in the MTS personal account menu);
• The organization submits a request to the personal manager for re-registration of contract rights;
• The receiving party submits documents and an application to switch to a private tariff plan from the organization’s tariff;
• The receiving party can verify that the contract has been reissued by calling the toll-free number of the telecom operator's contact center.

For obvious reasons, dissatisfaction often arises among consumer not only about the product, but also about the service.

Often, mobile operators are guilty of providing low-quality services.

Very often, many users see that they are being deceived, but silently endure, not knowing. that such a problem can be resolved almost with lightning speed.

It would seem that in case if the product is not satisfactory you, it will be a whole hassle to return the money with the presence of one or two pieces of paper.

But professional lawyers may not do that.

In order to be able to protect your rights in the field of purchase and sale goods and services, you just need to know the general provisions.

Why might drafting be necessary?

Buying technical means, we don’t think about the fact that tomorrow it might break.

We are in a state of joy and fun from the fact that we acquire the goods we need.

The same thing happens when purchasing a communication service package.

Citizens are so absorbed in the opportunity to communicate on favorable terms that they forget to read the contract.

And there, against your will, incomprehensible paid offers appear, with which you, for some reason, agree.

Or over time, yours mobile bills begin to increase exponentially, and you will be at a loss as to what influenced them.

Very often, people turn to consumer rights centers to complain about poor-quality purchases of technical items.

Dealing with selling companies on your own is a thankless task.

You have them - first bad purchasing experience, you are their hundred thousandth customer who has problems with the product.

Employees of such stores know by heart what, where to answer, how to mislead a person so that the store gets away with minimal losses.

It doesn’t matter whether you purchased a defective product or you just didn’t like it, whether the communication services justified your trust or not, the main thing is that you expected something completely different from the purchased item.

You only have two exits in order for the situation to be resolved.

The first and easiest way out is just keep the product or service and don’t worry about the hassle of exchanging.

You won’t waste your time trying to sort things out with sellers and won’t rummage through mountains of information in search of a solution.

You will simply leave the unnecessary thing with you and accept that you have thrown your money away.

The second option is returning the item to the seller and asserting your legal rights.

MTS also has a service for providing an MTS bank card (MTS Bank), a claim can also be filed to this bank.

What documents regulate the provision of communication services?

Today there are a number of points that communication services must meet.

All of them are listed in the law " About mobile communications».

But few people bothered to read it. Few people probably even know about such a law, and by the way, it says what we should demand from the operator.

Every person probably knows what a mobile phone is.

Today, everyone, young and old, has a smartphone, which, in addition to the communication function, is equipped with a number of other additional functions.

When purchasing one or another package of communication services, which includes calls, text messages, picture messages, and so on, we do not think about the fact that the quality of the services provided to us may not meet the requirements, and we have the right to ask for what is right for us.

The most important document when receiving communication services is agreement.

It is on the basis of this document that our cooperation with the operator is automatically considered cooperation for an indefinite period.

Also, without meaning to, by signing documents we give permission to the operator to process personal data about ourselves, which, you see, is not the most pleasant moment of cooperation.

You should read all the documents and papers very carefully, otherwise you risk becoming a victim of an unscrupulous operator.

Usually, small young companies suffer from illiterate work practices and systematic deception of users, who are looking for an opportunity to obtain Money.

They attract clients with low prices for services, but, as you know, the stingy pays twice, and in small print at the bottom of the document there are conditions that were not at all included in your plans.

It’s good if the documents specify the rights and obligations of your mobile operator.

In addition to 24/7 consulting clients and providing tariff information, your telecommunications service provider is required to take responsibility for the confidentiality of your personal information.

The contract must also stipulate the conditions under which claims and lawsuits can be brought.

Another important document is Terms of service communication services.

They should describe in more detail the conditions for protecting your rights, as well as the operator’s obligations towards you.

For example, let’s consider the conditions for the provision of communication services MTS company.

A large number of paragraphs are devoted to how communications are provided, what rights your communications service provider has and what responsibilities it may perform, and a very small paragraph with three provisions about what a claim should look like and in what cases it can be filed.

In fact, the telecom operator has so veiled the entire appeal procedure that a person who does not have knowledge of the law is unlikely to understand what he needs to do with such a quantity requirements and services.

But in reality, everything is simpler than it seems.

Sample claim

Having studied your supplier's terms and conditions communication services, you will understand that you will not make a claim based on them.

Moreover, there are not even basic rules for drawing up such documents.

You can solve the problem by contacting a lawyer from consumer protection society or by thinking about this task yourself.

So, for example, you can make a claim to MTS based on samples and forms from the Internet, there are a great many of them.

Or, you can familiarize yourself with the sample that we offer you.

So, in the header we write to whom the claim is addressed.

It is not necessary to know your first and last name (although the communication shop is required to provide you with this information), the main thing is to write about who the claim is intended for in terms of position, that is, the manager.

On the second line you should write from which subscriber document has been drawn up.

You can indicate your first and last name, but if you are a legal entity, then you should indicate it.

Do not forget to indicate the number of the telecom operator whose services were the subject of the complaint.

In the middle of the line we write “Claim due to violation by the operator...”, and violation of what, this is your individual case.

This may be the established duration of the service, it may be the quality or even the cost of the service.

It all depends on your specific situation.

Next you need to indicate city ​​and date contacting the communication center with a complaint.

The next part is descriptive.

In the descriptive part of the complaint, you should tell us why you are dissatisfied with the service, why operator is to blame.

You need to write a claim in legally competent language, but it’s okay if you present the situation in a simple story.

The more detail you write about what your telecom service provider was wrong about, the easier it will be to resolve your dispute, so don’t skimp on the facts if they directly relate to the case.

At the end of the claim you can offer optimal output from the current situation.

Be sure to list all the documents you will include with your claim.

You must submit your claim to the communication store where you purchased the service.

You must definitely accept it, but be prepared to be hounded a little, forcing you to rewrite the claim in the form approved by their organization.

Documents attached to the claim

So half the job is done. You have mastered writing a complaint and now it lies on the sidelines and waits in the wings.

Now we need to figure out what package of documents must be included with your claim.

Firstly, the most important document is the service agreement.

It is on the basis of this document that you and the operator entered into a relationship regarding your service, and the contract is their confirmation.

Document must be like yours, and from your communication service provider.

If you have lost your copy, then you need to come to the communication center with your passport and ask for a copy.

Deny you this request they won't be able to, but it’s easy to make someone wait a couple of days.

In general, the rules for filing claims are explained in the Law “On Mobile Communications”, however, this does not mean that the communications department employees are familiar with it, so be guided by the law and ordinary human impudence.

If the contract is not provided on the same day, ask for a complaint book and write that this is contrary to the law.

Also attached to the claim cash receipt, if you have a purchase agreement, then - depending on the context of your claim - this could be invoices, tariffs, etc. all documents that may relate to your question must be collected and prepared by you.

Only give with a claim copies of documents, originals are often lost, you know for what reasons.

How to submit?

Personally

Submit a claim personally- reliable, but very nervous.

Get ready for the fact that the operator’s communications department employees will find hundreds of errors in the claim and other documents and will try to do everything to ensure that you abandon the idea.

Stand your ground In the end, even if you end up with nothing, you will know that you at least tried.

Your claim must be accepted right there in the communication salon.

They should tell you time and phone– when and where you can call in order to find out the status of your claim, whether it has been considered or not, and what decision was made on it.

The waiting period and confrontation with salon employees who suddenly stopped being nice are the most unpleasant moments of this method of presentation.

By mail

By filing a claim by mail, you will limit yourself from negative emotions, but your the wait will be long.

The post office itself is in no hurry to deliver parcels quickly, and given that your claim will be considered for as long as possible, this process will drag on for a very long time.

Via the MTS website

Filing a claim through the website is the surest way.

Filing a claim with MTS online through the website - fastest solution for prompt communication with a service provider.

The operator will immediately call you back and clarify all the circumstances once again.

In addition, MTS has an email for accepting claims: [email protected]. You can write there.

It’s good that with this method you don’t need to go out somewhere and communicate with someone live, and by registering on the site, you will monitor the status of your claim, which much more convenient than calls.

Response time

The claim must be considered within ten working days, that is, holidays and weekends do not count.

Thus, after waiting two weeks and not getting a result, you can safely go to court.

You shouldn't look for a catch everywhere.

Anyone can make a mistake, and your operator is no exception.

Before flooding your office with all sorts of papers and threats, try solve the problem peacefully.

When filing a claim for the provision of communication services, remember that the operator has great experience in solving such problems, so be careful and then you can definitely win the case.

Stand up for your rights and then others will begin to respect and observe them.

We are not always satisfied with the quality of services provided by MTS, and there are good reasons for this. No one is obliged to tolerate rudeness, deception and any other lawlessness on the part of cellular operators. If money is unjustifiably withdrawn from your balance, useless subscriptions are added without your knowledge, or you do not receive the paid service in full, you need to achieve justice by writing a claim. The problem is that many have no idea how to write a claim to MTS and limit themselves to calling the support center. Unfortunately, often contacting an operator does not allow you to achieve the desired result. A written statement will be much more effective.

As part of this review, we will tell you how to write a complaint to MTS correctly so that it is considered and the operator promptly takes appropriate measures. This guide will be useful regardless of what exactly was the reason for writing the complaint. If you are confident that you are right, then seek justice, and this article will help you with this.

How to write a complaint to MTS

Each operator has a 24-hour help center and MTS is no exception. If any questions arise, the subscriber can call the toll-free number and speak with a support center specialist. Unfortunately, it is often very difficult. Due to the heavy load on the help center, you have to wait a long time for an answer from the operator.

However, even if you can get through to the operator, there is no guarantee that they will help you. This is especially true when it comes to incomprehensible debits from the balance and services connected without the client’s knowledge. If you are serious, it is better to write an application right away. We will tell you how to write a claim to MTS.

You can file a complaint with MTS:

• By calling the MTS call center at 8 800 250 0890 (not the most effective way);
• By submitting a written claim drawn up in free form to the nearest MTS salon. A similar claim can be sent by email [email protected] or [email protected];
• By filling out a special claim form (the most effective way). A link to the form is provided below.

Most often, a claim is filed in connection with regular debits of funds from an account. It is unlikely that MTS will brazenly steal money. The operator has safer ways to make money from subscribers. As a rule, the reason lies in the presence of paid subscriptions and services that the subscriber is not aware of. We talked about it and we won’t return to this issue. If you want to return money for services connected without your knowledge, you must write a statement.

Sample claim to MTS

The most effective way to convey your dissatisfaction to the operator involves filling out a special form. A free-form statement is less effective.

The claim form can be sent to the operator in one of the following ways:

• Take it personally to the MTS office;
• Through the MTS website http://www.mts.ru/feedback/;
• By e-mail [email protected].

Follow the link provided and download the file in Word format. A similar document can be downloaded from the official MTS website. After downloading, the file must be opened and filled in accordingly. In the form you must indicate the mobile phone number for which you have questions, full name. Subscriber, passport details, personal account number, contract number for the provision of communication services, method of obtaining information about making a decision. The following is the content of the complaint. Here you need to describe the essence of the problem in detail. The content of the claim is written in free form. If you do not know the contract number, call the help center.

The completed claim form must be sent to the operator. As noted earlier, it is best to send your application by email. Now all you have to do is wait for MTS to make a decision on your issue. If we are talking about a refund, then the matter may drag on.