We will answer the question of how to restore a canceled order on Aliexpress. We will tell you what to do if a buyer accidentally refuses a purchase or deliberately, but then changes his mind. We will also figure out how to resume a previously canceled order.

What to do if you accidentally cancel your order?

The Aliexpress trading platform is quite popular. Unfortunately, its interface is quite confusing and situations when a client accidentally cancels an order happen quite often. Let's figure out how to restore a purchase deleted by a user.

If you cancel an order before payment, it will be completely removed from your list of purchases. In this case, it will not be possible to resume it. All that remains is to start the whole process all over again. Find the item that was in your cart and click on the “Add again” button. Thus, create your application again and submit it for processing.

There are situations when a purchase is canceled without the participation of the customer. This happens either due to lack of payment from the buyer, or on the initiative of the site administration. In the first case, you will also have to collect the goods again and fill out an application. If the purchase was canceled by the administration, it means that the seller from whom you wanted to make a purchase was found guilty of fraud and undermined its reputation. In this case, select another store on the trading platform that offers the same product and create a new request.

Resuming a canceled order

Using the platform involves interaction between the seller and the buyer. The latter selects the product he likes, places an order and pays for the purchase. If after this the refusal button is pressed, then the procedure will not begin without the participation of the seller. The seller decides to accept the refusal or not, for example, in a situation where the goods have already been shipped, the refusal will not be accepted. In this case, the customer must wait for receipt and initiate the return procedure.

If your purchase has not yet been shipped, but you accidentally canceled it.

This approach allows you to return the purchase to processing. After this, the cancellation is canceled and you will have to wait for the goods to be sent and received.

If the seller has confirmed the refusal, then on the information page you will see the “Payment Processing” status. This means that it will no longer be possible to resume the current operation; all you have to do is wait for a refund. The money is returned to the buyer automatically; no action is required for this, since the funds are received by the seller only after the buyer confirms the purchase and the proper quality of the goods.

Many people are interested in how quickly money is returned after canceling an order. The answer to this question directly depends on the instrument used to pay for the purchase. The fastest way is to return the funds to the card; in this case, you need to wait for the transfer within 3-10 days. If the payment was made from a WebMoney or Qiwi e-wallet, then the money will come back no earlier than in a week. You can also track the process in the site interface. To do this, go back to the section with information about the order and go to the “Payment” tab. All the necessary information will be in the “Refund Status” section.

But if the seller does not intend to accept the request, then he will have to go other ways and take more radical measures, namely, open a dispute. If you contacted the seller, but he ignored your messages, you have every right to open a dispute for a refund before the order is shipped, or within 10 days from the date it was shipped. You can also file a complaint against the seller through the customer support center. Specify the “Disputes and Complaints” section and select one of the “Open a Dispute” or “Submit a Complaint” sections. Next, follow the instructions. After considering the complaint, the site administration will automatically cancel the order and return the money.

How long does it take to cancel an order on AliExpress?

From the moment you submit your request until your order is completely cancelled, no more than 7 days will pass. For unpaid orders, cancellation is carried out immediately. Paid orders are canceled within 1-2 days, and then it will take a few more days for the seller to return your money. If you canceled your order 3-5 days after payment, the consideration of the cancellation may be delayed due to the possibility of the seller sending the goods or other factors, such as weekends and holidays.

How to cancel orders on AliExpress using your phone?

The Aliexpress mobile application has the same functionality as the extended version of the site, so canceling an order is possible using your phone. To do this, you need to go to “My Orders” and find the product you want to cancel. Next, everything follows the scheme: indicate the “Cancel order” button, select the reason and confirm sending the application. Your order has been cancelled. This algorithm of actions is identical for both paid and unpaid orders.

Automatic cancellation of orders on AliExpress

As mentioned earlier, the Aliexpress seller has a limited amount of time to process and ship the order. The timer is set by the seller himself. Usually, after payment, orders are shipped within 2-3 days, but shipment delays are possible if the order was placed on holidays, when neither sellers nor warehouses are open. If the seller has not shipped the product within the time specified in the timer, the buyer can extend the order processing time or request its cancellation. If the seller has not sent the goods, the shipping time has expired, and the buyer has not confirmed the cancellation or extension of the processing time, as soon as the timer expires, the order will be automatically canceled. Automatic cancellation of orders on AliExpress occurs as soon as the order processing time has ended.

How to restore an order on AliExpress after it is cancelled?

After canceling the order and confirming receipt from the seller, it is closed, but remains in the order history. You can restore your order on AliExpress after it has been cancelled, or rather, buy it again. As such, there is no button to restore orders on Aliexpress, so you need to be smart and do it in a very simple way. To do this, select the “Add to cart again” button and re-purchase the product. This way, the order will be re-added to your history as new, and you will be able to buy it.

After canceling an order on AliExpress, when will the money be refunded?

Refunds are made to the payment details from which the payment was made, that is, if you paid for the goods with a card, then the money will come to it. The period after canceling an order on AliExpress when the funds will be returned depends on the payment system itself. Deposits are not made on the same day, so you will have to wait a bit for the money to arrive. For bank cards, refunds from Aliexpress take 3-15 days. For electronic wallets - 7-10 days. Other return methods (bank transfer, bank transfer, etc.) are processed within 14 days. Money is credited in dollars and converted at the rate of the payment system.

Video: Canceling orders on AliExpress

The Aliexpress website offers customers convenient ways to manage orders and gives a deadline for making a decision to purchase a product on the site. The order cancellation service allows you to change your order before it is shipped or cancel your purchase and receive a full refund. This is a very simple feature that can be used for paid and unpaid orders. If you still have questions about how to use it, we recommend watching the video on canceling orders on AliExpress:

In this article we will find out how to restore goods deleted from the cart on Aliexpress.

Usually, while choosing purchases on Aliexpress, items are added to the cart. But it also happens that you find a better offer and have to remove the item from your cart. Although there are situations when this happens by mistake. What to do in this case and how to restore the lost goods?

How to restore the cart, items in the cart on Aliexpress in Russian?

If you have deleted an item from your cart, you cannot restore it. Although, you can find it again and add it to your cart.

To avoid going through the entire search process again, use a very simple method:

• There is a button at the bottom right of every page "Recently viewed"

• Click on it and you will see a list of products that you have opened recently

• Thus, find the desired purchase and add it to the cart again

Why do items disappear from the cart on Aliexpress?

Sometimes it happens that when you enter the site, there are no items in your cart. This situation can happen if the site is overloaded or some kind of failure has occurred. In such a situation, you need to wait a little. If the problem persists later, you can try contacting support for help.

In this article we will give 10 tips for sending goods from Aliexpress back to the seller. The description of returning goods does not apply to purchases in the "Mall" section. The Mall has a different procedure for returning goods to the seller.

1) Return of goods is carried out only through opening a dispute.

In order to send the goods back to the seller, you need to open a dispute on "Return of goods and money." After which the seller must accept your decision on the dispute and indicate the return address for shipping directly in the dispute. You will only receive a refund after the seller confirms receipt of the item. Or 30 days from the date of sending the parcel.

2) There is no exchange of goods on AliExpress.

Any exchange of goods on AliExpress occurs according to the following scheme:

1) Opening a dispute for “Return of goods and money.” After which the goods are sent back.

2) The seller receives the goods and returns your money.

3) You re-order the desired product.

3) All costs of sending the goods back are the responsibility of the buyer.

The buyer sends the goods back to China at his own expense. You can send the parcel in the cheapest way. For example, on the ground without indicating the cost and insurance. But be sure to have a tracking number. Often, the cost of sending an item back can exceed the cost of the item itself. Therefore, before opening a dispute, go to the post office and ask how much it will cost to send this product to China. If the cost of sending the parcel turns out to be high, then it is more profitable to open a dispute for a partial refund without sending the goods back to the seller. The remaining amount can be compensated by selling the product.

4) Pack the goods well

Sellers often open a dispute because you packaged the item poorly and it arrived damaged. Before shipping, pack the goods well and film the packaging process.

5) Take a photo of the parcel being sent

Before sending the goods, directly at the post office, take a photo of the parcel so that the delivery address and tracking number are clearly visible. Also, take a photo of the shipping receipt. These photos will be useful to you if the seller opens a dispute.

6) You must send the goods to the address specified in the dispute.

Do not send the goods to other addresses that the seller may send you in private messages. The parcel must be sent exactly to the address indicated in the dispute. If you send to a different address, you will lose your money.

7) You are obliged to send the goods within 10 days.

After the seller has accepted your dispute proposal and indicated the address for sending the goods, INYou are required to send the goods and indicate the tracking number of the parcel within 10 days, otherwise it will be considered that you have not fulfilled your obligations, and the dispute will be closed in favor of the seller.

8) Item returns cannot be cancelled.

Buyers, when opening a dispute to return goods and money, do not think about the fact that shipping will be at their expense. Or that the cost of sending goods can be astronomical. Therefore, having learned this unpleasant news, they are trying to somehow cancel the return of the goods, since this is very unprofitable. But, after the seller has accepted your proposal for a dispute and indicated the address to which the parcel should be sent, you cannot change your mind and cancel the return of the goods. After your agreements, you are obliged to send the goods back, otherwise the dispute will be closed in favor of the seller. By canceling the shipment of the goods, you refuse to receive a refund.

9) Don't extend the timer.

After you send the item, a timer will appear. Similar to the buyer protection timer, but now protects the seller. Do not extend the timer unless the seller asks you to do so. Since 30 days after the date the goods were sent, your money will be returned, even if the seller does not receive the goods.

10) Don't trust the seller's promises.

The seller can write you personal messages with various requests and promises. For example, promising to return the money if you send the goods without opening a dispute, or will ask you to close the dispute, since he has already sent you a new product again, or promising various bonuses, if only you would cancel the shipment, etc. Don't trust the seller's promises. Follow the plan. And then you will not fall for fraudulent actions and will be able to return the money for the product.

Have a question? Write it in the comments or chat

Methods for restoring disappeared and deleted orders.

Let's start by trying to find the disappeared orders, and only then we will figure out why they disappeared.

• Go to the menu My Aliexpress. Activate the tab My orders.

Menu My AliExpress

• Enter the required information in the filter lines at the top of the window. Be sure to fill out the line Order period. Icon activation Calendar in the corner of the line Order period will make it easy to designate the time periods in which the search will be carried out.

Filter for searching orders in your Personal Account on Aliexpress

• After filling in all filter lines, click the button Search and wait for the results.
• Also, be sure to check Deleted orders by activating the corresponding line on the left side of the window.

Why did Aliexpress orders disappear from the cart?

Now let’s look at the main reasons for the disappearance of orders and the actions of the buyer.

#1. Technical system failure. System update failed.

Buyer actions: Wait 2 to 24 hours. Try to find the order using the method described above in the text. Contact Aliexpress support service.

To contact Support:

• Open the main page of the Aliexpress website. At the top of the window, activate the menu Help tab Buyers Guide .

• In the window that opens, select the menu My orders and activate the line Checking orders.

How to contact Aliexpress Customer Service?

• In the window that opens, select the required request. In our case: I can't find my order in my profile. Activate it.

How to contact Aliexpress Customer Service?

• Act based on the recommendations that appear in the window.

How to contact Aliexpress Customer Service?

#2. The seller has removed the item from sale that you added to your cart.

Buyer actions: If the order has disappeared and the money has been paid, contact the seller. If the seller does not get in touch, contact Aliexpress support service, whose button “ Help is needed" is located on the side right of this page.

Important: Before you start placing an order, be sure to check the availability of the product directly on the seller's website.

#3. Incorrect registration.

If you are not yet registered on the site, go to and study our recommendations.

Remember, during registration you went through the procedure of confirming your e-mail address? If yes, have you received letters from Aliexpress to your mailbox?

Very often, when registering an account, the buyer automatically enters an incorrect email address. Notice whether notifications are coming from Aliexpress. Check the folder Spam.

If there are no letters.

Buyer actions: Think about what mistake you most often make when entering your email address? Log in to your account by entering the address with your possible error. As a last resort, contact Customer Support and follow their recommendations.

Important: Be sure to save screenshots of all your actions on Aliexpress. This will help you when communicating with Aliexpress support service.

How to restore the cart, where to find deleted orders on Aliexpress?

How to find deleted orders on Aliexpress, written in the previous part of this article.

Important: If you have previously thoroughly cleared your entries in your personal account, you will not be able to restore your trash automatically.

But you can use the button Recently Viewed, which is located at the bottom of the screen. By activating this button, you will open a feed with lots that have aroused your interest.

How to find the Recently Viewed button on the Aliexpress website?

You can also view your browser history, which stores all the links you've opened.

Video: How to return a deleted order on Aliexpress?