What to do if you changed your steam password. Steam account stolen - what to do? Steam account hacked. What to do

Write to support, you should have receipts in your mail from transactions on Steam (purchase of games, purchase of skins through the trading platform, etc.). I got it back in 2 weeks.

Steam account hacked. What to do?

Even the most advanced system is not hack-proof, so it is possible that Steam could be subject to a successful hacker attack. Detecting a hack can look different. If attackers have not gained access to your email, you will most likely be able to log into your account, but you may find that money from your wallet was spent on various games. There may also be other signs of hacking.

For example, changes may occur in your friends list, or some games may be removed from the Steam library. If hackers have gained access to your email, then the situation is much worse. In this case, you will have to take additional steps to regain access to your account. What to do if your Steam account has been hacked, read on.

First, let's consider a simple option: hackers hacked your account and slightly ruined its condition, for example, they spent money from your wallet.

Hacking a Steam account without hacking email

You can detect that your account has been hacked by the letters that come to your email: they contain a message that your account was accessed from other devices, that is, not from your computer. In this case, you will only need to change the password for your account. You can read about how to change your Steam account password in this article.

Try to come up with as complex a password as possible. To avoid being hacked again, it would be a good idea to connect the Steam Guard mobile authenticator to your account. This will increase the level of account protection. You can read about how to do this here.

Now let's consider a more serious situation, when hackers gained access not only to your Steam account, but also to the email that is associated with this account.

Hacking a Steam account at the same time as hacking your email

If attackers have hacked your email that is linked to your account, they will be able to change the password for your account. In this case, you will not even be able to log into your account. If hackers did not have time to change your email password, then do it yourself as quickly as possible. Once you have secured your email, all you have to do is restore access to your account. You can read about how this is done here.

Restoring access means replacing the current password with a new one. This way you will protect your Steam account. If you lost access to your email during a hack, don’t despair. If your account was linked to a mobile phone number, try to restore access to it using an SMS with a recovery code that will be sent to your number.

The recovery process is similar to restoring access to your account using an email address. During recovery, the password for your Steam account will also be changed, and hackers will lose the ability to log into your profile. If your mobile phone has not been linked to your Steam account, then all you have to do is contact Steam support. You can read about how to do this here.

You will have to provide proof that the Steam belonged to you. This can be done using photographs of activation codes for games that have been activated on your Steam account, and these codes should be located on the boxes of the discs you purchased. If you purchased all your games digitally over the Internet, you can prove that the hacked account belongs to you by indicating the payment information that you used when purchasing the game on Steam. For example, your credit card information will do.

Once Steam employees are convinced that your account has been hacked, access to it will be returned to you. This will change the account password. Steam technical support will also ask you to provide an email address that will be associated with your account.

In order to avoid account hacking, it is advisable to come up with as complex a password as possible and use the mobile authenticator in Steam Guard. In this case, the probability of hacking tends to zero.

Now you know what to do if Steam has been hacked. If you know of other ways to combat hacking, write about it in the comments.

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My Steam account was stolen, how can I recover it?

I recently encountered this problem myself, I went on vacation, and when I returned home, when I logged into Steam I saw a message saying that the password was not suitable. After several input attempts, you never know, maybe I made a mistake and saw the same error.

As it turned out later, the attacker had already managed to change his email, which still remains a mystery to me how he managed to do this, since the mailbox to which the Steam account was registered was not hacked.

If you find yourself in the same situation at first, don’t worry, restoring your Steam account is possible and it’s quite quick. Moreover, I hasten to reassure you, if you noticed an act of hacking in time, then things, games and other valuables cannot be stolen from it, since Valve sets a block on financial transactions on Steam accounts in which the password or email address has recently been changed.

Before you begin the recovery process, you need to protect yourself from further hacking attempts. To do this, you need to scan your computer for viruses, after which you need to log out of all devices in your mail profile and change the password.

For example, for Yandex, this can be done as follows:

go to the Yandex passport page: https://passport.yandex.ru
Select "Log out on all computers"
then change the password by selecting the appropriate item

Instructions for logging out from all devices for Google:

go to the gmail web interface
scroll the screen to the very bottom, on the right there will be a link “Additional information”
In the window that opens, click on the “Exit all other sessions” button
after that change the password

After this, you need to create an account in the Steam support using the link: https://support.steampowered.com/, if you don’t already have one (this is a new account not related to your Steam account, only support issues will be resolved through it).

Before restoration, you need to prepare proof of account ownership, this can be photos or screenshots of financial transactions:

American Express, Carte Bleue, Discover, JCB, MasterCard, Visa

Preparing mail

For example, for Yandex, this can be done as follows:

go to the Yandex passport page: https://passport.yandex.ru
Select "Log out on all computers"
then change the password by selecting the appropriate item

Instructions for logging out from all devices for Google:

go to the gmail web interface
scroll the screen to the very bottom, on the right there will be a link “Additional information”
In the window that opens, click on the “Exit all other sessions” button
after that change the password

Create an account in support

Preparation of evidence

Before restoration, you need to prepare proof of account ownership, this can be photos or screenshots of financial transactions:

Credit cards
American Express, Carte Bleue, Discover, JCB, MasterCard, Visa

Bank transfers
AliPay, BoaCompraGold, Giropay, iDEAL, PayPal, PaySafeCard, Russian terminals, Sofortüberweisung, WebMoney, Yandex.Money
CD keys

In my case, I took a screenshot of the operation in the Yandex Money system.

Create a support ticket

Next, we create a ticket, you can do this on the page https://support.steampowered.com/kb_article.php?ref=2347-QDFN-4366 by clicking on the button in the right column “Contact support”.

On the page that opens, select any game that we had on our account, and additional input fields appear under the heading “Step 2”.

We write “lost account” in the topic. In the your question field, fill in something like this:

“I can’t access my account, I suspect an attempt at hacking or theft. Please reset your password and email address (if necessary).”

In the additional information section, fill in “Steam account login”, here we write the login of the stolen account.

An obligatory point is to prove the rights to the account; to do this, click on “attach file” and add our screenshot, which we took in the “preparation of evidence” point; for me it was a record from Yandex Money.

All you have to do is click on “Ask a question” and your part of the work is completed; the matter remains with the Steam support representative. You can track all changes to your question on the page https://support.steampowered.com/ticketlist.php . As soon as the support representative makes a decision, you will see this in the previously created ticket, and you will also receive a notification by email. My issue was resolved literally within 24 hours.

Successful account recovery!

Take it to your wall:

Steam is a universal online store for games and specialized programs that delivers products to users via the Internet. The service is indispensable for gamers; if initially Valve games were available to users, today every developer can add their own games.

The service helps users download the latest updates and modifications of their favorite toys, and also provides protection against cheating programs even on unprotected servers. In order to use Steam, each user registers and receives a personal account with an individual login and password.

But as practice shows, service users often lose their authorization data. And then the question arises: what to do if you forgot your Steam password?

How to recover your steam password?

Recovering your Steam account is quite possible. The procedure is characterized by some peculiarities, but following this, users will recover the password from the service without spending significant time.

There are often situations when you enter your password and login, click log in, and the system says that the data was entered incorrectly. Here you will need account recovery. The procedure is not particularly difficult; it is performed in the store itself or directly on the service website.

Profile name is known

Usually users simply forget their password. Considering that the program itself substitutes it when you log in, so you don’t need to enter data every time, this is a quite common problem. To solve this problem, there is a special item in the store interface. To restore your account, you must do the following:

This instruction is the answer to the question of how to recover your Steam password. The whole procedure takes from 5 to 10 minutes. However, it is only effective if you remember your profile name.

Account name is unknown

How to recover your Steam password if you forgot your profile name? In this case, you can also restore your account, but the procedure is a little more complicated. To recover your Steam password, follow the instructions below:

Now you know the name of your entry, so you can use the first instruction. You don't have to re-create a new Steam account or buy your favorite games.

How to return a stolen account

Have you already bought dozens of games, and your account was daringly stolen? To return it, you need to contact Steam technical support. Before doing this, you should prepare information that will confirm the fact that you are the owner of this profile. It is recommended to provide the following information:

The name of the hacked Steam profile.
The email address to which the account was linked.
If you made purchases through PayPal or a bank card, you can provide cardholder information. This includes the first and last name, the last 4 digits of the number or directly the id number in the PayPal payment system. This information will help in recovery.

Once you have everything prepared, you can write on Steam. To do this, go to the website. Go to the "Support" section. In it you need to find the subsection “Problems with your account”, and then select the line “Return of a stolen account”.

Click on the “Contact Support” button. Next you should describe your problem.

It is recommended to write as much truthful information as possible to the service employees in the letter. There is no need to write to support several times. This will not only not speed up its work in any way, but may also cause your profile to be blocked for spam.

Additional proof can be a physical copy of the game. There is a license key on the disc box. Add the ticket number of your support request next to it, take a photo of it, and then attach it to the request. This will significantly increase the chance of the account being returned to your control.

Important nuance! It is recommended to write a request to the service in English, since Valve is located in the USA. If you leave a message in Russian, most likely it will simply not be accepted for consideration. On the Internet you can find examples of address in English. Copy them, and then simply substitute your data.

Hacking protection methods

One of the most common questions is how to protect a purchased Steam account from recovery. Nobody wants to lose an account with many games and waste their time recovering. How can you protect yourself? There are several ways.

The first thing we recommend doing is changing your email address. If an attacker gains access to your email, it will be easy for him to steal your profile. Regularly changing your mailbox password minimizes the chances of it being hacked. Also, never tell anyone your Steam password. Beware of phishing sites. They have an almost identical interface and a very similar address, but they are created only to steal your data.

An effective method is to activate Steam Guard. This is special protection using the verification method. Every time you try to log into your profile, you will receive a code by email or mobile phone. Without it, it will be impossible to log into your account. Additionally, you can install the Steam Guard Mobile Authenticator application on your mobile gadget. This will significantly increase the level of protection for your profile.

In addition to all the tips described above, install a high-quality antivirus. Malware can steal account information and then send it to attackers. If the antivirus program works correctly, it will always warn you about a dangerous site or downloading an infected file. All these tips will help you avoid problems with recovery for a long time. No thief can take away your favorite games.

One of the troubles that computer users often encounter is that they have forgotten the password for their accounts on various social networks. Unfortunately, Steam is no exception, and users of this gaming platform also often forget their passwords. Many people are interested in the question - is it possible to see your Steam password if you have forgotten it. Read on to find out what to do if you forgot your Steam password and how to find it.

In fact, there is no way to see the Steam password. This is done so that even Steam employees themselves cannot use other people’s passwords for this gaming platform. All passwords are stored in encrypted form. There is no way to decrypt encrypted records, so the only way to regain access to your account if you have forgotten your password is to reset your password. When you recover your password, you will need to come up with a new password for your account. The old password will be replaced with a new one.

When restoring, you will not need to specify the old password that you forgot, which is logical. To recover your password, you will only need to have access to the email that is linked to your account, or to the phone number that is also linked to your account. In any case, a password recovery code will be sent to your email or phone. Enter this code and you will be prompted for a new account password. After you change the password, you need to log in, naturally using these changes. You can read about how to restore access to your Steam account.

A similar protection system is often used in other applications. As already mentioned, it is impossible to view your current password. This is due to the high degree of protection of Steam accounts. If Steam had the ability to view the current password, this would mean that the passwords are stored unencrypted in the database. And if this database were hacked, attackers could gain access to all Steam user accounts, which is completely unacceptable. And so, all passwords are encrypted, so even if hackers hacked the Steam database, they still won’t be able to gain access to accounts.

If you do not want to forget your password in the future, it is advisable to store it in a text file on your computer, or write it down in a notepad. Also, you can use special programs, for example a password manager, which allows you to store passwords on your computer, and in a protected form. This will protect your Steam account, even if your computer is hacked by a hacker and he gains access to files on your computer.

Now you know how you can restore access to your account if you forgot your password, and why you can’t see your current Steam password. Tell your acquaintances and friends about this who also use it.

There are more and more Steam fans every day. This utility allows you to play licensed games online in the company of friends or strangers. We'll talk in more detail about the program's capabilities a little later, but now let's look at how to recover your password in Steam. This is not difficult to do. You don't need any software, just a little patience, and the Internet, preferably a high-speed connection.

on Steam

So, first, try to find the lost data. It is quite possible that you wrote down the password somewhere, but threw the piece of paper with it into a drawer, and it got lost. Most users use the same passwords for their mailbox, Steam or social network accounts. But if this does not help, then let's look at the recovery process. If, when you try to log in, you receive a message that the password is incorrect, then click “Recover account.” After that we move on. Here you need to provide the most detailed and accurate information about your account. If you have a mailbox, then that's great. Enter your email address in the appropriate field and submit a ticket to support. But it doesn’t end there, we need to go further.

Recovery: the next stage

Please note that Steam support may take some time to process your request, so don't panic if you haven't received a response within an hour. Go to your email and wait for the letter. You will receive a message with a temporary password. It can be changed at any time. Log in to your account. If you don't remember your email address, the situation is much more complicated. In this case, you need to remember the answer to your security question and account name; such tickets can be reviewed by specialists within several days. In any case, if a person has forgotten his Steam password, this does not mean anything - the account can be returned. You can try another method, for example, go to your email and enter Steam in the email search bar. There you can find out everything you need and maybe even the password. But only if you have not changed it since registration.

on Steam

This is an equally sensitive issue for users. The fact is that using a temporary password is extremely inconvenient. This is due to the fact that it consists of letters and numbers, both large and small, so it is incredibly difficult to remember. Sometimes it makes sense to change your existing password if you are not sure of its reliability or if you used an account in gaming clubs and forgot to log out. To do everything, you need to have an email linked to your account. While in the main menu of the program, click “Settings” and go to the “Change password and security question” section. Here you will see several lines. For example, “I want to change my password,” which is exactly what is needed. When you click Next, you will need to enter your existing password and then your new one. After this, you will receive an email notification with a secret code, which is needed to change the data. You need to return to Steam, enter the received code, then you need to write a new password 2 times and save the changes.

Some more useful information

It happens that not only the password, but also the account name flies out of memory. The fact is that most install the program to autorun, therefore, the name and password are remembered by the system. After reinstalling Steam or the operating system, all this is erased. But don’t worry, the situation is, in principle, fixable. Since you can recover your password in Steam quite quickly, this procedure will not take much time. Click “I don’t remember my account name” and move on. Here you will be asked to enter the most detailed information you can remember. If you know the associated mailbox, then this simplifies the situation. Once support has reviewed your ticket, you will be able to use your account again. As you can see, everything is quite simple here. It is advisable to use the Russian-language interface, this will make it much easier to understand the sequence of actions.

Conclusion

I would like to note that account theft is quite common. The fact is that many players pour real money into it, and this attracts hackers. In addition, there may be upgraded accounts there, and they can be sold for good money. So, set a password that cannot be hacked by guessing, at least 6 numbers with letters. In principle, the problem “I don’t remember my password on Steam” occurs quite often, but since the support service employs adequate specialists, 90% of cases are resolved relatively quickly. Of course, if the account is stolen, then prove that you acquired it legally , it won’t work. This is due to the fact that there is a lifetime ban for buying/selling accounts. Well, that’s all that can be said about solving this problem. You now know how to recover your password in Steam, everything is extremely simple and clear.

1. The Steam client has a built-in account reminder tool.
In the window that asks for your account name and password, click Recover account....

2. In the window that appears, select I don't know the account name. Even if you remember the account name, still select this option so that the exact account on which the game you need is registered is restored.

3. In the next step, select the item I remember the product code. Enter the code indicated on the game box.

4. A letter will be sent to the email address you specified during registration, in which it will be written Name your account. If the letter has not arrived, check the spam section of your mailbox - the letter might have ended up there.
If this does not happen, then the email address you provided is incorrect: this game was registered on another account or a different email address was specified during registration. If you don't remember the required email address - use the second part of this instruction.

5. Click on the button on the Steam window Ready and return to the beginning. Press again Recover account and in the window that appears, select I know the account name.

6. Enter your login sent to you by email.

7. A letter should be sent to the same email address where you received your account name, which will indicate Security Code and you Secret Question. (not an answer)

8. Enter confirmation code And answer to the secret question in the required fields. Click Further

Attention!
The answer to a security question can only be written in letters of the English alphabet.
In addition, it is important that it exactly matches the answer written during registration: pay attention to capital letters.

9. Next, Steam will ask you to choose a new password. To confirm the password change, enter the new password twice and click Further.

If all data is entered correctly, the password should be changed successfully. You can log into your Steam account using your new password.

You can restore your account using a licensed key from any game registered on your account.
It will take a little more time and effort.

1. First of all, you will have to prove that you are the owner of the disk. To do this, take photographs of the key. The photo must be clear, with a resolution of at least 1024x768. It must be possible to read the key.

Attention!
Do not alter or edit the photo in any way.

2. Register new email.
3. Register an account on technical support site Steam by following the link https://support.steampowered.com/newticket.php by clicking on the button.

4. After you have filled out all the fields required for registration and clicked the button, you should receive a letter to the email address you specified when registering on the site asking you to confirm your registration. To do this, you need to follow the link specified in the letter (if the link does not open, copy it into the address bar of your browser).

5. After you have confirmed your registration, follow this link: https://support.steampowered.com/newticket.php and fill in the required fields in the window that opens:
Left:
Your Question- description of your problem, for example: Hello, I forgot my password and secret question. Please help.
Add attachment(add attachment) - button under the field with a description of the problem: click on it and attach a photo of the key.
On right:
Language(language) - leave English
Your email address(email address) - leave as is
Subject(Subject) - the subject of the letter, in our case write like this: Lost password and secret question
Category- choose Account Question, then - Password reset Request
Steam Account Name- account name, if you remember, if not, leave it blank.
CD Key- game key out of the box.
Operating System- select your operating system (optional)

Make sure everything is done correctly and click the button: (add question).

6. If everything is done correctly, then in a few minutes an automatic letter should arrive in your inbox, saying that your request to technical support has been accepted.

If this is a letter did not come after you sent your request to Steam technical support, it means something was done incorrectly.

7. After some time (Due to the difference in time zones, the response comes at night), a response from technical support will be sent to your email address. If everything was done correctly, the letter will ask you to confirm that you are the owner of the licensed disc. If you receive something you don’t understand, forward the letter to the website

Write any text in the message field, for example the word "Photo" and click the button

8. After this, you should receive a letter with your account information: login and new password. If you are sent something incomprehensible instead of a new account, forward the letter to the site.