There are situations when, for various reasons, the buyer opens a dispute, and then, when an agreement is reached, wants to cancel it. But not all users know how to do this correctly and for this reason they make serious mistakes, which is why they often lose their money without the possibility of return. Let's figure out how to properly cancel/close a dispute.

Errors during dispute cancellation

When canceling or closing, you need to be as careful as possible, because some sellers may take advantage of buyers’ ignorance and may try to deceive them, which naturally leads to loss of money, disappointment with Aliexpress and accusing it of covering up for scammers.

Example 1. There are only a few days left before the end of the delivery period, the buyer opens a dispute with the hope of getting his money back, since he did not receive the parcel and where it is is unknown.

The seller asks to close the dispute and give him another one or two weeks, explaining that the parcel is on the way and will soon arrive at the post office and can be received. The buyer, thinking that a week or two has not changed the weather, accepts the seller’s terms and clicks the “Accept” button.

Example 2. I received a package containing damaged goods or missing some of the ordered quantity. Of course, I open a dispute for a refund. The seller contacts me, asks me to cancel the dispute and promises to send a new product or the missing quantity. I agree and click “Accept”.

It is not right. And people who make this mistake quite a large number. The whole problem is that the seller, after opening a dispute, must react to it: accept it, reject it, or make a counter-offer. Sellers put the solution "No return and no refund", and contact us with a request to wait and close the dispute. And this is not an attempt to deceive us - they have no other option to correct their mistake.

So, by clicking the “Accept” button, we agree to the seller’s counter-condition (he doesn’t owe you anything, and we don’t owe him anything), the dispute is closed and the money for the completed order is sent by Aliexpress to the seller.

And here, he can deceive you - by not sending the promised goods, or the package that you agreed to wait for will never arrive - getting lost along the way.

How to cancel a dispute correctly?

Therefore, if such a situation arises and you decide to meet halfway and still receive your order, in order to insure yourself against possible problems, you should do this:

• find an order on which you have disagreements and an open dispute;
• check the buyer protection period; if there is little time left, ask extend protection;
• If there are no problems with the protection, click on the “Cancel” button. Clicking on it will cancel the dispute.

If you click “Accept”, you will accept the seller’s terms and conditions and will no longer be able to open a dispute.

Answers on questions

If I cancel a dispute on Aliexpress, can it be opened again? If you close the dispute using the “Cancel” button, then while the buyer protection time is in effect, you can open the dispute again at any time and more than once.

How to close a dispute in a mobile application? The same rules apply in the mobile application. We go to the application, again to the orders section. Then we go to an open dispute and simply click on “cancel return request”, we see the same warning, we agree and that’s it - the dispute will be closed after these actions. Enjoy the shopping!

How to cancel a dispute on Aliexpress

Let's look at what steps need to be taken in order to cancel a dispute on Aliexpress. If, for some reason, you decide to close the dispute, then most likely you and the seller have reached an agreement on resolving the issue that caused the dispute and at the moment you have no complaints.

In this matter, you need to be careful and not make mistakes.

The seller asks to close the dispute - what should I do?

Let me give you an example of a common mistake. You opened a dispute because:

• you didn't receive the parcel, and the protection period is coming to an end.
• dealer sent the wrong product that you ordered, or it is defective (broken), either it came less than ordered.

After opening a dispute on Aliexpress, the seller writes to you and asks you to close the dispute and wait for the parcel, explaining that it is on the way (in the first case) or promises to send a new parcel with the intact/missing goods (in the second case).

At the same time, in the dispute section, he makes a proposal - “No return and no refund.”

So, if you decide to agree with the store’s offer and are still ready to wait for your order, you you should do this:

• go to “My orders” and find the one for which you have a dispute;
• next to the order number, click “Details”;
• Be sure to check whether the Buyer Protection period does not expire. If the period is coming to an end, ask the seller to extend it;

• click button “Cancel dispute”, but not “Accept”.
• and confirm the cancellation.

If I cancel the dispute, can it be opened again? If you clicked “Cancel dispute” and the package never arrives, or the store deceives you and does not send a new order, you can easily open it again while buyer protection is in effect.

But if you click “Accept,” then you accept the seller’s decision (at the moment the decision is that no one returns anything to anyone) and the dispute is closed. After accepting the dispute, it is IMPOSSIBLE to open it again!

How to close a dispute in Aliexpress in the mobile application? The process for canceling a dispute on mobile is absolutely identical.

Summarize

I hope my step-by-step instructions on how to close a dispute on Aliexpress will help you resolve this issue.

What happens if you open a dispute on Aliexpress after it is cancelled?

AliExpress is a convenient platform for ordering goods from China via the Internet. Unfortunately, not all sellers on AliExpress are conscientious, and in order to protect both sides of the transaction, the site has the opportunity to open a dispute. In this article we will talk about what a dispute is, in which cases it should be opened and in which it should be closed. In addition, if you cancel a dispute on AliExpress, we will figure out whether it can be opened again.
Cases when you need to open a dispute

A dispute or dispute is an opportunity to return money if the product arrived of poor quality or did not arrive at all. With the help of a dispute, you can protect yourself from unscrupulous sellers and save your money.

So, in what cases should you open a dispute?

To learn what a track number is, where to find it and how to track your parcel, watch the video:

Cases when a dispute can be closed

If you open a dispute, the seller will respond immediately. This happens in most cases. If the seller suddenly decides to ignore you, you will automatically become the winner of the dispute, and your money will be returned to your account - in other words, you will not lose anything.

It is not profitable for the seller for you to win the dispute; Regardless of whether he honestly sent you the goods or is still trying to deceive you, the seller will ask you to close the dispute.

But don't rush to do this. Depending on the reason for opening a dispute, your behavior strategy will vary.

If you have not received your parcel yet

There may be 2 options here.

1. If the parcel was supposedly sent, but the seller did not give you a tracking number, watch how the seller reacts to the dispute. If he tries to convince you verbally that the package has been sent and is on its way to you, do not believe it, no matter what cute expressions he uses. You can close the dispute only if the seller provides you with a tracking number, and one that will work on major parcel tracking sites.
2. There is another option: it happens that everything is in order with the track number, but the order confirmation period is coming to an end. In this case, you have no choice but to open a dispute, otherwise the order will be counted as received. Before opening a dispute, it is best to contact the seller and ask him to extend the delivery time. But if he doesn’t do this, a dispute must be opened. You can cancel the dispute only if the seller nevertheless extends the delivery period, otherwise you have every right to a refund of the entire cost of the order.

If the package arrived, but what was inside was not what was expected

It all depends on what exactly is in the package. If it turns out to be empty or its contents do not correspond at all to what was stated, you have the right to a full refund of the cost of the goods. The same applies if the content is completely defective. If the product is partially damaged, or its quality is worse than declared, you may receive only a partial refund. Either you send the parcel back, and the seller will return you the full cost - this is up to you to agree with the seller. You just need to remember that the last word remains with the AliExpress administration.

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In this case, you can close the dispute only when you are completely satisfied with its terms: for example, if the seller returns you full or partial cost. If the seller tries to convince you that he will send you another similar product, do not rush to close the dispute. The site administration does not bear any responsibility for the seller’s promises, but you will not be able to open a dispute again if this product again turns out to be of poor quality, or even does not arrive at all. Therefore, if you agree to such an offer, do not close the dispute until the goods arrive, and in the form in which the seller promised.

Cases when a dispute cannot be started

If the seller tries to convince you that the package is on its way, that everything is in order, that there are minor difficulties that will soon be resolved, do not believe it. Perhaps the seller is telling the truth, but until you see with your own eyes that the parcel is being tracked using the track number, do not close the dispute.

Moreover, even if everything is in order - there is a track number, the goods are being tracked - do not rush to close the dispute.

The key point you should pay attention to is the order protection timer, which is displayed in the order status. If you still have a lot of time left to defend yourself, the dispute can be canceled.

But if there are only a few days left, ask the seller to extend this time, otherwise do not agree to cancel the dispute. The fact is that if the time to protect the order expires, then you will no longer be able to reopen the dispute when you have other claims regarding the order.

Is it possible to reopen a canceled dispute?

So, we come to the most important question: will it be possible to open a dispute on AliExpress again if it is canceled first?

It all depends on the situation. You can open multiple disputes only if you carefully monitor your actions.

For example, if a dispute over the order tracking number is successfully resolved, this does not guarantee you that the package will arrive safe and sound, and in exactly the form in which you expect. Therefore, you will be able to open a dispute a second time, but it is important to keep a few things in mind.

1. Carefully monitor the order protection timer. This has already been mentioned above, but it would not be amiss to repeat: as long as there is time on this timer, you can open a dispute, after that - no longer. If you close the dispute without asking the seller to extend the time, you will not be able to do this again.
2. Distinguish between the “accept dispute” and “cancel dispute” buttons. There is a key difference between them. If you click “accept,” this means that you have automatically agreed to all the seller’s terms and conditions and are closing the dispute forever. After this, you will no longer be able to open the dispute again - after all, you already agree with everything, which means the dispute is closed. Do not press this button under any circumstances until you have received your order and are sure that everything is in order.
3. The administration is not responsible for the seller's promises. Because of this, you cannot be one hundred percent sure that the seller is telling you the truth. In a situation of uncertainty, it is better to leave the dispute open until the order arrives than to close it and be left without money and without goods.

To summarize, we note that a dispute is an excellent mechanism for dealing with unscrupulous sellers, but it can turn against you if used incorrectly. Try not to cancel a dispute if you are not sure of its outcome. And always demand reliable guarantees from sellers.

If you do everything right, you will never be scammed on AliExpress.

How to cancel (close) a dispute on Aliexpress

Aliexpress is one of the most famous platforms in the whole world. Despite the huge number of advantages of the site (cheap prices, huge selection, user-friendly interface, presence of creative products), different situations can happen. Sometimes expectations are not met, and the customer receives cheap, low-quality products that do not meet the specifications. Also, quite often the number of elements (elastic bands, hooks, etc.) does not correspond to those stated in the description or the product never arrived at the specified address.

If such situations arise, the client should resolve them. For this purpose, there are disputes on Ali between both parties (seller and buyer). Having dealt with the situation and solved the problem, many sellers ask to close the dispute, because this spoils their reputation.

Why shouldn’t you be fooled by sellers’ requests?

Closing disputes is possible only if the seller has fulfilled all conditions. Your money was returned or the required product was sent to you.

If the buyer is fooled by the sender’s requests and cancels the dispute on his own, he risks falling for the tricks of scammers. In this case, you will not receive any money or goods. By closing the dispute independently, the buyer admits that the seller is right. It will no longer be possible to complain against him, even if he does not keep his promise and does not send the promised goods (monetary compensation).

Closing a dispute on Aliexpress - step-by-step instructions

1. Log in to your Ali account (using your username and password).
2. In the “my orders” section, you need to find exactly the product about which you and the seller are having a discussion.
3. In the order details (below) there is a “cancel dispute” icon. The dispute can be reopened and the system warns the buyer about this. But this can only be done during the buyer protection period. In addition, this manipulation will require additional actions, time and patience.
4. After confirmation that the dispute is closed, it stops.

Don’t be too trusting and rush to cancel until you have achieved your goal. Don't forget that scammers and incompetent manufacturers are everywhere. It is better to solve all problems with the seller mutually and trust the seller to resolve disputes.

What happens if you cancel a dispute on Aliexpress?

Today, the large trading platform Aliexpress offers a wide range of products. To buy the necessary things, you should read the terms and conditions of the online store, as well as other important nuances. During the ordering process, you need to take into account the method of payment, delivery of goods and customer rights. In order to protect the buyer, the official Aliexpress web portal has a special function. This option includes “Dispute”. Therefore, before you start purchasing products, we suggest you carefully read this article, where the steps are carefully described and photographs are also presented.

In the summer of 2016, the developers of a large-scale online store decided to make certain changes. A new type of dispute has appeared in the customer column. The changed format was a little confusing to some customers. Therefore, experts decided to carefully describe the features of this function.

The changes imply that a new method of dispute has been introduced. There were also buttons that should be used in accordance with the instructions.

In order to dispute with the seller, you can use the Aliexpress Shopping App. But many argue that this software limits some features. And therefore, conducting a dispute in this application is extremely inconvenient. However, it all depends on the preferences of the clients.

Basically, the application partially changes the interface, which causes discomfort. Therefore, for personal computer users, it is best to conduct a dispute through the official website.

What is a dispute on Aliexpress?

When placing an order on the Aliexpress trading platform, the seller receives the amount only after confirmation of the received parcel. In some cases, the money is transferred to the seller's account when the deadline expires. That is, the process ends after the status changes to “Completed”.

If there is no product or if you don’t like the products from Aliexpress, you can open a system called “Dispute”. In this column you can tell about all the details and make all the claims. In this case, all evidence must be provided. If the buyer is right and the product is indeed not the one that was ordered from the online store, then the system switches to the client’s side.

Do not confuse messages sent to the seller and the dispute system. These are two different things that need to be reviewed carefully.

If the seller admits the mistake and agrees with the buyer’s claims, then the dispute is closed. Therefore, after some time you can receive money into your account. In this case, the funds are transferred not by the seller, but by the Aliexpress administration itself, which is responsible.

If the seller does not agree with the buyer’s claims, then the Aliexpress administrator enters into a dispute to clarify the situation and make a final decision. The mediator plays the role of a judge and must make the right decision. The subject of dispute is always money.

It should be noted that using the dispute system for resending is strictly prohibited.

Before opening and canceling a dispute

Before you begin these actions, you should think about whether to open a dispute or not. After all, you shouldn’t enter into conflicts with the seller and the AliExpress administration over every little detail, which could waste time. It is not recommended to open a dispute if:

• track code is not tracked,
• the delivery period for the goods has not yet been completed;
• not satisfied with the quality of the product

Many buyers rely on the nobility of sellers and completely trust them. It should be noted that Aliexpress sellers do not care at all what buyers think of them. Therefore, before placing an order, carefully read reviews from other consumers. In the worst case, you will have to deal with fraud or low-quality goods.

A dispute is opened if the status is “Awaiting confirmation,” for example, when a product has been shipped or loaded.

• When opening the product list, you need to select a specific product and click on the corresponding checkbox. In the open window you can write down your complaints about the product.
• The expected decision presents two options: a refund of money or products, as well as a return of only cash.
• It is not recommended to write down the first option. After all, you will need to send the parcel back to China and at the same time pay for postage, which is not in your interests.

Cancellation of a dispute is very easy and simple. This can be done before your order expires. If you cancel a dispute with an expired protection period, you will no longer be able to take other actions. Therefore, before canceling the dispute, it is advisable to ask the seller to extend your order protection for the maximum period of time.

Negotiations with the seller when conducting a dispute on Aliexpress do not always lead to the desired result. It often happens that sellers underestimate the amount of compensation or refuse to refund money at all. The Aliexpress administration helps resolve such a conflict. The time frame for consideration of a claim is not regulated and may drag on indefinitely, depending on the complexity of the situation.

How to convert a dispute into a claim on Aliexpress

An aggravated dispute is the transfer of the dispute to the Aliexpress court under the control of a mediator. The decision made by the Aliexpress mediator is final and is not subject to further consideration.

In order to convert a dispute into a claim, you need to click the “Escalate Dispute” button. It becomes available if the seller rejects the buyer's demands. If within 15 days the conflicting parties are unable to reach mutual agreement, the dispute automatically goes to mediators. Once you have converted a dispute into a claim, you will have to be patient. answer all questions from the mediator and, if necessary, provide the required evidence. The process of considering an aggravated dispute occurs according to the principle: “Only the mediator asks questions!” The parties only respond when asked.

Statuses of aggravated dispute

An aggravated dispute can have several statuses:

• Initial familiarization or clarification of a solution (Processing);
• Waiting for other party`s response;
• Waiting my response;
• Waiting for both party`s response.

During initial review or clarification, the time frame may take from one to several weeks. The response time for seller and buyer is usually limited to 7 business days. Although Aliexpress notifies both parties of the status of an aggravated dispute via email, the buyer is advised to independently monitor the status of the claim. In this case, ignoring cannot be allowed, since if the buyer does not respond within the prescribed period or does not provide the required evidence, the dispute will be closed in favor of the seller.

Monetary compensation is discussed in several stages. At the first stage, the buyer will have to reconsider the seller's offer. To view the proposed compensation amount, click the “View seller solution” button.

You can refuse the offer by clicking the “No Thanks” button. This action will not be reflected in the dispute history. In this case, you will have to wait again for the decision of the Aliexpress mediator. When answering the mediator’s next question, the buyer can provide additional evidence by clicking the “Respond Now” button.

If you accept the seller's decision, the dispute and order will be automatically closed, and the agreed amount will be paid to the buyer within the regulated time frame.

You can view all the actions of both parties in the history of the dispute.

How to cancel an aggravated dispute?

If you decide to cancel an aggravated dispute, click the “CANCEL ARBITRATION” button. After this action, the order will be automatically closed, and the money will be transferred to the seller in full. Please note that re-sending the goods by the seller is not grounds for closing an aggravated dispute, because the final result will be known only after receiving the parcel. The dispute is closed only if the problem is resolved in your favor. For example, you received a package that was delayed in transit, and the received product fully complies with the characteristics stated by the seller. Re-shipment of the goods is expected without closing the aggravated dispute.

Decision on the claim

A decision in favor of the buyer in case of escalation of a dispute can be made in the following cases:

• The seller agreed with the buyer's request;
• The decision on the claim was made by the Aliexpress mediator.

And in the first. and in the second case, the buyer will receive a corresponding notification by email. In your personal account in the “Operations” section, opposite the corresponding order, information about the closed dispute and the amount of compensation will appear. Details of a closed dispute can be viewed by clicking on the “View data” link.

Your order status will also change. If until now the status was “Pending confirmation”, then after the dispute is closed in favor of the buyer with a refund, the status will be “Payment processing”.

You can find out at what stage the refund processing is in the “Payment” tab on the order page. In the “Refund Information” section, the fact of the refund being made and the status of this refund will be indicated. According to Aliexpress regulations, refunds are made within 7-10 business days.

Let's look at the most common situations when canceling a dispute on Aliexpress, which lead to the loss of money.

Example:
The order protection timer is running out, but the goods have not arrived. The buyer, of course, opens a dispute for a full refund for the appropriate reason.
In response, the seller puts forward a zero return decision (“No return and no refund”), with the earnest request to wait another week. And if the goods do not arrive, he will definitely return all the money.

The first mistake is incorrect cancellation of the dispute.
The buyer agrees with the seller’s arguments, but instead of the “cancel” button, he clicks on the accept button. Thus, thinking that he accepts the seller's request to wait a little longer.
But in reality, the buyer is deciding on zero returns. It is this parameter that is important. As a result, the dispute is closed and the buyer receives nothing. There will no longer be an additional opportunity to open a dispute regarding this order. Then we just have to wait and hope that the parcel was sent after all and that it will eventually arrive.

The second mistake of incorrectly canceling the dispute
The buyer agrees to wait for the parcel and, without checking whether the protection timer has been extended, cancels the dispute. If the buyer protection timer has expired, then along with the cancellation of the dispute, the buyer will no longer be able to open the dispute again. The result corresponds to the first situation.

How to properly cancel a dispute on Aliexpress?

To cancel the dispute, and at the same time retain the ability to open the dispute again, you need to:
1) Check whether the buyer protection timer has been extended. If extended for a sufficient number of days, then the dispute can be canceled. If not, you need to ask the seller to first extend the protection timer.
2) Cancel the dispute by clicking on the “Cancel dispute” button

An Aliexpress dispute is one of the forms of resolving disputes between a buyer and a seller. According to Aliexpress policy regulations, every buyer can open a dispute if he is dissatisfied with the quality of the product, did not receive the order on time or at all, the seller sent the wrong color or size, etc. In this case, the buyer can count on a full or partial refund of the cost of the goods. According to the rules of the site, the seller cannot ask to close an order until it is received or not to open a dispute in case of poor quality service. To resolve disputed orders, the seller and buyer are required to discuss further resolution of the problem, but if the seller does not agree to the terms of the refund, then the buyer is required to open a dispute to officially return the money. If the seller asks to cancel the dispute, then the buyer will not receive his money back. There are several ways to deal with this situation: accept the seller’s terms or wait for the intervention of the site administration. The correct solution to a problem depends on the situation. We will talk about what to do if the seller asks to close a dispute and how to identify an unscrupulous seller.

Dispute is a form of appealing an order on Aliexpress. Any user who is not satisfied with the seller’s product can open a dispute. You can only dispute an order when the goods have been received and their arrival has been confirmed, and also if the delivery period has expired and the goods have not been received. You should not close a dispute if the goods have not yet arrived. The seller may ask you to close the dispute, but if you have not come to a common decision, then you should wait for the dispute to escalate. If the order does not arrive even though the delivery time has expired, the buyer may request a full refund of the purchase price, and the seller must accept the terms and return the money. You can close a dispute only if the seller accepts the conditions specified in the dispute parameters. If the dispute is closed, then so is the order. If the seller acts dishonestly and does not want to return the money, you can appeal the dispute within a certain time. For each order there is a certain period for appealing the dispute. The dispute should not be closed in several cases:

• after opening a dispute, the seller did not respond to the dispute;
• the seller asks to close the dispute without compensation;
• the seller offers to return the money without a dispute;
• the seller offers an alternative solution that is detrimental to the buyer;
• the seller provided false track information;
• the order was not received in a timely manner and the seller places the blame on the transport company without the possibility of compensation;
• there is no information about the order, the seller himself extended the buyer’s protection period;
• the seller did not send the order before the end of the processing time;
• the product does not correspond to the description, the seller refuses to compensate the cost;
• The seller sent the wrong product and does not admit his guilt.

Any situation related to poor quality service or product requires resolution through a dispute. The seller has no right to demand closure of the dispute until the situation is resolved and the buyer has received compensation. In any situation that contradicts the terms of the dispute, there is no need to close it. If the dispute is not resolved between the parties, then the site administration will intervene and, based on the order history, decide what decision the seller should make.

When can a dispute be cancelled?

If the dispute is open, but the situation has been resolved, then it can be closed before a final decision is made. That is, if a dispute is opened on the basis that the parcel was not delivered on time, and then it arrives late, then in fact the seller is not to blame, and accordingly, the dispute must be withdrawn. Also, the dispute must be closed if the order parameters chosen by the buyer do not meet his expectations. When choosing a size or color, you can always contact the seller. Also, a sizing chart is provided to help you select parameters. If you did not ask for help and, based on the information on the site, chose an item that is too small for you or has a slightly wrong shade, in fact, the seller is not to blame. It is noteworthy that if the actual measurements of the clothes do not correspond to the description, then it is still the seller’s fault and you can demand a refund.

Cancellation of a dispute is possible at the initial stage of its opening. That is, if you have just started a dispute, you have 7 days to resolve the problem with the seller, after which the Aliexpress administration will intervene and independently decide on the outcome of the dispute. If during this time the order arrived or the seller offered another solution that suits you, then you can cancel the dispute. A completed dispute by the buyer can be appealed. If the dispute escalates, then after reviewing the order history, it will be closed automatically. In other cases, when the order does not correspond to the description, the seller sent the wrong thing or the package was lost and there is no tracking information, you need to complete the dispute only after it has been resolved.

Unscrupulous sellers

Promises of store owners to send other goods

If the product arrived defective or the seller sent the wrong product that was placed in the order, a situation may arise when the seller promises to send a new product. Firstly, if you need to exchange a product, you will still have to open a dispute. A “Return Only” form is provided for this purpose. The buyer returns the product to the seller, and after receiving it, sends a new one. This is a lengthy procedure, and sellers want to get money as quickly as possible, so they can offer the option that the buyer closes the dispute and the seller simply sends a new product. Secondly, in this situation the seller is at a loss, since he will receive money only for one product, but will be forced to send two. Accordingly, this is a deception. Promises from store owners to send a different product should only be accepted if a dispute has been opened and this decision has been discussed between the buyer and seller. In this case, the order history is recorded and it will not be closed during the exchange process. Also, if an exchange of goods is provided, the buyer will have to send the item received and inform the seller of the track number, and when the seller receives the first item, he will send a new item. The procedure will take several months. If you ordered one thing and the seller sent another, it is better to open a dispute for a full or partial refund, keep the item and re-order. This will be easier and more reliable, because in any case, through a dispute, you will get your money back.

Requests from sellers to confirm receipt of goods in advance

Sellers do not have the right to ask buyers to confirm receipt of the goods before the parcel arrives. This violates site policy. If the order is still in transit, the buyer must wait until it is received or the delivery period has expired before confirming receipt. If the buyer confirms receipt in advance, and the goods arrive defective, then a dispute can be opened within a certain period. After its expiration, the dispute cannot be opened. Sellers' requests to confirm receipt of goods in advance are determined by the seller's desire to quickly receive money for the goods. You should not confirm receipt until the order has actually arrived, since the site has certain regulations. First, the package arrives, then the buyer confirms receipt, writes a review, etc. If the goods are in poor condition or have not arrived, then you need to open a dispute. If you close the order in advance, the buyer's protection will be completed. Conscientious and honest sellers do not ask buyers to confirm receipt before the parcel arrives.

How to recognize unscrupulous sellers?

The main advantage of the Aliexpress website is that each user can leave feedback and their opinion about the product and cooperation with the seller in general. You can recognize unscrupulous sellers by looking at the rating and number of orders. It is rare on the site that the store has no orders at all, and the rating is not available for viewing. If the store was created relatively recently, then the rating may not have been formed yet, but if the store is a year or more old, then the lack of a rating is a serious reason to doubt the integrity of the seller. Another indicator of reliability is reviews. If there are no reviews, then it is impossible to determine the reliability of the seller. Some sellers inflate reviews using bots, and then they contain the same message repeated several times, supposedly from different users, which in reality is not the case. If a store has no reviews, ratings or ratings, then it is better to look for another store.

But if you have already become a victim of a scammer, and he does not send the order for a long time, then you can cancel it before sending it in order management. If the seller sent you the wrong tracking number, write him a private message. He could have done this by mistake, then he will give a new one. If this is a scammer, then wait until the buyer protection period expires and open a dispute. If you order from an unscrupulous seller, you can count on a full refund.

How to cancel a dispute on Aliexpress?

If you have already opened a dispute and then decide to cancel it, then this must be done before the dispute escalates. To do this, go to your personal account and open the “Returns and Disputes” section. It contains information about all disputes that are currently ongoing. While the dispute is not closed, indicate “Cancel dispute”. Then confirm the cancellation again. After this, the dispute status will change to “Dispute closed”. Make sure you really want to cancel the dispute, as once the dispute is completed, it will not be possible to file an appeal.

Is it possible to open a dispute on Aliexpress after it is cancelled?

After the dispute is completed, it can be resumed, but this is given a limited amount of time. You can appeal the decision of the dispute within 7 days from the date of completion of the dispute. As soon as you confirm receipt or close the dispute, the seller receives money for the goods. After the dispute is canceled, it is closed, so it cannot be reopened, but you can file an appeal and try to get some of the money back. This is possible if, for example, the goods took a long time to arrive, there is no track information, you opened a dispute and at that moment the parcel arrived. You have examined it and are satisfied with the product. Accordingly, there is now no point in the dispute, and you cancel the dispute. But after the first use, the product breaks. You can quickly appeal the dispute and provide evidence, then you can return at least part of the money, but after the appeal period of the dispute after the exchange expires, it is not subject to appeal.

Closing an aggravated dispute

An aggravated dispute is a dispute in which a third party, that is, the site administration, intervened. In this case, the dispute is closed if the buyer and seller do not come to a common agreement, or if the seller does not agree with the claims specified in the dispute. The closure of an aggravated dispute is carried out by the site administration. After she analyzes the terms of the dispute, she will make a final decision. Aggravated disputes are closed automatically and can be appealed within a week after the decision is made.

conclusions

Any desire of the seller to bypass the Aliexpress system is suspicious, so if the seller asks to confirm receipt of the order in advance, close a dispute, or return money for the product bypassing the payment system, do not agree to these conditions. What to do if the seller turns out to be dishonest:

Situation	Her decision
The seller asks to confirm receipt of an order that has not yet arrived	Do not agree to these terms, wait for the parcel to arrive or the buyer protection period to expire
The seller asks to cancel the dispute	Do not accept the terms, ignore the messages and wait for the dispute to escalate
The seller does not send the goods for a long time and himself extends the processing time	Cancel your order before it ships
The seller sent an old track number and the parcel is not tracked	Ask the seller to send the correct tracking number, wait until the delivery period ends and open a dispute
The seller asks to give 5 stars for a bad product	The rating is formed based on the ratings, therefore, by agreeing to deception, you are letting other buyers down
The seller asks you to write a good review	Write reviews that match your impression of the order
The seller offers to close the dispute and return the money in another way	You will not receive your money, wait for the dispute to end after the escalation

Video: why does the seller ask to cancel the dispute?

Aliexpress has its own rules that both the seller and the buyer must follow. The site provides guarantees to the seller that if the delivery time is exceeded or the quality of the goods is poor, the seller will return the money. All questions about the return of money are resolved only through a dispute. If you doubt the integrity of the seller, do not take his word for it. You can learn more about why the seller asks to cancel the dispute from the video:

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It was not by chance that I highlighted the word ON TIME and you will soon understand why. So how to open a dispute on Aliexpress? Here are step by step instructions...

First, I will analyze a typical situation when the package did not arrive. A few days before the transaction closes, you should receive a letter in your mail with approximately the following content:

Just yesterday I received a letter saying that the speedometer I ordered for the bicycle was lost somewhere along the way. Or maybe the seller simply didn’t send it, I don’t know and will never know. But I’m not worried because I’ll get my money back and here’s how you can do it.

How to open a dispute on Aliexpress?

At the beginning go to the Aliexpress website and we find the goods that were lost on the way. Opposite the product you will see an OPEN DISPUTE button:

We are redirected to the order page and here the OPEN DISPUTE button appears again. You need to check the box next to the product and click this button:

First, you will be asked: Received the goods or not? If not, then check the box and then choose according to the circumstances. Usually I write in this situation that the goods are still on the way, but the deal is already expiring.

In any case, you will need to explain what happened - in English. If you don’t know English, then just open Yandex and type the word TRANSLATION in the search, a small window will appear in which you can write in Russian and immediately receive a translation:

That's it, we described the problem, now you can press the SEND button. But you shouldn’t expect that everyone will immediately rush to solve your problem; a timer will be turned on for several days so that you and the seller FIRST try to solve the problem amicably.

If the seller does not write anything to you, and the time expires, then the second phase of the dispute begins.

How to escalate a dispute on Aliexpress?

After the allotted time has passed, the button ADVANCE DISPUTE will appear. This means that now there is no turning back and representatives of the site will decide who is right and who is wrong.

Escalation of the dispute on aliexpress

Most often, this is not that difficult to figure out, and if you are truly right, you will win the argument easily.

How to win a dispute on Aliexpress?

To win a dispute on Aliexpress, you need to provide evidence that you are right. What could it be?

1. If the goods have not arrived, then you must make sure that the track number is not tracked and the seller will not be able to prove in any way that the goods have reached you.
2. If the goods are damaged, it is better to immediately take a video or photo of the packaging of the goods at the post office. These files must be attached when you open a dispute.
3. If the product is of poor quality, then you need to do the same as in the second point, but you can take a photo or shoot a video at home.

NEVER CLOSE A TRANSACTION UNTIL YOU ARE SURE OF THE QUALITY OF THE PRODUCT!

If the deal has already been closed, but the product turned out to be of poor quality, then all is not lost. You need to open a dispute with the seller within FIFTEEN days.

If you didn’t have time to do this, then say goodbye to the money; it will be difficult to do anything.

How to close a dispute on Aliexpress?

What if you reached an agreement with the seller and he is ready to pay you a penalty? In this case, you can close the dispute, as there is a special button for this:

But do not close the dispute until the seller fulfills his promises, since then it will be difficult to return everything back - you CANNOT open a dispute twice!

As you can see, opening a dispute on Aliexpress is not a tricky matter, everything is done simply and conveniently. The site has millions of customers and has accumulated vast experience in such matters.

If you have questions or don’t know what to do, write in the comments, I’ll help in any way I can….

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