Have you found that your HTC phone is turning itself off? There are at least four valid reasons why this happens. Try to find out the reason for the phone breakdown yourself, however, if you are unable to do this, the specialists in our service center will competently help you.

1. Moisture has gotten under the phone body.

If water gets on your phone, it would be best to immediately contact a professional. If this is not possible, remove the battery from the phone and let the entire device dry thoroughly. Do not dry your phone with a hairdryer or similar equipment! Then, if possible, visit the service center.

2. The HTC phone's radio module is faulty.

A breakdown of the radio path may cause the HTC phone to turn off on its own. The device turns off due to the fact that when there is a call, during a call, energy consumption increases.

3. Mechanical impact on the phone.

Has your phone fallen? If so, then a collision with a hard surface could damage the contacts that hold the memory card and processor. The result is a violation in the electrical circuit of the device.

4. The HTC battery has outlived its usefulness.

Any battery eventually becomes unusable, the reason for this is the loss of energy capacity. The solution is to replace the battery with a more capacious one, or simply buy a new one similar to the old one.

However, first of all, let’s pay close attention to the battery contacts. Are they dirty or oxidized? They need to be cleaned, but not only the contacts on the battery, but also directly on the phone itself. Additionally, the pins on the motherboard may become deformed in other ways. But there is a certain “life hack” - some HTC owners create a “seal” themselves - a sheet of paper folded several times into a rectangle is placed between the battery cover and the battery itself.

You may be interested in our articles.

There may be several reasons why the communicator does not respond to pressing the power button. Experience using HTC devices shows that sometimes the smartphone may not turn on as a result of the battery being completely discharged. The next possible reason why problems may arise with device activation is a malfunction of the operating system. Another circumstance that may make it difficult to get the device into working condition is damage to the hardware components of the communicator. The above reasons can be considered the most common.

Troubleshooting problems that make it impossible to turn on your smartphone

In a situation where the smartphone cannot be turned on in the usual way, the first thing you should do is remove the battery for 2-3 minutes and insert it back. After this, you need to hold down the power button for a few seconds. If the battery is not removable, you still need to do the same with the button. Sometimes just this simple action may be enough to solve the problem.

If pressing the button for an extended period does not produce results, you can proceed to the next step. You need to make sure that the battery has enough charge left to operate the communicator. To do this, you need to connect your smartphone to the mains using the original charger that you purchased the device with. After which it is advisable to leave the smartphone on charge for some time. The best option is at least 30 minutes. Then you can try to turn on the communicator again.

If, after these manipulations, the smartphone still refuses to turn on, you can try resetting the communicator to its factory state. This procedure resets the operating system settings and deletes all user data. Thus, after resetting the settings, the system will return to the state in which it was when the smartphone was first turned on. No personal data previously downloaded by the user will remain on the device. If your smartphone cannot start up due to a software glitch, resetting to factory settings will most likely solve this problem.

The procedure can be done using the device’s hardware buttons. Detailed instructions for performing a reset for different models of HTC communicators can be found on the company's official website: http://www.htc.com.

In cases where even resetting to factory settings does not help to “reanimate” the smartphone, there is a high probability of damage to the device’s hardware. In such situations, it is better to contact the service center employees.

Sources:

• HTC official website - Russia and CIS
• HTC technical support chat in Russia and CIS

Today it is difficult to imagine your life without a mobile phone. It is no coincidence that cellular communications borrowed the word “cell” for its name. These honeycombs have covered the whole world. In civilized countries, the telephone has received the name of an obligatory accessory of a modern person. Having a phone does not mean solidity, but rather a sign of necessity. If cellular communications were able to reach so many people, it means that it is a popular means of exchanging information. Accordingly, every person who buys a mobile phone needs to be able to use it.

You will need

• Turning on the cell phone and identifying the reasons for its shutdown.

Instructions

The one you recently bought can be a real puzzle if it’s your first phone. Switching on is done by long pressing the power key. The phone's power key is different for each model, and they can be located in different places. For example, for most people, this key will be the key that has a red handset on it (the call reset key). Often under this handset there is a phone power icon; you can find a similar icon on the remote control (on/off).

Now let's look at the reasons why Android turns off by itself and try to fix the problem. Some reasons can be eliminated on your own, but for some you will have to contact a service center, because... You will need special equipment to fix the breakdown.

This article is suitable for all brands that produce phones on Android 9/8/7/6: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.

Attention! You can ask your question to a specialist at the end of the article.

Again, it’s worth mentioning that a phone/tablet can turn off during a call, a game, just in your pocket, and other situations. Each situation has its own reason.

Android turns off due to firmware or installed programs

The most common case and quite easy to solve.

As you know, Android is modified by each smartphone manufacturer for a specific model. As a result of mass development, defects in the firmware arise.

Also, applications from Google Play are not always of good quality, or one of their updates.

This problem is solved like this:

Android turns off while playing

There are not only games, but also other resource-intensive applications that load the phone: prolonged viewing of YouTube or videos in the player, various programs with a graphics load, and more.

Have you noticed that the phone gets quite hot? As a result, a protection may be triggered that turns off the phone and prevents it from breaking due to thermal reasons.

Try to search the Internet for information about your phone model and find out whether it is characterized by such strong heating under load, or whether this is an isolated case. There is a possibility that you will have to contact the service.

In addition, during prolonged heating, the incorrect supply of energy from the battery to the device modules may begin, resulting in a failure that causes overheating. But we'll talk about the battery a little lower.

Android turns off during a call

In this situation, the reasons are most often the following:

• The modem module (cellular communication sensor) is damaged. This can happen either as a result of natural wear and tear (you have been using the phone for many years) or as a result of physical damage (shock, fall, moisture, etc.). In this case, only replacing the module at a service center will help. It will be difficult to diagnose such a breakdown on your own, because... you will have to exclude all other options.
• There is a problem with the battery. During a call, the battery incorrectly begins to “distribute” energy to the phone modules, resulting in a malfunction and the phone turns off. The best way to check is to install a similar battery.
• Software errors in the phone firmware itself or installed applications (if the call occurs on Viber, Skype, Telegram and other instant messengers with a voice call function). What to do was discussed at the beginning of the article.

Battery as a reason for random shutdown of Android

Most often, the battery is the reason why your phone turns off on its own.

Let's not dwell in detail on the cases when you have a non-original battery installed or it has worn out for more than 2 years. Let's consider a situation where the phone is fairly new (up to 2 years old) and the battery is factory installed.

We have already touched upon the situation above when the battery does not properly distribute energy among the smartphone modules and a failure occurs that causes shutdown.

If access to the battery is easy (you just removed the back cover), then visually assess the condition of the battery: are there any swelling, signs of corrosion, or the presence of dents or cracks.

But in practice we had to deal with such a situation.

A phone from the “sale of cheap models in a communication store” segment. Those. some not very expensive models, designed for the mass consumer and on sale.

As it turned out, the battery did not fit tightly to the contact group on the smartphone, as a result of which, when typing or shaking, the contact came off and the phone turned off without an influx of energy.

OK. This is not your case and the phone is from a well-known company, but a flagship model.

There is an option that it is not charged with the original cable. As a result, the charging and power controller fails, which disrupts the operation of the power circuit. Manufacturers have recently been specifically doing similar things so that the user uses only original accessories (pioneer by Apple) / This can only be diagnosed in a service center.

Or does your phone turn off in the cold? Batteries don't like being left in a cold, negative environment for long periods of time, so keep it in your pocket, close to your body. Also in this case it will discharge a little faster.

It often happens that an HTC phone turns itself off when making a call, while unlocking, or simply lying on the table. Each outage has its own root cause, but understanding them is sometimes quite difficult.

Because It’s not easy to figure out why your smartphone turns off on your own, use the services of specialists. Professional diagnostics will determine the exact cause of the malfunction and options for its elimination. We can repair HTC of any complexity. We will install original components.

1. The problem is with the HTC battery.

If the HTC battery is faulty (loss of energy capacity), which is the case with any battery over time, you will have to replace it. It happens that batteries of larger capacity are installed.

You can also pay attention to the battery contacts. If they become dirty or oxidized, they will need to be cleaned. And not only the contacts on the battery, but also on the phone itself. Also, the pins on the system board may have become bent or otherwise deformed. In this case, some users use a “seal” themselves - they place a piece of paper folded several times between the battery cover and the battery itself.

2. HTC radio module malfunction.

A malfunction of the radio path can also cause the HTC phone to turn itself off. This is due to the fact that when making a call, energy consumption increases. This situation leads to the device turning off.

3. Moisture gets under the HTC case.

If water or other liquid gets into your phone, after which the mobile device begins to turn off on its own, it is better to immediately contact a specialist. A thorough diagnosis will determine the extent of the damage caused, and qualified technicians will eliminate all damage, dry and clean your HTC in the shortest possible time.

4. Result of falls and impacts.

The HTC phone turning off may also be due to damage to the device components resulting from a fall. For example, a fall could damage the contacts that hold the flash memory and processor together. Thus, a disturbance occurs in the electrical circuit of the mobile phone, which leads to spontaneous shutdown.

5. Failure of the display module (only for slider format).

This failure may cause the HTC phone to not work properly. If the display module with the cable is frayed, then it will need to be replaced. If you do not know why your HTC phone turns itself off, contact our service center in St. Petersburg. Free diagnostics and quality of services provided will be guaranteed to you.

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HTC phone turns off by itself - reasons

Alexander, HTC One X9 dual sim

Hello. The phone turns off while charging from the network (Not a power bank, from an outlet) regardless of the percentage of charge not in the open sun (It can turn off at 30%. The cable is new, the plug is working. Android 6.0 OS. I recently bought a new battery because of this.
I can’t turn on the phone until I unplug it from the charger, and again, not the last time. At the same time, when the system boots, the time is reset to factory settings, you have to uncheck the auto-detection of time from the network and check the boxes again. The phone is heating up. Also, the signal on one SIM card is much stronger than on the other, both SIM cards were purchased at the same operator office (Beeline) and the numbers are Beeline. The tariffs are the same. The phone fell a couple of times to the floor from a small height at chair level, and was in a protective case.

Hello!
There may be malfunctions in the power circuit, which can cause the phone to heat up, turn off, not charge, etc. The cost of repairs is from 1000-1500 rubles, diagnostics are free.

Michael, NTS OPMG200 D820

The phone turns off in various situations, for example, listening to music, surfing the Internet, watching a movie, or just calling someone or going into applications to check the balance, while the battery charge is very different, sometimes it turns off at 30%, as recently as at 60-70 %, I have two SIM cards and if I take one out or turn it off, it works, but also not for long.

Hello!
The problem can be either mechanical or software in nature, the cost of repair is from 1000 rubles, diagnostics are free.

Michael, HTC Desire 825 Dual Sim

Hello.
The phone sometimes turns off when the charge is 50%. In this case, completely different anomalies occur after switching on - the contact list disappears, or applications lose their entire cache, or some applications disappear / require reinstallation.

The phone did not swim, did not fall, but was actively used at sub-zero temperatures (watching videos, Internet, communication). It was during this that I passed out for the first time.

Hello!
Most likely, the internal memory is failing, the cost of restoration is from 1000-1500 rubles, diagnostics are free.

client, HTC 728

Good day, the phone turns off when it gets hot, but it gets hot when you watch a video or listen to music, the SIM card stays in place. I noticed such a thing, the children tested it for a week, played, watched cartoons, and it never turned off. I inserted the SIM and after about 30 minutes it doesn’t heat up much and starts to turn off, I sent it in for repairs and they can’t find the reason, I can send you a video of how it turns off. The phone works well, the battery holds its charge normally, the current turns off, please help me figure out what the reason is, I beg you 😥

Good afternoon
Most likely, there is consumption on the board, the cost of repair is from 1000 rubles, diagnostics are free.

Vitaly, htc 628

Hello. There is only one problem, the phone turns off by itself. After turning on and using the Internet, after 30-40 minutes, when the charge is 70%-65%, the phone turns off. Also when using the camera, it turns off. After turning it on again, the programs are updated within 13-15 minutes. There are also spots on the screen display. They appeared three or four months later. However, the phone did not fall. I take good care of it. What could be the reason? The Internet is not healthy? The phone is 1.5 year. I also noticed this problem began to appear after 6-7 months of use. It gets very hot, the processor is on top of the phone. THANK YOU.

Good afternoon
The reason may be a malfunction in the power supply circuit, damage to the microelements of the board - this usually causes the board to heat up and may take a long time to load. For the rest you need to look, diagnostics are free.

Zheka, Samsung Galaxy S4 Zoom C105

won't charge, can't see the wire

Good afternoon
Repair cost from 1500 rub.

Topic...174, iPhone 5S

The smartphone has turned off and will not turn on. The screen doesn’t even light up... basically you hold down the power button, and in response there is zero reaction.

Hello!
The cost of repairs is from 1000 rubles, diagnostics are free.

Sergey, iPhone 5C

Hello, while watching a video it turned off and will not turn on.

Good afternoon
Software failure, cost of restoration is 1000 rubles.

Nazim, Htc desire 630 dual sim

Fell into the water. Dried. They turned it on a week later. It started turning off and on on its own. Disassembled. There was oxidation in two places, I cleaned it with alcohol but the problem did not go away. What can go wrong? Thank you in advance.

Good afternoon
The cost of repairs after liquid ingress starts from 1,500 rubles; any element of the board can be damaged.

Nadia, HTC e9+

Hello! The phone is 2.5 years old. fell a couple of times, from a distance of about 1 meter. Everything was fine right away. Gradually, more and more often it began to turn off and turn on on its own, like a reboot. The battery is lithium, but it also didn’t hold a charge for long. It also turns off when there is a call. Sometimes it turns off and I can’t turn it on for a long time. They do not affect turning on the sound button and on/off.

Hello!
There may be malfunctions in the internal memory of the phone, the cost of repairs is from 1000 rubles, diagnostics are free, data may be lost, so it is better to save it on a memory card in advance.

pavel, HTC ONE

turned off and always turns on after the inscription HTC powerd by android turns off immediately

Hello!
The reason is a software failure or malfunction in the internal memory of the phone. The cost of repairs is from 1000 rubles, diagnostics are free.

Mashrab, HTC 820 dual sim

The phone turns off by itself and the green light blinks.

Hello!
The reason may be from a software failure to a malfunction in the internal memory, the cost of repairs is from 1000 rubles, diagnostics are free.

Rus, HTC m7

Good day! I have this problem. The phone functions quite normally, and sometimes lasts for 2 days (without active use). But sometimes I take it off the charger and literally after 30-40 minutes on 80-60% of the phone. turns off and doesn't turn on. Putting it on charge shows 30-40%. (Or even 0%). It also happens that when using it, the Internet disappears, after a couple of minutes the connection, and then it turns off completely, killing itself at 0. Also, when the charge is below 50%, I try not to turn on the camera because the phone turns off when taking photos. I'm sinning with the power controller or the radio module (since the battery is new). Please tell me if my suspicions can be correct, and is there a chance to correct them? Thank you!

Good afternoon
Consumption on the board is possible, the cost of repairs is from 1000 rubles, diagnostics are free.

Nastya, htc desire sv

When I turn on the phone it seems to turn on and when I unlock it, it logs into the Android system and immediately turns off and so on all the time... what could this be?

Hello!
The reason may be a software failure, as well as failure of the internal memory. The cost of repairs is from 1000 rubles, diagnostics are free.

Ramil, Htc onr m7

When you press the unlock lock button, the message appears: hold the power button to turn it off for three seconds, two seconds, one second, then the phone turns off and tries to turn on, but these attempts can be endless, periodically pressing the power button and volume down turns the phone on, sometimes you have to press it for a very long time !

Good afternoon
The reason may be a software failure, as well as a failed internal memory, the cost of repairs is from 1000 rubles, diagnostics are free.

Vitaly, HTC Desire 828

Good afternoon! The phone turns off when photographing something (on the third or fourth photo, NOT in series mode, but in normal mode, it turns off immediately) what are the reasons?

Good afternoon
The reason may be a software failure, malfunction of the camera itself, the cost of repairs is from 1000 rubles, diagnostics are free.

Paul, htc one m9

Hello! The htc one m9 phone began to turn off when the navigator application was turned on, and it was charged, today it turned off at 60% of the battery charge. what to do? what is the reason?

Hello!
One of the reasons may be a battery malfunction, replacement costs from 2000 rubles, diagnostics are free. The availability of components must be checked by calling the service.

Sergey, HTC-628

Good evening. When watching a video, it gets warm on the right side and after about five minutes it turns off spontaneously. And then all applications are optimized for about half an hour, but not always.

Good afternoon
Microdamages in board elements are possible, the cost of repairs is from 1000 rubles, diagnostics are free.

Vyacheslav, Htc 628 dual sim

The phone gets quite hot at the top and turns off. If you do nothing, it doesn’t heat up.

Hello!
The reasons may be damage to microelements of the board, the cost of repairs is from 1000 rubles, diagnostics are free.

Aidar, HTC desire 830 dual sim

For about the first year after purchase, the phone worked fine, but it started cutting out at 30%-40%, a little later at 50%, 60%, etc. until it started cutting out at 90%-100%, but when connecting to a charger the device turns on, showing 30% less than it was before turning off, and when it turns on completely it shows the same 90%-100% or just a little less, later after the phone began to turn off by 90%-100%, I noticed that When you turn on the mobile Internet and Wi-Fi, the phone immediately turns off, or turns off when entering a game that requires an Internet connection, there may have been a slight crash that started this. After the problem started, the phone could not charge from the original HTC unit, the phone wrote that the charger was damaged or faulty and it was worth replacing the charger, because of this problem I replaced the HTC unit with a unit that charged the phone much better, but not the HTC cable (over one night with the HTC unit, in 7 hours the charge was extremely low, to about 40%-50%) And finally, the most important problem for which I am writing this: after 3-5 shutdowns and quick turns on the phone with optimization 3 showing applications (optimization goes quickly, 0-5 seconds), it starts optimizing all applications present on the phone (I usually have 40 of them), optimization of which takes almost an hour.
I hope that I have described the problem with the phone in great detail, and if there are errors in the text somewhere or something is not clear, please ask what you would like to know in more detail.

Hello!
An accurate diagnosis of the problem can only be made after a complete diagnosis of the phone. Some of the possible faults are microcracks on the board, internal consumption that causes charging problems, a problem with applications may indicate a software glitch. The cost of repairs is from 1000 rubles, diagnostics are free.

Solomon, htc one m8

on the phone it was 82% after which it turned off, I put it on charge and it functioned perfectly but when I took it off the charge it turned off again (at 100%) please help

Hello!
The problem may be a malfunction in the power supply circuit, the cost of repairs is from 1000 rubles, diagnostics are free.

Andrey, HTC one E8

The phone is 4 years old. The last month it turns off at 20-30% charge. Basically it turns off under “load” (conversation, Internet). When connecting the charger it starts from 1%. It takes a long time to charge (3-4 hours). There are no complaints about other functions. The charger is original.

Good afternoon
Most likely, the battery is failing, replacement costs from 2000 rubles with original spare parts, diagnostics are free. The availability of components and the final price must be clarified by calling the service.

Dmitriy, HTC Desire X

everything was great for about 4 years. then the phone began to show errors for applications and programs and turn off. Now it won’t turn on at all. What’s the reason?

Good afternoon
The reason may be a software glitch or faulty internal memory, the cost of repairs is from 1000 rubles, diagnostics are free.

Alexei, HTC DESIRE 820

Hello. Phone when disconnected from charging. turns off. No screensaver. It just turns off. But if you hold down the power and volume down button. And go to the Recovery menu. The phone is working. So the problem is not with the battery.

Good afternoon
There may be software problems. The cost of repairs is from 1000 rubles, diagnostics are free.

Bakhtiyor, HTC desir 828

Hello! Why does the phone turn off by itself?

Good afternoon
Perhaps the internal memory is failing, try resetting it to factory settings, if the problem persists, the cost of repair is from 1000 rubles, diagnostics are free.

Sergey, nts desire-820

Please tell me, when you turn on the mobile Internet, the phone turns off and does not turn on until you connect the charger. I reset it to factory settings, nothing changed. Problems began to appear when Google services started throwing errors, and I couldn’t do anything until I reset it to factory settings, The last time I reinstalled it to factory settings twice a day. Thanks in advance

Hello!
Most likely, a software failure, there may also be problems with a malfunction in the power circuit, the cost of repairs is from 1000 rubles, diagnostics are free.

Amina, HTC

The phone just picks up and turns off by itself, they thought it was because of the battery and changed it, but still the same thing happens again

Good afternoon
Most likely there is a problem with the internal memory of the phone, try resetting it to factory settings. If the problem remains, the cost of repair is from 1000 rubles, diagnostics are free.

Diana, Htc desire 816 dual sim

The battery drains very quickly from 90% to 1% instantly. There were no significant impacts to the device. When connected to the charger, the phone turns on and charges. Checked the battery log and usage, everything is fine. We cannot identify the cause. Please help. Thank you in advance!

Hello!
Diagnostics are required, the reasons can be from battery malfunction to consumption on the board, the cost of repairs is from 1000 rubles, diagnostics are free.

Eugene, HTC Desire 816

Hello, the phone is almost 4 years old and there have been no problems during this time. But now the phone starts to turn off on its own when I just put it somewhere; when I work/use it, it doesn’t turn off. Over the course of 4 years, I fell a couple of times, but from a small distance, and a few days ago I fell from 60 cm, but began to turn off in a strange way only today. What's the problem? Thank you.

Good afternoon
Perhaps the internal memory is failing, diagnostics are required, the cost of repairs is from 1000 rubles, diagnostics are free.

Gulnaz, HTC dual sim 626G

hello, the phone did not fall or float, in October it suddenly turned off and at that moment the charge was 100%, then a few hours later I pressed the lock button, and then it worked well and again in March it turned off, and then yesterday on Friday and today it also turned off by itself, what can I do?HTC dual sim 626 G

Hello!
The reason may be a software failure or a failed internal memory, the cost of repairs is from 1000 rubles, diagnostics are free.

Bakhodir, HTC desire 816 dual sim

The phone turns off at any charge level, and when it is on charge there are no problems

Hello!
Diagnostics are necessary, there may be problems with microelements of the board, the cost of repairs is from 1000 rubles, diagnostics are free.

Vitaly, Htc one m7

My speaker is broken. I took it off, assembled the phone, everything is fine. But now it reboots every 5-15 minutes. Could it be constantly rebooting because there is no speaker?

Good afternoon
Diagnostics are necessary; it is difficult to say exactly what the reason is without seeing the device. Diagnostics are free.

Anastasia, HTC m8 dual sim

The phone turned off when taking photos in the cold and did not turn on. We asked again. Now the phone constantly turns off when taking photos outside (At temperatures below zero degrees). I crashed hard once, before the firmware was updated.

Good afternoon
Microcracks are possible after a fall, diagnostics are required, the cost of repairs is from 1000 rubles, diagnostics are free.

Gregory, HTC Desire 830

It turns off at any charge level, and when it is charging there are no problems

Good afternoon
Diagnostics are necessary, there may be malfunctions in microelements of the board, the cost of repairs is from 1000 rubles, diagnostics are free.

Dmitriy, Htc one m8

Hello. The phone turns off when in use. When it turns off depends on the load. If you don't use it, it gradually drops to zero. When used, it turns off after about 5-10 minutes. Sometimes less. During shutdown, the start of the discharge signal can be heard. When I turn it on, the charge may remain the same, or maybe 20-40% less. Also, if the charge is 40-50% and you just restart the phone, the charge may drop by ~20%. Is it the battery or something with the board? And how can you determine? If you connect an LPS instead of a battery and there is a problem with the board, then there will be large jumps in consumption, right or am I wrong?

Hello!
Diagnostics are necessary, the reason can be both in the battery and in the motherboard, the cost of replacing the battery starts from 3000 rubles with an original spare part, diagnostics are free.

Oleg, Htc desire 828

Good afternoon, I have the same problem, the phone turns off on its own at least 95% of the charge, at least 15%. But most often it turns off when opening games, camera, music, etc. It works on the charger, but the western light at the top of the panel sometimes blinks, it shouldn’t be like that!? The phone did not fall and moisture did not get in! It also does so that it can turn off, and for about 3-4 days it won’t work at all without charging! It's like it doesn't have a battery. Help me identify the cause!?

Good afternoon
One of the reasons may be a malfunction of the internal memory. Diagnostics are required, the cost of repairs is from 1000 rubles, diagnostics are free.

Novel, HTC desire 310 dual sim

The on/off screen turns on spontaneously, does not respond to pressing the screen or buttons, did not find any connection with applications, but the Internet was always on. (The phone was repaired, the screen was broken)

Good afternoon
Diagnostics are necessary, most likely due to a fall, the cost of repairs is from 1000 rubles, diagnostics are free.

Maksim, HTC One m8

I recently bought a phone, there are two problems: the first - I charge the phone to 100 percent, I play, it sits down quickly, but sometimes it turns off by itself, and when you turn it on, 25 percent remains, and the second when I turn on the camera, it replies or something like that, and does not focus, and the same sounds when you turn on the flashlight.

Good afternoon
If the game requires a lot of power from the phone, the battery may drain quickly. Try to observe how he will behave if he does not play games. If the charge holds during the day, then the problem is not in the battery, if it also runs out quickly, the replacement cost starts from 1,500 rubles. The camera is most likely faulty; the availability of spare parts and the cost of replacement must be clarified by calling the service; diagnostics are free.

Vitaly, htc 526g dual

Hello! The phone is over 2 years old. When charging is connected it turns off and does not turn on. After the charging connection it turns on and works normally. Should I repair or buy a new one? Thank you.

Hello!
Diagnostics are required, there may be a malfunction in the power circuit, the cost of repairs is from 1000 rubles, diagnostics are free. Whether it is worth repairing is up to you to decide.

dinar, htc onemini 2

Nts for 2 years turns off by 70% sometimes by 50%, when turned on 0% charge. Same thing after charging. Reset settings to factory settings 3 times. Helps temporarily. I don't use the app much.

Good afternoon
Most likely, the reason is in the battery; currently there are no components available for this model.

client, HTC

The phone turned off and won't turn on.
I've already flashed it. It worked well for a week and today it turned off.

Good afternoon
Diagnostics are necessary, the reason may be faulty microelements of the board, the cost of repairs is from 1000 rubles, diagnostics are free.

Marina, HTC desire 830 dual sim

Good afternoon. The phone began to constantly turn off when watching and recording videos, when making a video call via Viber, Whatsapp. In this case, the battery charge can be 90%. The phone is 4 months old. Tell me, please, what could be the reason?

Hello!
Check if there is enough memory in your phone, delete all unnecessary files and applications, try resetting to factory settings, if the problem persists, bring it in for diagnostics, repair cost starts from 1000 rubles, diagnostics are free.

Marina, HTC 820G

We bought the phone last year in August, for the first time it turned off by itself and did not turn on a month later... since then it had already gone through 4 flashings, and now it turned off again. That’s it, tell me, maybe you can turn it on yourself in some way? (It doesn’t respond to normal switching on and charging too)

Hello!
On this issue, you need to contact the service contact numbers for consultation.

Tatiana, HTC Desire 820

The phone turns on and off by itself. For 2 hours. then it works fine. But after some time it turns off and on again.

Good afternoon
The memory may be overloaded, try resetting it to factory settings; if the problem persists, bring it in for diagnostics. The reasons may also be the consequences of falls, moisture, and others. Diagnostics are free, repairs from 1000 rubles.

Tatiana, HTC Doul M7

Hello! I charged the phone, the phone has been turning itself off and on for an hour now! It shows that there is no network in any SIM slot and Wi-Fi is not available either.

Hello!
Diagnostics are necessary, perhaps a software failure, there may also be consequences of a fall, moisture, repair costs from 1000 rubles, diagnostics are free.

Elena, htc one m8

When sending a message it turns off spontaneously and then turns on.
It can just lie on the table and reboot itself (it restarted itself 3 times within an hour). Please tell me what the problem could be?

Hello!
The problem may be in the internal memory, in the microelements of the board, the consequences of water ingress, falls, shocks can also manifest themselves, diagnostics are required, the cost of repairs is from 1000 rubles, diagnostics are free.

Tatiana, HTC one e 9+

When the battery is charged, the charge suddenly becomes 0% and the phone turns off! When I turn it on, the charging comes back! But not always! After several shutdowns in a row, it works fine! The battery is not removable

Good afternoon
Most likely, the battery has failed, the cost of replacement is from 2500 rubles, the availability of spare parts must be checked by calling the service. Diagnostics are free.

Miller, HTC One m8

I used a non-original charger, when the smartphone was charging, the sensor glitched after a while the smartphone turned off by 15%, later by 50%, 70%. I changed the charger, but the problem was not solved either, but the charge stopped decreasing. The device is charging 100%, now shuts down at 93%. When I put it on charge it shows that there is a charge, but less by about 20% -40%. If you do not connect it to charging, you can turn it on after some time, after turning it on it gives a different charge, usually 54% or 2%, but after a few seconds it turns off, after which it is impossible to turn it on without charging. Didn't drop it, didn't bathe it, doesn't turn off when I make a call.
I'm thinking of replacing the battery.

Hello!
Perhaps, due to the use of a non-original charger, malfunctions have arisen in the power circuit, the cost of repairs is from 1000 rubles, diagnostics are free.

Airat, HTC Desire 628

The phone turns off when the charger is turned on (when making a call, when a WhatsApp message arrives, etc.). Once you remove it from the charger it stops turning off

Good afternoon
There may be a malfunction in the power circuit, diagnostics are required, the cost of repairs is from 1000 rubles, diagnostics are free.

Michael, Htc ine m7

It only works while charging, it shows 100% as soon as I take it off, after a few seconds it turns off, turns it on, and then turns off when loading, I put it on charging, turns it on.

Good afternoon
The reason may be a faulty battery, also a faulty power circuit, it is necessary to exclude moisture, the cost of repairs is from 1000 rubles, diagnostics are free. The availability of the battery and the cost of replacement (if required) must be clarified by calling the service.

Valery, Htc d 728

It turns off when there are incoming calls, when watching videos, listening to music. The battery charge shows. But when charging is on, it doesn’t turn off!? I think the problem is in the battery!? But I would like to clarify!? Tell me what’s the reason!? Thank you

Hello!
The exact reason can be named after diagnostics, one of the reasons may be a faulty battery, also an overloaded phone memory, a software failure and a failing internal memory, diagnostics are free, battery replacement is approximately 3000 rubles with an original spare part.

client, HTC 728g DUOL Sim

Hello! My phone turned on, the HTC message appeared and that’s it, it still won’t load, it’s been sitting there for 10-15 minutes

Good afternoon
Most likely there is a software failure, the cost of repair is from 1000 rubles, diagnostics are free,