The article describes ways to solve problems associated with the lack of display of basic Tricolor channels.

The Tricolor company provides its customers with the opportunity to watch free TV channels if they have the appropriate equipment. They are called basic. The package contains 20 general purpose television channels, radio stations, information channels and a channel broadcasting in a teleshop format.

TV channel	Radio	Info	Teleshop
First channel	Vesti FM	INFO channel	Shop 24
Russia 1	Lighthouse	Promo TV
Match	Radio Russia	TV TV
Russia Culture		TV instructor
NTV
Channel 5
Russia 24
Carousel
TVC
RenTV
STS
Home
TNT
WORLD
Friday
Star
MUZ TV
OTR
TV3
SAVED

Broadcasting of free general purpose channels is approved at the legislative level. But sometimes the list may change.

It is worth considering that access to free channels is provided when connecting to paid packages.

Information channels are broadcast by the operator himself. They show information about Tricolor services, ongoing promotions, and troubleshooting methods.

Teleshopping allows Tricolor subscribers to make purchases without leaving home.

Reasons why basic channels are not shown

Subscribers may encounter the problem of lack of broadcasting on basic channels. The message “No signal” appears. An error is possible in different cases - bad weather, settings failure, equipment malfunction or malfunction, subscription has expired. The causes of equipment problems are divided into categories:

• No power supply or incorrect completion of automatic settings;
• Reset recent settings;
• Incorrect installation of the smart card;
• Unconfirmed data;
• The software update did not occur;
• There is no fee for the package provided;
• Broken cable from the dish to the receiver;
• Preventative work.

Don't panic when a problem occurs. It can be resolved in a short time if you approach the solution correctly. But sometimes the reason for the lack of signal may be due to other factors.

For example, television broadcasting may be interrupted due to the use of outdated equipment. Then you should consider replacing your existing receiver.

Ways to solve the problem

The solution to the problem of the lack of television broadcasting of free channels is to check that the cable is connected correctly. If everything is connected correctly, then other steps should be performed.

Checking the correct operation of the equipment

To check the functioning of the equipment, you must perform a reboot. Execution scheme:

After restarting, the equipment returns to normal operation. If this does not happen, then you need to click on show the information channel (should be shown regularly). If there is no TV broadcast on the info channel, you can judge that the setup functions have failed. You should proceed to the step of resetting the settings to factory settings (installed by the developer).

Resetting the receiver to factory settings

The provider recommends using the reset operation in all difficult TV viewing situations. When you return to the original factory settings, the equipment starts working again in most cases. Scheme for resetting configuration functions:

It is worth considering that in the case of the end of the paid subscription period for the tariff, the basic list of TV channels is sent to the end of the entire list. That's why they are located after channel 100.

If the above steps do not help, it is necessary to check the cable run from the dish to the receiver. And also pay attention to the strength of the plate and its orientation. If a break or orientation violation is detected, adjust the dish and search for TV channels again.

Software Update

In order to improve display and protect against unauthorized access, the provider recommends regular software updates. If this operation is not carried out on time, the broadcast of TV channels may be stopped. The software update should be carried out when a new version of the system software is released, so that further channels can be shown.

Do not turn off the power while updating the software.

To update, use the “Updates” item in the receiver menu. The progress of the operation implies that the equipment is turned on to prevent partial overwriting of files. Accidental overwriting will result in equipment malfunction and loss of broadcasting.

Smart card reading error

If there is no number, the device cannot recognize the card being used. This is due to incorrect installation of the card in the card reader, a malfunction of the card reader itself, a discrepancy between the card inside and the software used, or a breakdown of the receiver.

Read more about the problem with the smart card - .

After checking that the card was inserted correctly, the ID number should appear. Otherwise, you need to check the functionality of the smart card (on other equipment) or rule out malfunctions in the receiver.

Data not confirmed

Confirmation of data is required if the user has not done so previously. To confirm them, the subscriber can use the services of a personal account on the Tricolor website or make a call to technical support, where the operator can confirm the ID number and contact information.

Basic channels do not work, information channels work

If the information channel shows, then the problem of the lack of television showing of basic channels arises due to non-confirmation of the subscriber data or the invisibility of the smart card. Data confirmation was described above. The visibility of the card is due to its correct installation in a working card reader. Information on solving the problem that appears due to the inability to read the card was indicated above.

Change in price for the basic package

The company may change the prices for the packages provided, which will affect the lack of broadcasting of TV channels. Prices for new tariffs are provided for both newly connected subscribers and those who have been using the company’s services for a long time. The information channel warns about changes in tariff policy, so the subscriber must deposit the required amount into the account on time.

Tricolor trick (basic channels do not work due to the fault of the provider)

The Tricolor company offers subscribers to pay for the package provided in installments. If this payment method is chosen, the combined amounts are paid before a certain date. If there is insufficient funds in the subscriber's account, the company does not guarantee the television broadcast of basic channels.

Also, if the contract is unilaterally terminated, the user may lose access to viewing basic TV channels. After all, the contract states that the provider is not responsible for the correctness of broadcasting free channels.

If all methods have been tried and the problem is not solved, then you should contact support. The operator will explain what to do in such a situation.

Error “0” in the operation of Tricolor TV television receivers indicates the absence of a signal or its low quality. With this error, receiver users do not have access to watch TV channels. It is often accompanied by a message on the TV screen “DRE Encoded Signal”.

Causes and solutions

Error "0" can occur for several reasons:

• Operation failure due to short-term power failure. Solution: you need to reboot the receiver by turning it off for 3-5 minutes;
• The subscription period for Tricolor TV services has expired. You can check its status on the website in the subscriber’s personal account;
• The device software does not detect the activation key. This happens when the receiver is left idle for long periods of time. Solution to the problem: you need to leave the device turned on for several hours, it is not necessary to turn on the TV;
• Resetting the receiver settings to factory settings can also fix software problems. To do this, it is not necessary to call a specialist; after resetting, the receiver itself will find all TV channels using auto search;
• Malfunction of certain equipment components. It is not possible to solve this problem on your own; the subscriber must contact technical support by calling 8 800 500-01-23 for detailed advice.

Error “0” may occur when the signal from the satellite is weak, due to the characteristics of the area in which the receiver is operated.

To avoid these problems, you need to pay for a subscription to the company’s services on time, avoid long-term downtime of the device, and use the receiver with caution when there is a high probability of problems occurring in the electrical network.

Failure of satellite TV equipment cannot always be explained by visible reasons. One of the most striking examples of such problems on Tricolor TV is Error 0. Most often, a message about it appears after a long period of equipment downtime. Why this happens and how to restore access to broadcasting - let's try to figure it out.

What does the error mean?

After the receiver has been idle for a long time, some general settings failure may occur, preventing the device from connecting to the satellite. This is exactly what error 0 reports. What happened? There are two options:

• the activation keys were reset on the set-top box;
• The signal quality has deteriorated or its level has decreased.

Most often, the cause of the problem lies precisely in resetting the activation keys.

Why do activation codes disappear?

When the receiver is working, it constantly maintains contact with the satellite and regularly receives activation codes from it. Thanks to these codes, it can perceive the signal frequency set in the settings and receive data. Codes are updated at certain intervals and must be current for normal operation of the equipment.

If the console has been idle for some time, the commands it previously received become obsolete, and it cannot receive new ones. Accordingly, the operation of TV becomes impossible. As a result, error 0 appears on Tricolor, which means the need to update the keys.

Important! Typically, it is enough for the equipment to stand idle for about a week to lose the relevance of activation commands.

Balance check

Typically, subscribers associate the occurrence of any broadcast failures with the state of their personal account. And after checking the availability of funds on it, they ask questions to technical support or users of the Tricolor forums: “Error 0, what should I do if I paid for it, but the TV does not work?” Despite the fact that we explained the reasons for the failure above, it would be useful to check the payment status.

How to check my account?

You can check your personal account balance in the following ways:

• in the subscriber account on the operator’s website;
• telephone support.

If there is a minimum amount of money left in your account, you should top it up. Otherwise, during the time it takes to eliminate the zero error, the balance of funds may run out, and access to the broadcast will not be restored.

Checking the signal level and quality

After making sure that your account balance is normal, you need to check the status of the satellite signal. If its level is insufficient, the receiver will not be able to update the activation keys and return to normal operation. To carry out the check you need:

• press the i button on the set-top box control panel;
• make sure that the readings of the scales that appear on the screen are at least 80%.

If the values ​​of at least one scale are below the specified norm, the antenna should be adjusted.

How to set up an antenna?

To set up the plate, we recommend enlisting the help of someone in your household. One person will change the position of the antenna, the second will monitor the change in the level of the scales on the TV screen. You need to rotate the antenna in increments of 5-7 seconds. It is recommended to change the position by no more than 3 mm at a time.

Recovering activation keys

What if the antenna is working normally, but the message “No access to view error 0” does not disappear on the screen? Tricolor recommends updating activation codes. Even if there was no equipment downtime, it would be worthwhile to do this. And if the receiver has been disconnected for more than three days, this is a mandatory procedure.

Automatic update

Typically, the satellite sends fresh activation commands to all set-top boxes as soon as it enters their location area. To help the receiver accept the sent information, we recommend doing the following:

• reboot all television devices (both set-top box and receiver) for power supply;
• turn on the equipment and let it boot completely;
• go to any encrypted channel;
• Leave the set-top box turned on for up to 8 hours.

If the subscriber has a standard set of equipment installed, the TV can be turned off during the update - just the set-top box is enough. If a failure occurs on the receiver with, the TV should also remain on.

Important! Typically, new activation commands arrive at the device within 3 hours. But the operator states the recommended procedure time is 8 hours. Before this period, no actions (re-requesting commands, calling technical support, etc.) should be performed.

Manual request

If the subscriber has waited the required time, but the codes have not arrived and error 0 on Tricolor persists, how can I fix the failure? You can request the codes again manually:

• through the subscriber account on the website;
• by calling technical support.

If even sending the commands again did not help, all that remains is to call Tricolor technicians to your home for a more detailed investigation of the problem.

There are external and internal reasons for the lack of Tricolor TV signal. The user can independently identify and eliminate them.

The message “No signal” when using Tricolor equipment appears due to several reasons. They come in two types:

• External – not associated with Tricolor receiving equipment;
• Internal - depend on the breakdown of individual parts, malfunctions in equipment operation, or changes in settings.

External and internal problems are solved in various ways.

External reasons

The group of external problems includes:

1. Weather;
2. Preventative work;
3. The appearance of obstacles in the path of the satellite signal to the dish.

You can determine them yourself. And the solution depends on the situation.

Internal problems

Internal reasons differ from external ones in that they are related to the Tricolor equipment itself. This group includes:

1. The video signal source on the TV is incorrectly selected;
2. Damage or detachment of the cable;
3. Settings functions failure;
4. Problems with the receiver;
5. Converter failure;
6. Antenna malfunction.

Internal problems are often solved without the help of specialists.

How to independently determine the reason for the lack of signal

If a notification appears on the TV that there is no signal, you should check that the video source is selected correctly using the TV remote control. Many remote control models have an “Input” or “Source” button. After clicking on the corresponding button, select the input where the antenna connector is connected.

If no changes are made, the user must ensure that power is supplied to the receiver. There are situations when the “on” indicator is on, but the device does not function. You need to unplug the power plug and wait a minute and turn it on again. It is also necessary to check the serviceability of the cable connected to the receiver.

Bad weather conditions cause the signal to be absent or weakened. They can also cause the antenna to malfunction when it moves from its original position due to wind, snow or rain. Re-adjusting and firmly securing the plate will result in the display resuming.

Check if the satellite dish is damaged.

Preventative work carried out by the Tricolor service affects the lack of signal. If the user has not seen the notification about this work, then you can look at the company’s official website or call the customer service.

Possible reasons for the lack of signal and solutions to problems

The resumption of television broadcasting of Tricolor TV depends on the nature of the problem contributing to the lack of signal.

The antenna is out of whack

The antenna gets knocked down due to bad weather or poor fastening. Long-term use also leads to changes in position or deformation. To find out, you should check the rigidity of the fastening. If a loose fastening is detected, you need to adjust the position of the dish, while monitoring the signal level on the television screen (the “Settings” menu, where the information banner is displayed.)

It is necessary to change the position of the plate slowly in the horizontal and vertical plane in increments of 1 cm, observing a time range of 3-5 seconds.

When a signal is detected, fine-tune so that the fill level of both scales (quality and signal) is greater than 70-80%. Finally, tighten all the bolts firmly so that the plate is in a stable position.

The cable has come loose from the receiver

The cable detachment from the receiver is detected when inspecting the connection. The cause can be eliminated by checking the F-connector for damage and tightening the contacts tightly.

The problem is in the receiver

The receiver is responsible for receiving the signal and transmitting it to the TV. To check its serviceability you need to use a working antenna. Such an antenna can be found among neighbors, relatives, and friends who use Tricolor services.

After connecting to a working dish, the signal that appears indicates the serviceability of the equipment. The absence of a signal confirms the fact that the receiver is broken.

The receiver is repaired at a service center. If the device is unsuitable for repair, it must be replaced.

Converter failure on the plate

The converter located on the plate receives the signal from the mirror. If exposed to constant external influences, it may fail. If all other reasons have been analyzed and excluded, then the lack of signal is caused by a broken converter. A visual inspection will not help identify the problem.

This can be detected by installing a working converter. The item is purchased at the sales center. Replacement process:

• Remove the old converter;
• Install a new element without turning the plate;
• Check the signal level and quality on the TV screen;
• If the scales are not filled enough, adjust the signal by rotating the plate in the horizontal and vertical plane.

If the user is not sure that the converter is broken, then you can call a technical support specialist. After examining the device, he may suggest replacing it. Usually specialists bring new converters.

Damage to the cable or cable connections

Having visually detected damage to the cable, you can replace it or repair the break. To work, you will need two F-connectors (if one is damaged), a connector, insulating tape, a knife, and pliers. Gap repair scheme:

If no obvious damage is found, you should check the cable with a tester. This will help check for hidden problems. If the cable is damaged again, it must be replaced.

Weather

In rainy, snowy weather or when thunder or lightning strikes, the quality of signal reception deteriorates. Therefore, a “No Signal” message may appear. You can try turning off the equipment and turning it back on after a few minutes. If the problem does not go away, then you should wait for good weather conditions.

Clear the plate of snow and ice regularly.

Wet snow can cause ice to form on the dish, which interferes with satellite signal reception. By carefully removing the ice, the signal quality improves.

If the weather has improved, but the TV does not show, you need to check the fastening of the dish. Strong gusts of wind and heavy rainfall can loosen the side joints. The result will be a deviation of several degrees, resulting in no signal. Then you need to re-adjust and configure the TV display.

What to do if the signal is weak and unstable

Weakness and instability of the signal appears due to factors:

• The cable connection between the antenna and the receiver is loose;
• There are damaged cable sections;
• The plate has become loose;
• Tree branches are in the way;
• The receiver is outdated.

After a visual inspection of the cable and plate mounting bolts, the problem can be eliminated. If overgrown tree branches are in the way, they need to be cut down. The outdated receiver model is replaced with a new device.

What to do if the message no signal appears only on some channels

The cause can be resolved by updating the channel list:

The new list of channels will be displayed on the information TV channel.

The appearance of the message “No signal” indicates a malfunction of the equipment. Having found out the cause of the failure, the user can make attempts to eliminate them. You can also contact the Tricolor technical service, where a specialist will help solve any problems that may arise.

Real problem solving experience

Tricolor TV company is the largest operator of digital satellite television in Russia. Typically, its broadcasts are distinguished by a stable signal, good quality and clarity of image and sound, but unfortunately, its work sometimes experiences failures and errors, both related to the operation of the equipment and those that arise during the use of this service. Such errors include error 0, indicating lack of access to watch TV channels.

The reasons that caused error 0 to occur can be very diverse. Quite often the reasons for the appearance are:

• The subscription to the Tricolor TV service package has expired;
• incorrect installation of the access card or remote access module in the receiver;
• long-term non-use of the receiving device;
• poor satellite signal quality;
• failures in the power supply system;
• failure in satellite dish settings;
• receiver overload.

How to fix

In some cases, you don’t need to do anything to fix it; just wait a few minutes and the error will go away on its own. This often happens if the lack of access is due to poor satellite signal quality or power surges in the power supply system.

Before looking for deeper reasons, you need to check your subscription expiration dates. If your subscription has expired, you need to renew it. After renewal, the error will disappear and access to the channels will be restored. The check is carried out in your personal account on the official website of Tricolor TV.

If error 0 is present, you must also check the availability of the card or remote access module. This can be done by pressing the NoID button on the receiver's remote control, and the smart card number should appear on the TV screen. If the number is not displayed, you need to disconnect the card or remote module and connect it again after a few minutes.

To eliminate error 0, which arose as a result of a long-term shutdown of the receiver, it is enough to turn on the receiver and leave it running for several hours, although the broadcast usually resumes within one hour.

Sometimes the problem is caused by the incorrect position of the satellite dish. It can be eliminated quite easily by correctly installing and fixing the antenna in the desired position.

Fixing the error through a software update

If access to Tricolor TV channels is not restored using simple methods, there is a need to eliminate errors in the receiver’s software. To do this, you need to reset the receiver parameters to factory settings. This is quite easy to do. Using the remote control, in the receiver menu you need to select the “Settings” section, go to the “Factory settings” item and confirm their installation. After restoring factory settings, the receiver must be rebooted.

Error 0 can also be caused by unupdated software. You can update the receiver's firmware either independently by downloading the current version of the software from the official website, or with the help of a Tricolor TV employee.

If all of the above methods do not bring results, you need to contact the company’s technical support service for help and, with their help, fix the problem or call a service specialist to your home.

The problem does not pose any danger to the operation of the receiving device, but most likely serves to establish the fact that there is no access to TV channels. The error can be easily resolved on its own.