Parcel terminals and pickup points are installed in various shopping centers. In most terminals you can receive your order up to 22:00, in some - around the clock.

Delivery to parcel terminals and PickPoint pick-up points is carried out in Moscow and the Moscow region, St. Petersburg, Novosibirsk, Krasnoyarsk.

HOW TO USE DELIVERY TO THE POSTOMAT?

VIDEO INSTRUCTION

1. Select the address of the parcel post office or pick-up point that is convenient for you.

2. Place your order online or by phone. Please check in your personal profile settings that you have the correct mobile phone number

3. When your order is delivered to the parcel terminal or pick-up point, you will receive an SMS message with a code to receive your order on your mobile phone:

Your order from Oriflame is waiting for you at the parcel terminal “ХХХХХ”
Order receipt code ХХХХХХХХ
Order shelf life up to DD.MM.YY inclusive
Amount to be paid XXX rub.

4. Pay the order at the post office or to the employee at the order pick-up point in cash. You can also pay for your order in advance at a payment terminal, ATM or payment acceptance point.

5. At a time convenient for you, come to the Postamat or pick-up point, enter the order receipt code sent via SMS and pick up your order.

6. If you have any complaints regarding your order, please contact the Service Center (in Moscow, SC “Sokol”, in St. Petersburg, SC “Ligovka”), where they will help you file a claim.

Claims for non-delivery of products can be accepted by email. To do this, send a scanned invoice and detailed information about your problem to:

Moscow and Moscow region: [email protected]
Saint Petersburg: [email protected]
Novosibirsk: [email protected], [email protected]
Krasnoyarsk: [email protected], or contact the nearest SPO in Krasnoyarsk

PickPoint delivery service is a unique alternative to mail and courier delivery.

The store website cooperates with the federal network of parcel terminals and pickup points PickPoint. Thanks to this, we provide a fast (within 1-3 days to major cities of the Russian Federation) and cheap (comparable to the cost of Russian Post) way to receive an order through the PickPoint system in any major city of the Russian Federation. PickPoint consists of 2048 order pick-up points and parcel terminals in 480 cities of Russia. Order pickup point (POP) is a point in a crowded place (shopping center or grocery chain) where the operator (person) who will issue your order is located.

A parcel locker is an automated terminal for issuing parcels (without human intervention), where an order from a website store is delivered. This is a special terminal, which is a payment terminal and automated cells for storing shipments, from which you pick up the purchased goods yourself - in any place convenient for you, at any time convenient for you, following the instructions in the terminal menu.

Parcel machines and pickup points are installed in shopping centers and grocery store chains located near your home or work, so it will be convenient for you to pick up your order on your way to or from work.

Below is a photo of the parcel terminal and the order pick-up point (POP):

When choosing delivery through the PickPoint system, you can choose in advance: to receive the order at a post office or at an order pick-up point (POP), but this is not of fundamental importance; we recommend choosing a point closer to the places in the city where you regularly visit. Parcel terminals and pickup points are always installed in close proximity to crowded places, so it will be easy for you to find them and there will definitely be a point located close to you.

Receiving an order through PickPoint is easy!

PickPoint parcel terminals and pick-up points are very convenient!

• There is no need to wait for the courier at home or at work, or stand in queues at post offices; you can pick up your order at a time convenient for you.
• Delivery throughout Russia. The PickPoint network includes more than 2,000 parcel terminals and pick-up points in 480 cities and towns in Russia.
• Delivery to major cities of the Russian Federation in 3-4 days. Delivery to remote cities: no more than 10 days. You will see the PickPoint delivery time on the checkout page in our store when you select your pickup method.
• You can pay for your order either in cash or with a plastic card directly at the post office or order pickup point upon receipt of the order.
• The process of receiving your order along with payment will take no more than 1 minute.
• The delivery price is low and comparable to the cost of delivery through Russian Post.

Answers to frequently asked questions

What is an automated order delivery terminal (postamat)?

A parcel locker is a special terminal, which is a payment terminal and automated cells for storing shipments, from which you pick up the purchased goods yourself - in any place convenient for you, at any time convenient for you, following the instructions in the terminal menu.

As soon as your shipment is delivered to the Post Office or Pickup Point, you will receive an SMS message with a code to receive your order.

How can I pay for an order at a post office or pick-up point?

At Postamat you can pay for your order in cash or by credit card. The parcel terminal accepts Visa, MasterCard or Maestro bank cards for payment. When paying in cash, you will have several options for receiving change: to your mobile phone or receiving change at the PickPoint cash desk (Moscow, Volgogradsky Prospekt, 42, building 23).

At the pick-up point (POP), payment is made only in cash.

If you made an advance payment when placing your order, you do not need to pay anything extra upon receipt.

How does a parcel terminal differ from an order pick-up point (POP)?

Postamat is an automated order pick-up point. By selecting operations in the terminal menu, you pick up your order yourself at a time convenient for you.

Order pick-up point (POP) is a classic order pick-up point, when a PickPoint employee gives you the ordered goods.

Until what time are the parcel terminals open?

In most parcel terminals you can receive your order up to 22:00, in some around the clock.

Where are parcel terminals and pickup points located?

Parcel terminals and pick-up stations are installed in shopping centers and grocery store chains or other crowded places so that you can combine your daily purchases of food and clothing with receiving orders from our store.

Do you have a pick-up point/PickPoint parcel terminal in my city?

The PickPoint system has 2,048 parcel terminals and order pick-up points (POPs) in 480 cities in Russia. The location of the nearest pickup point/postamat can be found on the map below:

How to receive an order at a parcel terminal or pick-up point (POP)?

You can pick up goods ordered from the website store at convenient parcel terminals or pick-up points, at a time convenient for you, without waiting for the courier or standing in lines at post offices.

The process of receiving orders via parcel terminal is very simple and convenient. After placing your order, proceed as follows:

You can combine daily shopping for food, clothing and receiving orders due to the good location of parcel terminals in shopping centers and near grocery chains.

Returning goods via PickPoint

If the purchased product does not suit you for any reason, you can quickly and conveniently return it through any of the PickPoint parcel terminals. Call us at 8 800 555 15 96 (free in Russia) for more details.

How long will my parcel be stored at the post office or delivery point?

The average time it takes for an order to arrive at the parcel locker is 3 days.

You will receive an SMS message indicating which parcel locker or order pick-up point your parcel is located at and until what date and time it will be stored there.

You can extend the shelf life of your parcel using the PickPoint mobile application.

How to extend the shelf life of an order?

There is no need to call support or wait for a response to your e-mail request; you can independently see the entire delivery history of your order and take advantage of additional services at any time!

Register the application with your phone number and the following will be available to you at any time:

• All orders placed to the specified phone number;
• Status and delivery history of placed orders;
• A detailed description of the location of the PickPoint Post Office (or the point of delivery of orders), as well as its work schedule, payment options, photographs of locations;
• Possibility to extend the shelf life of an order at the parcel locker;
• "Forwarding" service - the ability to independently select another point for delivery of your order;
• push notifications about changes in delivery statuses.
• The ability to plot a route on the map to the selected Post Office or order pick-up point;

Pochtomat (postal machine), or parcel locker - what is it? This is the name given to automated terminals for issuing parcels and goods purchased in catalogs or online stores. It is equipped with built-in cells of different sizes in which orders are stored, a touch screen to control the process of receiving orders, and a console panel. The parcel terminal is also equipped with a special bill acceptor and a slot for paying for purchases using a plastic card. Parcel terminals and pickpoint delivery points are located in large retail chains, shopping centers or any other high-traffic areas.

Newest delivery method

Automated terminals began to be used in Russia at the end of 2010. Systems that simplify the issuance of shipped orders are new not only in our country, but throughout the world. They appeared about ten years ago. A high-tech delivery solution using terminal stations for sending and delivering small-sized parcels, that is, a parcel locker (as this is known in many Western European countries). The concept of automated systems came to Russia and took hold four years ago.

What is a parcel locker?

What is it and how does this control terminal differ from a regular payment terminal? In this case, the machine is combined with a cabinet with lockable cells of different sizes. The systems can be installed both indoors and outdoors. They are mainly intended for issuing goods and shipments with the possibility of payment. Some devices are additionally equipped with the function of receiving parcels with the possibility of payment and registration.

The implementation of these systems is carried out by logistics companies (postal operators of some countries signpost.com, packstation.de), delivery companies (bybox.com, smartpost.ee), etc. Thanks to their use, it is possible to achieve minimization at the stage of receiving the parcel at the offices of delivery departments . In addition, almost 24/7 operation is ensured.

How does a parcel locker work?

Dispensing systems work in this way: representatives of the owner of automated terminals load cells with goods and parcels at a certain frequency and notify the recipient about this. For these purposes, email, SMS messages and other communication channels are used.

When ordering goods, the buyer selects the most convenient parcel terminals and pickpoint delivery points from the proposed list. In order to pick up the goods, the recipient must enter a code that will be sent to him along with a message about the arrival of the order. Then a cell will open in the parcel locker, in which the order will be located. In addition to entering the details, the fact of receipt must be confirmed in various ways: video or photographic recording, obtaining a digital signature or a sample signature of the recipient. Now you know how to receive your order at the post office.

The sender learns about the issuance of the order and receipt of funds through the owner of the automated system. If the product is not suitable for the recipient, the terminal provides a return function. If he has previously activated the corresponding service, he can immediately return the product or shipment to the device.

Why a parcel locker?

A goods delivery terminal or parcel locker (we have already found out what it is) is a rather unusual name. In modern Russian there are many variations of the name of the terminal: postomat, postomat, postomat and postamat. This is due to the fact that this terminology is used by a small number of people. A more suitable option for defining this system would be the term “parcel machine”, since it is more consistent with the requirements of the Russian language. In addition, this term has the Latin root post and the addition mat - this is how the network of these ATMs is designated by Western European postal operators.

Advantages of using a parcel locker

So, a parcel locker - what is it and what are the advantages of using this parcel delivery service? First of all, you should pay attention to the speed of delivery: by placing an order on the website, you will receive the parcel within three days at any time convenient for you. In this case, you choose the address of the parcel terminal yourself from the list offered to you. You will receive and pay for the goods in one place, which is also very convenient. The receiving process will take no more than one minute. The confidentiality of the order received by the client is guaranteed. If the recipient cannot pick up the parcel personally, then a person trusted by him can do this. To do this, you just need to tell him the address of the parcel terminal and the parcel code.

Please note that the automated terminal does not issue change, but Pickpoint provides the opportunity to credit excess funds to the account of the mobile phone you specified. You can also get change at the office of the company that owns the terminals. Choose the option “Receive change at the office” and come to the specified address with the receipt. Upon presentation of your passport, the cashier will give you change in cash. Agree, a quite convenient innovation is a parcel locker. It’s also not difficult to figure out how to use the system.

Prevalence of terminals in Russia

Today in Russia there are over two hundred automated terminals for issuing items in more than sixty cities of the country. And every year the network of parcel terminals or post offices is steadily increasing. Automated stations are produced by various companies: QIWI Post, Logibox, Pick Point and others. To install them, places where maximum human traffic is concentrated are chosen, which is very convenient for users due to the ability to choose the terminal closest to their home. In addition, such automated terminals are installed in large shopping and business centers, train stations, or simply on the central streets of the city. The list of addresses of automatic stations can be viewed when filling out an application or on the websites of companies involved in their production, installation and maintenance.

The service is available in Moscow and the Moscow region and allows you to receive your order at the nearest post office or delivery point.

How to arrange delivery to a parcel terminal?

1. In the section Place an order → Place an order → Select a delivery method, select the address of a convenient parcel terminal or pick-up point on the map or in the list of terminals.
2. Indicate your full name, as well as your mobile phone number, to which an SMS message will be sent with the individual code of your parcel to open a parcel locker. We advise you to indicate your personal mobile number so that the individual parcel code does not fall into the wrong hands.

   Attention! Without the specified mobile phone number, you will not be able to receive your order.

3. After confirming your order, your goods will be delivered to your chosen parcel locker or pick-up point in approximately 1 business day and will be stored there within 3 calendar days.

   Important! The service does not allow you to select a delivery date, so be prepared to pick up your order within the next 3-5 days after placing it*.

   *More accurate information can be found in the SMS message with your parcel code.

How much does it cost?

PickPoint shipping is free for customers. The only condition is that the purchase amount must be more than 1,500 rubles.

How to receive an order at a post office or pick-up point?

1. As soon as your order arrives at the parcel locker/point of delivery, you will receive an SMS message with a unique parcel code for receiving your order.

The SMS message will indicate:

1. a unique parcel code for receiving the order at a post office or pick-up point;
2. the address of the parcel terminal or pick-up point that you selected when placing the delivery;
3. storage period for your order at the parcel locker/point of delivery.

2. Within the period specified in the SMS message, you need to drive up to the selected parcel locker or pick-up point to pick up your order.

Attention! If the order is not received within the specified period, re-delivery will be carried out only subject to re-payment of the full delivery cost.

Is it possible to receive a parcel without queues and at a convenient time, for example on Sunday evening? Yes, if you know what's happened and how to use it.

This device, also known as a postal machine or postal machine, allows you to pick up purchases from online stores, catalogs and any other items simply, quickly and conveniently.

How does a parcel locker work?

Think of the storage bins in supermarkets. You put your package in, lock the box with a key, and then open it and pick it up. The post office works in exactly the same way, only two different people put things in and take them away, and instead of a regular key they are given a digital one.

To take advantage of this convenient method of receiving parcels, when ordering goods in an online store or from a catalog, select “Pick up at a parcel locker” as the delivery method. After payment, the seller will send you a unique code to your phone or email, which will be required to open the box with your product. Before you go to receive your parcel at the post office, make sure that it has already been delivered. Usually a notification about this is sent to a phone number or email.

Advantages of parcel terminals

• The device operates around the clock, without breaks or weekends, you can pick up the contents of the cell at any time of the day or night.
• Confidentiality is guaranteed. No one will see what you ordered.
• Product didn't fit? You can issue a return on the spot and send the product through the same post office.
• You can pay for your order on the spot using a bill acceptor or a card payment device.
• No need to queue.
• Your friend or relative can receive the order if you tell him the code and explain how to pick up the item sent from the parcel machine.

An entertaining video from Amazon about the benefits of parcel lockers:

If you are interested in this equipment and would like to purchase it for your business, we suggest that you familiarize yourself with the catalog of parcel terminals of our production:

How to use a parcel locker correctly?

1. Write down the received code on a piece of paper or save it in your phone.
2. Check the opening hours of the building where the post office is located.
3. Wait for notification about the delivery of the goods.
4. On the terminal, enter your digital key.
5. Pay for the parcel in cash or by bank transfer.
6. Pick up your order from the box that opens.

If you encounter difficulties, call the hotline number, which is usually written in a visible place.