Nova Poshta has a good reputation in the parcel delivery market. The company offers high-quality and reliable translation of: letters, correspondence, parcels, parcels and other cargo. Nova Poshta has reached the international level and offers sending parcels and other cargo abroad to more than 200 countries around the world.

In addition to the delivery service to other countries, clients have the opportunity with Nova Poshta to buy things in online stores in other countries.

The company has a large number of branches located throughout Ukraine, there are more than 2,500 of them in all regions of the country.

Monitoring of shipments via Nova Poshta

Customers often prefer to use this particular delivery service because there are rarely queues and consumers are served more quickly and efficiently compared to other post offices.

Sending a parcel using the services of Nova Poshta is quite easy. You need to come to the branch, bring the parcel you are sending, and fill out a certain form. You don’t have to go anywhere, but call a courier home who will pick up the shipment.

Each client can track the route of the parcel via Nova Poshta. When a shipment is issued, it is assigned a specific digital number consisting of 11 or 14 characters. The number starts with the numbers 1, 2 or 5.

The sender, having notified the recipient about the shipment, gives him an individual code, so the recipient will be aware of the movement of the parcel.

On the company’s website, the client can track the movement of the parcel; to do this, enter the track number, it becomes clear:

• what is the status of the parcel;
• its location;
• arrival date;
• what point does the departure come from?
• destination;
• delivery method;
• form of payment, amount;
• other data.

Addressees can pick up the parcel at the post office or the courier will bring it home. To receive the parcel, the client must have a passport or international passport, as well as an invoice number.

To track your parcel you need to take a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track postal item"
3. Click on the "Track parcel" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the latest status.
6. Forecasted delivery period is displayed in the track code information.

Try it, it's not difficult ;)

If you do not understand the movements between postal companies, click on the link with the text “Group by company”, which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text “Translate into Russian”, which is located under the tracking statuses.

Carefully read the "Track Code Information" block, there you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame with the heading “Pay Attention!”, carefully read everything that is written in it.

In these information blocks you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the destination country, in this case, tracking the parcel becomes impossible after the parcel is sent to the destination country / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived in Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery Time Calculator"

If the seller promised that the parcel would arrive in two weeks, but the parcel takes more than two weeks, this is normal, the sellers are interested in sales, and that’s why they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the status of the parcel “the item pre-advised” / “Email notification received” does not change for several days, this is normal, You can read more by following the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail items.

If your previous orders arrived in 2-3 weeks, and the new parcel takes more than a month, this is normal, because... Parcels go on different routes, in different ways, they can wait for 1 day to be sent by plane, or maybe even a week.

If the parcel has left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who is delivering the parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, scan, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Reception / Export / Import / Arrived at the place of delivery, etc., you can look at the breakdown of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you do not understand anything, read these instructions again, and again, until you are completely clear;)

"Nova Poshta" is a company in Ukraine, founded in 2001, providing express delivery services for goods and documents for individuals and businesses. Thus, over a short period of time, the network acquired the features of a postal giant in Ukraine. Today, there are more than 2,300 branches in the country through which cargo is delivered. In addition to local delivery, the company also provides a targeted delivery service in 28 thousand settlements!

Track your Nova Poshta parcel

Methods for tracking parcels on the territory of Ukraine include the simplest options using the parcel track number. The track number is assigned individually for each shipment and may contain various numbers:

• parcels with 11 or 14 digits transported domestically;
• 13-digit numbers on international parcels or cargo.

To check the status of the movement of cargo, as well as its location, you must enter the original number on the Nova Poshta portal, which has the ability to check international parcels.

Parcel tracking is carried out in an automated way by entering in the “tracking number” column the number indicated in the upper left corner of the document.

How to find a parcel by Nova Poshta track number

In order to find out the location of the new mail parcel, you will need the TTN - the invoice number, which contains delivery information. The sender of the parcel has this invoice with him, which he receives at the time of sending the parcel. The TTN number is located in the upper left corner of the invoice. This code is the Nova Poshta tracking number, which you can enter into the parcel search field on our website or on the official Nova Poshta website.

AliExpress Nova Poshta parcel tracking

To clarify the parameters of cargo and transportation within the country, you need to look at the numbers of the bill of lading and declaration. From 11 or 14 digits of the TTN number you can find out about the type of delivery of the parcel. For online stores, parcels begin to be numbered with the number 2, and for courier companies with 1.

For delivery from foreign countries, including the USA, Europe, China, Poland and the Baltic states, a special 13-digit invoice tracking number is used. To track foreign parcels on the Novaya Poshta portal, you must enter the tracking number and mobile phone numbers.

According to international standards, international parcels are marked using the abbreviations of the countries from which the cargo arrives. For parcels from the USA, the designation US is used. To clarify the type of parcel, the first two letters were introduced, placed at the beginning of the code, which symbolize the type: parcel, letter, express parcel. All data on international parcels is entered in accordance with the rules of the customs union. For goods from China, the short designation will include two letters - CN, which correspond to the name in English of the state.

How can I track Novaya Poshta's cargo by last name?

Unfortunately, today there is no way to track a Nova Poshta parcel using only the last name. Tracking is possible using the TTN number. If for any reason the sender does not provide you with the number, then in most cases the carrier independently sends this number to Viber or SMS.

If you are the sender and you need a parcel number, then, together with your passport and telephone number that was indicated in the shipment, contact any Nova Poshta branch to restore the TTN.

How to find out where a Nova Poshta parcel is located?

To check the location of the cargo, enter the cargo number in the field at the top of the page and click the button. You will see the warehouse number or the shipment route.

It will not be possible to find out more detailed information (for example, to see with an accuracy of ten meters where exactly the courier or the NP car is now).

How to track a Nova Poshta parcel by phone?

Now this is impossible. On the official website, Nova Poshta asks for a phone number along with the TTN number and only in order to provide more detailed cargo tracking results.

How to track a Nova Poshta parcel via SMS?

If you do not want to track your Nova Poshta parcel online and it is more convenient for you (or necessary if you are not connected to the Internet), do this using SMS.

Then send an SMS to number 4404, in which you must indicate the express invoice number. You can read more about this service on the official website of Nova Poshta - SMS Tracking.

What should I do if the delivery time specified during tracking has been exceeded, but the parcel has not yet arrived?

In this case, the recipient must contact the carrier - Nova Poshta - directly and find out what caused the delay. You can do this by using the free phone number 0800500 609. Usually, when the delivery time was exceeded due to the fault of the courier company, at the time of receipt you can write a statement, giving you the opportunity to receive monetary compensation for the inconvenience caused.

Why does the website indicate that the parcel is already at the department, but the SMS message has not arrived?

Nowadays, a very popular method of notifying users about the arrival of a shipment is not only mobile communications, but also the Viber messenger. So try opening this application on your phone - perhaps a message from Nova Poshta is waiting for you there. In any case, it is not necessary to wait until you receive an SMS - if during tracking you see that the parcel is already waiting for you, then you can safely go to your branch and receive the cargo.

What documents are needed to receive a Nova Poshta parcel?

Depending on the declared value of the cargo, the conditions under which you can receive it vary. If the amount does not exceed 5000 UAH, then all you need to receive is to know the track number of your shipment. If the amount is greater, the relevant document that will allow you to issue the shipment is:

• all types of passports of a citizen of Ukraine (including foreign, diplomatic or official).
• passport of a foreign citizen.
• driver's license.
• pensioner's ID.
• student or military ID.

Can I inspect my shipment before paying for it?

Nova Poshta strongly recommends that each client, regardless of the value of their parcel, review it at the branch. Situations during delivery vary, so it may happen that the contents of the shipment are damaged or do not meet your expectations. Only if, in the presence of a department employee, you check whether everything is fine and whether you are happy with everything, in the event of any problematic situation, it will be possible to quickly solve it. In all other cases, no claims will be accepted.

Why does the website indicate the amount for delivery of the parcel, but I have already paid everything to the sender?

When tracking, the company indicates as a reference how much delivery of each item will cost. This is done for the convenience of both the sender and the recipient - you can always be sure that all the information known to you was correct. Therefore, if you have already paid for shipping, the second time you receive it you will not need to pay the same amount - the sender did this for you.

How can I change the final delivery address of my shipment?

There are a wide variety of situations in life, some of which lead to your package requiring redirection and a new delivery address. You can do this as follows:

• You can contact the company by phone 0800500609 and voice your desire for this option. The operator will then tell you what next steps you need to take.
• you can fill out an application (you can print it here https://novaposhta.ua/uploads/misc/doc/Form_Readdress.pdf), and use it to change the delivery address.

The required document in order to carry out forwarding is a passport (domestic or foreign). This service is available to both the sender and the recipient.

Nova Poshta tracking statuses

To properly understand the status of your parcel, pay attention to the table below. Each status is assigned a delivery status designation.

History of the creation and development of Nova Poshta

The history of the formation and development of the Novaya Poshta company is quite fascinating. Initially, the total number of personnel of the future giant did not exceed 7 people, and the starting capital was 7 thousand dollars!

Just 15 years ago, in Ukraine, the main cargo carriers were minibus drivers or train conductors... During the first three years of the business’s existence, it was difficult for a small number of personnel to promote nonsense to the masses. Ukrainians were distrustful of people they did not know. Citizens had to mentally restructure, gradually moving away from the already familiar scheme: cargo, bus driver, recipient.

Over the next 2005 - 2006. The company now has both regular customers and competitors! The business owners themselves claim that it was then that a turning point came in the development of the company’s service. Thus, Novaya Poshta achieved authority. It was then that the network began to expand throughout the country. Thus, head offices appeared in Kyiv and Poltava. New branches appeared like mushrooms after the rain!

For the period 2007 – 2008. The company has already been represented in all regions of the country! Since 2009, Nova Poshta has begun to develop at a phenomenal pace, annually increasing the number of delivered parcels by three! The number of representative offices and delivery points increased proportionally. In the same year, the business took first place in the ranking of express delivery in Ukraine.

Currently, the company continues its sustainable development, showing encouraging results!

Services provided by Nova Poshta

The postal company offers a wide range of services. The client has the opportunity to use:

• Fast delivery of parcels to any point in Ukraine;
• Cargo storage service;
• Return delivery of documents;
• Redirection;
• Redirection;
• Parcel packaging service;
• By money transfer;
• SMS tracking.

Also, international delivery of goods is widely popular; this service is provided by Nova Poshta International LLC.

Nova Poshta parcel tracking

The company's logistics are quite developed, and tracking shipments will not be difficult. All movements of the parcel are recorded online and sent to the Nova Poshta website.

How to do it? In the “Invoice number” field, you should indicate the relevant data that can be written out from the express invoice form. In the next field, enter the mobile phone number of the sender or recipient, and click on the “Find” button. As you can see, everything is simple!

What if the package is not tracked or not delivered?

To properly resolve the issue, you should use the feedback service at https://novaposhta.ua/ru/contact. And they will definitely help you!

Nova Poshta is the leader of courier services in Ukraine. Using the Nova Poshta cargo tracking service, you can easily track the process of transporting your cargo online. To do this, you only need the number of the consignment note issued when the cargo was sent and access to the Internet.

How to find out where your package is online:

Enter the track code, click “track” and find where your package is located.

What is TTN in Nova Poshta

A consignment note is a document intended for the movement of inventory items during transportation. TTN, as a rule, is formed by the shipper. The TTN number is the tracking number for tracking your parcel and consists of 12 or 14 digits.

Examples of New Mail TTN numbers:

2 XXXXX XXXXX (XXX)

5 XXXXX XXXXX (XXX)

In order to understand what difficulties may arise with tracking cargo using the Novaya Poshta service, we will consider various options for registering a CTN using the example of the above number options.

Declaration whose number starts with 1, is issued when the cargo is transferred to the courier. In this case, the consignment note has already been reserved, but its registration is carried out only at the time the courier arrives at the post office. According to the regulations, registration in this case is carried out during the day. Therefore, tracking the shipment until it is registered in the system is not possible. Thus, the sender and recipient, knowing the CTN number, will not be able to see information about the status of the sent cargo during the designated time.

Declaration, the number of which begins with 2, is issued online. In this case, the time of actual delivery of the cargo to the post office does not coincide with the registration of the TTN in the system. And since the shipment of cargo is registered in the system only after the parcel is delivered to the warehouse, at this stage neither the sender nor the recipient will be able to track the shipment using the existing TTN number.

Declaration whose number begins with 5, is issued at the time of registration. That is, the client delivered the parcel to the post office and received a TTN. Accordingly, the cargo was immediately registered in the system, which means that the shipment can be tracked already at the initial stage.

When tracking cargo by Nova Poshta, you should also take into account the remoteness of the agent branch. As a rule, branches located in small towns do not have their own base. In this case, registration takes place within several days, depending on the frequency of shipments from the branch.

How to track cargo on the Nova Poshta website

To track all postal items, including cargo, Nova Poshta has created an online parcel tracking service using the TTN number. In order to track the parcel, you first need to open it. In the “Invoice number” field, you should enter a 12-digit or 14-digit TTN number.

After clicking the “Find” button, the service will provide all the information about your cargo from the invoice database.

Cargo condition statuses on the Nova Poshta website

When tracking a mail item on the Nova Poshta website, in addition to the statuses “Received” and “Not Received”, the service can provide the following information:

Wrong number– In this case, check that the number is specified correctly according to the TTN format. It is also recommended to pay attention to the time of registration of the cargo in the system; you may have to be patient and wait a while.

Electronic document under processing – This status is usually due to a delay in online processing. If the situation does not change after some time, the sender is recommended to contact the Nova Poshta office from which the cargo was sent.

Arrival date– The arrival date is the estimated date of receipt of the cargo at the warehouse (according to the Nova Poshta schedule) in the recipient city.

Where now– This status appears when the shipment status is “Not Received” and indicates the current location of the cargo. Possible options for providing information about the status of the shipment:

• Located in the city of departure;
• Heads to the receiving city;
• In a transit warehouse;
• Cargo at the main warehouse in the receiving city;
• Sent to the receiving warehouse or for targeted delivery;
• In stock;
• Registered;
• Expect to move;
• In the agent's car;
• You can receive it.

Where - The name of the locality from which the shipment originated.

Delivery option – Final destination (to the warehouse, to the door).

Where - Name of the recipient's locality.

Stock– when choosing the final point of departure – to a warehouse, this point indicates a specific warehouse for cargo delivery.

Return delivery – When specifying return delivery, receipt of the cargo involves the registration of a new shipment at the return address.

Cash on delivery – This is the amount that must be sent to the sender of the cargo upon receipt of the shipment. The cash on delivery amount does not include the cost of shipping the goods and the cost of transporting money.

Pays for transportation– this paragraph provides for the indication of the person who must pay for the cargo transportation services provided by Nova Poshta. As a rule, this is the sender or the recipient.

Delivery payment form – Cash or non-cash payment.

Description of cargo– When sending, a brief description of the contents is indicated.

Amount to be paid– the cost of Nova Poshta services for transporting the corresponding cargo.

Return delivery TTN number – If there is a return delivery, the registered TTN number is indicated for further tracking.

Parent document number (TTN)– Cargo number.

If your shipment was not delivered on the specified estimated arrival date, you can contact the Nova Poshta support service. For late delivery, the sender has the right to demand monetary compensation in the amount of 20% of the cost of transportation for each day of delay, however, the total amount of compensation cannot exceed 100% of the total cost of transportation, excluding the amount of the commission.

Nova Poshta is a leading service in the market of courier and transport services in Ukraine. One of the important and popular services is tracking of cargo sent by the carrier company Nova Poshta. To track the package- means to find out about its location, status, dispatch date, route, delivery option, description of the cargo and other useful information.

There is no need to wait for a notification from the post office. Working with the service is simple: in a few seconds you will receive up-to-date information regarding shipments both within Ukraine and abroad.

Where is the parcel?

To find out where the package is, select one of the available methods:

• search form on the site;
• official website of the carrier company;
• popular SMS tracking service;
• call the support hotline and get the information you need from the operator;
• Find out the latest information from the manager of your nearest branch.

How to track cargo using a consignment note?

To find out where the goods are being shipped, recipients and senders need the bill of lading number, or TTN in short. The sender receives such data when processing documents at the branch. The declaration consists of 11 or 14 numbers, which are shown in the upper left corner of the document. These numbers are entered into the “Tracking number” column and click “Track”. And within a couple of seconds the exact location of the cargo is known.

Express waybill TTN

How to find a parcel?

After receipt of the NP warehouse, the order is entered into the database, processed, and assigned a digital internal code of the organization - a declaration number or bill of lading (Bill of Lading) number, which is reported to the sender. The TTN code consists of 11 or 14 digits and starts with "1", "2" or "5":

• the number “1” at the beginning of the declaration is assigned to the cargo transferred by the sender to the company’s courier;
• if the number “2” is at the beginning of the declaration, the invoice is sent online before the parcel arrives at the “NP” warehouse (such TTN is assigned to shipments of online stores);
• the number “5” at the beginning of the invoice indicates that the item was delivered to the department directly by the sender, the declaration was issued on the spot, simultaneously with its arrival at the warehouse.

How to check by number?

To check the shipment, you must indicate in the search form one of the information: code of the trade bill of lading, telephone number of the recipient (sender), last name of the recipient.

Branches in Ukraine

By going to the “branches” category, everyone will find the desired branch. The customized interface allows you to do everything quickly. The organization's network includes 2,114 branches, 1,847 parcel terminals throughout Ukraine. The number of employees exceeds 22,000 people

Every year the number of shipments increases significantly. 2016 - 100 million items, 2017 - 130 million

Visit the official website

On the carrier's website you can obtain information regarding the services provided. A special form that allows you to track the shipment is located at the top left of the main page of the site.

To check, you need to select the “Track” function, enter the invoice number and phone number in the form that appears, and click the “Find” button.

Customers using the “Personal Account” service, in addition to bonuses and additional services, can quickly track shipments - just log in, enter your personal account and select the tab of interest.

In addition to the location of the cargo, the organization’s website contains data about it.

International Delivery Tracking

Nova Poshta International LLC provides delivery services from abroad - from popular trading platforms in China (aliexpress, taobao), the United States (ebay), Germany (zalando, bidclash), Poland (allegro), and the Baltic countries. Tracking of foreign shipments is distinguished by the presence of an international tracking number or air waybill.

After crossing the border, passing through customs control and arriving at the warehouse of the courier service, the parcels are assigned the internal commodity and transport code of the carrier company.

International tracking number is an alphanumeric code consisting of 13 characters. The code is assigned in accordance with the requirements of the World Trade Union and contains encrypted data about the delivery method and the sending country. The two letters located at the beginning of the code indicate the type of shipment (parcel, letter, express parcel, etc.). The last two letters are the designation of the country according to the international standard. For example: US- United States; CN— China; U.A.- Ukraine.

Find out about the location of a foreign parcel on the website of the Nova Poshta organization. You can track your cargo using the form (at the top of the screen). Enter the tracking code and phone number in the provided fields. It is important to follow the rule of foreign codes: Enter capital letters, do not use spaces.

Track by recipient's last name

You can receive and track it exclusively via TTN. We recommend checking the details with the sender. If this is not possible, and the express waybill number is lost, do not worry! It is worth contacting the nearest office, where the TTN number will be quickly restored. To renew, a company employee will require a passport and phone number.

Upon arrival of the transfer to the department, the person will be notified by SMS text message. The necessary information will be indicated there.

Track by phone number

The situation is identical as with the recipient's last name. It is impossible to track by phone number

Conclusion

These are the ways you can track your cargo at Nova Poshta. Having this information will make placing an order much more enjoyable. New Post thinks about the comfort of customers. Therefore, we try to serve quickly and efficiently. The organization regularly creates new services that make collaboration easier.